Thesis (MPhil (Information Science))--University of Stellenbosch, 2009. / Mobile telephone subscription in developing countries has increased by more than 500 percent since 2005, with Africa experiencing the highest growth rate globally. Amongst Africa’s 306.5 million subscribers, recorded in 2008, an unexpectedly high adoption rate of the technology by poor, often illiterate rural communities is observed. Mobile telephony generally provides African rural users access to electronic communication for the first time. Providing access to communication, information and knowledge, mobile phones present a platform for economic and social interaction in rural Africa. The extent of the resulting positive socio-economic impact on the developing world has lead to mobile telephony increasingly being viewed as a potential development tool for the socio-economic upliftment of the rural poor. This thesis is inspired by the potential for value creation to end users of mobile telephony, leading to the proposition that the rapid expansion of mobile telephony in rural Africa can contribute significantly to the sustainability of these communities’ rural livelihoods. For this proposition to be valid, mobile telephony has to provide value beyond being communication tool. It has to provide value in income generating activities by increasing opportunities for access to financial and social capital with mobile business models appropriate to the rural African context. To assess the appropriateness of mobile value offerings, the rural African context was analyzed using the Sustainable Livelihoods Framework. Through multi-level analysis, the challenges and issues that influence the lives of the rural poor were explored and the dominant livelihood strategies in terms of income generating activities were identified. Apart from agricultural income streams, waged labor, migration and micro-entrepreneurial activities provide non-agricultural income streams. Creating an appropriate mobile business ecosystem for rural Africa requires the collaboration of a complex network of actors within a value constellation to co-produce value for the end users. Three conditional factors were identified for mobile telephony and emerging mobile business models to contribute successfully to sustainable livelihoods: adaptation of the technology by providers, user appropriation to make the technology their own and the assimilation of it into their livelihood strategies. These factors were researched for validation through the study of existing literature and reported case studies. It was found that these three conditional factors were unequivocally met. Firstly, the mobile telecommunication industry active in Africa is seen to successfully adapt and innovate solutions that are relevant to African rural communities’ vulnerabilities and livelihood strategies. Secondly, African mobile phone users have successfully adopted and appropriated mobile telephony to create value for themselves in their livelihood strategies, often independent of external interventions. They are claiming ownership of the technology and not merely using it as a communication tool. Thirdly, by assimilating mobile telephony into their livelihood strategies, value-creation within their income generating activities have been made possible. This value creation is impacting users’ social and financial capital positively. This thesis concludes that mobile telephony and emerging mobile business models are contributing to increasing African rural dwellers’ income generating potential, reducing their vulnerability to shocks, and providing them with a voice; thereby contributing to sustainable rural livelihoods.

Text in English / Born at a time of abundance of technology, including new media, e-teens have their lives woven around the use of new media technologies to the extent that they virtually do everything with the aid of these technologies, including learning, playing, socialising and communicating. E-teens, besides, demonstrate marked expertise in the use of these technologies. Although there have been various studies done on this group of users supported by models and theories on the use, gratifications and appropriation of new media technologies, the premise of this study was on two assumptions. First, there are limited studies that have been conducted in the sub-Saharan African context, especially, Ghana. Second, most available theories and models that guide the study of e-teens’ use, appropriation and the use of new media technologies are generalized and do not sufficiently highlight the unique attributes and gratification needs that are tied to their developmental stage. In light of these assumptions, the study was undertaken to provide empirical evidence on the types of new media e-teens have access to; the types of new media used by e-teens in their scheme of things and e-teens’ purposes for using new media. It also sought to find out the gratifications sought and obtained from the use of new media technologies by e-teens; the key features of new media appropriation and experience among e-teens and to identify the features of new media technologies which are most appealing to e-teens. The other objective, which serves as the main contribution of this study, was to develop a conceptual model representing new media use and appropriation among e-teens, thereby filling the theoretical or conceptual gap that exists in this context. The study adopted a quantitative approach whereby data was collected using close-5ended questionnaires. The target population were teens from age 13 to 19 in senior high schools in the Greater Accra region of Ghana, selected using a simple random sampling. The results of the study show that, overall, the most popular new media technology that e-teens had access to and owned was the smartphone. Leading among the apps that e-teens found to be appealing were educational, entertainment and information/news, with communicative and participatory features of new media technologies appealing to e-teens highly. Also, educational, sociability and social inclusion, respectively, were the most popular gratifications sought and obtained by e-teens. It is submitted that social inclusion, educational and sociability gratifications are considered to be directly in line with the unique developmental needs of e-teens. However, it is recommended, among other things, that educational use of new media, which was one of the strong points for new media use, should be further encouraged as new media provides borderless opportunities for learning. The researcher believes that the conceptual model for e-teen use and appropriation of new media technologies provide a firm ground for further research on topics related to this subject matter. To provide support and substance to the e-teen model, other researchers are encouraged to test and extend it where necessary. In conclusion, the findings provide evidence that new media technologies are highly appropriated by e-teens because the technologies help them meet their unique gratification needs. Therefore, the study recommends that, although new media use among e-teens can be encouraged, it is important to ensure proper usage, which will not be detrimental to them. / Communication Science / D. Litt. et Phil. (Communication)

