The choice of topic "motivation and commitment" resulted from the fact that there is a lack of empirical studies linking motivation and organizational commitment. Based on the model of multidimensional conceptualization of motivation of Gagné et al. (2010), postulated the theory of self-determination of Deci and Ryan (1985, 2000) and the model of Meyer and Allen (1991) for organizational commitment, adapted and validated in Brazil to the public service context by Grohmann, Cunha e Silinski (2013), this study aims to identify the relationship between motivational levels and the commitment of administrative technical Center Servers the Sciences of Health - UFSM. It was chosen by performing a descriptive research was chosen using the lifting of the survey type, with quantitative variables as described by Malhotra (2006). The population studied consisted of 168 technical administrative servers belonging to the three levels. The questionnaire had its structure based on two models proposed in the research. The results indicated that there is a statistically significant moderate relationship between motivation and commitment of the servers, being that it was possible to develop the profile of the respondents, where it was found that the variable sex was the most impacted in the motivation variables of education and position were the most impacted in commitment servers respondents the commitment of servers. The motivation had the lowest average (x = 3.10), almost neutral what needs to be improved urgently, since the commitment showed moderate average (x = 3.62) and also needs to be improved in a second time. To establish relations among the dimensions of the constructs, can be assert that the results demonstrated exist correlations very low, and affective commitment is not correlated with any of the dimensions of or the motivation and commitment. The results showed moderate correlations among the other dimensions of research. Through regression analysis it was found that the motivation for the work of servers administrative technical Center Servers the Sciences of Health the UFSM is an antecedent of organizational commitment with a moderate degree of dependence. It is hoped that this study may be useful for research correlated area of management of public institutions, since it works with this approach are scarce. / A escolha do tema motivação e comprometimento decorreu do fato de que existe uma lacuna de estudos empíricos que relacionem a motivação e o comprometimento organizacional. Com base no modelo de conceituação multidimensional de motivação de Gagné et al. (2010), postulado na teoria de autodeterminação de Deci e Ryan, (1985; 2000) e no modelo de Meyer e Allen (1991) para comprometimento organizacional, adaptado e validado no Brasil para o contexto do serviço público por Grohmann, Cunha e Silinski (2013), este estudo teve como objetivo identificar a relação entre os níveis motivacionais e o comprometimento dos servidores técnicos administrativos do Centro de Ciências da Saúde da UFSM. Optou-se por realizar uma pesquisa de natureza descritiva, utilizando o levantamento do tipo survey, com variáveis quantitativas conforme descrito por Malhotra (2006). A população pesquisada constituiu-se de 168 servidores técnicos administrativos pertencentes aos três níveis. Aplicou-se um questionário estruturado a partir dos dois modelos propostos na pesquisa. Os resultados encontrados apontaram que há uma relação estatisticamente significativa moderada entre a motivação e o comprometimento dos servidores, sendo que foi possível elaborar o perfil dos respondentes, onde constatou-se que a variável sexo, foi a que mais impactou na motivação e as variáveis escolaridade e cargo foram as que mais impactaram no comprometimento dos servidores respondentes. A motivação apresentou a menor média (x=3,10), quase neutra, sendo que a mesma precisa ser melhorada com urgência, já o comprometimento apresentou média moderada (x=3,62) e também precisa ser melhorado em um segundo momento. Ao estabelecer relações entre as dimensões dos construtos, pode-se afirmar que os resultados demonstraram existir correlações muito baixas, sendo que o comprometimento afetivo não se correlacionou com nenhuma das dimensões da motivação e nem do comprometimento. Os resultados evidenciaram correlações moderadas entre as demais dimensões da pesquisa. Por meio da Análise de regressão constatou-se, que a motivação para o trabalho dos servidores do Centro de Ciências da Saúde da UFSM é um antecedente do comprometimento organizacional com um grau de dependência moderado. Espera-se que este estudo possa ser útil para pesquisas correlacionadas à área de gestão de instituições públicas, uma vez que trabalhos com este enfoque são escassos.

