Bibliography: pages 78-84. / The aim of this project was to assess the image of museums in Cape Town society in the context of the changing needs of South African people. A questionnaire examining museum-visiting habits and perceptions of the role of museums was distributed to parents via nine schools in Cape Town. Each school represented a different socioeconomic package so that the sample included parents with varying educational status and incomes. Parents of school-going children were sampled because they may be predisposed towards museums as institutions that offer their children educational and recreational opportunities and, therefore, represent a best-case scenario. The majority of the sample had visited a museum. A relationship exists between museum-visiting and higher socioeconomic status. Museum- visiting, though, was not limited to people with a higher level of education. Parents who were actively involved in a broad range of leisure activities were most likely to have visited museums. Although socioeconomic status and participation in leisure activities are related, museum-visitors appear to have leisure-lifestyles and not level of education in common. The results showed a contradiction in parents' attitudes towards museums; the image of museums was good but the image of the museum experience was often bad. This was particularly the case for infrequent museum-visitors. This group also experienced a feeling that 'museums are for a different type of person', which may explain why they do not visit despite believing that museums are worthwhile institutions. Museums appear to be perceived as institutions that offer children opportunities for learning and recreation. This could be the reason why young adults or seniors do not participate in museum programmes. This survey also showed that museums were associated with research on and preservation of the past. Black parents, though, were least likely to make this association and it is possible that the emphasis of most museums on the post-colonial past of South Africa is one reason why Black South Africans do not visit museums. There does, though, exist a generally positive image of the role of museums. The emphasis placed on leisure-learning or semi-leisure by young and old people in the townships does indicate that museums could meet an important need for constructive leisure opportunities.

Zugl.: Wien, Universiẗat, Diss., 2004.

The present research try to analyze the objectively patterns of visitor behavior focused on 5 and 12 years old kids, which visited the museums of the city of Girona in a non organized tour. We combined different methodologies for the data collection: survey, non participant direct observation and symbolic language from offered and self-administered written response. As a result, we know how children interact with museum materials, how they make relations with the different group members, how they use supplementary materials to do the visit, what itinerary they do, how they visit the rooms, what kind of texts they read, in which Units of Attention they provide more interest, what colors attract the most, what effects in their behavior can have the lighting, the noise and the temperature, what are their preferences, and in general, which are the profiles of families who visit the museums of Girona. / El present treball de recerca consisteix en estudiar i analitzar les pautes de comportament objectivables del visitant lliure entre 5 i 12 anys d’edat, que visita de forma no organitzada els museus de la ciutat de Girona. Així, mitjançant la combinació de diferents metodologies per a l’obtenció de dades (enquesta, observació directe no participant i llenguatge simbòlic a partir de resposta escrita autoadministrada i oferta), hem sabut de quina forma aquests interaccionen amb els materials, com es relacionen amb els diferents membres del grup, com utilitzen els materials complementaris a la visita, quin recorregut fan i com fan la visita a les sales, quins textos llegeixen, a quines Unitats d’Atenció presten més interès, quins colors els atrauen més, quins efectes en el seu comportament pot tenir la il•luminació, el soroll, la temperatura ambiental, quines son les seves preferències, i a trets generals, quins son els perfils de famílies que visiten els museus gironins.

