The role and importance of international non-governmental organisations (INGOs) has increased with globalisation and the growth of global institutions. Not only do INGOs play a major role in aid delivery in developing countries, they also serve as the voice of the people in the growing global governance system. Thus they have an increasing impact on the social and economic welfare of people around the world. For this reason, the performance and management of INGOs is vital. However, research on their management is lacking. INGOs possess unique characteristics including complex environments, value-based missions and no financial bottom line. Therefore, management practices, like internal communication, that are generally developed for for-profit organisations need to be evaluated for suitability within the INGO context. Strategic internal communication has been identified as driving organisational performance. Internal communication can be defined as strategic when its purpose is to align internal stakeholders with the organisation’s strategic intent. By facilitating strategic alignment, internal communication can play a critical role in organisational performance. Research on strategic internal communication is limited and virtually non-existent when considered within the INGO context. However, by considering communication management theory, strategic management theory and NGO management theory, it is possible to develop theoretical propositions on the strategic functioning of internal communication in INGOs. In particular, the theory suggests that a postmodern approach to strategic management and strategic internal communication can assist INGOs in addressing many of the challenges they face. This study explores the strategic functioning of internal communication in INGOs through exploratory, qualitative case studies. The evidence shows that internal communication in INGOs does not generally function strategically. However, the function is recognised as having potential to improve the performance of these organisations. In particular, there is support for the suitability of a postmodern approach to strategic internal communication in INGOs. / Dissertation (MPhil)--University of Pretoria, 2010. / Communication Management / MPhil / Unrestricted

Submitted by Geandra Rodrigues (geandrar@gmail.com) on 2018-06-14T11:26:15Z No. of bitstreams: 1 anapaulagoncalvesdoro.pdf: 914313 bytes, checksum: 8eb4fdb67008d3da6781b6a6ef598d2d (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-06-14T11:31:39Z (GMT) No. of bitstreams: 1 anapaulagoncalvesdoro.pdf: 914313 bytes, checksum: 8eb4fdb67008d3da6781b6a6ef598d2d (MD5) / Made available in DSpace on 2018-06-14T11:31:39Z (GMT). No. of bitstreams: 1 anapaulagoncalvesdoro.pdf: 914313 bytes, checksum: 8eb4fdb67008d3da6781b6a6ef598d2d (MD5) Previous issue date: 2018-03-21 / Este trabalho buscou compreender as práticas, lacunas e possibilidades dos bacharelados em administração no que se refere à capacitação de gestores para o terceiro setor. Tratase de uma pesquisa qualitativa, cujo método de coleta de evidências foi a entrevista semiestruturada. Foram entrevistados, em um primeiro momento, oito gestores de ONGs da cidade de Juiz de Fora, MG, com o objetivo de compreender as especificidades gerenciais dessas organizações. A seguir, foram realizadas dez entrevistas com coordenadores de cursos de graduação em administração e com oito docentes indicados por eles, no mesmo município. Práticas, lacunas e possibilidades desses bacharelados foram identificadas e constatou-se que atividades intra e extraclasse são insuficientes e assistemáticas. Lacunas e possibilidades descritas podem favorecer ações de instituições de ensino em prol de uma formação mais abrangente e plural dos profissionais da administração. / This work sought to understand the practices, gaps and possibilities of the baccalaureate in administration regarding the training of managers for the third sector. This is a qualitative research, whose method of gathering evidence was the semi-structured interview. Initially, eight NGO managers from the city of Juiz de Fora, MG were interviewed, in order to understand the management specificities of these organizations. Next, ten interviews were conducted with coordinators of undergraduate courses in administration and with eight teachers nominated by them, in the same municipality. Practices, gaps and possibilities of these baccalaureates were identified and it was found that intra and extraclass activities are insufficient and unsystematic. Gaps and possibilities described may favor actions of educational institutions in favor of a more comprehensive and plural formation of the professionals of the administration.

