by Ngai Lung Mui, Mary, So Cheuk Wai, Philip. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaves [144-145]

Choi Hak. / Thesis (M.Phil.)--Chinese University of Hong Kong. / Bibliography: leaves 185-193.

Title also in Chinese. / Summary in Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong. / Bibliography: leaves 94-95.

published_or_final_version / Comparative Asian Studies / Master / Master of Arts

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

published_or_final_version / Business Administration / Master / Master of Business Administration

Paul Tsai, Law Tat-ming, Stephen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1989. / Bibliography: leaves 99-100.

by Cheung Kwok-wah. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves [1]-[2] (2nd group)). / ABSTRACT --- p.ii / TABLE OF CONTENT / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- DEFINITION OF TOTAL QUALITY MANAGEMENT --- p.2 / Chapter III. --- QUALITY AWARENESS IN HONG KONG --- p.3 / Chapter IV. --- TOTAL QUALITY MANAGEMENT PRACTICE IN HONG KONG --- p.4 / Chapter V. --- ISO9000. / Chapter A. --- What is ISO 9000 ？ --- p.6 / Chapter B. --- Benefit of ISO 9000 --- p.6 / Chapter C. --- ISO 9000 Certification in Hong Kong --- p.7 / Chapter VI. --- PURPOSE OF THE STUDY --- p.8 / Chapter VII. --- LITERATURE REVIEW --- p.9 / Chapter A. --- Approach for implementation of Total Quality Management --- p.9 / Chapter B. --- Factors associated with the success of implementation of TQM --- p.9 / Chapter 1. --- Management commitment and Total Quality Management --- p.10 / Chapter 2. --- Involvement of people and Total Quality Management --- p.10 / Chapter 3. --- Quality Training and Total Quality Management --- p.11 / Chapter 4. --- Measurement of quality cost and Total Quality Management --- p.12 / Chapter 5. --- "Rewards, Recognition and Total Quality Management" --- p.14 / Chapter C. --- Reasons for implementing quality improvement prcgramme --- p.14 / Chapter D. --- Barriers to the implementation of Total Quality Management programme --- p.15 / Chapter VIII. --- METHODOLOGY / Chapter A. --- Target population and sampling --- p.16 / Chapter B. --- Target survey group --- p.16 / Chapter C. --- The questionnaire design --- p.17 / Chapter D. --- Questions grouping --- p.17 / Chapter XI. --- SURVEY RESPONSES / Chapter A. --- Profile of the respondents --- p.19 / Chapter B. --- Reasons for implementation of Total Quality Management programme --- p.22 / Chapter C. --- Total Quality Management approach --- p.23 / Chapter D. --- Quality department and Total Quality Management --- p.24 / Chapter E. --- Quality training and Total Quality Management --- p.25 / Chapter F. --- "Rewards, Recognition and Total Quality Management" --- p.26 / Chapter G. --- Quality costs and benefits measurement and Total Quality Management --- p.27 / Chapter H. --- Achievements observed after implementation of Total Quality Management programmes --- p.30 / Chapter I. --- Difficulties encountered during implementation of TQM programme --- p.31 / Chapter J. --- Outside resources for implementation of Total Quality Management programmes --- p.33 / Chapter K. --- Opinions from manufacturers who have implemented Total Quality Management programmes --- p.34 / Chapter L. --- Progress of ISO 9000 --- p.36 / Chapter M. --- Comparison on Total Quality Management Practices between HK based and China based Manufacturers --- p.37 / Chapter N. --- Summary --- p.43 / Chapter X. --- RECOMMENDATIONS --- p.46 / Chapter XI. --- ACKNOWLEDGEMENT --- p.48 / REFERENCE / Chapter APPENDIX 1. --- Questionnaire / Chapter 2. --- Respondents profile by product nature / Chapter 3. --- Respondents profile by company size / Chapter 4. --- Respondents profile by length of time of TOM programme / Chapter 5. --- Reasons for implementation of TQM programme / Chapter 6. --- Total Quality Management approach / Chapter 7. --- Quality training provided to / Chapter 8. --- ISO 9000 status

