In most of the fields, manufacturers are continuously pushed by the market to provide turnkey solutions to the clients. This phenomenon is especially appearing in recycled water projects since the water treatment technology is very specific and complicated to operate. To understand this trend, a real case study is conducted in Veolia Water Solutions & Technologies (VWS) in Australia. This thesis analyses the main reasons for VWS to propose Product/Service System (PSS) and the tools and methods used to provide such a solution. The internal structure of the company and its supply network are studied to understand the balance and VWS trade-off between technical risk decreasing, time to market reduction, innovation development and know-how protection. The role of synergies by VWS group companies is raised as a key to achieve the proper balance. These synergies are the result of the company strategy to focus on innovation rather than on know-how protection while the PSS structure and network provide great opportunities for time to market reduction and risk decreasing with optimized communication between stakeholders.