Magister Economicae - MEcon / The research study investigated the potential impact that organisational capacity assessments can have on the long-term sustainability of non-profit organisations (NPOs). The researcher employed longitudinal research design as the main instrument in the collection of data. Data was collected from four local non-profit organisations in the Cullinan and Bronkhorstspruit areas of South Africa. These organisations were evaluated by means of a questionnaire, which was developed by the researcher. NPOs can only play a pivotal role in community and social services if management, leadership, governance and other elements of organisational capacity are well developed and continuously strengthened. This is critical for attracting local and international donors who provide crucial running costs and relieve national, provincial and local government departments of the financial burden. Currently, the South African government supports NPOs in South Africa. The legislative and registration aspects of NPOs are regulated by the NPO Act (Act 71 of 1997) and the Income Tax Act (Act 58 of 1962). The State of South African Registered NPOs Report 2010/2011 indicated a growth of the number of registrations to have increased by 8.3%. However, in the same financial year a total number of 468 NPOs were deregistered; 98% of these lost their registration due to non-compliance of regulatory requirements. According to the State of South African Registered NPOs Report (2016) the total number of applications received for the financial year was 16 726 (53.7%), however 4 421 (46%) did not meet the requirements of sections 12-13 of the NPO Act, an issue that would definitely affect the existence of non-compliant institutions.

Dans une société où nous souhaitons désormais donner du sens à notre travail, remplir une mission, les organisations à but non lucratif (OBNL) constituent de plus en plus un milieu professionnel attrayant. Cet intérêt s’est également répandu au sein de la communauté scientifique qui cherche à comprendre la particularité de ce contexte organisationnel. Certain.e.s chercheur.e.s remarquent que les conflits sont mal perçus dans ce type d’organisations qui prône la collaboration, tandis que d’autres soulignent l’omniprésence de conflits dans toutes organisations. Les concepts de face et de figuration sont souvent utilisés pour analyser le conflit organisationnel. Cependant, peu de recherches, voire aucune, adoptent ce cadre théorique pour étudier le conflit dans des OBNL. La face et la figuration étant co-construites durant l’interaction, ce mémoire s’intéresse ainsi particulièrement à ce contexte analytique « méso ». Au sein de celui-ci, il est d’ailleurs primordial de prendre en compte la dimension interculturelle qui est intrinsèque à tout milieu organisationnel, notamment à Montréal. À partir d’une étude qualitative réalisée au sein d’une organisation à but non lucratif montréalaise, ce mémoire cherche à comprendre, au moyen d’observations de réunions d’équipe et d’entrevues, la manière dont les membres d’une OBNL gèrent leur face et leur figuration lors d’interactions interculturelles. Grâce à une analyse des actes de langage, les résultats de cette recherche révèlent que les tensions sont effectivement perçues comme inappropriées, mais que les participant.e.s utilisent des stratégies de figuration pour les diminuer ou les cacher et orienter leur figuration vers des objectifs transcendants. / In a society where many workers seek to engage in meaningful, mission-centered work, non-profit organizations (NPOs) are an increasingly attractive workplace. NPOs’ focus on employee engagement, participation and collaborative practices has sometimes meant that scholars have neglected the unique challenges of managing conflicts in this organizational context. Some researchers state that conflict is viewed as inappropriate for NPOs, whereas others argue that conflict is ubiquitous in all types of organizations. Although, the concepts of face and facework are often used to examine organizational and intercultural conflicts, few if any empirical studies have analyzed conflict in NPOs using this theoretical framework. As face and facework are co-constructed in and through interaction, this thesis focuses specifically on this “meso” analytic level, while also taking into account the intercultural dimensions of interactions. Based on observations of team meetings and interviews with team members of a culturally-diverse NPO in Montreal, this thesis aims to understand how members of the organization managed their face and facework during intercultural interactions. Relying on an analysis of speech acts, the results revealed that tensions are indeed viewed as inappropriate, but that participants used facework strategies that avoided or minimized them and oriented their facework to transcendent objectives.