by Wong Man Kit. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 77-78. / abstract --- p.ii / ACKNOWLEDGEMENTS --- p.iii / table of contents --- p.iv / list of tables --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Objectives of the Study --- p.1 / Information Technology --- p.1 / Accounting Systems --- p.3 / Definition and Scope --- p.3 / purposes --- p.5 / Manufacturing Industries in Hong Kong --- p.6 / Size and Development --- p.6 / Types of Industry --- p.7 / Outlook --- p.9 / Literature Review --- p.9 / Chapter II. --- RESEARCH METHODOLOGY --- p.14 / Introduction --- p.14 / Mail Questionnai re --- p.14 / Population --- p.14 / Sampling --- p.16 / Questionnai re desi --- p.16 / Profile of Respondents --- p.17 / Field Interview --- p.18 / Chapter III. --- survey findings --- p.20 / Level of Usage of Information Technology products --- p.21 / "Usage of Computer Hardware, General Software, and Storage Media" --- p.21 / Accounting Software and Type of Computer --- p.22 / Data Processing Technique --- p.22 / Impact of Information Technology on Financial Accounting System --- p.23 / Source Data Capture --- p.23 / Controls --- p.23 / Periodic Financial Reports --- p.25 / Trade Payables and Receivable --- p.25 / Inventory Control System --- p.26 / Impact of Information Technology on Management Accounting System --- p.27 / Purpose of Computerized Costing System --- p.27 / Overhead Absorption Base --- p.28 / Standard Costing System --- p.28 / Operating Budget --- p.29 / Capital Expenditure Budgeting --- p.29 / Cash Flow Forecast --- p.30 / Conclusion --- p.30 / Chapter IV. --- INTERVIEW FINDINGS / An Manufacturing Division of a Hong Kong Listed Company --- p.31 / A Subsidiary of a US Listed Company --- p.33 / A Private Limited Company --- p.35 / Conclusion --- p.36 / Chapter V. --- CONCLUSION / Limitation --- p.38 / Summary --- p.38 / Contribution --- p.40 / APPENDIX I --- p.44 / BIBLIOGRAPHY --- p.77

by Wong, Tony Ton. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 78-80). / Chapter CHAPTER I --- INTRODUCTION --- p.1 / Chapter CHAPTER II --- PROJECT BACKGROUND --- p.3 / BRIEF HISTORY OF QUALITY MANAGEMENT IN INDUSTRIALIZED NATIONS --- p.5 / PHILOSOPHIES OF QUALITY MANAGEMENT --- p.6 / BRIEF HISTORY OF MANUFACTURING IN HONG KONG --- p.8 / SOCIO-ECONOMIC SIGNIFICANCE OF THE MANUFACTURING SECTOR --- p.9 / TRENDS AND OPPORTUNITIES --- p.10 / HISTORICAL ACCOUNT OF QUALITY MANAGEMENT IN THE MANUFACTURING SECTOR --- p.13 / Chapter CHAPTER III --- METHODOLOGY --- p.18 / SELECTION OF SURVEY TARGETS --- p.18 / QUESTIONNAIRE DESIGN --- p.20 / COMPANY PROFILES --- p.20 / IMPLEMENTATION STAGES AND COMMON TECHNIQUES --- p.21 / ACQUISITION OF QUALITATIVE DATA --- p.22 / CONDUCTING THE SURVEY --- p.22 / Chapter CHAPTER IV --- SURVEY RESULT ANALYSIS --- p.26 / COMPANY PROFILES --- p.27 / INDUSTRY OF THE SURVEY PARTICIPANTS --- p.27 / LOCATIONS OF MANUFACTURING FACILITIES --- p.30 / PRODUCTION PROCESSES --- p.31 / EMPLOYEE SIZE --- p.32 / EDUCATION LEVELS OF EMPLOYEES --- p.34 / IMPORTANCE OF WORKER SKILL LEVELS --- p.34 / IMPORTANCE OF STANDARD PROCEDURE --- p.35 / CRITICAL EXTERNAL FACTORS --- p.36 / INTRA-COMPANY COMMUNICATION --- p.37 / QUALITY MANAGEMENT SYSTEM IMPLEMENTATION AND TECHNIQUES --- p.39 / DRIVING FORCE FOR QUALITY IMPROVEMENT --- p.39 / MANAGEMENT STYLE --- p.40 / MEDIUM TERM CORPORATE OBJECTIVES --- p.42 / HISTORY OF FORMAL QUALITY MANAGEMENT PROGRAM --- p.43 / QUALITY IMPROVEMENT METHODOLOGIES --- p.44 / APPLICATION OF SQC TECHNIQUES --- p.47 / QUALITY IMPROVEMENT TEAMS --- p.48 / TRAINING FOR QUALITY IMPROVEMENT --- p.51 / MOTIVATION TECHNIQUES --- p.53 / ACCREDITATION ON ISO´ؤ9000 SERIES STANDARD --- p.54 / MAJOR OBSTACLES TO QUALITY IMPROVEMENT --- p.56 / STAGES OF QUALITY MANAGEMENT SYSTEM IMPLEMENTATION --- p.58 / MANAGEMENT STYLE AND QUALITY OBJECTIVES --- p.60 / IMPACT OF ISO-9000 ACCREDITATION ON QUALITY PRIORITIES --- p.61 / Chapter CHAPTER V --- CONCLUSIONS AND RECOMMENDATIONS --- p.64 / CONCLUSIONS --- p.64 / RECOMMENDATIONS AND FUTURE WORK --- p.67 / FURTURE WORK --- p.67 / APPENDICES AND OTHER ATTACHMENTS --- p.69 / APPENDIX 1 - COVER LETTER DESIGN --- p.70 / APPENDIX 2 - SAMPLE SURVEY QUESTIONNAIRE --- p.71 / APPENDIX 3 - MEISTER'S TEN LESSONS ON TRAINING --- p.75 / APPENDIX 4 - HYPOTHESIS TEST ON THE DIFFERENCE BETWEEN TWO POPULATION PROPORTIONS --- p.76 / BIBLIOGRAPHY AND REFERENCES --- p.78