Now, companies all around the world are facing growing and fierce business competition. In order to save costs and raise revenues, companies adopt more flexible and temporary strategy to hire employees, which called ¡§atypical employment¡¨. This research applied the methodology of ¡§narrative inquiry¡¨ to discuss my experience as atypical worker. As both a story-teller and a student, I want to write down what I had experienced, what I had observed and what I had been inspired. Hope what I learned could bring something new and different to the industry and the academic circle. Before entering NSYSU, I had worked at Acer Incorporated as a business assistant for two years and it was also my first job. At that time, the concept of dispatched worker was not well-known and I took the job ignorantly. In Acer, I had been through two different positions and it allowed me to have varied views and know better about atypical employment in Acer. Through pondering my past experience and writing my thesis, here are my research goals and findings. First, reexamine what I had learned and discovered as an atypical worker, employ ¡§narrative inquiry¡¨ to record the story and try to gain some valuable introspection. Second, provide companies and dispatched agencies which were interested in ¡§atypical employment¡¨ with details, obstacles and problems that might happened in atypical employment. Last but not least, as an exploratory study, supply first-hand materials for the academic circle to discover more useful and worthy phenomenon or information to peruse.

Customers are very important to all companies. The study shows that organizations spent 6 to 9 times more obtaining new customers than keeping old customers. All companies try to figure out the customers who can bring them high profit and improve customer satisfaction through good customer management. Therefore many companies implement Customer Relationship Management (CRM) system to reach the goals. However, Gartner Group presents that 32% companies abandon CRM system after completing implementation. It does not mean finish when CRM system rolls out. The company has to know it is a long journey when it decides to implement CRM system. The company A in this study implemented CRM system, Siebel, in 2003. The first phase focused on Sales Force Automation module. CRM team is responsible for adoption mission. In the beginning, the usage rate was very low and it took long time to get users adopt the system. A company did not give up. It tamed the users through many ways. This study displays the war between CRM team, IT people, and sales representatives who are the most important users to this system. CRM team and IT people play important roles during the process of CRM implementation. For that reason, their feelings and thoughts cannot be ignored. To explain the user behavior, the study introduces Unified theory of Acceptance and Use of Technology (UTAUT), which was formulated with four core determinants of intention and usage. Although some phenomenon can be elaborated by this theory, the study discovers some points beyond it: the meaning of system to the users is more important than performance expectation and effort expectation in the theory, and adjusting the cooperation of all departments related to system is more effective than improving the system only .

Thesis (M.A.)--California State University, Long Beach, 2007. / Includes bibliographical references.

Thesis (Ph. D.(Prakt. Teol.)--Universiteit van Pretoria, 2003. / Includes bibliographical references (p. 313-327).

Thesis (Ph. D.)--University of Missouri-Columbia, 2003. / Typescript. Vita. Includes bibliographical references (leaves 97-98). Also available on the Internet.

Thesis (D. Min.)--Trinity International University, 2003. / Abstract. Includes bibliographical references (leaves 163-169).

Thesis (D. Min.)--Austin Presbyterian Theological Seminary, 2000. / Includes bibliographical references (leaves 177-188).

Thesis (Ph. D.)--University of Missouri-Columbia, 2003. / Typescript. Vita. Includes bibliographical references (leaves 97-98). Also available on the Internet.

Thesis (M.A.)--York University, 1998. Graduate Programme in Psychology. / Typescript. Includes bibliographical references (leaves 253-263). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL:http://wwwlib.umi.com/cr/yorku/fullcit?pMQ27360.

Thesis (M.A.)--York University, 2002. Graduate Programme in Psychology. / Typescript. Includes bibliographical references (leaves 228-247). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://wwwlib.umi.com/cr/yorku/fullcit?pMQ71620.