The quality of employees is the most important criterion for the success of any company. However, to allow people to exploit their potential, it is necessary to motivate them. Motivation in the workplace essentially determines the quality of work. Globally successful companies devote more resources and efforts to improving their motivational system. Therefore the objective of this diploma thesis is the analysis of the performance of employees in connection with their motivation. The objective is also the research of the motivational system and the different forms of stimulation in the chosen company including the analysis of corporate culture. This research survey required a study of basic theoretical concepts related with working performance, motivating employees to better perform at the workplace, using appropriate stimulus means, interpersonal relations in the workplace and corporate culture. The performance of employees in connection with their motivation was analysed by using statistical methods (Pearson's correlation coefficient and Student's paired t-test) and by using labor productivity in comparison with the average wage. Motivation at the workplace was examined through a observation, interviews and a structured questionnaire with taking into account motivational profiles of employees. Corporate culture was analyzed through a system of symbols and test VSM and TBSD. Based on the data and its analysis, problem areas were defined and appropriate recommendations were made. These recommendations should contribute to the improvement of motivation, followed by greater work efficiency in the company.

Made available in DSpace on 2009-11-18T19:01:38Z (GMT). No. of bitstreams: 1 ACF272.pdf: 459544 bytes, checksum: 864dc963bbf1498b1cdeff96a1d38210 (MD5) Previous issue date: 2007 / Having as basic purpose, that the work motivational strategies are more efficient when elaborated directly from the worker¿s personal goals and values, the study line of this dissertation searched to identify the worker¿s motivational employee¿s profile from call center industry. The knowledge of this motivational profile makes possible the development of differentiated programs of motivation inside the organization, aiming to attend goals of diverse groups of workers. In order to achieve the considered objective, the present dissertation analyzed one of the biggest companies in call center¿s inside Brazilian market, the BrasilCenter Communications Ltda. In such a way, in the first stage of the study, a bibliographical research was carried out, with the objective to collect contributions from diverse authors on the motivation subject, and also a modern theory of values was presented, verified empirically in more than 60 countries, which identifies the people¿s motivational structure. Having as base the results of these studies, the worker¿s concept profile motivational and argued its way of evaluation in the organizations it was boarded. In the second stage, a field research was carried out, with the application of the Inventory of Values of Schwartz theory (IVS), in order to identify the employee¿s motivational profile crowded in the Center of Attendance and Services (call center) company, located in Juiz de Fora city. The analysis of the results from the field research, based on the bibliographical data, identified that the values prioritized for the call center¿s employees are the ones that serves the collective and mixing goals. This motivational profile offers some perspectives of employee¿s valuation that correspond to their goals and interests. The displayed results point respect to the centrality of the types of values benevolence, conformity, security and universalism among the participants in the sample. As the accented was more among the employees it was the search of collective results it, is concluded that the more appropriate valuation strategies are those related to the tolerance for the ideas and opinion of the others, to harmonic a organizational enviroment, the concern with the quality of life at work and the social aspects of the work. / Tendo como pressuposto básico, que as estratégias de motivação laboral são mais eficientes quando correspondem diretamente a metas e valores do trabalhador, a linha de estudo desta dissertação buscou identificar o perfil motivacional do empregado do setor de call center. O conhecimento desse perfil motivacional possibilita o desenvolvimento de programas diferenciados de motivação dentro da organização, visando atender metas de diversos grupos de trabalhadores. A fim de atingir o objetivo proposto, a presente dissertação analisou uma das maiores empresas do mercado brasileiro de call center, a BrasilCenter Comunicações Ltda. Para tanto, a primeira parte do estudo, apresenta uma pesquisa bibliográfica, com o objetivo de coletar contribuições de diversos autores sobre o tema motivação, e também foi apresentada uma moderna teoria dos valores, verificada empiricamente em mais de 60 países, que identifica a estrutura motivacional das pessoas. Tendo como base os resultados desses estudos, foi abordado o conceito de perfil motivacional do trabalhador e discutido o seu modo de avaliação nas organizações. Na segunda etapa, foi realizada uma pesquisa de campo, com a aplicação do Inventário de Valores de Schwartz (IVS), a fim de identificarmos o perfil motivacional dos empregados lotados no Centro de Atendimento e Serviços (call center) da empresa, localizados na cidade de Juiz de Fora. A análise dos resultados da pesquisa de campo, fundamentada nos dados bibliográficos, identificou que os valores priorizados pelos empregados do call center são os que atendem às metas coletivas e mistas. Esse perfil motivacional oferece algumas perspectivas de valorização do empregado, que correspondem às suas metas e interesses. Os resultados expostos apontam para a centralidade dos tipos de valores benevolência, conformidade, segurança e universalismo entre os participantes da amostra. Como a motivação mais acentuada entre os empregados foi a procura de resultados coletivos, conclui-se que as estratégias de valorização mais apropriadas são aquelas relacionadas a um clima de tolerância às idéias e opiniões dos outros, a um clima organizacional harmônico, a preocupação com a qualidade de vida no trabalho e a aspectos sociais do trabalho.

