The subject matter of the thesis is the study of managerial incentive schemes for public enterprises. The problem of incentives and control is characterized in Chapter I stressing asymmetric information and preferences between principal (Minister) and agent (Manager). Chapter II reconsiders the findings of some previous works on the use of simple mechanisms under certainty and it shows that incentive problems may be solved with a pure-rent type contract. One of the parameters of the contract (profit-sharing ratio) is central to the enforcement of 'managerial' efficiency while the relative weights given to profit and (an approximation to) consumer surplus will influence optimal pricing decisions. This feature is maintained in a risky environment (Chapter III) although reinterpreted in a second-best fashion due to the trade-off between incentives and risk-sharing. The weights given to each side of the contract depend on the impact of price changes upon the degree of profit-uncertainty and the managerially self-selected level of effort. In addition it is shown that, when providing incentives, the Minister will depart from the pricing rule derived under full information. Chapter IV shows that these results are valid when capacity choice and non-price rationing issues become relevant. Chapter V attempts to integrate the issues of performance indicators and efficiency audits into the previous framework. It is shown that there must exist an upper limit to the admissible number of performance indicators and that efficiency audits can be designed as conditional investigation procedures and used according to an expected cost-benefit characterization. Some central underlying factors affecting the form of the optimal investigation strategy are identified. Finally, Chapter VI attempts to consider the previous results and their implications within a brief discussion of U.K. policy for public enterprises in the last decades.

Submitted by Geandra Rodrigues (geandrar@gmail.com) on 2017-12-20T14:05:21Z No. of bitstreams: 1 gildafirminoalvarespereira.pdf: 1552844 bytes, checksum: 840d538a994e06a556c87ab6bb82c108 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2017-12-21T11:10:31Z (GMT) No. of bitstreams: 1 gildafirminoalvarespereira.pdf: 1552844 bytes, checksum: 840d538a994e06a556c87ab6bb82c108 (MD5) / Made available in DSpace on 2017-12-21T11:10:31Z (GMT). No. of bitstreams: 1 gildafirminoalvarespereira.pdf: 1552844 bytes, checksum: 840d538a994e06a556c87ab6bb82c108 (MD5) Previous issue date: 2017-07-25 / Este estudo objetivou verificar como é feita a gestão de Contratos de Prestação de Serviços Continuados pela UFJF, visando identificar as limitações enfrentadas por seus gestores, para então, propor um plano de ação com vistas a eliminar ou diminuir os percalços encontrados na elaboração e execução dos mesmos, a partir dos gestores/fiscais. Para comprovação do problema pesquisado utilizou-se a entrevista semiestruturada com dez gestores, um fiscal e um servidor, que, embora não tenham sidos nomeados, exercem a atividade de fiscais de contratos na UFJF. Percebeu-se que há certo desencontro de informações sobre a forma de gerir os contratos, com ações individualizadas, não havendo um padrão específico, nem mesmo um sistema informatizado para que todos possam seguir um modelo determinado, demonstrando que não possui um suporte adequado. Assim, diversos são os entraves que podem levar a falhas na gestão/fiscalização, entre eles tem-se a falta de um treinamento específico, a inexistência de um programa que possa servir de base para execução e controle dos dados pertinentes, e um instrumento capaz de institucionalizar as ações relacionadas à gestão/fiscalização de contratos, para que futuros gestores possam se orientar nas atividades direcionadas. O plano de ação proposto visa sanar as pendências relacionadas à forma de gerir os Contratos de Prestação de Serviços Continuados para os gestores/fiscais e está estruturado em três ações, complementares entre si. Com essa pesquisa, foi possível constatar que, ainda existem lacunas nos Contratos de Prestação de Serviços Continuados que podem comprometer a execução dos trabalhos realizados pela Coordenação de Execução e Suporte Financeiro, bem como toda a gestão institucional, incorrendo em custos adicionais com eventuais judicializações. Assim, as ações propostas são alternativas para que a documentação chegue ao setor de pagamento de forma coerente, o que traria mais transparência e responsabilidade com os recursos utilizados, demonstrando o comprometimento da UFJF com estes; além de agilidade no fluxo do pagamento, e, por conseguinte, menor custo aos cofres públicos, tendo em vista redução de retrabalhos. Sem a pretensão de apontar uma solução definitiva para os problemas detectados, mas sim, colaborar para futuros debates e revisões das ações propostas, visando atingir, cada vez mais, a excelência na prestação dos serviços a que se destina a instituição, e, da mesma forma, cumprir com o papel social a que se propõe, espera-se que este estudo possa servir de estímulo a futuras averiguações na intenção de aprimorar as ações no serviço público. / The objective of this study was to verify the management of Contracts for Provision of Continued Services by UFJF, to identify the limitations faced by its managers, and then propose a plan of action with a view to eliminate or reduce the mishaps found in the elaboration and execution of the from managers/supervisors. To prove the problem, a semi-structured interview was conducted with ten managers, a supervisor and a server, who, although they were not appointed, carry out the activity of contract inspectors in the UFJF. It was noticed that there is a certain mismatch of information on how to manage the contracts, with individualized actions, not having a specific pattern, not even a computerized system so that all can follow a determined model, demonstrating that it does not have adequate support. Thus, there are many obstacles that can lead to failures in management/supervision, such as the lack of specific training, the lack of a program that can serve as basis for the execution and control pertinent data, and a of institutionalizing the actions related to the management/supervision of contracts, so that future managers can orient themselves in the directed activities. The proposed action plan seeks to remedy the pending issues related to the management of Continuing Service Provision Contracts for managers/inspectors and is structured in three complementary actions. With this research, it was possible to verify that, there are still gaps in the Continuous Service Contracts that may compromise execution of the work carried out by the Coordination of Execution and Financial Support, well as all the institutional management, incurring additional costs with eventual judicializations. Thus, the proposed actions are alternatives so that the documentation reaches the payment sector in coherent way, which would bring more transparency and accountability with the resources used, demonstrating the UFJF commitment to them; besides agility in the payment flow, and, therefore, lower cost to the public coffers, in view of reduction of reworking. Without intending to point out a definitive solution to the problems detected, but rather to collaborate for future discussions and revisions of the proposed actions, aiming to achieve, more and more, excellence in the provision of the services for which the institution is intended, and, fulfill the social role it proposes, it is hoped that this study may serve as a stimulus for future inquiries to improve actions in the public service.

Eva Bendová: Introducing managerial supervision at the Department of Anesthesiology ABSTRACT In the form of a case study, this diploma thesis describes the process of introducing managerial supervision at the Department of Anesthesiology of Masaryk Hospital in the town of Ústí nad Labem. The theoretical part of the thesis describes theoretical prerequisites of change. It deals with managerial supervision, its basic aspects and principles. Furthermore, it focuses on issues closely related to successful introduction of managerial supervision - management, staff evaluation and development, organizational context and the process of change management. The practical part of the thesis draws a comparison between the situation as it was before introducing the managerial supervision process in the anesthetics ward and the situation a year after I took up my post there. It describes the process of introducing managerial supervision as a tool of change management, the individual stages of change and its evaluation. The thesis is concluded with a reflexion on personal change occurred within a managerial position as a result of analyzing the individual managerial supervision records. Keywords: Managerial supervision, organizational diagnosing, management in nursing, change management, case study