by Ho Chi Kin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 63-64. / abstract --- p.ii / table of contents --- p.iii / list of figures --- p.v / list of charts --- p.vi / ACKNOWLEDGMENT --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Development stages of developing countries --- p.1 / Development of Hong Kong manufacturing industries (47-81) --- p.2 / Factor of success --- p.6 / Purpose of study --- p.8 / Chapter II. --- OBJECTIVES AND METHODOLOGY --- p.12 / Objectives of study --- p.12 / Method of study --- p.13 / Scope of study --- p.14 / Chapter III. --- data collection --- p.16 / Source of data --- p.16 / Problem of data collection --- p.18 / Reliability of data --- p.19 / Definition of terms --- p.20 / Chapter IV. --- PERFORMANCE OF MAJOR ECONOMIC SECTORS --- p.21 / Contribution to GDP --- p.21 / Contribution to employment --- p.23 / "Value added, gross output and compensation of employees" --- p.26 / Chapter V. --- total export --- p.29 / Domestic export and re-export --- p.29 / Domestic export market structure --- p.31 / Chapter VI. --- PERFORMANCE OF MANUFACTURING SECTOR --- p.34 / Number of establishment --- p.34 / Number of person engaged --- p.37 / Domestic export --- p.39 / Value added and gross output --- p.42 / Production costs --- p.46 / Chapter VII. --- CHINA FACTOR --- p.49 / The emerging role of China in HK economy --- p.49 / Outward Processing activities --- p.50 / Chapter VIII. --- Conclusion --- p.52 / Challenges ahead of Hong Kong manufacturers --- p.52 / Restructuring - which way? --- p.56 / APPENDIX --- p.58 / BIBLIOGRAPHY --- p.63

Ching-hung Lai. / Thesis (M.Ph.)--Chinese University of Hong Kong. / Bibliography: leaves 218-224.

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Public Administration / Master / Master of Social Sciences

Mok Chi-sing. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1981. / Bibliography: leaves 134-136.

by Lam Ka-chi, Ricky and Wong Suet-yee, Sheri. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 138-140). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.vii / LIST OF TABLES --- p.x / PREFACE --- p.xi / ACKNOWLEDGMENTS --- p.xii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Global Trend Towards Quality Improvement --- p.2 / Quality Improvement in Hong Kong --- p.5 / Chapter II. --- OBJECTIVES OF THE RESEARCH --- p.11 / General Objective --- p.11 / Ultimate Objective --- p.11 / Minor Objectives --- p.11 / Chapter III. --- METHODOLOGY --- p.13 / Primary Research - Questionnaire --- p.13 / Design of the Questionnaire --- p.13 / Content of the Questionnaire --- p.15 / Respondents of the Questionnaire --- p.16 / Primary Research - Interview --- p.18 / Secondary Research - Library Research --- p.19 / Chapter IV. --- LITERATURE REVIEW --- p.20 / Quality --- p.20 / Quality Productivity --- p.22 / Quality and Cost --- p.22 / Productivity and Cost --- p.24 / "Quality, Productivity and Cost" --- p.25 / Customers Satisfaction --- p.25 / Profitability --- p.25 / Quality: A Long-term Strategic Planning --- p.28 / Summing Up --- p.30 / Chapter V. --- DEFINITION --- p.33 / Some Operational Terms --- p.33 / Quality --- p.33 / Productivity --- p.33 / Company Performance --- p.34 / Quality Performance --- p.35 / Financial Performance --- p.35 / Gurus in Quality Management --- p.35 / Edward Deming --- p.35 / Joseph Juran --- p.39 / Philip Crosby --- p.42 / Armand V. Feigenbaum --- p.46 / Kaoru Ishikawa --- p.47 / Genichi Taguchi --- p.48 / Quality Improvement Techniques --- p.49 / Zero Defects --- p.49 / Quality Control Circle --- p.49 / Statistical Process Control (SPC) --- p.49 / Quality Control 7 Tools --- p.51 / Taguchi Method --- p.51 / Fool-proof (Poke Yoke) --- p.53 / Quality Function Deployment --- p.54 / International Standard Organization --- p.54 / Productivity Improvement Techniques --- p.56 / Work measurement --- p.56 / Layouts --- p.56 / Computer-integrated Manufacturing (CIM) --- p.56 / Material Requirements Planning (MRP) --- p.57 / Manufacturing Resources Planning (MRPII) --- p.57 / Just in Time (JIT) --- p.57 / Competitive Benchmarking --- p.58 / Self-directed Work Teams --- p.58 / Theory of Constraints --- p.58 / Chapter VI. --- HIGHLIGHT OF FINDINGS --- p.60 / Company Demographics --- p.60 / Company Size --- p.60 / Employees Turnover Rate --- p.60 / Company Sales Last Year --- p.61 / Number of Years Established --- p.61 / Overseas Branch or Subsidiary --- p.63 / Other Company Information --- p.65 / Company Performance --- p.69 / Customers Perception:Company Performance --- p.69 / Quality Performance --- p.73 / Financial Performance --- p.75 / Quality Improvement Techniques --- p.76 / Formal Approach to Quality Improvement --- p.76 / Separate Quality Department --- p.76 / Application of Quality Improvement Techniques --- p.81 / Quality Improvement -ISO 9000 --- p.92 / Quality Improvement - Understand & Specify Customer Requirements --- p.99 / Productivity Improvement Techniques --- p.105 / Formal Approach to Productivity Improvement --- p.105 / Productivity Improvement Techniques --- p.105 / Chapter VII. --- ANALYSIS AND DISCUSSION --- p.117 / Factor Analysis --- p.117 / Kaiser-Meyer-olkin Measure --- p.117 / Steps of Factor Analysis --- p.118 / VARIMAX Rotation --- p.118 / Interpretation of Factors --- p.118 / Factor 1 --- p.118 / Factor 2 --- p.121 / Factor 3 --- p.121 / Factor 4 --- p.122 / Factor 5 --- p.122 / Factor 6 --- p.123 / Regression --- p.123 / Total Quality Cost --- p.123 / Items Defective and Rework Cost --- p.126 / Returns and Warranty Cost --- p.126 / Internal Waste and Training Costs --- p.126 / Quality Performance --- p.127 / Financial Performance --- p.127 / Employee Turnover Rate --- p.127 / Employees' Satisfaction --- p.128 / Chapter VIII. --- CONCLUSION --- p.129 / APPENDIX --- p.131 / BIBLIOGRAPHY --- p.138