Submitted by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T10:52:29Z No. of bitstreams: 1 1418712.pdf: 6401637 bytes, checksum: a39ee8c59a4e30fd930e020b755a3e4c (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T10:52:45Z (GMT) No. of bitstreams: 1 1418712.pdf: 6401637 bytes, checksum: a39ee8c59a4e30fd930e020b755a3e4c (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T10:52:59Z (GMT) No. of bitstreams: 1 1418712.pdf: 6401637 bytes, checksum: a39ee8c59a4e30fd930e020b755a3e4c (MD5) / Made available in DSpace on 2011-11-11T10:53:09Z (GMT). No. of bitstreams: 1 1418712.pdf: 6401637 bytes, checksum: a39ee8c59a4e30fd930e020b755a3e4c (MD5) Previous issue date: 2009 / A área de tecnologia de informação (TI) tem sofrido mudanças constantes que, por consequência, impactam diretamente no profissional e nas empresas que trabalham com este setor. O presente estudo visou identificar a questão motivacional na relação do profissional de TI com seu trabalho, assim como a inclinação de carreira destes profissionais. Para tal, primeiramente foi realizado um estudo teórico sobre o tema, de forma a constituir os alicerces para a pesquisa. Uma vez tendo-se a questão a ser investigada bem definida, foi realizada a pesquisa dentro de um grupo de profissionais de TI e de outro grupo de estudantes de TI como alvo da pesquisa. Foram aplicados questionários fechados com o grupo focal que foi dividido em profissionais e estudantes de TI. Os dois instrumentos utilizados foram o inventário de Valores de Schwartz (IVS) que oferecem algumas perspectivas de valorização do empregado, que correspondem as suas metas e interesses, e o outro instrumento foi o questionário de Edgar Schein sobre inclinação profissional, que permite identificar a relação e as perspectivas destes com o trabalho e suas vidas. Com os resultados expostos constatou-se, através do Inventário de Valores de Schwartz e do questionário de Inclinação Profissional de Schein, que os estudantes e profissionais de TI aqui pesquisados são indivíduos auto-determinados, que valorizam o estilo de vida, são benevolentes e hedonistas, buscam o bem-estar e a satisfação no trabalho e adoram desafios. / The field of infonnation technology (IT) has been subjected to various developments and modifications, which consequently have a direct impact on professionals and companies involved in IT. The present study is aimed to identify the motivational question conceming the relationship between the professional in IT and his/her work, as well as to estimate the preference of their career (career anchors). Therefore, some theories about the topic were initially considered, in order to develop a justification for the study. When the question to be investigated had been well defined, an investigation was done within a group of IT professionals, and with IT students as a comparative control group. Both groups received closed questionnaires. These instruments consisted of the inventory of the Schwartz Values (lSV) that offer some perspectives about the valorization of the employed subject and that correspond to his/her aims and interests; the other instrument was the questionnaire developed by Edgar Schein about the professional preference allowing to identify the relationship and their perspectives with work and individual life. The results of both questionnaires showed that the IT students and professionals are self-detennined individuaIs giving much value to life style, and that they are benevolent and hedonic. They harvest well-being and satisfaction from their work and like to be challenged.

