by Lee Mei-yee, May, Yeung Hung-yiu. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 240-247. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATION --- p.vi / LIST OF TABLES --- p.vii / ACKNOWLEDGEMENT --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LAWS ON PROMOTION --- p.4 / Hong Kong Laws --- p.4 / History of Rule 2 --- p.4 / Solicitors' Publicity Code --- p.8 / Practice of the Bar Association --- p.11 / International Laws --- p.13 / Media of Advertisement --- p.15 / Claims to Specialization --- p.17 / Claims to Expertise --- p.19 / Comparison with Other Firms --- p.19 / Names of Clients --- p.19 / Statistics --- p.20 / Fee Advertising --- p.20 / Sponsorship of Sporting or Cultural Events --- p.20 / Publication of Firm Name in Seminars --- p.21 / General --- p.21 / Chapter III. --- PROMOTIONAL ASPECTS --- p.23 / Experience in Hong Kong --- p.23 / Experience in United Kingdom --- p.24 / Experience in United States --- p.27 / Experience in Other Professions --- p.31 / Consumer Attitudes towards Lawyer Promotion --- p.34 / Chapter IV. --- MARKETING OPPORTUNITIES --- p.37 / Institutional Marketing --- p.37 / Individual Firm Marketing --- p.39 / Identification of Service Products --- p.40 / Relevant Forms of Promotion --- p.45 / Public Relations --- p.46 / Advertising --- p.47 / Pricing --- p.50 / "Market Definition, Segmentation and Strategies" --- p.50 / Chapter V. --- OPINION SURVEY OF SOLICITORS AND THE PUBLIC --- p.52 / Research Method - Survey of Solicitors --- p.53 / Questionnaire Survey --- p.56 / Discussion of Results --- p.58 / Research Method - Survey of a Segment of the Public --- p.74 / Questionnaire Survey --- p.75 / Discussion of Results --- p.75 / Chapter VI. --- CONCLUSION --- p.82 / APPENDICES / Chapter 1. --- Solicitors Publicity Code 1990 issued the Law Society of Hong Kong --- p.85 / Chapter 2. --- Questionnaire Survey of the Law Society of Hong Kong --- p.96 / Chapter 3. --- Ruling 3 of the Professional Conduct Handbook of the Law Society of Alberta --- p.109 / Chapter 4. --- Part C of the Professional Conduct Handbook of the Law Society of British Columbia --- p.115 / Chapter 5. --- Rule 12 of the Rules of Professional Conduct of the Law Society of Upper Canada --- p.123 / Chapter 6. --- Solicitors Practice Rules 1988 and Solicitors Publicity Code of the Law Society of England and Wales --- p.128 / Chapter 7. --- Chapter 4 of the Rules of Professional Conduct for Barristers & Solicitors of the New Zealand Law Society --- p.138 / Chapter 8. --- Solicitors (Scotland) (Advertising) Practice Rules 1987 --- p.142 / Chapter 9. --- Rule 7 of the Model Rules of Professional Conduct issued by the American Bar Association --- p.145 / Chapter 10. --- Solicitors' (Professional Conduct and Practice) Rules of the Law Institute of Victoria --- p.149 / Chapter 11. --- Draft Solicitors' Practice Rules and Draft Publicity Code 1990 of the Law Society of England and Wales --- p.151 / Chapter 12. --- Solicitors' (Scotland) Practice Rules 1985 --- p.162 / Chapter 13. --- "Brochure of Messrs. Johnson Stokes & Master, Solicitors" --- p.169 / Chapter 14. --- "Brochure of Messrs. Deacons, Solicitors" --- p.190 / Chapter 15. --- Information pamphlet regarding Institutional Advertising issued by the Law Society of New South Wales --- p.209 / Chapter 16. --- Samples of Law Advertising in England and United States --- p.217 / Chapter 17. --- Sample of Questionnaire Survey for Solicitors --- p.230 / Chapter 18. --- Sample of Questionnaire Survey of Public Opinions --- p.237 / BIBLIOGRAPHY --- p.240

Thesis (Ph. D.)--Faculty of Law, University of Sydney, 2006. / Title from title screen (viewed 13th February, 2009) Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Faculty of Law, University of Sydney. Degree awarded 2006. Includes bibliographical references. Also available in print form.

