published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

published_or_final_version / Architecture / Master / Master of Landscape Architecture

There were many termination cases of Property Managers by Owners ‘Corporations in Hong Kong. The so-called IO has the absolute power to appoint a building manager to manage their housing estate, factory or commercial building, etc. Previous studies are focused the conflicts, service quality and the DMC clauses to discuss the main reasons of termination. Conflicts has been arisen by many reasons, most likely are produced by property managers and developer by their management and staff performance, yet, the writer would like to find out any other reasons from the view of customer. Customers have various opinions for the service, how can the property managers find a way to maintain the management agreement and to get the satisfaction of owners? The goal of the study is to find out the main reason of the termination of the contract of a property management company, and what the committee members of owners ‘corporation expect the property managers to perform their job. The writer would consolidate the previous finding from the scholars and students who studied in customer relationship and service quality, and the topics of conflicts between the property managers and owners corporation. The writer would suggest some ideas to help the Property Managers to have a better working strategy when facing Owners’ Corporation. / published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / abstract / Education / Master / Master of Education

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Public Administration / Master / Master of Social Sciences

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Geography and Geology / Master / Master of Philosophy

by Mok Mo-Yin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 51). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.iv / ACKNOWLEDGEMENTS --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background --- p.2 / Literature Review --- p.10 / Chapter II. --- METHODOLOGY --- p.13 / Time of Measurement / Area Of Measurement --- p.13 / Measurement Tool and Sample --- p.15 / Design of Questionnaire --- p.15 / Chapter III. --- FINDINGS AND DISCUSSIONS --- p.17 / Response Rate --- p.17 / Characteristics Of The Survey Respondents --- p.17 / General Analysis Of The Results --- p.19 / Detailed Discussion Of Survey Results --- p.25 / Chapter IV. --- RECOMMENDATIONS --- p.30 / Chapter V. --- CONCLUSION --- p.33 / APPENDIX --- p.35 / REFERENCES --- p.50 / BIBLOGRAPHY --- p.51