Made available in DSpace on 2014-12-17T13:51:35Z (GMT). No. of bitstreams: 1 CarlosEC_TESE.pdf: 2674949 bytes, checksum: e99eebe77638a569585d70ad4d2ca0a6 (MD5) Previous issue date: 2012-10-04 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The present study has proposed a structural model to identify the reasons why individuals become voluntary, keep and exit this type of work. The empirical space was the Pastoral da Crian?a - social action agency of the National Conference of Bishops of Brazil (CNBB) - community-based institution that has its work based on solidarity and the sharing of knowledge. The theoretical framework has the context in which are volunteering studies in Brazilian and world level. Then discuss the various concepts of volunteering and presented the theoretical models of volunteer motivation. Studies of Mostyn (1983) and studies conducted by the BEPEGE-Base for Studies and Research in Management Policies and Strategies - in their line of research GERQUAL - Human Resource Management and Organizational Quality - of the Federal University of Rio Grande do Norte as Carvalho e Souza(2006), Souza, Medeiros e Fernandes (2006), Souza et al (2009, 2010), Cavalcante et al (2011a, 2011b, 2011c, 2011d) were the main theoretical references for the construction of the model that was tested. Data collection was done through a survey with 71 indicators, in 2 visits to cities from the Diocese of Pesqueira, Pernambuco. The first data collection occurred in the period between May 30 and June 3, 2011, in Buique/PE and the second collection happened in Pesqueira/PE, in St. Joseph Seminary, in the period between July 6-8, 2011. 720 questionnaires were collected. The sample was divided into two parts. Exploratory Factor Analysis was applied in first part and Confirmatory Factor Analysis - structural equation modeling - in the second half. The examination of the results achieved by the expectations, reasons for entry, reasons for staying and exit reasons showed that all hypotheses were accepted. So the motivation of voluntary Pastoral da Crian?a can be explained by a set of interactions between these five constructs: Altruistic, Affectionate, Amiable, Adjusted and Astute / O presente estudo prop?s modelo estrutural que identificasse os motivos que levam indiv?duos a se tornar volunt?rio, manter-se e deixar de executar tal tipo de trabalho. O espa?o emp?rico foi a Pastoral da Crian?a - Organismo de a??o social da Confer?ncia Nacional dos Bispos do Brasil (CNBB) - institui??o de base comunit?ria que tem seu trabalho baseado na solidariedade e na partilha do saber. O referencial te?rico apresentou o contexto no qual est? o voluntariado, em n?vel mundial e nacional. Em seguida discutiu os diversos conceitos de voluntariado e apresentou os modelos te?ricos de motiva??o volunt?ria.Os estudos de Mostyn (1983) e os estudos conduzidos pela BEPEGE - Base de Estudos e Pesquisas em Estrat?gias e Pol?ticas de Gest?o na sua linha de pesquisa GERQUAL - Gest?o de Recursos Humanos e Qualidade Organizacional da Universidade Federal do Rio Grande do Norte como Carvalho e Souza(2006), Souza, Medeiros e Fernandes (2006), Souza et al (2009, 2010), Cavalcante et al (2011a, 2011b, 2011c, 2011d) foram as principais refer?ncias te?ricas para a constru??o do modelo que foi testado.A coleta de dados foi feita por meio de question?rio fechado com 71 indicadores, em 2 visitas a cidades da Diocese de Pesqueira/PE. A primeira coleta de dados ocorreu no per?odo entre 30 de maio e 3 de junho de 2011, na cidade Buique /PE e a segunda coleta aconteceu na cidade de Pesqueira/PE, no Semin?rio S?o Jos?, no per?odo entre 6 e 8 de julho de 2011. Foram aplicados 720 question?rios. A amostra foi dividida em duas partes. Na primeira foi feita a An?lise Fatorial Explorat?ria e na segunda a An?lise Fatorial Confirmat?ria, por meio da Modelagem das Equa??es Estruturais. O exame dos resultados alcan?ados pelos modelos das expectativas, dos motivos de entrada, dos motivos de perman?ncia e dos motivos de sa?da permite afirmar que todas as hip?teses foram aceitas. Assim a motiva??o do volunt?rio da Pastoral da Crian?a pode ser explicada por um conjunto de intera??es entre esses cinco constructos: Altru?smo, Afetivo, Amig?vel, Ajustado e Ajuizado