<p>The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. Related questions are:&nbsp / What are the views of public service managers/ directors on the benefits that can be reaped from KM practices?&nbsp / What evidence is there that the public service has a culture of sharing information and knowledge? And how are staff members encouraged to internalize and use new knowledge? How are creativity and new ideas encouraged?&nbsp / Are there appropriate technological resources to facilitate effective KM, for example central knowledge repositories and social networking?The study explores the problem and questions by means of a questionnaire survey amongst 43 departmental directors of the Government of Botswana. The overall finding is that information management rather than KM is being practiced. The respondents, senior public service managers, certainly recognize the value of and the need for KM. But, they themselves identify certain weaknesses, such as lack of knowledge of KM among their staff, weak communication inside and across the departments, lack of policy and lack of good KM systems.<br /> .</p>

Thesis (M.S.)--Virginia Polytechnic Institute and State University, 1994. / Vita. Abstract. Includes bibliographical references (leaves 104-107). Also available via the Internet.

The purpose of this DBA is to develop a Customisation Blueprint so that consultancies can provide a more tailored, responsive service to clients. This study seeks to find out what matters to clients when purchasing consultancy, how clients substantiate this and how it affects their decision-making. This study also seeks to establish if the factors influencing buyer’s evaluation of the consultant can be favourably influenced by the consultants. By fulfilling client requirements more precisely and effectively, consultants are able to better serve their clients. In this way they are also able to enhance both ongoing relationship and reputation. The history of consultancy is examined to establish the unfurling and growth of the industry and to understand the forces which have shaped its evolution. Relational and Operations literature is examined to establish what previous research is able to contribute to this quest for understanding what consultants need to do to better serve their clients. Financial Services and Utilities are the two largest private-sector buyers of consultancy. Managers involved in the purchase of consulting services from a selection of these companies were interviewed to capture how consultants are engaged and what selection criteria are the most important. A combination of guidance from the literature and an understanding of what matters to clients is used to develop a systematic approach for consultants to more clearly identify and articulate client needs and thereby serve them better. The outcome is the development of a Customisation Blueprint, a framework to personalise responsiveness and thus enhance customer satisfaction.

Human resources management is a key aspect in Public Administration. In fact, it is argued that people are indeed the most valuable resource to any organisation. However, it is imperative to note that having people within an organisation does not automatically translate into results. Success within an organisation stems from implementing best practice human resources management. Performance management is one of the aspects involved in streamlining human resources management in an organisation. The foundation of this research is therefore based on the realization that performance management is a key factor to achieving results in Uganda’s public sector. Similar to several other countries, Uganda’s public sector has gone through various transitions and reforms. The performance management system that stands in the current public sector is a result of the reforms in the public sector. In order to understand the environment in which public servants operate, this research starts by giving a background to the history of the public sector and the evolution of the public service through the public service reform programme. Attention is then drawn to the theoretical framework by way of identifying the standards required in any given performance management system. Based on these identified standards and the research objectives, an evaluation of the implementation of performance management in Uganda’s public sector is discussed with specific reference to the Ministry of public service. The final chapter of the research gives critical recommendations to improve public sector performance management in the Ministry of public service and the Ugandan Public service as a whole. The research findings indicate that performance management policies in Uganda’s public sector are founded on the right and basic principles of performance management. However, critical measures should be put in place to address the actual implementation of performance management in the public sector in order to improve results. / Public Administration / M.A. (Public Administration)

Human resources management is a key aspect in Public Administration. In fact, it is argued that people are indeed the most valuable resource to any organisation. However, it is imperative to note that having people within an organisation does not automatically translate into results. Success within an organisation stems from implementing best practice human resources management. Performance management is one of the aspects involved in streamlining human resources management in an organisation. The foundation of this research is therefore based on the realization that performance management is a key factor to achieving results in Uganda’s public sector. Similar to several other countries, Uganda’s public sector has gone through various transitions and reforms. The performance management system that stands in the current public sector is a result of the reforms in the public sector. In order to understand the environment in which public servants operate, this research starts by giving a background to the history of the public sector and the evolution of the public service through the public service reform programme. Attention is then drawn to the theoretical framework by way of identifying the standards required in any given performance management system. Based on these identified standards and the research objectives, an evaluation of the implementation of performance management in Uganda’s public sector is discussed with specific reference to the Ministry of public service. The final chapter of the research gives critical recommendations to improve public sector performance management in the Ministry of public service and the Ugandan Public service as a whole. The research findings indicate that performance management policies in Uganda’s public sector are founded on the right and basic principles of performance management. However, critical measures should be put in place to address the actual implementation of performance management in the public sector in order to improve results. / Public Administration and Management / M.A. (Public Administration)

