The independent style of scanning and payment at self-service checkouts (SCOs) has resulted in areas for concern. The reduction of employee involvement may reduce the social presence perceived at a SCO. Social presence is when a user experiences the perception that there is another intelligence or entity within their environment (Short, William & Christie, 1976). If customers are not influenced by the social presence of the employees at a SCO then it may affect their behaviour. Using a mixed methods approach, with a combination of qualitative and quantitative data gathering, this thesis investigated dishonest behaviours at self-service checkouts and the effects of a social presence on consumer behaviour. The overreaching research question then guiding this dissertation is: What effect does a social presence have on thefts at self-service checkouts and can social presence be effectively implemented via technology? Three exploratory qualitative (Studies 1-3) and two empirical studies (Studies 4-5) were conducted to investigate issues surrounding thefts at SCO with reference to social presence. Study 1 consisted of in-depth observations of customers within supermarkets to gain an understanding of everyday behaviours associated with self-service checkouts. Both customers and staff seemed to be frustrated at the amount of times the technology did not work properly and the customer would appear disadvantaged when they required assistance. With an understanding of the salient factors and behaviours associated with self-service checkouts, Study 2 then explored SCO staff perceptions of thefts at self-service checkouts (Creighton et al., 2015). Qualitative semi-structured interviews were used to investigate the perceived influence of social presence at self-service checkouts by staff and its perceived effect on dishonest customer behaviour. Twenty-six self-service checkout staff took part in a series of semi-structured interviews to describe customer behaviours with self-service. With respect to actual physical social presence, such as the recognised presence of an employee, staff reported that more customer thefts occurred when the self-service checkouts were busy and their social presence was reduced. To further explore social presence within a retail environment and validate the perceptions from SCO Staff, Study 3 investigated the role of the security guard in terms of their social presence and explored their perceptions of thefts at self-service checkouts. Interviews with 6 security guards were conducted to determine factors surrounding theft as their role is to monitor this type of dishonest behavior. There was an overall agreement from security guards that there were more thefts at self-service checkouts when the store was busy and that there were more thefts at self-service checkouts overall, compared to traditional manned checkouts. The first empirical study (Study 4), consisting of 2 Experiments, considered the effects of a social presence within a self-service checkout interface on user behaviour. This study examined whether a social presence in the form of a computer designed onscreen agent at a simulated SCO, with design features varying in ‘humanness’, i.e. agents that displayed more or less-human-like features (eyes in Experiment 1, and human shapes in Experiment 2), would have an effect on opportunistic behaviour (cheating) in a simulated checkout scenario. Ninety-one participants interacted with a simulated SCO while their eye movements were tracked via a Tobii TX300 eye-tracker. Hypotheses that predicted a social presence would receive attention and result in fewer instances of theft when integrated within an interface were supported, suggesting that implementing an agent designed to suggest some level of humanness e.g. with eyes, within a SCO interface may reduce levels of theft as customers are likely to notice it. However, Study 4 showed mixed results for the effects of varying agent appearance alone. Research has shown that social presence can also be induced by varying agent behaviour (Burgoon et al., 2000). Study 5 thus varied interactivity (i.e. personal vs impersonal nature) of the agent via voice implementation on the SCO, using the same agent as in Study 4 (Experiment 2). The research highlights the need for the current designs of SCO to be updated to reduce operational issues which could be contributing to thefts occurring at SCOs. It is also concluded that further research is needed on the effects of interactivity and agent presence during a SCO interaction to explore dimensions of social presence and how they are being experienced by the user, which may ultimately lead to a reduction in thefts at SCOs.

Within the construction industry, proximity of actual to scheduled completion time is a primary performance measure, and deviations from planned schedules remain a popular concern in the field of construction management. Prevailing research assumes that delays arise either from flawed execution of the plan or from failure to plan effectively. Thus, solutions suggested include improving execution and developing ever more sophisticated planning techniques. In spite of these efforts, accuracy in scheduling construction projects has shown little or no improvement, and clients continue to incur the significant costs associated with the failure to more accurately plan. Eschewing this traditional techno-rational view, the current research turned to critical management studies for solutions and investigated planning intentionality, the intentional and unintentional roles planners play in project delays. Thus, it sought to explore the following with respect to the project planner role: optimism bias, where a planner unintentionally mitigates negative information in decision-making; strategic misrepresentation, where a planner intentionally mitigates negative information; and group dynamics in time estimation. The latter is relevant because a team rather than an individual typically embodies the planner function within a construction project. To perform this research, two mixed-methods studies, preceded by a pilot study, and seven interviews with project planners were conducted. The first mixed-methods study investigated how intended and unintended actions of participants affected underestimation of time during task performance; and the second investigated the creation of collective intentionality, the transmutation of individual preferences into a group consensus in time estimation. Results of the first mixed-methods study identified the key situational variables differentiating intended and unintended actions of planners and indicated how these can influence the quality of time estimation. Results of the second study showed that group performance in time estimation was inferior to that of individuals and that group member interaction appeared detrimental to good decision-making. Reasons found were sense of power, commitment, confidence level, cultural diversity, conflicts, and groupthink. The findings were compared and contrasted with those obtained from interviews with project planners to enhance the scope of the study.

