La connaissance des civilisations passées est un élément de progrès de l’Humanité. En ce sens, les musées constituent une nécessité pour nos sociétés, pour autant, ils sont soumis à des impératifs budgétaires notamment du fait des restrictions des subventionnements étatiques. Notre questionnement a donc été de comprendre comment les musées nationaux concilient les objectifs institutionnels avec les objectifs gestionnaires imposés par la LOLF ?La thèse que nous défendons ici est l’apport d’une nouvelle forme dans le champ de la théorie des organisations. Soumis aux obligations de la LOLF, les établissements muséaux que nous avons étudiés n’ont pas fait le choix de rester seulement une institution ou de se désinstitutionnaliser en organisation. Ils ont réussi la difficile conciliation entre les objectifs muséaux traditionnels et les objectifs gestionnaires et ont déployé, chacun à leur manière, une structure hybride stable et équilibrée.Cette recherche a été faite par la mise en évidence de quatre approches génériques issues de la bibliographie de référence puis par l’étude de deux grands établissements. Pour ce faire, et malgré la fermeture du terrain, nous avons étudié les rapports d’activité sur onze ans ainsi que neuf entretiens. / Knowledge of past civilizations is an element of improvement for Humanity. Despite this fact making of museums a requirement for our societies, they suffer from budgetary constraints mainly due to restrictions of state subsidization. Our question was to understand how national museums reconcile their institutional objectives with management objectives imposed by the French LOLF.The purpose of this thesis is to defend the development of a new form in the field of organizational theory. The museums we observed have not made the choice to remain only an institution or to desinstitutionalize themselves into an organization. They managed the difficult balance between traditional museum objectives and management objectives and they each found a unique solution to deploy a stable and balanced hybrid structure.This research was done by highlighting four generic approaches from the literature and the study of two establishments. To do this, and despite the closure of the field, we studied the activity reports of eleven years and conducted nine interviews.

<p> The Civil Rights Act was enacted more than 5 decades ago, and its provisions forbade discrimination on the basis of race in hiring, promoting, and firing. Yet some researchers argue that racial discrimination issues are still prevalent in the United States. They contend that modern racial discrimination is more covert and takes the form of racial microaggressions, which are subtle conscious or unconscious insults and derogatory attitudes directed towards minorities. Researchers have not fully addressed the prevalence of racial microaggressions in U.S. workplaces, however. The purpose of this qualitative phenomenological study was to explore the lived experiences of naturalized African-Americans regarding racial microaggressions in U.S. federal agencies. The research problem was examined through the lens of critical race theory. Ten participants from the Social Security Administration were selected using snowball sampling. Data were collected through semi structured phone interviews and then examined using thematic content analysis to identity key concepts and develop a coding structure, from which 9 themes emerged. Findings revealed that participants experienced racial microaggressions in the form of bias, prejudice, false assumptions, nepotism, favoritism, and unfair denial of opportunities for promotion and professional development while at work, which affected their morale and productivity. This study may contribute to positive social change by helping leaders of U.S. federal agencies to understand their multicultural and diverse workforce and work environment. U.S. government officials could also use this study as a basis for policy decisions that may improve racial relations in U.S. federal agencies.</p><p>

This thesis investigates how the Thai public sector, particularly at the provincial level, makes sense of the performance management system (PMS) aimed at driving forward the improvement in public service and enhancing the sustainability of service quality. The study explores the implications of the PMS implementation after the major civil service reform in 2002. The core aspects of this development include the nation-wide implementation of the PMS, the Provincial CEO scheme, as well as the incentive schemes put force to motivate and enhance such development and improvement. Although there is rich literature on performance management, there is limited in the Thai context, particularly at the provincial level. The empirical study relies on a qualitative approach through intensively exploring five provincial case studies. In-depth, semi-structure interviews have been conducted within the provinces, as well as with executives from central agencies, training and development institutes, and key resource persons who are directly involved in the PMS implementation. The data analysis reveals that a strong commitment of the government at policy level brought in support and coordination among central agencies and has altered attention and resources towards the system implementation. Additionally, the PMS implementation together with the promotion of the Provincial CEO scheme has created new challenges for the Provincial Governors and the provincial administration in which there is shown to be a shift from an administrative approach to a more managerial and participative one. The performance agreement (PA) has played a crucial role in improving and evaluating performance, driving public sector development, and linking performance with the monetary incentive schemes. However, the study also finds a limitation of the PA execution in relation to its linkages with incentive distribution to individuals. Furthermore, several incentive schemes are available for different groups of people and cause misunderstanding and demotivating affects which, in turn, has impacts on the PMS as a whole. The findings of this research provide new evidence on the PMS implications at the provincial level in the Thai public sector in which political policies are cascaded down into real practices and execution. Therefore, the result could be considered as extending the knowledge boundary in the context of public management. Crucially, the research highlights significant implications and specified factors enabling and inhibiting success in the PMS implementation.

