Diploma thesis reviews a topic of Customer Relationship Management information system implementation from a managerial point of view. Theoretical part describes strategies for a Customer Relationship Management in a field of a small and middle enterprise business. It contains a description of technological options and a market situation in information systems business. Author describes a topic of information systems and their value added and is focused on a process of implementing the Customer Relationship Management information system. In a practical part there is a specific implementation project being analyzed. The analysis is based on the feedback of customers of a company and users of a new system. This part describes a specific implementation project, highlights possible failures and finds possible options to avoid them.

Risk based approaches are gaining currency as industry looks for rational, efficient and flexible approaches to managing their structures and equipment. When applied to inspection and maintenance of industrial assets, risk based approaches differ from other approaches mainly in their assessment of failure in its wider context and ramifications. These advanced techniques provide more insight into the causes and avoidance of structural failure and competing risks, as well as the resources needed to manage them. Measuring risk is a challenge that is being met with state of the art technology, skills, knowledge and experience. The thesis presents risk based approaches to solving two specific types of problem in the management of offshore structures and equipments. The first type is finding the optimum timing of an asset life management action such that financial benefit is maximised, considering the cost of the action and the risk (quantified in monetary terms) of not undertaking that action. The approach presented here is applied to managing remedial action in offshore wind farms and specifically to corroded wind turbine tower structures. The second type of problem is how to optimise resources using risk based criteria for managing competing demands. The approach presented here is applied to stocking spares in the shipping sector, where the cost of holding spares is balanced against the risk of failing to meet demands for spares. Risk is the leitmotiv running through this thesis. The approaches discussed here will find application in a variety of situations where competing risks are being managed within constraints.

In this study, a risk management methodology for the business development phase of a Turkish defense industry firm&rsquo / s projects is proposed. The proposed method is based on the contemporary risk management practices and offers the integration of risk management process on top of existing project management processes in the business development phase, besides being cost effective and applicable. The method suggests a format for a risk management plan with two new sections, results, and compliancy. Furthermore, the method suggests the development of risk response plans prior to the implementation of quantitative risk analysis contrary to the applications in the literature, in order to reduce the size and the complexity of data to be analyzed. The method proposed also benefits from software tools that are easy to use and compatible with the existing project management practices executed in the firm. The method also aims to lead the construction of necessary risk databases that are specific to projects of the firm. The method also discusses the risk management framework under the scope of organizational aspects and decisions. Furthermore, a sample project of the firm is evaluated both with the current method and with the proposed method in order to put forward the advantages of the proposed system over the existing risk management practices of the firm.

The 1999 earthquakes revealed serious gaps in the Turkish disaster management system. The lack of coordination and cooperation between governmental and non-governmental organizations, limits in the legal framework and the lack of policies and plans about disaster preparedness and mitigation are basic. It is highly relevant therefore to expose these deficiencies and find which changes are necessary for capacity building in civil initiatives and which policies can be put into practice to form a strong and a sustainable organizational structure between governmental organizations and civil initiatives. This required reconsidering the events of 1999 Marmara earthquakes and civil initiatives&rsquo / activities. The analyses have been made among civil initiatives to expose their objectives, their response to earthquakes and future plans. Futher, this required discussion of the current state of disaster management system and legal structure. Findings are that a number of creative activities of civil initiatives can be observed after the Marmara earthquakes. However, the existing level of collaboration with governmental organizations is inadequate, considering the magnitude of disasters taking place in Turkey and the degree of the people&rsquo / s vulnerability. Efforts such as new draft of law of Turgey Emergency Management General Directorate (TEMGD) seem to provide means to meet the requirements. This draft law could provide the tools to accommodate civil initiatives The law could be revised so as to maintain a legal basis for civil initiatives&rsquo / activities as part of disaster management system indicating that governmental organizations should work together in coordination with civil initiatives. Secondly, to encourage voluntary activities, a number of provisions should be available such as life insurance against accidents for the accredited volunteers. Thirdly, TEGMD should also act to find partners for supporting civil initiatives in their financial, personnel training and management needs. With increasing conviction in the need for participatory approaches and people-oriented developments, civil initiatives are committed to face challenges in mitigating and preparing for the variety of disasters facing Turkey.