Background: OCD is a debilitating mental health condition. Poor access to evidence-based psychological treatment has motivated the implementation of low intensity interventions in UK mental health services for OCD. Around one half of those accessing care remain clinically unwell. Service users, providers, and treatment decision-makers could benefit from understanding users' views of low intensity interventions and knowing which users are more likely to benefit from diverse low intensity approaches in order to match individuals with treatments of known efficacy. Aim and objectives: The primary aim of this research was to determine user characteristics associated with engagement and outcome in low intensity interventions for OCD. The objectives of the study were: 1) to review the published literature on predictors of psychological therapy outcome in OCD, 2) to explore individual variation in intervention acceptability, uptake, and engagement, and 3) to identify user characteristics, which moderate intervention engagement and outcome. Methods: This mixed methods thesis was conducted in three parts. Firstly, a systematic review of published trial data was conducted to identify predictors of therapy outcome. Secondly, primary data were collected as part of a large effectiveness trial: 1) qualitative interviews with 36 trial participants, randomised to one of two low intensity interventions (guided self-help; cCBT); and 2) quantitative trial assessments conducted at baseline and at 3-months follow-up. Data from the systematic review and the qualitative study were used to identify possible moderators of outcome. Confirmatory analyses were then conducted on these variables, using data from the quantitative assessments. Results: Objective 1: The systematic review identified 43 studies, examining predictors of outcome. Robust effects were rare and the applied utility of these findings is limited by methodological weaknesses. Objective 2: Six themes were identified from the qualitative study, three relate to the general acceptability of low intensity interventions: 1) Predisposing concepts of high quality psychological therapies, 2) Engaging with low intensity interventions, and 3) The perceived value of therapist support. Three are specific to individuals with OCD: 4) Positive aspects of OCD, 5) Recognition and accommodation of OCD users' needs, and 6) OCD disclosure. Objective 3: User attachment style, expressed emotion, OCD symptom subtype, and prior help seeking for OCD were examined in confirmatory interaction tests. Symmetry/order/exactness symptoms were associated with a greater likelihood of engagement in guided self-help than cCBT. Contamination/washing symptoms were associated with improved outcome in guided self-help over cCBT. Conclusions: This study has made an original contribution through using a mixed methods design to identify individual differences in response to low intensity interventions in OCD. There is significant individual variation in the acceptability of, and engagement with, low-intensity interventions for OCD, linked to the mode and intensity of therapist support preferable to the individual user. However, few moderators could be identified. Future research should focus on maximising the reliability of stratified medicine research to allow related findings to inform clinical decision-making.

The increasingly significant role played by small and medium sized enterprises (SMEs) and entrepreneurship in national economies has attracted growing attention. Recent trends have increasingly emphasised the value of knowledge. The challenge within the 21st century is the importance of the productivity of service and knowledgeable workers, as well as strategic flexibility and innovation. It is suggested that high level of innovation, R&D and productivity are positively related. Technology-based SMEs are specifically selected as the object of this thesis since they exhibit most of the characteristics of the three terms, “SMEs”, “innovation” and “entrepreneurship”. SMEs may come across significant constraints because of their own limitations, such as financial constraints, human capital shortages, and weak market power. These constraints are even more serious for technology-based SMEs due to their industrial nature. As a consequence, technology-based SMEs tend to have a higher failure rate than non-tech SMEs and large firms. However, the benefits brought by them cannot be neglected. For example, the return of R&D on a social level is higher than the private level, which highlights the importance of technology-based SMEs for national development. Therefore, it motivates governments to increase support for technology-based SMEs. This thesis aims to examine the effectiveness of government policies on technology-based SMEs and entrepreneurship in Beijing, China. Some researchers have studied and examined the policies, but mainly focussed on the description of policy frameworks and policy dynamics. There is a lack of studies examining the effectiveness of policies from the perspective of entrepreneurs in this context. This thesis fills this gap. This thesis makes both a theoretical and methodological contribution to the entrepreneurship studies literature through the holistic case study approach. A mixed-method approach of document analysis, interview and a questionnaire are used to understand the interaction between policies and technology entrepreneurs. The key findings of this thesis are that policies have strong positive effects on the promotion of entrepreneurship and SMEs. But there are still some negative points when implementing policies, such as uneven filter criteria and supervision system between new and established firms.