My thesis is focused on the personnel management in public administration at local self-government units, which currently gains importance due to the ongoing reform. Human resources form the basis for quality and efficient work of offices. The aim of thesis is to analyze and evaluate personnel management in selected offices of Prague including recommendations for its improvement. The theoretical part, mainly focused on role of official in public administration and activities of personnel management, in addition to scientific literature is based mainly on Act No. 312/2002 Coll., on Officials of local self-government units. The practical part is based on the results of empirical research on which the current evaluation is made and provided recommendations.

The thesis is focused on personal activities in local government units. First, the thesis outlines the theoretical foundations of public administration in the context of its reforms. Then there is described the theoretical basis of personal activities. The aim is through analytical methods to evaluate the recruitment, adaptation and education of employees in local government units. The theoretical part is followed by empirical research that is concerned with the level and the quality of the personnel activities in practice. From empirical research are drawn recommendations to improve the current state of human resource management in local government units.

The concept of geopark was first proposed by the United Nations Educational, Scientific and Cultural Organization (UNESCO) in 1999. After that, geotourism emerged as a novel strategy for sustainable development in rural areas. Tourism carrying capacity is a concept related to the optimum use of natural areas without creating environmental degradation. This concept has been widely employed in nature tourism in national parks. To apply the carrying capacity concept in global geoparks, the purpose of this study is to remodel existing tourism carrying capacity frameworks to foster sustainable use of global geoparks. A review of the development of carrying capacity concept and six tourism carrying capacity frameworks, namely, Recreation Opportunity Spectrum (ROS), Limits of Acceptable Change (LAC), Visitor Impact Management (VIM), Visitor Experience and Resource Protection (VERP), Visitor Activity Management Process (VAMP), and Tourism Optimization Management Model (TOMM) in Chapter 2 demonstrates that tourism carrying capacity concept is able to raise the awareness on sustainable tourism in national parks but these traditional tourism carrying capacity frameworks commonly failed to address the interests of all stakeholders. Thus, this thesis adopts the definition of tourism carrying capacity for geoparks as the situation or condition of a geopark where there is reconciliation (i.e., having balance and harmony) of environmental conservation, social maintenance, and economic development. Based on the three aspects (i.e., environmental conservation, social maintenance, and economic development) of this concept, a tailor-made framework for global geoparks was built in Chapter 3, using confirmatory factor analysis and the revised importance-performance analysis to evaluate tourism carrying capacity in Global Geoparks. Then the modified tourism carrying capacity framework was applied in two UNESCO Global Geoparks, namely, Hong Kong Global Geopark and Danxiashan Global Geopark, to address the inherent tensions between resources conservation and sustainable development in both Geoparks in Chapters 4 and 5. It was found that 1) there was compatibility only among the three dimensions, namely, environmental conservation, social maintenance, and economic development in two Geoparks; 2) the structure of the framework and the compatibility of the three dimensions can only be confirmed in the local community model (Figure 3.3) by the importance data of factors, i.e., resource, human environment, and facility. No validity can be established in the construct of the GGN model on the local community's satisfaction of the overall environments in two Parks and neither is there an agreement between the visitors in both Parks with the GGN criteria; and 3) from the satisfaction data on the three factors of the visitor model (Figure 3.4), i.e., environmental carrying capacity, political-economic carrying capacity, and socio-demographic carrying capacity, it shows that HKGP appears to be more sustainably managed than DXSGP. Collectively, this study has provided a new framework for evaluating tourism carrying capacity in a geopark. I hope to advance the methodological innovation of sustainable geotourism management and supplement the lacuna of criteria and standards for Global Geoparks in future studies.

Zugl.: Bayreuth, Univ., Diss., 2009

Magister Economicae - MEcon / Knowledge is recognised as a crucial resource in the knowledge-based economy; and it is believed to drive sustainable success in organizations. Knowledge management (KM) helps organizations identify, create, organize, distribute and transfer vital knowledge among employees within and across organizations. The underlying premise is that good KM leads to efficiency and effectiveness, which in turn, influences the total performance in an organization. Therefore, this study investigates the role of KM practices as they relate to projects in a South African government organisation. The problem was dwelt with by establishing research questions and objectives. In order to answer the research questions, a literature search was conducted in the area of KM to establish the KM enablers, barriers, and processes known to facilitate or hinder successful KM in organizations. This led to the identification of five enablers, including organizational culture, structure, technology, strategy and leadership, as well as the resources believed to be fundamental in the success of KM practices. Barriers to KM were identified as individual, organizational and technological. The study established four KM processes: acquisition, conversion, application and protection that were found to concur with good KM practices. A conceptual model was developed around these areas. The model assisted in developing qualitative and quantitative questions. In order to investigate the proposed research questions, the study identified a single directorate within the department of public works that is directly involved with the delivery of health infrastructure. The methodology used, which was mainly qualitative research, was conducted by using multiple-data evidences, namely: semi-structured interviews, document review; these were sourced from primary and secondary sources, as well as similar organizational best practices in KM. A total of nine interviews were conducted with individuals in managerial positions. A total of 7 of the 30 e-mailed questionnaires were completed and the data were used to supplement the qualitative data. This study used the Content-Analysis Technique approach to analyse the text data obtained from the interviews. It was established that successful KM implementation requires the promotion of an enabling environment. The results from the findings revealed that organizational culture, structure, leadership and strategy, ICT, as well as KM resources form, a foundation for the KM environment. KM processes, such as knowledge-retention, creation, capture, transfer and iv sharing, were found to be fundamental for KM practices to occur. Barriers to effective KM occurred largely due to the lack of awareness and time. To capitalize on knowledge, an organization must be prepared to balance its KM enablers and processes. The existing challenges impeding KM success should be identified and dealt with, in order to realize the KM benefits. The study, therefore, proposes a KM conceptual model to be integrated with the decision-making framework, as an implementation strategy for KM in the public sector. This would ensure an embedded knowledge-intensive environment in the Department, and hence the improvement of infrastructural delivery. This study is limited, since only a single case was used, which plainly suggests that there is a possibility that the results cannot be generalized beyond the researched organisation – without conducting any further study. It is recommended that for future research, this study be replicated through several other directorates, or even departments at various government levels (e.g. national, provincial). Also, quantitative analysis, together with qualitative analysis, should be used to create a triangulation between the two approaches.

