Ho, Tin Man Flora. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2007. / Includes bibliographical references (leaves 40-43). / Abstracts in English and Chinese. / Abstract --- p.i / 摘文 --- p.iii / Acknowledgement --- p.iv / Table of Contents --- p.v / List of Figures --- p.vii / Chapter CHAPTER 1: --- INTRODUCTION --- p.1 / Knowledge Management --- p.1 / Social Dilemma --- p.4 / Factors Affecting People Contributing to KM --- p.5 / Individual Factors --- p.5 / Intrapersonal Factors --- p.6 / Interpersonal Factors --- p.7 / Organizational Factors --- p.10 / Conclusion --- p.14 / Chapter CHAPTER 2: --- METHOD --- p.16 / Participants --- p.16 / Questionnaire --- p.16 / Measures --- p.17 / Chapter CHAPTER 3: --- RESULTS --- p.20 / Validity Analysis --- p.20 / Demographic Variables --- p.22 / Dimensionality --- p.22 / Reliability --- p.23 / Model Testing Results --- p.23 / Hypothesis Testing --- p.24 / Chapter CHAPTER 4: --- DISCUSSION --- p.27 / Factors affecting past behaviors --- p.28 / Factor affecting future intentions --- p.31 / Conclusions --- p.32 / Implications --- p.33 / Limitations --- p.34 / Appendix I --- p.36 / References --- p.40

M. Tech. Business Information Systems / The requirement for appropriate information management and usage is critical in any modern day organisation. Without proper information structures and management, organisations may be affected badly in terms of sustained growth and competition. Social factors affecting information usage and management are seldom seen as needing proper attention and, therefore often neglected. Due to this obliviousness, organisations may subsequently suffer serious losses economically, without the awareness of the casual factors. To this point, this study explored the social factors that may influence the use and management of organisational information. The study analysed the organisational structure, actions, processes, operations and role of information users and managers, in a financial organisation.

Marist International University College, Nairobi – Kenya is challenged with problems like duplication of work due to lack of a central repository for knowledge, loss of knowledge through expertise leaving the institution without knowledge being captured and over reliance on a few known subject experts as others have not been identified. This research thus set out to address these problems. The aim of the study was to conduct a knowledge management assessment at the Marist International University College (MIUC) in order to identify and recommend a suitable strategy for the institution. The study employed a concurrent triangulation mixed methodology approach which encompassed a questionnaire and an interview schedule to collect data from 33 academic staff and 9 members of the MIUC management respectively. These two groups were purposively selected as the target population for the study as they play the key role in knowledge creation at MIUC. All 33 copies of the questionnaires that were distributed to the teaching staff were returned by respondents and all the 9 MIUC members of management were successfully interviewed. Data transformation analysis was applied during which qualitative data from open-ended questions and interviews were quantified using content analysis. Quantitative data in the questionnaires was descriptively analysed using SPSS. The study revealed a variety of informal knowledge management structures and resources at MIUC and the challenges of managing knowledge at Marist. The main challenge was that there was no uniformity and consistency in the management of knowledge. The study hence, formulated a KM strategy for MIUC that would help leverage its knowledge assets. / Information Science / MA (Information Science)

Marist International University College, Nairobi – Kenya is challenged with problems like duplication of work due to lack of a central repository for knowledge, loss of knowledge through expertise leaving the institution without knowledge being captured and over reliance on a few known subject experts as others have not been identified. This research thus set out to address these problems. The aim of the study was to conduct a knowledge management assessment at the Marist International University College (MIUC) in order to identify and recommend a suitable strategy for the institution. The study employed a concurrent triangulation mixed methodology approach which encompassed a questionnaire and an interview schedule to collect data from 33 academic staff and 9 members of the MIUC management respectively. These two groups were purposively selected as the target population for the study as they play the key role in knowledge creation at MIUC. All 33 copies of the questionnaires that were distributed to the teaching staff were returned by respondents and all the 9 MIUC members of management were successfully interviewed. Data transformation analysis was applied during which qualitative data from open-ended questions and interviews were quantified using content analysis. Quantitative data in the questionnaires was descriptively analysed using SPSS. The study revealed a variety of informal knowledge management structures and resources at MIUC and the challenges of managing knowledge at Marist. The main challenge was that there was no uniformity and consistency in the management of knowledge. The study hence, formulated a KM strategy for MIUC that would help leverage its knowledge assets. / Information Science / MA (Information Science)