M. Tech. Business Information Systems / Information Technology (IT) has become the driving force behind businesses and organizations. However, Information Technology comes with risks and other vulnerabilities. And by the same token, IT also poses threats to the organization. This then means that every organization must be able to contain and manage these risks and threats well, if it is to stay in the market and competitive. Information Technology Risk Management is to control Information Technology risks occurrences, acceptance and mitigate them. This means, organizations need proper precautionary measures and management tools to be able to identify risks, analyze risks, monitor the risks and have risk-reducing measures. This dissertation is about Information Technology Risk Management. Small and Medium Enterprises (SMEs) operating in South Africa tend to focus more on business operations, often neglecting the need to manage Information Technology risks effectively.

The purpose of this study is to investigate the causes, effects and management of conflict among school based educators. The dissertation acknowledge the existence of conflict in every human interaction. Conflict in organizations should be managed systematically. An appropriate approach in conflict management should aim at enhancing the benefits of conflict. The study aimed at determining whether site-managers possess the essential skill of managing healthy conflict while defusing unhealthy conflict. The institution of effective management of conflict techniques and guidelines is essential in a number of practical ways for preventing, managing and resolving workplace conflict, because the long term effects of unresolved conflict may impact negatively on an organization. The subjects of the study were 44 educators and one circuit manager based at the Area Project Office. Questionnaires and interviews were used to evaluate the perceptions in areas such as:- Conflict in the workplace, causes and effects of conflict and conflict management. The Research findings revealed that there is a lack of a conflict management system in schools. The absence of a conflict management system result in an array of problems related to conflict. Other findings include:- the management style of site-managers contributing to conflict management, lack of communication between stakeholders in the schooling system and a deficiency in Conflict management skills. / M. Admin. (Industrial Relations) North-West University, Mafikeng Campus, 2006

<p>The aim of this investigation was to provide a framework or strategy for prioritising and implementing regional groundwater monitoring in the Olifants-Doorn Water Management (WMA) area. The general approach was to attempt to reconcile monitoring requirements with existing resources, while investigating the hypothesis that regional monitoring should focus on resource status monitoring. Groundwater science needs to focus on clarifying the sustainability options available to the stakeholders, and monitoring the chosen option. This can best be done by adopting an adaptive management approach to both the management of the groundwater resources, and the management of the monitoring programme.</p>

From Introduction: 1. Background to the thesis: During the 1950' sand 1960' s it would appear that the explicit objectives of economic policy in South Africa were full employment and economic growth with some occasional emphasis on the pursuit of relative price stability. Other goals such as efficiency in resource allocation and the pursuit of an "acceptable" income distribution were at best implicit and subordinate to these objectives. This is exemplified by the fact that a number of key prices which were controlled by the authorities such as the exchange rate, interest rates and public utility tariffs were generally set at levels which were either over- or under-priced relative to factor scarcities throughout this period.

