- About
-
The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
Search results
Showing 1 to 1 of 1 (0.049 seconds)Spelling suggestions: "subject:"multicultural context"" "subject:"ulticultural context""
| 1 |
The validation of a psychological assessment battery for the selection of customer service agents in a South African commercial airline companyDavis, Ryan Jonathan 06 1900 (has links)
The purpose of the research was to determine whether measures of ability,
personality and behaviour would significantly predict job performance of customer
service agents in a South African commercial airline company. The Verbal
Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test
(CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency
based interview were completed by job applicants. Customer Contact Competency
(CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32
and ability measures to ensure job relevance during selection assessment. Job
performance statistics in the form of training scores and supervisor ratings (from
performance appraisals and criterion questionnaires) were obtained for the sample
as criterion data. Correlations revealed statistically significant small to moderate
correlations between the predictors and the criterion data / Industrial and Organisational Psychology / M.Com. (Industrial & Organisational Psychology)
|
Page generated in 0.0535 seconds