Thesis (M.P.A.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 99-102).

Thesis (M.P.A.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 99-102). Also available in print.

Abstract not available

M. Tech. Business Administration / Residents of the municipalities of Soshanguve, Mabopane and Winterveld townships in Tshwane have protested over poor municipal service delivery since 2008. Although attempts have been made by the three municipalities to address complaints made by residents, there are dissatisfactions among ordinary residents about poor service delivery. There are few studies conducted in this regard. The study was conducted in an attempt to identify and quantify factors that are known to affect the quality of municipal services in Soshanguve, Mabopane and Winterveld as a means of assessing and finding out if interventions carried out by local governments have resulted in positive outcomes. The key objective of study was to assess the quality of municipal services that are delivered to residents of Soshanguve, Mabopane and Winterveld municipalities with a view to identify the root causes of dissatisfaction and protests made by residents. The study places a particular emphasis on the delivery of water, power and sanitation services to residents living in Soshanguve, Mabopane and Winterveld.

This thesis examines a comprehensive planning model to determine the level of citizen participation The purpose of this thesis was to document ways in which a local government can be a partner with its community development corporations (CDCs) rather than an obstacle. The paper used Indianapolis' CDCs and their support network as a case study. The research identified four needs of a CDC to build capacity: funding, technical assistance, political networking, and internal management. This document intended to find the sources of support to meet these needs in Indianapolis. In the end, the primary focus was not necessarily what local government gave to the CDCs, but how they delivered the needed resources.Interviews were conducted with several individuals in Indianapolis to explore the support network available to CDCs. Members of the Indianapolis support network included the Department of Metropolitan Development--Division of Community Development and Financial Services, the Indianapolis Neighborhood Housing Partnership (INHP), the Local Initiative Support Corporation (LISC), and the Indianapolis Coalition for Neighborhood Development (ICND). The questions asked of these individuals focused on how they fulfill the needs of the CDCs, and their perspective on the efforts of the local government.There are several characteristics and components to this support network in which another city could learn from or replicate. For instance, the local government should not be a reluctant supporter of it's CDCs. Building trust and long term relationships benefits the partnership between the city and CDCs. It is in the best interest of the CDCs if a local government encouraged a charitable environment. The local government needs to realize that the partnership with a CDC only works if there is a shared vision between the two. Finally, each member of the support network for the CDCs need to define what is really meant by the concept of partnership. / Department of Urban Planning

The researcher conducted a qualitative study to determine the relationship between Local Government and the welfare organizations in the Eersterust community. In the previous political dispensation Eersterust was a community that was disadvantaged in terms of services by Local Government. Although Local Government is now tasked with a social development responsibility, its role regarding welfare organizations still does not go beyond rendering basic services, such as making premises and recreational facilities available. The research findings indicated that there is no clarity on the relationship; welfare organizations are uncertain of what is expected of them by Local Government and what they can expect from Local Government. / Health Studies / M.A.(Social Science (Mental Health))

The researcher conducted a qualitative study to determine the relationship between Local Government and the welfare organizations in the Eersterust community. In the previous political dispensation Eersterust was a community that was disadvantaged in terms of services by Local Government. Although Local Government is now tasked with a social development responsibility, its role regarding welfare organizations still does not go beyond rendering basic services, such as making premises and recreational facilities available. The research findings indicated that there is no clarity on the relationship; welfare organizations are uncertain of what is expected of them by Local Government and what they can expect from Local Government. / Health Studies / M.A.(Social Science (Mental Health))