by Cheong Suk-yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 72-77). / Chapter CHAPTER ONE --- "BACKGROUND, CONCEPTS, AND STATEMENT OF ISSUES" --- p.1 / Chapter 1.1 --- Background of the Study --- p.1 / Chapter 1.2 --- The Three Theory Terms --- p.2 / Chapter CHAPTER TWO --- RELATED LITERATURE: CRITIQUE AND BIBLIOGRAPHY --- p.7 / Chapter 2.1 --- Marketing Concept / Chapter 2.2 --- Marketing and Selling --- p.11 / Chapter 2.3 --- Marketing Orientation vs Market Orientation --- p.13 / Chapter 2.3.1 --- Views on the Appropriateness of the Market Orientation --- p.18 / Chapter 2.3.1.1 --- The positive side --- p.19 / Chapter 2.3.1.2 --- The negative side --- p.20 / Chapter 2.4 --- Sales and Production Orientation --- p.22 / Chapter 2.5 --- Consumer and Industrial Goods Firms --- p.24 / Chapter 2.6 --- References --- p.26 / Chapter CHAPTER THREE --- METHODOLOGY --- p.31 / Chapter 3.1 --- Primary Data --- p.31 / Chapter 3.1.1 --- Field Study --- p.31 / Chapter 3.1.1.1 --- Sampling method --- p.32 / Chapter 3.1.1.2 --- Questionnaire design --- p.33 / Chapter 3.2 --- Secondary Data --- p.36 / Chapter CHAPTER FOUR --- FINDINGS AND ANALYSIS --- p.37 / Chapter 4.1 --- Market Orientation among Hong Kong Manufacturers --- p.37 / Chapter 4.1.1 --- Introduction --- p.37 / Chapter 4.1.2 --- Overview --- p.39 / Chapter 4.2 --- Different-sized Firms and Market Orientation --- p.41 / Chapter 4.2.1 --- Customer Philosophy --- p.41 / Chapter 4.2.2 --- Integrated Marketing Organization --- p.42 / Chapter 4.2.3 --- Adequate Marketing Information --- p.45 / Chapter 4.2.4 --- Strategic Orientation --- p.47 / Chapter 4.2.5 --- Operational Efficiency --- p.50 / Chapter 4.3 --- Industrial Goods Firms vs Consumer Goods Firms --- p.53 / Chapter 4.2.1 --- Customer Philosophy --- p.53 / Chapter 4.2.2 --- Integrated Marketing Organization --- p.55 / Chapter 4.2.3 --- Adequate Marketing Information --- p.58 / Chapter 4.2.4 --- Strategic Orientation --- p.59 / Chapter 4.2.5 --- Operational Efficiency --- p.64 / Chapter CHAPTER FIVE --- CONCLUSIONS AND RECOMMENDATIONS --- p.67 / Chapter 5.1 --- Conclusions --- p.67 / Chapter 5.2 --- Recommendations --- p.69 / Chapter 5.3 --- Limitations and Further Studies --- p.71 / Chapter 5.4 --- Bibliography --- p.72 / APPENDICES --- p.78