The aim of this research is to develop a conceptual framework for the establishment and operation of effective PMO in the South African Municipal Environment. In pursuit of this aim, the theory and practice of the PMOs were investigated and analysed from both literature perspective and field work leading to findings being reported in the thesis. In addition, the municipal PMOs were investigated to determine the extent to which their attributes match those of the proposed conceptual framework. A specific research philosophy and approach were adopted by utilising the case study strategy using interviews, document reviews and observation. A questionnaire guideline was developed for the interviews. The sampling frame from which the participants were obtained was from the three municipalities (cases). A total of 27 interviews were conducted. Data was analysed in line with Table 3.6 which prescribes the process for case study analysis using NVIVO 11 software for coding, clustering and pattern matching. The findings confirmed the original expectations of the researcher and all the objectives were sufficiently addressed. The first objective, which was to identify and analyse factors considered in establishing PMOs in the three municipalities, was adequately dealt with by identifying, listing and analysing all the key factors considered in establishing the PMOs. In merging these factors with the best practices outlined through the theory and practice in chapter two, gaps were identified which indicates that the process followed by the department of local government was flawed when developing the MIG guidelines. The identified factors were brought into consideration in building the proposed framework. The second objective was to analyse the level of fitness for purpose of the PMOs in the three selected municipalities. In order to deal with this objective, the adequacy of PMOs to carry out their mandates was scrutinised. This was done through identifying the key drivers of municipal PMO mandates, their achievements and challenges and whether they adhere to project management best practices. Most challenges, failures and negative perceptions that the PMOs faced were as a result of internal disablers that could be dealt with by identifying and dealing with the internal system deficiencies that were a result of procedural wrongs that could be traced from the establishment stage. This analogy or approach assisted in finally formulating a framework that would deal with these system deficiencies. The third objective was to analyse patterns of municipal dependent factors that dictate the type of PMO that is suitable for the municipalities. This was approached in terms of grouping the factors that can be classified as common denominators across municipalities. There were also few internal unique factors in each municipality. The new proposed framework deals with these aspects holistically. Ultimately, the aim which was to develop a conceptual framework for the establishment and operation of PMOs in the South African municipal environment was sufficiently answered through the proposed model and framework as presented in Figure 5.2 and Figure 5.5 respectively. This was achieved by merging the identified gaps and by proposing a conceptual model which ultimately let to the proposed framework that can be used to establish an effective PMO for the municipalities. The main gap that was found was that there is no model and framework for establishing PMOs and therefore the department of local government in developing a guideline, did not have an appropriate foundation from which they could have drawn a relevant model and framework that could have properly guided the formation of these units in the municipalities. It was recommended that a PMO will be more effective as a stand-alone directorate whose mandate should be considered beyond the MIG, in order to gain more authority and improved performance. This is demonstrated by the developed framework which indicates the role of the PMOs and their expected performance outcomes. / Business Management / D.B.L.

Thesis (MTech (Internal Auditing))--Cape Peninsula University of Technology, 2010 / Developing countries face the great challenge of balancing growth with equity and justice. Growth, in all its fairness, should translate into equitable opportunity for all, but as is observed, the distributional effect of growth often does not filter down to the majority of the socially and economically disadvantaged communities. It is imperative in these situations to embark on a process of developmental change to improve the quality of life of the majority of the disadvantaged community. South Africa used this strategy to endeavour to encounter or reverse the political history of the country, by encouraging entrepreneurs of previously disadvantaged racial groups through the Department of Trade and Industry (DTI) to open small businesses. The South African Government believes that the development, growth and sustainability of the Small, Medium and Micro Enterprise (SMME) sector will help the country to decrease the high unemployment rate, and lead the country as a whole to a sustainable economical development. Research has shown that this aim can no longer be achieved by only facilitating access to finance to entrepreneurs. They argue that some management strategies such as risk management should be introduced, understood and applied by small business owners, in order for their businesses to go beyond their actual estimated survival period referred as 3 to 5 years maximum. This research provides background to which risk management techniques are applied within the ambit of small enterprises. The data were collected from eighty eight companies drawn from a possible of 150 small enterprises found in the Cape Metropole. The analysis of data of those who responded has shown that very few SMME owners, managers, entrepreneurs or key designated employees make use of risk management tools and techniques within their businesses, to achieve growth and sustainability. However, the majority agreed to the high importance of risk management in the success of a business enterprise.

Submitted in partial fulfilment of the requirements for the degree of Masters in Business Administration, Durban Institute of Technology, 2005. / Project managers are faced with the challenge of matching skills to a task rather than merely assigning people to a job. If these skills are not readily available, the project may not be able to be executed with the desired level of quality and timescales may not be met. Nowadays, organisations need to respond faster to market requirements than before due to increased competition and rapid advances in technology. Coupled to this is the trend for human resources to be more mobile, as lifelong commitment to an organisation becomes a thing of the past. These two trends present modern organisations with the requirement that their human resources require increasing levels of skills, yet they are faced with the risk that these skills may be lost due to their mobility. Organisations, therefore, need to understand what their core competencies are and ensure that these competencies are developed such that the organisation retains an adequate supply of core skills. The aim of the study is to identify the core competencies and associated skills within an organisation and devise a method whereby these competencies and skills can be measured and duplicated such that core knowledge is retained and developed within the organisation. / M