Service-orientation and the underlying concept of service-oriented architectures are a means to successfully address the need for flexibility and interoperability of software applications, which in turn leads to improved IT support of business processes. With a growing level of diffusion, sophistication and maturity, the number of services and interdependencies is gradually rising. This increasingly requires companies to implement a systematic management of services along their entire lifecycle. Service lifecycle management (SLM), i.e., the management of services from the initiating idea to their disposal, is becoming a crucial success factor. Not surprisingly, the academic and practice communities increasingly postulate comprehensive IT support for SLM to counteract the inherent complexity. The topic is still in its infancy, with no comprehensive models available that help evaluating and designing IT support in SLM. This thesis presents a reference architecture for SLM and applies it to the evaluation and designing of SLM IT support in companies. The artifact, which largely resulted from consortium research efforts, draws from an extensive analysis of existing SLM applications, case studies, focus group discussions, bilateral interviews and existing literature. Formal procedure models and a configuration terminology allow adapting and applying the reference architecture to a company’s individual setting. Corresponding usage examples prove its applicability and demonstrate the arising benefits within various SLM IT support design and evaluation tasks. A statistical analysis of the knowledge embodied within the reference data leads to novel, highly significant findings. For example, contemporary standard applications do not yet emphasize the lifecycle concept but rather tend to focus on small parts of the lifecycle, especially on service operation. This forces user companies either into a best-of-breed or a custom-development strategy if they are to implement integrated IT support for their SLM activities. SLM software vendors and internal software development units need to undergo a paradigm shift in order to better reflect the numerous interdependencies and increasing intertwining within services’ lifecycles. The SLM architecture is a first step towards achieving this goal.:Content Overview List of Figures....................................................................................... xi List of Tables ...................................................................................... xiv List of Abbreviations.......................................................................xviii 1 Introduction .................................................................................... 1 2 Foundations ................................................................................... 13 3 Architecture Structure and Strategy Layer .............................. 57 4 Process Layer ................................................................................ 75 5 Information Systems Layer ....................................................... 103 6 Architecture Application and Extension ................................. 137 7 Results, Evaluation and Outlook .............................................. 195 Appendix ..........................................................................................203 References .......................................................................................... 463 Curriculum Vitae.............................................................................. 498 Bibliographic Data............................................................................ 499

Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal. / OSI définit une suite de protocoles pour les réseaux ouverts hétérogènes. De tels réseaux peuvent être très difficile à gérer à cause de la diversité des manufacturiers de composantes, chacun définissant sa propre méthode de gestion. C'est pourquoi OSI définit également CMIS, un service générique de gestion de réseaux qui permet de normaliser les interfaces de gestion, c'est-à-dire de les rendre indépendantes de leur manufacturier. Afin d'etre générique, CMTS est très complexe. Il utilise plusieurs autres services d'OSI et peut tenir compte de plusieurs détails des activités de gestion. Une application de gestion utilisant CMIS est donc passablement difficile à réaliser. On trouve sur le marche des plate-forme de développement qui libèrent le programmeur d'une application de gestion des détails de bas niveau, comme le transfert de données entre applications et l'utilisation d'un format de transfert commun. Mais ces interfaces programmatiques sont également très complexes et difficiles à utiliser. C'est pourquoi, dans le cadre de sa maîtrise, l'auteur a développé un cadre d'application qui, se servant d'une interface programmatique de bas niveau, offre au programmeur une interface orientée objet de haut niveau plus facile à utiliser. De plus, le cadre d'application effectue plusieurs tâches génériques de CMIS qui ne sont pas couvertes par l'interface programmatique commerciales. Layla, le cadre d'application, est présenté sous la forme d'un ensemble de patrons de conceptions, de "recettes" à suivre pour réaliser une application. Certains de ces patrons ont déjà été publiés dans la littérature, d'autres sont des adaptations des concepts de CMIS. Enfin, deux de ces patrons sont originaux et ont été formalisés lors de la conception de Layla. Les patrons sont suivis d'une description plus détaillée du cadre d'application et de trois exemples d'applications réalisées avec Layla.

In this diploma thesis accounting and management with property in Dačice town is described. The purpose of this is to recognize dissimilarities in accounting between the year 2010 and the following one. In 2010 an accounting reform implementation started in the area of public finances. Analyzed accounting entity had to respect this reform and implement necessary changes in its management. Changes contained especially chart of accounts, the ways of accounting and recognition in closing of accounts. The other of this work was to describe property management in Dačice town. It was ascertained, that Dačice town manages appropriately with its property; in the monitored period positive values in fixed assets were recorded. Dačice town had to implement multiple changes in accounts management after 2010, which did not influenced its property management.

The work is sectionalized. The theoretical part addresses the social services issues generally, regarding the major changes of legislative effective from the beginning of the year. The research part describes the region in which the social services are provided by the organization, including the demographic prognosis. It observes and depicts the system of the services provided in years 2002 to 2007. In particular, it notices the possibility that the users have to choose suitable services, altering all types of services used in accordance to the individual needs and current state. The discussion and conclusion both confirm the hypothesis assigned and prove the possibility to make use of the problems processed in practice, especially within the region. But as the locations in the South Bohemian region are very similar, it is possible to use some of the outcomes as partial foundations for planning the social services within the whole region.

This master’s thesis deals with personal management and personal procedures within the organization. In the concrete, it is applied to the public service – Municipality Office of the city district Brno-Zabovresky. The thesis contains also the analysis of the personal procedures of the organization mentioned and possible proposals and methods for their improvement.