When the need arises to transmute complex and theoretical ideas into practice or communicate them to the uninitiated, there often exists a gap in the levels of understanding between the parties involved. This research examined knowledge transfer between practitioners within the information technology (IT) domain of interest by asking the following questions: what is the relationship between knowledge spaces for IT experts and novices; and what factors impact knowledge transfer among knowledge spaces for IT experts and novices? This study conducted interviews with a range of IT professionals to identify knowledge states that resulted in knowledge spaces for both experts and novice practitioners. A conceptual model was developed to examine the knowledge transfer process between expert and novice practitioners and identify factors affecting both the knowledge space and the knowledge states. The model also takes in consideration external factors such as organization and culture and organizational environment. The results from the study show that leadership and executive skillsets play a major role in characterizing the expert knowledge state. The results also show that knowledge transfer between and among groups was primarily impacted by interest and awareness factors among experts. Among novices, the largest barriers were cultural in nature (e.g., no management support or requirement) and environmental, such as the lack of aptitude for learning, lack of job/role experience from a new staff member, or existing staff with a hostile attitude.

Submitted by Cássia Santos (cassia.bcufg@gmail.com) on 2014-10-20T13:25:29Z No. of bitstreams: 2 Tese Vanderleida Rosa de Freitas e Queiroz - 2014.pdf: 3102174 bytes, checksum: d40958b18470cb1b7321db4025777f89 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) / Approved for entry into archive by Jaqueline Silva (jtas29@gmail.com) on 2014-10-20T19:41:56Z (GMT) No. of bitstreams: 2 Tese Vanderleida Rosa de Freitas e Queiroz - 2014.pdf: 3102174 bytes, checksum: d40958b18470cb1b7321db4025777f89 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) / Made available in DSpace on 2014-10-20T19:41:56Z (GMT). No. of bitstreams: 2 Tese Vanderleida Rosa de Freitas e Queiroz - 2014.pdf: 3102174 bytes, checksum: d40958b18470cb1b7321db4025777f89 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) Previous issue date: 2014-03-26 / Thesis linked to the research line "Training, Professionalization and Teacher Educational Practices" of the program of Post graduate in Education at the Federal University of Goiás, integrated of the work developed by the work of the Network of Researchers on teachers in the Midwest Region (REDECENTRO).This bibliographical research, characterized as knowledge state, whose research object are the discursive meanings of malaise and teacher welfare of research on the university teacher of post graduate in education programs in Brazil, produced between 2000-2011. The Corpus of research consists of nine papers (four theses and four dissertations). The research problem that has been proposed: how discursive meanings constructed and circulated on the malaise and teacher welfare in reference to the university teacher articulate the social and political changes that have reached higher education from the 1990s and senses that produce teaching in order to praxis as reference? Based on dialectician historical materialism method, sought to understand discursive meanings constructed and circulated on the malaise and teacher welfare in reference to the university teacher by the categories of totality, historicity, contradiction and praxis. To achieve this goal, university practice contextualization was made which has token the policies induced by the university dated from the 1990s, based on the theoretical framework of the critical area of education; review the concepts of malaise and teaching welfare that underlie the research; description of the scholarship on teaching malaise and welfare brazilian post graduate programs in education (2000-2011), said the university teacher, as regards its theoretical and methodological aspects; to conceptions of malaise and teacher welfare of researchers and subjects studied, the propositions confronting malaise and building/strengthening welfare; analysis of articulations of discursive meanings of malaise and teacher welfare with the changes from the 1990s and directions of teaching built. On analysis of the information, was based on assumptions of discourse analysis, as the concepts of meaning, discourse, dialogism and polyphony, denying the understanding of meaning as given and as neutral. Of this analysis, it was possible to establish that, of the nine studies investigated, only one articulates clear teaching malaise and welfare teacher with all as a result of the adoption and explanation of the research method that is guided by the conception science as critique knowledge. It was also possible to establish that the meanings of teaching produced refer to two types: a "resilient" and "contestatory", with an contestatory, teaching with a sense of praxis. This manifests itself dialectically, alternating states of malaise and teacher welfare, viewing social change. / Tese vinculada à linha de pesquisa “Formação, Profissionalização Docente e Práticas Educativas” do Programa de Pós-graduação em Educação da Faculdade de Educação da Universidade da Federal de Goiás, integrante dos trabalhos desenvolvidos pela Rede de Pesquisadores(as) do Centro–Oeste (REDECENTRO). Trata-se de pesquisa bibliográfica, caracterizada como estado do conhecimento, cujo objeto de investigação são os sentidos discursivos sobre “mal-estar e bem-estar docente”, em referência ao professor universitário, produzidos nas pesquisas dos programas de pós-graduação em educação do Brasil (2000 – 2011). O Corpus da pesquisa constitui-se de nove trabalhos (quatro teses e cinco dissertações). O problema de investigação assim foi proposto: como os sentidos discursivos construídos e postos em circulação sobre o mal-estar e o bem-estar docente em referência ao professor universitário se articulam às mudanças sociais e políticas que atingiram a educação superior a partir dos anos 1990 e que sentidos de docência produzem, tendo a práxis como referência? Com base no método materialismo histórico dialético, buscou-se compreender os sentidos discursivos sobre o mal-estar e o bem-estar docente em referência ao professor universitário pelas categorias de totalidade, historicidade, contradição e práxis. Para a consecução desse objetivo, efetuou-se contextualização da prática universitária na configuração que tomou a universidade induzida pelas políticas educacionais dos anos 1990, com base em referencial teórico crítico da área de educação; revisão dos conceitos de mal-estar e bem-estar docente que fundamentam as pesquisas; descrição da produção acadêmica sobre mal-estar e bem-estar docente dos programas brasileiros de pós-graduação em educação (2000 – 2011), referida ao professor universitário, no tocante aos seus aspectos teórico-metodológicos; às concepções de mal-estar e bem-estar docente dos pesquisadores e dos sujeitos pesquisados; às proposições de enfrentamento ao mal-estar e de construção/reforço do bem-estar; análise das articulações dos sentidos discursivos sobre mal-estar e bem-estar docente com as mudanças sociais e políticas iniciadas nos anos 1990 e os sentidos de docência construídos. Na análise das informações, fundamentou-se em pressupostos da Análise do Discurso, como os conceitos de sentido, discurso, dialogia e polifonia, negando o entendimento de sentido como dado e como neutro. Dessa análise, foi possível estabelecer que, dos nove trabalhos investigados, apenas um articula com clareza mal-estar docente e bem-estar docente com a totalidade, como consequência da adoção e explicitação do método de investigação que se orienta pela concepção de ciência como crítica do conhecimento. Foi possível, ainda, estabelecer que os sentidos de docência produzidos remetem a dois tipos: a “resiliente” e a “contestatória”. Atribuiu-se à docência contestatória o sentido de práxis, por esta concretizar-se dialeticamente, alternando estados de mal-estar e bem-estar docente, e por perspectivar a transformação social.