Typescript. Includes vita and abstract. Includes bibliographical references (leaves 80-87). Also available online.

Vincenzo De Martis(Perú) - expositor; Luis Lodeiros (España) - expositor. / Conferencia Visual Marketing Tech in e-commerce a cargo de Vincenzo De Martis, Project Leader en Neurometrics y Luis Lodeiros, Director Sinergy Consulting.

The thesis is focused on the analysis of the communication mix of Memos Software s.r.o. company which develops the custom software. Before the main analysis the theoretical part takes place in which the traditional components of the communication mix are explained. After that the attention is oriented on the communication mix which is done through the internet. In the practical part the analyzed company is introduced and after that the contemporary status of its communication mix is being described. Based on the analysis in the end of this thesis the recommendations are given with the aim to retrieve the imperfections and to optimize the communication mix of this company.

La presente investigación tiene como objetivo analizar la influencia que posee el visual merchandising en la experiencia del consumidor generando así una recompra en los diferentes restaurantes temáticos deportivos de Lima, Perú: Estadio, The Corner y The Houlihan's, restaurantes que tienen como foco principal brindar un espacio para el disfrute de deportes nacionales e internacionales con el motivo principal de, a partir de datos comprobados, impulsar los negocios de acuerdo con las nuevas demandas del mercado. Esta investigación fue estudiada con una población de 202 participantes que asistieron a uno o más de estos establecimientos en los últimos dos años. Los métodos aplicados para la presente investigación fueron el enfoque cuantitativo, el diseño no experimental y el muestreo no probabilístico usando el método de bola de nieve a través de la técnica de recolección de datos mediante cuestionarios online. Luego de realizar las pruebas de correlación para cada hipótesis formulada se pudo comprobar que el cliente posee un nivel alto de interés hacia la experiencia en los establecimientos a los que asisten, considerando el visual merchandising y logrando un nivel alto de satisfacción, recompra y lealtad hacia los restaurantes temáticos en estudio. Por ello, se recomienda a este tipo de establecimientos de retailfood temáticos, invertir y potenciar los elementos del visual merchandising que elevarán la experiencia hacia sus consumidores y por lo tanto incrementarán la recompra y lealtad hacia sus marcas. / This research aims to analyze the influence of visual merchandising on the consumer experience thus generating a buyback in the different sports themed restaurants in Lima, Peru: Estadio, The Corner y The Houlihan's restaurants that have as their main focus provide a space for the enjoyment of national and international sports with the main reason of, from proven data, boosting business according to new market demand. This research was studied with a population of 202 participants who attended one or more of these establishments in the last two years. The methods applied for this research were quantitative focus, non-experimental design and non-probabilistic sampling using the snowball method through the online questionnaire data collection technique. After performing the correlation tests for each hypothesis formulated it could be verified that the client has a high level of interest towards the experience in the establishments they attend, considering the visual merchandising and achieving a high level of satisfaction, buyback and loyalty to the thematic restaurants under study. Therefore, it is recommended that such thematic retailfood establishments invest and enhance the elements of visual merchandising that will elevate the experience towards their consumers and therefore increase buyback and loyalty to their brands. / Trabajo de investigación