abstract: The purpose of this study was to collect specific data concerning the use of financial resources from extant adult community bands that are members of the Association of Concerts Bands (ACB). An adult community band is defined as an ensemble consisting primarily of amateur adult woodwind, brass, and percussion performers, the majority of whom are not satisfying school, college, or military requirements through participation. This investigation comprises two main parts: 1) a perusal of the development of adult community bands within the overall history of bands in the United States, including, when possible, financial aspects of their operations; and 2) an examination of financial trends in ACB organizations, as illustrated by survey data. An electronic survey was designed to examine six questions: 1) what are the budgets of today’s community bands, 2) how do bands compensate their staff and personnel, 3) where are bands spending their money, 4) what are their sources of income, 5) how are their current financial trends different than Peter Martin’s 1983 study on community bands, and 6) are there trends in regards to their expenses, revenues, bands’ longevity, and locations? In order to make more accurate conclusions, the author divided bands into five classes, based on their financial structure, to analyze and compare data. Five major trends were observed: 1) current adult bands are usually non-profit organizations that list monetary compensation for their conductors on their Annual Operating Budget (AOB), 2) fifty-four percent (54%) of bands with an AOB spend between $4,000 and $19,999, 3) after adjusting for inflation, monetary compensation has remained nearly the same over the last thirty-four years, 4) music is the most common expense among adult bands, and 5) since 1983, the number of bands reporting government funding as a revenue source has decreased. / Dissertation/Thesis / Doctoral Dissertation Music 2017

The press is filled with stories about termination of customer relationships in banking, telecom and other service industries. Yet, there is limited research on firm-initiated service termination and in particular, customers’ reactions to different termination strategies is under-researched. This study employs a 2 (termination strategies: firm-oriented and customer-oriented) * 5 (compensation types: explanation, apology, moderate monetary compensation, high monetary compensation and no compensation) experimental design with US adult consumers in retail banking. In phase 1, the study examines the direct and indirect effects of termination severity on customers’ reactions and the perceived justice theory is used to explain the post termination conceptual framework. The results show that a firm-oriented approach is perceived as more severe and less fair compared with a customer-oriented approach. In addition, termination severity negatively influences perceived justice and positively influences anger, direct complaint, negative WoM and revenge behaviours. The results also demonstrate that anger and perceived justice mediate the relationships between termination severity and behavioural responses and attitude towards complaining moderates the effects of anger on revenge, direct and third party complaint. The study contributes to the service termination literature by enhancing the understanding of the consequences of service termination and also providing a theoretical model of customers’ attitudinal, emotional and behavioural reactions to firm-initiated service termination. Furthermore, little is known about the role that compensation plays in influencing customers’ responses to intentional failures such as service termination. Therefore, in phase 2, this research examines the effects of different types of compensation and different level of monetary compensation on customers’ anger, satisfaction, image and negative WoM following the two termination approaches. Expectancy violation theory is used to explain the post compensation conceptual model. Contrary to the accepted wisdom, the findings reveal that explanation is the salient compensation type for both termination approaches. In addition, high level of monetary compensation is only effective following a firm-oriented, but not a customer-oriented approach. Moreover, apology and moderate monetary compensation are not effective in improving customers’ satisfaction and reducing their anger following either approach. The research contributes to the service recovery literature by examining the effectiveness of psychological and monetary compensation in service termination, which is an intentional failure. The findings provide managers with critical insights about the effectiveness of different compensation strategies based on specific termination strategies (i.e. psychological compensation following customer-oriented and both psychological and high monetary compensation following firm-oriented approaches).