The purpose of this research is to investigate into the client perceptions and expectations of quality legal service offered by local service providers i.e. the law firms. The study is to determine how effective Singapore law firms have been providing legal services from the client perspective, and to reconcile the law firms' perception of quality services with that of the consumers of legal services. The first study is targeted at the commercial business corporations, the main end-users and recipients of legal services provided by the law firms. The supplementary study involves obtaining a simple feedback from local law practices in Singapore on the implementation of formal quality service management or client care programmes in the legal organisations covered in the survey. / The research is based on the concepts of quality management theory, theoretical contributions from the service quality and legal service literature. The literature review suggests that consumers make satisfaction evaluations based on service provider's delivery performance. Despite increasing importance of the services sector of the economy, very little independent research has been published regarding the service delivery performance of legal professional services providers within the context of Singapore to determine the satisfaction level as perceived by their corporate clients. / From the literature review five service dimensions are identified that appear to be common to legal service firms: understanding the organisation's needs, technical legal skills, quality of service, overall value for money and general satisfaction. The descriptive study is conducted in a non-contrived environment and consists of three phases, namely, pre-tests, mail questionnaire, and semi-structured interviews with business consumers of the legal services. The wide-spectrum of industries covered in the research includes: professional services (management, IT and HR consultants), manufacturing, communication, transportation, wholesale and retail organizations. The data from the 84 business entities, representing some of the top 1,000 companies and top 500 Small and Medium Enterprises (SMEs), were collected through return mail and online surveys, secondary sources, and semi-structured interviews with the corporate executives who are responsible for the selection and the working relationships with external legal service professionals. The essential aspects of the service quality dynamics explored in the study relate to client expectations and perceptions of the legal services provided. The findings provide application opportunities particularly in the management of quality in legal services, client relationships, and professional practice in business-to-business contexts. / An evaluation model emerged from the extensive literature review, responses from the mail and online surveys, and interviews. It integrates the Eight Stages in the service quality-profit chain. The conceptual framework is dynamic in that it is evolutional, integrative and flexible. The model is subject to influencing factors such as the nature of the service, the nature of the contract as well as the personal characteristics of the professionals and the respondents. Expanding from the existing literature on satisfaction in the service industry, this research offers legal service providers a generic framework to better manage their business relationships and thus preserve their existing clients and possibly attract new ones, which in turn sustain long-term profitability. / Key words: Service Quality; Quality Management; Quality Gaps; Legal Service Delivery; Client Perceptions; Client Expectations; Client Satisfaction; Technical Legal Skills; Client Care; Client Management; Total Quality Management; Quality Service-Profit Chain; Service Encounters; Professional Services; Legal Profession; Legal Marketplace. / Thesis (PhDBusinessandManagement)--University of South Australia, 2004.

Thesis (Ph. D.)--University of Chicago, Dept. of Sociology, June 2003. / Includes bibliographical references. Also available on the Internet.

M.Comm. (Education Management) / Legal services Is part of the concept of service In general that can be described us any activity or gain that one partytthe supplier) can give to anothertthe consumer). This activity or gain Is substantially unassailable. Intransferable to a third party and can not be stored. The classification of legal services according to the nature of the service conduct. the relationship between client and Jurist. the discretJon used during service delivery And the way the service is delivered. the nature of the service demand and the charactertsttcs of the service as such. means that one can draw an analogy with other dtsclpltnes In order to be more Innovative and competitive. QualIty Is a permanent function of any organization and permeates all aspects of work. Quallty Is ulttmately Judged by the client and that Is why the client must he the centre of any quality Improvement program. In general quality can be descrtbed as the correlation between the expectations of the cllent and the reahsatton of these expectations. Based on the studies done by Parasurarnan. Zetthaml and Berry(1985.1988) as adjusted. the quality of legal services Is conceptualised by way of the SERVQUAL model. describing five gaps as reasons for poor service quality. It Is submitted that In order to achieve quality In legal services. a program of total quality management must be Implemented. Total quality management means to manage a legal practice In an Integrated manner. In order to comply with the needs of the client. This Is done by way of basic management functions of planning. Implementing through organizing, leading and control.

by Lok Hing-Wah. / "Confidential for a period of 5 years." / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 61-62). / ABSTRACT --- p.ii / TABLE OF --- p.iv / LIST OF TABLES --- p.vi / ACKNOWLEDGEMENTS --- p.vii / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Need for Marketing of Legal Services --- p.1 / Chapter II. --- PESIDENTIAL PROPERTY MARKET ANALYSIS --- p.5 / Overview --- p.5 / Change in Family Structure --- p.7 / Purchase Price Vs Rental --- p.8 / Income --- p.10 / Affordability --- p.11 / Conclusion --- p.13 / Chapter III. --- TYPICAL CONVEYANCING PROCESS --- p.14 / First Sale by Property Developers --- p.14 / Subsequent Sale by Individual Owners --- p.19 / Brief Comparison of the 2 Kinds of Conveyancing Process --- p.23 / Chapter IV. --- ESTATE AGENTS AND BANKS AS REFERRAL SOURCES --- p.25 / Important Role of Estate Agents --- p.25 / Vertical Integration Unethical --- p.29 / Important Role of Banks --- p.29 / Conclusion --- p.33 / Chapter V. --- CONSTRAINTS ON MARKETING OF CONVEYANCING SERVICES --- p.34 / Constraints on Product --- p.34 / Constraints on Price --- p.38 / Constraints on Place --- p.40 / Constraints on Promotion --- p.41 / Chapter VI. --- preliminary research on advertising of CONVEYANCING services --- p.44 / Introduction --- p.44 / Research Objective --- p.44 / Methodology --- p.44 / Research Findings --- p.45 / Conclusion --- p.46 / Chapter VII. --- RELATIONSHIP MANAGEMENT --- p.47 / Objective --- p.47 / Managerial Implications --- p.48 / Chapter VIII. --- conclusions and recommendatins --- p.49 / Summary --- p.49 / Limitations of Present Study --- p.51 / Implications for Future Research --- p.51 / Chapter APPENDIX 1 : --- Typical Provisional Contract of Units in an uncompleted residential development --- p.53 / Chapter APPENDIX 2 : --- "Scale Legal Fee for Sale and Purchase Agreement, Assignment and Mortgage" --- p.54 / Chapter APPENDIX 3 : --- Typical provisional Sale and Purchase Agreement for Sale of Property by an Individual Owner --- p.55 / Chapter APPENDIX 4 : --- Table of Stamp Duty --- p.56 / Chapter APPENDIX 5 : --- Solicitors' Practice Promotion Code --- p.57 / Chapter APPENDIX 6 : --- Chinese Advertisement for Conveyancing Services and its English Translation --- p.60 / BIBLIOGRAPHY --- p.61 / FOOTNOTES --- p.63

