This study covers some of the issues relating to marketing strategies and tools that can be used to attract non-users of LIS and the associated products. The reason for this study arose from the fact that the information services staff of The Council for Scientific and Industrial Research (CSIR), one of the largest research organisations in Africa, had become aware that the names of some senior researchers had not, during the past year appeared on the service usage statistics.

This study covers some of the issues relating to marketing strategies and tools that can be used to attract non-users of LIS and the associated products. The reason for this study arose from the fact that the information services staff of The Council for Scientific and Industrial Research (CSIR), one of the largest research organisations in Africa, had become aware that the names of some senior researchers had not, during the past year appeared on the service usage statistics.

The purpose of this study is to investigate the current situation of the library and information services of the Arab National Commissions for Unesco. Based on a desired image anticipated by the respective Organisations and the Commissions, and in consideration of the requirements of a specialised library to support the mission of its parent commission, a theoretical framework to act as a guide through this investigation was developed. Within the context of this framework, the relevant components and factors were identified. The focus was placed on input and output factors, and the interaction made by users with these components. For this purpose, a survey of the libraries, and two parallel surveys of both internal and external users were carried out. Relevant data was collected through questionnaires, interviews, visits and observation. Hypotheses to examine the level of use by internal users and how their characteristics influenced the frequency of use were designed and tested. Being interested in certain topics, and seeking information to perform certain tasks were the main significative factors influencing the level of use of internal users. The distance, external users travelled to the library, was the main factor influencing their use. The study also intended to identify the problems inherent in these libraries, and to detect the causes of these problems. A hypothesis designed to examine the relationships among personal attributes and their frequency of encountering the problems was tested. Another hypothesis to test the relationship between some input elements and the frequency of encountering problems was also tested: The main problems relating to availability and accessibility of information, originated from the libraries rather than from the users. In addition, the study considered the needs of internal users, and their level of use, their methods of getting information from the libraries, and what action they took to solve the problem of availability. A general assessment of the effectiveness of the services was discussed, and the main problems hindering the effective role of the libraries were identified. In the light of the analysis of the literature, and the findings of the study, the desired image became more apparent, and an action plan for the development and improvement of the services was formulated.

The development of any country is regarded as the function of the availability, organisation and utilization of its resources. Information has come to be widely recognised as a resource as valuable as other resources of matter, energy and human skill. This recognition is evident through the attention given by the countries in the developed areas of the world to the collection, organisation and utilization of information. The result, as one can witness now, is the establishment and maintenance in these countries of advanced library and information services, where sophisticated technology (e.g. computers and other electronic devices) is being applied. Since developing countries like Iraq, with which we are especially concerned, are undergoing a development process and almost all of them have been adopting a planning procedure as an instrument of policy in their own development, the availability, organisation and utilization of information is essential for them. The only way to meet this is by ensuring the availability of efficient infrastructures that perform the functions of collecting, organising and retrieving information on a nationwide basis. Therefore developing countries need to: recognise information as an essential component in the individuals, and society1development, question the deficient and fragmented state of their library and information services, recognise the deficiencies of these services and take the measures necessary for their development. This study demonstrates the value of information in development, reviews the activities concerned with collecting, organising and retrieving information, questions the present state of library and information services in developing countries with special reference to Iraq, highlights their deficiencies and the, factors contributingýto these deficiencies, and provides guidelines for solution. This study was based on an extensive literature survey, personal interviews, visits and on-site observations.

Thesis (Ph. D.)--Washington State University, 2005. / Title from PDF t.p. (viewed on Nov. 6, 2005). Includes bibliographical references (p. 118-154).

This study addresses the problem of reading among older adults and the relation of such reading to their sense of life satisfaction. The study also considers the relation between reading interests and activity of older adults and the availability to them of reading materials and services.

Magister Administrationis - MAdmin / This study focuses on the human resource planning challenges of the Department of Library and Information Services in the City of Cape Town. In line with this focus the study seeks to determine the way in which the human resource planning strategies of the City of Cape Town impacts on departmental effectiveness and service delivery output of the Department of Library and Information Services. The study further endeavours to determine what the human resource planning processes in the Department of Library and Information Services entails as well as whether human resource planning in the Department of library and Information Services takes the external environment into account. The study is qualitative and employs a case study approach in order to reveal the reality of the situation. Structured questionnaires and the researcher’s observations were utilised to gather the research data whilst books, journal articles and government policies and documents were extensively consulted during the course of the study. The research findings indicated that the Department of Library and Information Services lacks a comprehensive human resource plan. Talent management and succession planning is not formally practised in the department and the work place skills plan of the department is not run optimally. The fact that the department is classified as an unfunded mandate also contributes to the current human resource environment in the department. It is recommended that the COCT involves the DLIS in its human resources policy formulation processes.