Rabies management can be described as successful only if examined through a human health perspective. Negating companion animal health outcomes in rabies management creates systemic failures as cats and dogs are significant within our society and bridge humans and wildlife in rabies transmission. A shifting pet ownership culture has created opportunities for increased rabies risk. This thesis applied the One Health concept to the rabies management system in an Ontario municipality. The One Health concept considers that the health of humans is inherently connected to the health of companion animals and their shared environment. A mixed methods design informed a visual conceptualization of the rabies management system. Factors influencing human and companion animal health outcomes were identified through multivariable logistic regression models. The human outcome of interest was the recommendation of rabies post-exposure prophylaxis after a potential rabies exposure by a companion animal; the companion animal outcomes were receiving a post-incident rabies vaccine, being euthanized for rabies testing and being placed under observation. Semi-structured interviews were conducted with private veterinarians to understand their perceived role in rabies management. Rabies management is more complex than linear interactions and processes that occur to protect human health. An explicit link between the human and companion animal health outcomes was found. Companion animal species appeared as an influential factor and indicates that ownership practices differ between cats and dogs. This implies that veterinarians are not effectively leveraged as the link between public health and pet owners. Indeed, veterinarian’s approach their rabies management roles based on their prioritization of the seriousness of rabies compared to the risk. Through the application of One Health thinking to the municipal rabies management system, it is clear that there is a public-private divide where mitigating human rabies exposures conflicts with the prevention of rabies in companion animals.

abstract: This study examined the enactment of a high school district's college-going mission. Treating mission enactment as a case of policy implementation, this study used the lens of complexity theory to understand how system actors and contexts influenced variation and adaptation. Data collection methods included observations, interviews, focus groups, and surveys of various system actors including district staff, principals, counselors, teachers, and students. This study used a mixed methods analytic inductive technique and Social Network Analysis to describe the mission's implementation. Findings reflect that the mission was a vaguely defined value statement; school staff reacted to the mission with limited buy-in and confusion about what it really meant in practice. The mission lacked clear boundaries of what constituted related programs or policies. Consequently, in this site-based district, schools unevenly implemented related programs and policies. School staff wanted more guidance from district staff and clear expectations for mission-related actions. To help meet this need, the district was moving to a more centralized, hierarchical approach. Though they were providing information about the mission, district staff were not providing specific, responsive support to organize school staff's efforts around implementation. District staff were trying to find an approach that both supported schools towards a common vision and provided flexibility for school-level adaptations. Yet, the district had not yet fully formed its position as a facilitator of implementation. Further, as the district lacked a cohesive measurement system, the effectiveness of this initiative was unknown. This study sought to present policy implementation as varied phenomenon, influenced by system actors and conditions. Findings suggest that while policy cannot determine actions, district staff could help create conditions that would support implementation. / Dissertation/Thesis / Ph.D. Educational Leadership and Policy Studies 2011

abstract: Pedagogical content knowledge (PCK) has been described as the knowledge teachers' use in the process of designing and implementing lessons to a particular group of students. This includes the most effective representations that make the content understandable to students, together with the preconceptions and misconceptions that students hold. For chemistry, students have been found to have difficulty with the discipline due to its reliance upon three levels of representation called the triplet: the macro, the submicro, and the symbolic. This study examines eight beginning chemistry teachers' depiction of the chemistry content through the triplet relationship and modifications as a result of considering students' understanding across the teacher's first three years in the classroom. The data collected included classroom observations, interviews, and artifacts for the purpose of triangulation. The analysis of the data revealed that beginning chemistry teachers utilized the abstract components, submicro and symbolic, primarily in the first year. However, the teachers began to engage more macro representations over time building a more developed instructional repertoire. Additionally, teachers' developed an awareness of and responded to their students' understanding of learning atomic structure during the second and third year teaching. The results of this study call for preservice and induction programs to help novice chemistry teachers build a beginning repertoire that focuses on the triplet relationship. In so doing, the teachers enter the classroom with a repertoire that allows them to address the needs of their students. Finally, the study suggests that the triplet relationship framework should be revisited to include an additional component that frames learning to account for socioscientific issues and historical contributions. / Dissertation/Thesis / Ph.D. Curriculum and Instruction 2012