This study presents a quantifying risk management process and its application on a software organization in terms of risk items mitigated, exposures covered, costs, and expected exposures covered. Risk management is defined as setting forth a discipline and environment of proactive decisions and actions to assess continuously what can go wrong (risks), to determine what risks are important to deal with, and to implement strategies to deal with those risks. Risk management can be applied in all of the business areas. In the literature, there are sources for risk management. Some of them are qualitative, and some of them are quantitative. However, there is no much source about the application study of a quantifying risk management process on a software organization. In order to obtain insight about this issue, this study presents a quantifying risk management system to the literature and also compares the quantifying risk management policies on the data set of a software organization by finding out and analyzing their performance with respect to designated decision parameters and preference profiles for risk items mitigated, exposures covered, costs, and expected exposures covered. At the end of this study, suitable quantifying risk management policies for each profile are recommended by considering the analysis of the data set as base.

nÃo hà / Em toda organizaÃÃo, incluindo as pÃblicas, a possibilidade da ocorrÃncia de eventos que comprometam o sucesso dos objetivos institucionais planejados à uma premissa para que os riscos sejam considerados, mensurados e acompanhados e assim, os seus impactos sejam mitigados. Na perspectiva do uso da trÃade GovernanÃa, GestÃo de Riscos e Controle interno no serviÃo pÃblico, por forÃa da normatizaÃÃo da INC 01/2016 do MP e CGU e do decreto n 9.203, de 22 de novembro de 2017, este estudo objetiva apresentar e validar uma metodologia para suporte ao planejamento estratÃgico em IFES, com base no risco, consenso, BSC e princÃpios de governanÃa. A fundamentaÃÃo teÃrica apresenta aspectos conceituais sobre governanÃa, controles, gestÃo de riscos e planejamento estratÃgico, alÃm do ambiente de mudanÃas trazido na proposta da nova administraÃÃo pÃblica, sob a finalidade da eficiÃncia e do interesse pÃblico. O aprofundamento da base teÃrica para o contexto empÃrico da pesquisa à ratificado pela apresentaÃÃo dos estudos aplicados à integraÃÃo das ferramentas de gestÃo de riscos e planejamento estratÃgico. A pesquisa à aplicada e se desenvolveu de forma exploratÃria e descritiva, qualitativa e quantitativa, por meio de procedimentos tÃcnicos do tipo pesquisa documental e estudo de caso. O instrumento foi o questionÃrio, elaborado em Escala de Likert, com cinco itens, embasado no MÃtodo Delphi, em duas rodadas, aplicado para dezenove painelistas, onde se buscou estimar a magnitude dos eventos de riscos por meio das suas respostas. Em cada questÃo, os painelistas assinalaram qual a probabilidade e o impacto de cada evento em relaÃÃo aos objetivos institucionais identificados. Os dados quantitativos foram tratados por mÃtodos estatÃsticos descritivos clÃssicos e os dados qualitativos das respostas dos painelistas foram analisados interpretativamente. O consenso das respostas foi calculado pela variaÃÃo do desvio padrÃo e da variÃncia das mÃdias das magnitudes dos riscos, entre as duas rodadas do estudo, onde, resultados positivos evidenciaram o aumento do consenso. As variaÃÃes se mostraram positivas, em 96,43% (27/28) das questÃes, de uma rodada para outra, indicando um aumento do consenso, para essas questÃes. Esses resultados embasaram a obtenÃÃo do ranqueamento, da maior à menor magnitude, cujos riscos foram incorporados em um BSC adaptado à realidade do serviÃo pÃblico, associados aos seus respectivos indicadores.

This thesis deals with the design of the project for the company XXX and application of project management methodology The theoretical part is devoted to project management, methods of project management, focusing on decision-making, planning and follow-up. The application part is devoted to a specific project to build a training center, business risk analysis and project financing.

The aim of the diploma thesis is to analyze the development of the government debt in the Czech Republic, in particular in terms of its structure, the assessment of the sustainability of the current government debt level and the assessment of the setting and operation of debt management in the Czech Republic, in comparison with the recommendations of important international institutions. Used will work primarily analytical, synthetic and comparative methods. The first chapter introduces the theoretical definition of the concepts of public debt, including its causes, impacts and forms of coverage. Subsequently, the thesis deals with the theoretical approaches in the sphere of governement debt management. The next chapters assess the development of the government debt in the Czech Republic, its structure, institutional solution and overall debt management. Finally is evaluated the sustainability of the Czech Republic's current indebtedness and realized the comparison of debt management with IMF and World Bank recommendations.

The master’s thesis considers a project proposal for reduce changeover time by application one of the lean manufacturing methods. The thesis specifies the basic theoretical concepts and methods of project management and lean manufacturing. It contains analysis of the current state of injecting moulding machine and workplace. The main output of the thesis is compiled the project plan.

Enterprises during their operation are impacted many threats and risks that could dramatically affect their business. Business Continuity Management has evolved to provide resistance against the eternal operational risks. BCM aims to ensure business continuity in case of its danger. The goal of this thesis is to apply the selected methods of the BCM into emergency planning, which is regulated by legislatively for businesses in the Czech Republic.