Knowledge economy management literature is prolific but very little of the retrieved literature relates to the application of these management philosophies within the library and information services industry. The assumptions that underlie this research are in the first instance that, if it is not reported in the literature, it is questionable whether library and information services are implementing the new management practices. Secondly, a perception exists that knowledge economy management philosophies are only truly applicable when managing knowledge workers. Although the traditional 'administrative' or back office library environment is not seen as a knowledge worker domain, for the purpose of this study it was presumed that the advantages of these knowledge economy management philosophies are such that they should also be applicable within the back office environment. The purpose of the study was therefore to test the applicability of knowledge era management practice within an environment not associated with typical knowledge workers. Intellectual capital management was chosen as the core management philosophy to apply but the knowledge management as well as learning organization philosophies were also briefly reviewed. To measure success, a variety of measuring methodologies were investigated. Within the context of the research the most suitable methodology was identified as a hybrid version of Kaplan and Norton's balanced scorecard, based on the philosophy of the intangible asset monitor and including aspects of the value chain scoreboard. An opinion was expressed that the monitoring of intellectual capital growth needs to take place at both the individual and the organizational level if monitoring is to be of real objective value. Implementation of the management practice (intellectual capital management) occurred in two phases and stretched over a period close on 18 months. A situation analysis was done at the start of the research period. Kaplan and Norton's adapted scorecard framework was then utilized to set objectives for each of the two implementation phases. An adapted version of Sveiby's Affärsvärlden model was utilized to identify specific implementation actions and initiatives to be taken. All activities were structured into human, structural, customer and financial capital related issues. This was done to ensure that all capitals were addressed and to be able to measure growth in all of these areas. Measurement results were reported in an intellectual capital report, which was prepared at the end of the study period. The report identified both strengths and weaknesses in the intellectual capital of the service section. From the weaknesses, a number of priority actions were identified while the strengths provided a good lead as to what could be considered the good practice that should be continued. Stakeholders were asked to make use of a list of priority actions and to assist in identifying only those items that should be addressed after the completion of the research. The last chapter of this report was used to: · report and reflect on the results achieved; · identify the lessons learnt in the process of implementing intellectual capital management; · to make recommendations for the service unit; and · to provide recommendations for further study. In brief it is possible to say that intellectual capital management has been an appropriate management philosophy to use within the chosen service environment. It was therefore seen as appropriate to recommend that the principles and practices of intellectual capital management be rolled out to the rest of the service unit. / Dissertation (DPhil (Information Science))--University of Pretoria, 2004. / Information Science / unrestricted

The diploma thesis deals with the issue of borrowing and information services in different types of libraries in the Pilsen region, extended of a preview about the current state of borrowing and information services in selected libraries abroad. Next topic of the theoretical part of the thesis is human resource management in libraries in Czech republic. The research part of the thesis compares borrowing and information services and human resources management in different types of libraries in Pilsen region. The aim of the analysis was to find problematic areas of the providing direct services in libraries in terms of organization and management of human resources. The research was carried out by semi- structured interviews with managers responsible for direct library services. Key words Libraries, public library and information services, library laws, management, Pilsen Region

Thesis (M. A. (Information Studies)) -- University of Limpopo, 2019 / The contribution of library and information services in general towards academic performance improvement of visually impaired students cannot be emphasised. At the University of Limpopo, visually impaired students, like any other students, are continually exposed to an overwhelming mass of visual materials such as textbooks, course outlines, class timetables, lecture notes, whiteboards, writing, memos etcetera. In addition, the use of videos, computers and Blackboard adds to the volume of visual materials to which they have only limited access. One would content that the University of Limpopo, especially after establishing the Audio-Braille library, has done reasonably well in a bid to improving library services of students living with disabilities, however, this is not the reality to the visually impaired themselves. The purpose of the study was to evaluate the role of the Audio-Braille library in contributing towards the academic performance of students with visual impairments at the University of Limpopo, South Africa. Both quantitative and qualitative methods were employed in this study. The researcher distributed questionnaires to all visually impaired students registered for the 2017 academic year at the University of Limpopo’s Reakgona Disability Centre and conducted interviews with the lecturers who teach these students. The findings indicate that although many students acknowledged the library’s contribution, a greater number of respondents revealed that the library lack relevant up-to-date academic reading material in alternative formats such as braille, large print as well as electronic. The main value of this study is to impart knowledge by pointing out major contributions of the Audio-Braille library with hope that this knowledge will encourage and motivates visually impaired students to make use of the library. Students could improve on their academic performance, abilities and possibilities, and boost their confidence and self-esteem by fully using the Audio-Braille library and its resources. Access to the relevant library facilities and resources ameliorates effects of their disabilities and gives them a chance to be “equal” to the so-called normal students v The findings of this study will also help in enhancing both the quality of education for the visually impaired, as well as the Audio-Braille library services because there is still a lot of inexperience around library services for visually impaired students at the University of Limpopo and maybe in other universities as well. Therefore, the AudioBraille library must ensure that all visually impaired students receive unsurpassed library and information services like any other students by expanding its collection so that student receive books, information, lecturer notes and other study materials that they need in their academic development process in appropriate formats.