In the past decade, the nature of the property management service has been changing from providing basic elements such as cleansing, security, maintenance etc. to nowadays more and more added value services which have been applied in the daily operations and in fact far away from the basic nature of property management service but with more personalized, tailor made services to be included in order to upgrade the service quality as well as enhance the customer satisfaction. Different kinds of added value services have been used such as the postal service, copy & fax service, dry cleaning, dinning booking etc. are commonly applied in the property management services. In recent ten years, the concept of residential concierge service has been widely introducing into the residential properties in Hong Kong. Such concept is generally copied from the concierge service in hospitality industry which the department provides the tailor made and personalized service to solve the customer’s enquire without saying “no” in order to delight the customer in every touch. The concierge service is easily to enhance the customer satisfaction if the service provided excessed the customer expectation. In this circumstance, the concept of the concierge service has been applied into residential property as the provision of residential concierge service somehow could represent the level of luxury of people who are living in the property. The property management company makes use of the residential concierge service to make its product or service different over other competitors. The impacts of the application of the service seem positive in view of the increment of the number of the application in these recent years. Actually, the residential concierge service in this several years is not the monopoly for luxury residential properties but becomes one of the necessary service or item to be included under property management services. It is easily to discover that most of the newly established residential properties are equipped with the residential concierge service and the service standard has been tended to professional as in hospitality industry. It is believed that the application of the service could upgrade the service quality, enhance the customer loyalty and eventually gain business and enhance company reputation. Nevertheless, the impacts of the application of the residential concierge services have not been proved as there are fewer studies had conducted in the past although the application of the concept in the property management industry has been widely used. It is valuable to have an in depth study in order to realize the influences and further areas of the application in the future. / published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

published_or_final_version / Architecture / Master / Master of Landscape Architecture

There were many termination cases of Property Managers by Owners ‘Corporations in Hong Kong. The so-called IO has the absolute power to appoint a building manager to manage their housing estate, factory or commercial building, etc. Previous studies are focused the conflicts, service quality and the DMC clauses to discuss the main reasons of termination. Conflicts has been arisen by many reasons, most likely are produced by property managers and developer by their management and staff performance, yet, the writer would like to find out any other reasons from the view of customer. Customers have various opinions for the service, how can the property managers find a way to maintain the management agreement and to get the satisfaction of owners? The goal of the study is to find out the main reason of the termination of the contract of a property management company, and what the committee members of owners ‘corporation expect the property managers to perform their job. The writer would consolidate the previous finding from the scholars and students who studied in customer relationship and service quality, and the topics of conflicts between the property managers and owners corporation. The writer would suggest some ideas to help the Property Managers to have a better working strategy when facing Owners’ Corporation. / published_or_final_version / Housing Management / Master / Master of Housing Management

Agricultural products are indispensable components of daily life. Nowadays, most cities in China, food supply is already setup, however the whole food supply chain is quite long with low efficiency. After the harvest of agricultural products, they have been transported to multi-hierarchical markets and go through plurality sales links by simple vehicles before meeting consumer. Due to the existence of an imperfect agricultural product supply system, specifically the inadequate infrastructure for cold-chain transportation and low-level storage technology, agricultural products and aquatic products, among others, suffer huge loss rates ranging from 15% to 30% during picking, transportation, and storage as well as during processing in other logistics sectors. Thus, some unscrupulous producers or agents add preservatives to the agricultural products in order to keep them looks with good quality. Besides, for the producers, though they do their utmost for farming and cultivating，they still living at the bottom of the social ladder with low income. For the consumer, owing to the increasing standard of living, the improvement of the logistical system and the structural adjustment of modern agricultural products, more and more consumers no longer just pursue the goal of having sufficient food to eat. Instead, they hope to eat better and healthier and prefer fresher or more diverse food options with high quality and nutrition. This thesis aims to study the existing agricultural product system in Guangzhou, focusing on the agricultural products supply model and discusses ways to revolutionize the “farm-to-table” agricultural products channel by proposing a new supply model in a regional scale to narrow the gap between consumer and producer in two main methods. On one hand, establish Agricultural Association to coordinate the whole system and guide the local farmer cultivate agricultural product and deliver their product to the consumer with high efficiency. On the other hand, attract the costumer come to productive area that they not only get the product directly but also understand the process of production. In these ways can guarantee the safety, freshness, and nutritional value of agricultural products, improve farmer’s income and satisfied consumer’s requirement by achieving a high-efficiency, low-pollution and energy-saving “farm-to-table” channel for local agricultural products. / published_or_final_version / Architecture / Master / Master of Landscape Architecture

published_or_final_version / abstract / Education / Master / Master of Education

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Public Administration / Master / Master of Social Sciences

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management