This mixed methods study, a concurrent triangulation design, explored Tinto's integration theory as it relates to nontraditional students. The study explored the relationship of academic and social integration, defined by classroom active learning strategies and sense of belonging, with persistence. The study also expanded upon the idea of socio-academic integrative moments which might occur when social and academic integration converge or overlap. Consistent with Tinto's model, factors including initial institutional commitment, initial goal commitment, and subsequent institutional commitment were also analyzed. Multiple regression analysis of data obtained from a 38-question survey (n=299) revealed one common predictor of persistence among the three research questions: initial commitment to the educational goal. Qualitative data, interpreted from a diverse group of 10 nontraditional students, confirmed the quantitative findings and revealed that, in relation to persistence, initial commitment to the educational goal seemed to transcend all other theoretical factors including institutional commitment, social integration, academic integration, and student entry characteristics such as race, gender, parents' educational attainment, first-generation status, and high school GPA. In addition, focus group findings indicated the presence of socio-academic integrative described as academically-focused social integration. Recommendations for further exploration into the integrational convergence or non-linearity of Tinto's model are included. Recommendations for practice and future research prompt additional exploration into nontraditional student persistence including suggestions to identify factors related to meaningful integration for nontraditional students and how those factors might influence persistence.

The aim of this thesis is to provide an investigation toward a rigorous derivation of a stable and consistent numerical method based on the established Smoothed Particle Hydrodynamics method. The method should be suitable for modelling the large deformation transient response of fluids and solids, the interests of the Crashworthiness, Impact and Structural Mechanics group (CISM) at Cranfield University. A literature review of the current state of the art of the SPH method finds that the conventional SPH equations are not derived in a rigorous way, often the equations are manipulated into a mathematically equivalent form in order to preserve conservation of linear momentum, which often leads to different results; the reasons for this are unknown and it is not fully understood how each particular form of the discrete equations effects the solution in terms of stability, accuracy and convergence. This leads to specific objectives being defined which underpin the overall aim of the thesis. The first objective is to develop an understanding of the SPH method and the implementation used at Cranfield University, this is done through a capability study which demonstrates the coupled SPH-FE method and a number of relevant improvements to the MCM code including the addition of a turbulence model and the modification of the SPH contact algorithm to model lateral forces between materials. This is demonstrated through the implementation of a friction model, which suggests that the contact algorithm is suitable for resolving lateral forces based on the relative velocity between materials, with the potential for coupling with a structural FE model ... [cont.].

The aim of this thesis is to investigate the effect of the writing prompt on test takers in terms of their test taking processes and the final written product in a second language writing assessment context. The study employs a mixed methods approach, with a quantitative and a qualitative strand. The quantitative study focuses on an analysis of the responses to six different writing prompts, with the responses being analyzed for significant differences in a range of key textual features, such as syntactic complexity, lexical sophistication, fluency and cohesion. The qualitative study incorporates stimulated recall interviews with test takers to learn about the aspects of the writing prompt that can have an effect on test taking processes, such as selecting a prompt, planning a response, and composing a response. The results of the quantitative study indicate that characteristics of the writing prompt (domain, response mode, focus, number of rhetorical cues) have an effect on numerous textual features of the response; for example, fluency, syntactic complexity, lexical sophistication, and cohesion. The qualitative results indicate that similar characteristics of the writing prompt can have an effect on how test takers select a prompt, and that the test time constraint interacts with the prompt characteristics to affect how test takers plan and compose their responses. The topic and the number of rhetorical cues are the prompt characteristics that have the greatest effect on test taking processes. The main conclusion drawn from the study findings are that several prompt characteristics should be controlled if prompts are to be considered equivalent. Without controlling certain prompt characteristics, both test taking processes and the written product will vary as a result of the prompt. The findings raise some serious questions regarding the inferences that may legitimately be drawn from writing scores. The findings provide clear guidance on prompt characteristics that should be controlled to help ensure that prompts present an equivalent challenge and opportunity to test takers to demonstrate their writing proficiency. This thesis makes an original contribution to the second language writing assessment literature in the detailed understanding of the relationships between specific prompt characteristics and textual features of the response.