M.Tech. (Construction Management) / This research provides an overview of intra-organisational centralised/decentralised structures and inter-organisational consortia. It then aims to provide a theoretical explanation of Management Shared Services, prior to providing case study evidence of management shared services performance and proposed areas of improvement, comprising business units and services departments of the Council for Scientific and Industrial Research. The research provides empirical evidence of the proposed improvement areas of selected processes of management shared services as a viable structural option for improving services provided to the business units and a starter to currently untapped reservoir of potential research. It suggests an additional improvement options to be considered in determining the optimum management shared services model and to provide business case evidence and suggestions for optimum usage of the management shared services. The research assessed the actual level of performance of Management Shared Services Unit in order to provide a basis on which to identify potentials for efficiently improving and optimising existing Management Shared Services Unit. The research identified two areas as success areas in the current set-up and six other areas as requiring improvement if Management Shared Services Unit is to serve the purpose of providing non-core services to the Business Units. The first area of success is the organisation, governance and compliance in the Management Shared Services Unit. The second is in the area systems and technology. The areas identified by research as requiring improvement are strategy, customer relations, human resources, business processes, performance management and continuous improvement.

This research study was conducted in an attempt to explore the experience of multicultural communication within a South African organization. To this end employees, representing both Black and White culture, within a South African organization in the throes of transformation, were accessed. A model of managing diversity, focussing on the personal, interpersonal and organizational levels, was utilized in an attempt to uncover the nature of the experience of multi-cultural communication within Company X. A qualitative research design, and more specifically the case study method was employed in this study. Consistent with the case study approach a number of data sources were accessed. The primary data source consisted of a 3-stage interview process. Other data sources included documentary sources and company publications. By accessing multiple data sources, the researcher attempted to gain a holistic understanding of the experience of multi-cultural communication. It was found that the societal context of our post-Apartheid society exercises a profound influence on multi-cultural communication. Under Apartheid cultural separation was promoted. Diverse peoples thus have little common basis for interaction and view each other with skepticism and distrust. This exercises an effect on the personal and organizational levels of the managing diversity model. Influences at the personal level relate to the cultural paradigms of the individuals which provide the rules governing interactions and affect judgements of acceptable and unacceptable behaviours. Issues at the organizational level relate to its structures and policies which are still based on the “white is right ideology”. These issues, in turn, affect the interpersonal level of managing diversity, i.e., where the interactions occur, causing “communication short circuits” within the process of multi-cultural communication. In order to deal with failed multi-cultural communication, the individuals have developed a number of coping strategies. The results of the study indicate that both the organization and its employees share a responsibility for creating an environment that will facilitate effective multi-cultural communication.

This thesis critically evaluates the policies, processes and practices of medical waste management in selected rural hospitals in the Eastern Cape. Medical Waste Management is a growing public health and environmental issue worldwide. Research shows large scale incapacity in dealing with medical waste in an efficient and sustainable fashion globally, which demonstrates that it is not merely a developing world problem alone. This study is conducted against the backdrop of an increasing medical waste crisis in South Africa. Although there are an abundance of studies on solid waste management, there is a lack of data and research particularly on medical waste management in rural hospitals. The crisis of medical waste management in South Africa is closely intertwined with the collapsing health care system and an overburdened natural environment. It is an undisputable fact that South Africa’s generation of medical waste far exceeds its capacity to handle it effectively. This thesis argues that the neglect of medical waste as an environmental-health issue and the absence of an integrated national medical waste management plan aggravate the medical waste problem in the country. In explaining the medical waste crisis, this thesis adopts a Marxist perspective which is based on the premise that industrial capitalist societies place economic growth and production at high priority at the expense of the natural environment; creating a society that is engulfed by high health risk due to the generation of hazardous and toxic waste. Industrial societies view themselves as superior and separate from the natural environment, whereas one cannot separate nature from society as they are interlinked. As society attempts to adopt a sustainable environmental approach towards environmental management, science and technology are enforced as a solution to environmental problems in order to continue developing countries’ economies whilst sustainably managing and protecting the environment, which is contradictory. This thesis emphasises that medical waste management is a socio-political problem as much as it is an environmental problem, hence the need to focus on power relations and issues of environmental and social justice. The results of the study identified gaps in policy framework nationally and institutionally on medical waste management. In addition, there were poor waste management practices due to poor training, inadequate infrastructure and resources as well as poor budget support.