Cette thèse explore deux questions autour de la précarité énergétique en France. Quel(s) indicateur(s) adopter pour quantifier la précarité énergétique et capturer ses multiples dimensions? Dans quelle mesure la fiscalité écologique pourrait-elle amplifier le phénomène ou, au contraire, constituer une opportunité de le combattre?Un premier chapitre introduit les enjeux sociaux et économiques de la précarité énergétique en France, ainsi que les défis que ce phénomène soulève pour les acteurs publics dans le cadre de la transition écologique (chapitre 1). Puis la thèse s'organise en deux grandes parties. La première partie concerne la quantification de la précarité énergétique. Je commence par rappeler les débats actuels autour de la mesure de la précarité énergétique et par souligner les limites des approches existantes (chapitre 2). Puis, j’explore la dimension transport du phénomène et propose un indice composite qui cible les différents facteurs qui contraignent la mobilité des ménages et leurs possibilités d’adaptation. Cet indice identifie trois niveaux d’exposition à une hausse des prix des carburants : précarité, vulnérabilité et dépendance (chapitre 3). Je poursuis ensuite la réflexion sur la construction d’un indice multidimensionnel de précarité énergétique et je cherche à mettre à jour ses implications politiques. Deux indices sont élaborés : un pour le logement et un pour le transport. Je montre comment ces nouveaux indices, parce qu’ils s’intéressent au cumul des facteurs qui désavantagent les ménages en matière d’énergie, permettent de limiter les erreurs d’inclusion et d’exclusion reprochées aux approches classiques. Une application dans le contexte français apporte de nouvelles perspectives sur le ciblage des réponses politiques et souligne la nécessité de remédier aux dimensions non monétaires de la précarité énergétique (chapitre 4).La seconde partie concerne les impacts distributifs de la fiscalité carbone. A partir d'une revue de la littérature, je précise les enjeux méthodologiques et les choix de modélisation pour rendre compte de manière satisfaisante de la distribution des impacts (chapitre 5). Je développe ensuite un modèle de microsimulation spécialement conçu pour évaluer l’impact sur les ménages de la taxe carbone française. Ce modèle simule, pour un échantillon représentatif de la population française, les taxes prélevées sur leur consommation d’énergie dans le logement et le transport. Je l’utilise pour quantifier l’impact de la taxe carbone sur les inégalités et la précarité énergétique. Enfin, j’explore ensuite différents scénarios de redistribution aux ménages avec pour objectif de corriger les iniquités engendrées - en particulier compenser la régressivité de la taxe carbone et combattre la précarité énergétique. J’évalue le coût de ces mesures au regard des recettes de la taxe carbone (chapitre 6). / This thesis explores two questions about fuel poverty in France: What indicator(s) should be adopted to quantify fuel poverty and capture its multiple dimensions? To what extent does ecological taxation amplify the phenomenon or, on the contrary, provides an opportunity to fight it?A first chapter introduces the social and economic issues of fuel poverty in France, as well as the challenges this phenomenon raises for public actors in the context of an ecological transition (chapter 1). Then the thesis is divided into two main parts.The first part deals with the measurement of fuel poverty. I start by highlighting the current debates on the measurement of fuel poverty and the limitations of existing approaches (chapter 2). Next, I explore the transport dimension of fuel poverty and I propose a composite index of the various factors that constrain household mobility and their possibilities to adapt to higher fuel prices. This index identifies three levels of exposure to rising fuel prices: precariousness, vulnerability and dependence (chapter 3). I then continue studying the design of a multidimensional index of energy poverty and I seek to uncover its political implications. Two indices are developed: one for housing and one for transport. I show how these new indices, through addressing the cumulative factors that disadvantage households in terms of energy, can help limit the inclusion and exclusion errorsfrom which conventional approaches suffer. Quantification in the French context brings new insights on the targeting of policy responses and emphasizes the need to address the non-monetary dimensions of fuel poverty (chapter 4). The second part studies the distributive impacts of carbon taxation. Based on a review of literature, I discuss the methodological issues and the modelling choices to represent the distribution of impacts (chapter 5). I then develop a microsimulation model to assess the impact of the French carbon tax on households. This model simulates, for a representative sample of the French population, the taxes levied on their energy consumption in housing and transport. I use this model to quantify the impact of the carbon tax on inequality and fuel poverty. Finally, I explore different scenarios of redistribution of carbon tax revenues to households, with the objective to correct the found inequities - in particular, to compensate for the regressivity of the carbon tax and to reduce fuel poverty. I evaluate the cost of these measures in respect to the amount of carbon tax revenues (chapter 6).