This thesis deals with the analysis of systems of communication and motivation in a particular business entity. The aim of the thesis entitled: communication and motivation of internal change, the analysis of internal climate in a particular business entity with a focus on motivation and communication systems. A sub-goal is to assess the impact of these systems for the creation of internal change and evaluation of corporate culture. The thesis includes a survey focusing on internal climate with a closer focus on the communication and motivation.

Submitted by Luiz Claudio Batista (lc-batista@uol.com.br) on 2012-10-05T03:23:33Z No. of bitstreams: 1 Versao Final_pós defesa_pdf entregue a biblioteca_02out12.pdf: 620277 bytes, checksum: 8c8ffd467e21196bf167b71ec092a9f5 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2012-10-24T17:30:16Z (GMT) No. of bitstreams: 1 Versao Final_pós defesa_pdf entregue a biblioteca_02out12.pdf: 620277 bytes, checksum: 8c8ffd467e21196bf167b71ec092a9f5 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2012-10-30T18:26:19Z (GMT) No. of bitstreams: 1 Versao Final_pós defesa_pdf entregue a biblioteca_02out12.pdf: 620277 bytes, checksum: 8c8ffd467e21196bf167b71ec092a9f5 (MD5) / Made available in DSpace on 2012-10-30T18:26:27Z (GMT). No. of bitstreams: 1 Versao Final_pós defesa_pdf entregue a biblioteca_02out12.pdf: 620277 bytes, checksum: 8c8ffd467e21196bf167b71ec092a9f5 (MD5) Previous issue date: 2012-08-30 / This research investigates the motivational profile of employees members of a large brasilian financial institution, embedded in demographic cohort referred to as 'Generation Y' (Y's). This profile was compared to that of employees belonging to other age groups in the same institution. To support research, was used bibliography about generational cuts - focusing on Generation Y - and different views on the subject of motivation, as well as debate the importance of knowing the motivational profile of these employees to adequate formulation of motivational labor strategies. Secondly, for this analysis the research seeks to aid in the psychological contract work theory. The Scale Values Schwartz (Schwartz Value Survey), in its PVQ - Portrait Value Questionnaire version, was used in collecting research data, aiming investigate most relevant motivational types for Y's and their cohorts, allowing so draw a motivational profile of each demographic group. Based on the collected sample, the study concludes there is no statistical evidence on the existence of differences in motivational profile between generations within the organization researched. / A presente dissertação investiga o perfil motivacional de empregados de uma grande instituição financeira brasileira, inseridos no corte demográfico designado de 'Geração Y' (Y’s). Tal perfil foi comparado ao de empregados pertencentes a outros grupos etários da mesma instituição. Para dar suporte à pesquisa, o referencial teórico analisa os cortes geracionais – com enfoque na Geração Y – e diferentes visões sobre o tema da motivação, bem como debate a importância do conhecimento do perfil motivacional desses empregados, para uma adequada formulação de estratégias de motivação laboral. Secundariamente, para essa análise a pesquisa busca auxílio na teoria do contrato psicológico de trabalho. Na coleta de dados da pesquisa foi utilizada a Escala de Valores de Schwartz (Schwartz Value Survey), em sua versão PVQ – Portrait Value Questionnaire, com o objetivo de prescrutar os tipos motivacionais mais relevantes dos Y’s e seus cohorts, permitindo-se, com isso, traçar um perfil motivacional de cada grupo demográfico. Com base na amostra coletada, o estudo conclui que não há evidência sobre a existência de diferenças no perfil motivacional, sob o ponto de vista estatístico, entre os cortes geracionais dentro da organização pesquisada.