This dissertation examines the meanings that young adults give to their mobile phones in the township of Hooggenoeg in Grahamstown in the Eastern Cape. The research was predominantly conducted through individual interviews with nine young adults as well as two small gender-based focus groups. Participant observation as well as a close reading of the popular mobile website Outoilet also contributed to the study. Drawing on Silverstone, Hirsch and Morley’s (1992) work into the meanings attributed to the mobile phone through the domestication processes of appropriation, objectification, incorporation and conversion, the study argues for the heterogeneous roles defined for mobile phones as they are integrated into different cultural contexts. The term ‘raw phones’ in the thesis title refers to a particular cultural understanding of respectability in mainly working-class ‘coloured’¹ communities in South Africa, as described by Salo (2007) and Ross (2010), in which race, class and gender converge in the construction of the respectable person’s opposite – a lascivious, almost certainly female, dependent, black and primitive ‘raw’ Other. The study argues that in Hooggenoeg, the mobile phone becomes part of semantic processes that define both respectability and ‘rawness’ , thus helping to reproduce social relations in this community along lines of race, class and gender. A major focus of the study is the instant messaging application MXit, and how it assists in the social production of space, by helping to constitute both private and dispersed network spaces of virtual communication, in a setting where social life is otherwise very public, and social networks outside of cyberspace are densely contiguous and localised. In contrast, gossip mobile website Outoilet seems to intensify this contiguous experience of space. My findings contest generalised claims, predominantly from the developed world, which assert that the mobile phone promotes mobility and an individualised society, and show that in particular contexts it may in fact promote immobility and create a collective sociability.

The use of cellphones has increased all over the world. That invites many academics to conduct research on the usage of these devices, especially by young people, since young people join Social Network Sites (Facebook, Mxit, 2go, Whatsapp) and use a shorthand language. Most studies are related to the use of English and other languages that are recognised by computer software. There are few studies, if any, that have been done in relation to the use of African Languages on these sites. This research therefore aims to seek to explore the use of African Languages, especially isiXhosa, in assessing how technology might help in language development through the usage of SNSs that learners already use to equip them with educational material in their mother tongue. This study was conducted in two high schools, Nogemane Senior Secondary School in a disadvantaged and remote rural community with limited access to additional educational material such as magazines, newspapers, and television. The school also lacks basic study materials such as textbooks from the Education Department and they have no access to a library and laboratory. They also only have very few subjects to choose from. Nombulelo Senior Secondary School is in Grahamstown. This school has good infrastructure and learners have access to different technological devices and they can access libraries. What is common between learners in both schools is that they are all doing isiXhosa as a first language and are using SNSs to interact with each other. This study has found that learners enjoy using SNSs rather than reading the printed books. Furthermore, they enjoy and prefer interacting in isiXhosa in their conversations. Learners also use the web to post and show their creative writing, regardless of the shorthand form writing they use on the SNSs. This study has found that learners are not well equipped with basic isiXhosa skills when reaching the FET phase. They lack the understanding of standard isiXhosa idioms and proverbs. That clearly means that they are equipped in the more modern forms of literature rather than the traditional oral forms. IsiXhosa teachers also see SNSs as the better platform to engage with learners and they suggest that there must be a section in the subjects at school that teaches about cyber bullying and being safe online. This thesis also presents examples of new and contemporary forms of SNS-speak that are used by learners in both the rural and urban schools. This study is more concerned with SNSs for literacy development and to assess whether the shorthand writing has negative or positive effects in writing isiXhosa. This is done against the backdrop of a literature review which explores new literacies, computer mediated communication, social identity models as well as language policy and planning.