Cette thèse analyse le profil culturel des visiteurs des musées d’art moderne et contemporain en Belgique dans le but de mieux comprendre ce que représente, pour eux, l’expérience muséale. Il s’agit de dépasser une certaine approche courante en sociologie qui limite l’étude des relations publics-musées à la mise à jour du rôle des déterminants socioéconomiques sur la fréquentation. Mon approche part d’un postulat de base selon lequel il faut inscrire la visite muséale dans un rapport plus large à la culture pour appréhender le sens et les usages des musées d’art moderne et contemporain. <p>La récolte des données a eu lieu au cours de deux phases principales :une première quantitative suivie par une seconde qualitative. Le design est séquentiel (en deux étapes successives) et non équivalent puisque la première étape quantitative a plus de poids (terminologie basée sur Leech et Onwuegbuzie). <p>Pour la première phase, a été réalisée une enquête par questionnaires auprès des visiteurs de six musées en Belgique âgés de 15 ans et plus. Au total, 1900 questionnaires ont été récoltés et encodés. A partir de ces données, une analyse en correspondances multiples a été effectuée pour évaluer de quelle manière les différentes dimensions des profils culturels (goûts pour la musique, l’art et la lecture, participation culturelle, loisirs ordinaires, créativité) s’agencent les unes aux autres. Cette méthode a été choisie pour ses qualités inductives et relationnelles. <p>Cette analyse montre que les profils culturels peuvent être perçus comme le résultat de bricolages entre répertoires culturels. Ceux-ci doivent être compris comme des principes qui classifient les goûts et les pratiques et leur donnent sens. Parmi ces répertoires, la distinction culture haute versus culture basse à la Bourdieu conserve une place primordiale mais cohabite avec d’autres, tels que les distinctions omnivores versus univores (Peterson), voraces versus inactifs (Sullivan & Katz-Gerro), culture jeune versus culture classique, goût pour la transgression versus conservatisme. Cette thèse appuie en conséquence l’idée selon laquelle il n’y a eu ni de transformation unidirectionnel des snobs vers les omnivores (thèse de l’omnivorité), ni un effondrement des hiérarchies culturelles (massification et postmodernisme). <p>L’utilisation de ces répertoires est principalement influencée par l’âge, l’éducation (sous diverses formes) et le statut socioprofessionnel (qui met l’accent sur les différences en termes de cultures professionnelles). Les profils culturels s’ancrent dès lors toujours dans des structures sociales, contrairement à ce que pensent certaines théories individualistes plus extrêmes (Bauman), et continuent d’être structurés par des mécanismes de distinction, puisque les répertoires sont socialement valorisés. <p>Une classification hiérarchique ascendante a suivi l’analyse en correspondances multiples pour mettre à jour une typologie qui reflète les principales configurations des profils culturels. Six classes ont été identifiées :les cultivés classiques, les cultivés en retrait, les cultivés progressistes, les hédonistes, les éloignés culturels et les amoureux de l’art. Pour conduire la deuxième phase qualitative, trois personnes par classe ont été interviewées pour approfondir les donnés quantitatives sur leur rapport à la culture, à l’art et au musée. Au regard de cette analyse de discours, il apparaît que les six classes ainsi constituées partagent en leur sein des grilles de lecture similaires du rôle de l’art et de la culture au sein de la société moderne mais aussi du musée et agissent, ce faisant, en « communautés interprétatives » (Fish; Hooper-Greenhill). Comprendre la diversité des profils culturels des visiteurs (tout en prenant en compte l’origine sociale) permet, dès lors, de concevoir la multiplicité des rapports au musée./<p><p>What do we know about art museums’ visitors? This question can appear very trivial. Visitors of art museums seem to belong to educated elite. At least, this is the image that cultural participation surveys rightly spread. Nevertheless, this perspective focuses mainly on the characteristics of the population who do not visit museums, rather than on the characteristics of the museums' visitors. These surveys help indeed to define the sociodemographic particularities of visitors, with regards to the general population but do not investigate a possible diversity within the visitor population. They show that cultural democratization did not really happen but can we really conclude that the audience constitutes a homogeneous mass of snobs defined by a precise relation to the culture?<p>This presentation aims to go beyond this traditional approach in sociology that focuses on sociodemographic criteria and to show how diverse can be the audience. It intends to illustrate that visitors have heterogeneous cultural profiles (described by their tastes, cultural and creative activities, and more ordinary leisure), even if they tend to be similar from a socioeconomic viewpoint, and to evaluate which impact these cultural profiles have on the way of visiting a museum.<p>With the use of a multiple correspondence analysis and an ascending hierarchical classification, six different classes were distinguished among the visitors of six museums of modern and contemporary art in Belgium (N: 1900) according to their cultural profiles. Each cultural profile is considered as a bricolage of different cultural repertoires: low versus high culture (Bourdieu), univores versus omnivores (Peterson), voraces versus non-voraces (Sullivan & Katz-Gerro), classical versus young culture and traditional versus modern values. Instead of observing an unidirectional change from snobs to omnivores, my results suggests indeed that several repertoires interact with one another to structure cultural profiles and to give meaning to them. Finally, with selected interviews among the different six classes, it will be demonstrated that people with an analogous cultural profile tend to share similar interpretations of museums and act as "interpretative communities" (Fish; Hooper-Greenhill). Therefore, the meaning of a museum visit for visitors requires taking into account their cultural profiles.<p> / Doctorat en Sciences politiques et sociales / info:eu-repo/semantics/nonPublished

Cultural and heritage tourism, one of the fastest growing segments of the tourism industry, is becoming a major pillar in the tourism strategy of many countries. Like elsewhere in the world, museums play a significant role in heritage tourism. South Africa has a rich history of intangible cultural heritage which manifests itself in oral history, traditional music and dance, social practices and indigenous knowledge systems. It is becoming more important for museum managers to identify the variables that will enhance the attraction and retention of museum visitors. The aim of the study was to determine tourists’ satisfaction with their visit to Port Elizabeth’s heritage museums by comparing their expectations and experiences. This could help museum marketers to better understand their customers, and design experiences that match their expectations. The literature review presented a brief overview of heritage tourism, the museum experience, and visitors’ satisfaction. Concepts of heritage tourism, functions of museums and the different museum attributes that might impact customer satisfaction were discussed. Literature on visitors’ satisfaction included descriptions of the expectations and approaches to measuring customer satisfaction. A museum satisfaction conceptual model resulted from these reviews. ii The proposed model was modified in the empirical study. The data were collected by means of a survey, using self-administered questionnaires distributed to visitors at three heritage museums in Port Elizabeth. Two hundred and twelve useable questionnaires were received. The empirical findings did not fully support the conceptual model. By conducting a factor analysis, the data was reduced to eight factors, namely, human interaction, physical evidence, facilities, facility quality, exhibition, edutainment, escape and aestheticism. It was found that the satisfaction mean scores were consistently higher than the expectation mean scores. This implies that museum visitors were satisfied with their experience of the three heritage museums in Port Elizabeth. Finally, the results of the paired sample t-test and regression analyses tested and explained formulated hypotheses. The principal recommendations emanating from this study are summarised in two groups, namely: • recommendations pertaining to the strategic implications of the findings in terms of service, facilities and experience. For example, the museum administration could establish more facilities for the disabled and the elderly, consider discounting and promotion programmes, and increase the use of technology in their displays. • recommendations for future research. For example, future studies could be applied to investigate visitors’ satisfaction with other heritage museums in South Africa.