Yes / Second generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. However, this in turn has brought about additional challenges. By its very nature, Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. This study draws on the extant literature together with an in-depth qualitative case enquiry to propose an emergent framework for evaluating the intra-organisational use of Web 2.0 technologies and its impact on local government. The study findings identified additional four factors (i.e. benefits: intra-marketing, informal engagement, costs: workload constraints and risk: integration with other systems) as part of the evaluation criteria which have not previously been discussed in the existing literature surrounding the context of Web 2.0 use in local government. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees.

This essay examines sanitation workers who work with solid waste management and analyses their ability to create a sustainable livelihood based on livelihood assets and strategies. The study was undertaken in Babati, Tanzania and a qualitative method was applied, consisting of interviews and observations. The main findings were that sanitation workers employed four livelihood strategies, however, only two of these were sustainable and contributed towards a positive livelihood outcome. Multiple stresses were identified, such as low wages, inability to save money, unsafe work conditions, exposure to bacteria and other contaminants and no access to social services. Shocks were identified as work-related injuries resulting in extended time off work, wages being paid out late and sudden illness. This made the sanitation workers terms of employment in Babati almost equivalent to that of waste workers and waste pickers in the informal sector, despite being employed by the local government authorities. As a result, the workers were not able to attain a sustainable livelihood and the livelihood outcome appear to be a vicious cycle of debt and vulnerability. A key characteristic for this study is its examination of Tanzania’s political context and institutional framework as important factors that affect the sanitation workers’ resource base and strategies as well as their exposure to vulnerabilities.