The problem of this investigation was to make an exploratory examination of attorney attitudes concerning legal service marketing. The study was confined to attorneys licensed to practice law in the State of Texas. Items of specific interest were the implicit and explicit marketing management philosophies of attorneys, attitudes toward various promotional and media issues with respect to legal marketing, and attitudes toward serving the interest of various publics in the practice of law.

No description available.

In the late 1990s a number of law firms and other organisations began to market online products which &quotpackage&quot legal knowledge. Unlike spreadsheets, word processing software and email, these products are not designed to provide efficiency improvements. Rather, online legal knowledge products, which package and apply the law, were and are viewed by many as having the potential to make major changes to legal practice. Many used the term &quitrevolution&quot to describe the anticipated impact. Like any new technology development, many intersecting factors contributed to their development. In many ways they built on existing uses of technology in legal practice. The various information technology paradigms which underpin them - text retrieval, expert systems/artificial intelligence, document automation, computer aided instruction (CAI) and hypertext - were already a part of the &quotcomputerisation of law&quot. What is new about online legal knowledge products is that as well as using technology paradigms such as expert systems or document automation to package and apply the law, they are developed using browser-based technologies. In this way they leverage the comparative ease of development and distribution capabilities of the Internet (and/or intranets). There has been particular interest in the impact of online legal knowledge products on the legal services provided to large commercial organisations. With the increasing burden of corporate compliance, expanding role of the in-house lawyer and pressure to curb costs, online legal knowledge products should flourish in commercial organisations and many have been adamant that they will. However, there is no convincing evidence that anything like a &quotrevolution&quot has taken place. Success stories are few and far between. Surprisingly few have asked whether this &quotrevolution&quot has failed, or seriously analysed whether it lies ahead. If it does lie ahead, what factors, if any, need to taken into account in order for it to take place? If there is to be no revolution, what value should be placed on online legal knowledge products? In this dissertation I use the findings of my own empirical work, supported by a literature survey, to demonstrate that the impact of online legal knowledge products has been modest. I argue that in order to build successful online legal knowledge products it is necessary to appreciate that a complex system of interacting factors underpins their development and use,and address those factors. I propose a schematic representation of the relationships involved in producing an online legal knowledge product and use the findings of some empirical work, together with a review the literature in related fields, to identify the factors relevant to the various components of this framework. While there are many interacting factors at play, four sets of considerations emerge from my research as particularly important: integrating different technology paradigms, knowledge acquisition, usability, and implementation. As a practical matter, the implication of these findings is that some online legal knowledge products are more likely to be successful than others, and that there are other technology applications that may represent a better investment of the limited in-house technology budget than many online legal knowledge products. I also argue that while most of the challenges involved in integrating different technology paradigms, improving usability, and effective implementation can be addressed with varying levels of effort, the problem of the knowledge acquisition bottleneck is intractable. New approaches to knowledge acquisition are required to overcome the knowledge acquisition bottleneck. I identify some potential approaches that emerge from my research: automation, collaboration and coalition, phasing and simple solutions.

This research engages critically with major public sector accountability theories in relation to the development of law centres in Aotearoa/New Zealand (and comparative international examples) focusing on the two centres in Otago, the Ngai Tahu Maori Law Centre and the Dunedin Community Law Centre. Definitions of accountability are argued to be embedded within theoretical discourses which produce definable models of accountability corresponding to these theoretical statements. Case studies of the discourses of both law centres and their funding bodies are described and contrasted in terms of their views of the role of law centres, interaction with various interest groups and their accountability relationships. The data identifies a desire of both community law centres to engage with a communitarian, �bottom-up�, model of accountability, in contrast to the former social democratic-bureaucratic and current liberal �stakeholder� and �contract� models of the official funding agencies. The current dominance of the liberal �stakeholder� discourse is seen as based on professional power, hierarchical legal structure and control of funding. It is argued that any shift in the dominance of power relationships surrounding community law centres in Aotearoa/New Zealand would entail a strengthening of ties and links with the community, through seeking alternative power supports, a participatory structure and locally controlled funding. Keywords: accountability; power relationships; community law centres; dominance; community.