Intact sagebrush communities in the Great Basin are rapidly disappearing due to invasion of non-native plants, large wildfires, and encroachment of pinyon pine and juniper woodlands. Land management options include the use of prescribed fire, grazing, herbicides and mechanical treatments to reduce the potential for wildfire and restore plant communities. Land managers in the region face a complex and interrelated set of ecological, economic, and social challenges to the implementation of these management practices. Effective restoration strategies require consideration of citizens in the region and their acceptance of management practices, as well as their trust in the agencies that implement them. This longitudinal panel study (2006-2010) examines the social acceptability of management options for rangeland restoration and public trust in agencies to carry out these options in three urban and three rural regions of the Great Basin. Most similar studies in this region have been largely place-based and cross-sectional, focusing on communities at one point in time. Results from this study can be used to evaluate the success of management programs, predict support for different treatments, determine the impact of agency outreach efforts, and identify important factors for building trust between communities and agencies across the region. The study uses data from a mail-back questionnaire sent to residents in 2006 and again in 2010. Overall, 698 respondents comprise the panel of interest. Results suggest landscape scale events such as wildfire, as well as agency management and outreach programs, had little influence on respondents' perceptions of agencies or management options over the study period. Several key findings have persisted throughout the study: (1) acceptance is high for the use of prescribed fire, grazing, felling, and mowing, but low for chaining and herbicide use, though there are (2) low levels of public trust and confidence in agencies to implement these management options, and (3) there are salient differences between the region's rural and urban residents with important implications for agency communication strategies. Most changes in response over the study period were subtle, though the direction and strength of these changes highlight noteworthy trends: (1) Great Basin residents are becoming more aware of key threats facing rangelands, (2) they seem more interested in having a role in making management decisions, and (3) they are slightly more positive about their interactions with agency personnel. Finally, findings suggest many residents have had little experience with agency outreach programs. Trust and confidence in management agencies are key factors in garnering support for restoration activities. While knowledge of management activities and confidence in managers' ability to competently implement them certainly play a role, findings strongly suggest sincerity factors (e.g., good communication or the perception that agencies share citizens' goals, thoughts, or values) have the greatest influence on acceptance of management practices in the Great Basin. Results suggest it would be beneficial for agencies to take a more active role in building trust with residents across the region. Differing levels of knowledge and interest, as well as different concerns, found among rural and urban residents highlight the need to tailor outreach strategies for use in specific communities. / Graduation date: 2012

Over the last two decades, public sector organisations in the UK have invested heavily on electronic government (E-Government) projects to transform the services offered to citizens. E-government is seen as an enabler that helps public services to become more efficient, transparent, cost effective and accountable. In this respect the implementation of e-government projects have been influenced by private sector thinking borrowed from New Public Management (NPM) principles. However, the evaluation of e-government under the influence of NPM has been primarily focused on economic and technical outputs whereas its value to citizens has been largely ignored. Furthermore, research shows that many e-government projects have failed to deliver the desired outcomes when influenced by NPM principles. Recent studies have emerged that highlights the significance of public value to understand the broader outcomes of e-government services. The aim of this study is to explore the concept of public value and identify the antecedents that affect value and the consequences of value on e-government. To do so, this study develops a conceptual model grounded on Public Value Theory, DeLone and McLean IS Success Model and Means End Chain Theory combining the disciplines of Public Administration, Information Systems and Marketing. The conceptual model was validated through Structural Equation Modelling (SEM) based on online surveys of 705 users of egovernment services in the UK. The findings have highlighted significant theoretical and practical implications for researchers and policy makers. This research highlights that the key dimensions (services, outcome and trust) of public value theory cannot be validated on their own as they are far too abstract in current literature. Therefore, this study verifies that public value can only be validated by drawing from the multiple fields of Public Administration, Information System and Marketing. From a practical perspective, the study offers policy makers a frame of reference to understand the influence of value on the adoption and re-use of e-government services.