There is an emerging trend of manufacturing companies offering combined products and services to customers as integrated solutions. Availability contracts are an apt instance of such offerings, where product use is guaranteed to customer and is enforced by incentive-penalty schemes. Uncertainties in such an industry setting, where all stakeholders are striving to achieve their respective performance goals and at the same time collaborating intensively, is increased. Understanding through-life uncertainties and their impact on cost is critical to ensure sustainability and profitability of the industries offering such solutions. In an effort to address this challenge, the aim of this research study is to provide an approach for the analysis of uncertainties in Product Service System (PSS) delivered in business-to-business application by specifying a procedure to identify, characterise and model uncertainties with an emphasis to provide decision support and prioritisation of key uncertainties affecting the performance outcomes. The thesis presents a literature review in research areas which are at the interface of topics such as uncertainty, PSS and availability contracts. From this seven requirements that are vital to enhance the understanding and quantification of uncertainties in Product Service System are drawn. These requirements are synthesised into a conceptual uncertainty framework. The framework prescribes four elements, which include identifying a set of uncertainties, discerning the relationships between uncertainties, tools and techniques to treat uncertainties and finally, results that could ease uncertainty management and analysis efforts. The conceptual uncertainty framework was applied to an industry case study in availability contracts, where each of the four elements was realised. This application phase of the research included the identification of uncertainties in PSS, development of a multi-layer uncertainty classification, deriving the structure of Bayesian Network and finally, evaluation and validation of the Bayesian Network. The findings suggest that understanding uncertainties from a system perspective is essential to capture the network aspect of PSS. This network comprises of several stakeholders, where there is increased flux of information and material flows and this could be effectively represented using Bayesian Networks.

The study of network-service disruptions caused by large-scale disturbances has mainly focused on assessing network damage; however, network-disruption responses, i.e., how the disruptions occur depending on social organizations, weather, and power resources, have been studied little. The goal of this research is to study the responses of network-service disruptions caused by large-scale disturbances with respect to (1) temporal and logical network, and (2) external factors such as weather and power resources, using real and publicly available heterogeneous data that are composed of network measurements, user inputs, organizations, geographic locations, weather, and power outage reports. Network-service disruptions at the subnet level caused by Hurricanes Katrina in 2005 and Ike in 2008 are used as the case studies. The analysis of network-disruption responses with respect to temporal and logical network shows that subnets became unreachable dependently within organization, cross organization, and cross autonomous system. Thus, temporal dependence also illustrates the characteristics of logical dependence. In addition, subnet unreachability is analyzed with respect to the external factors. It is found that subnet unreachability and the storm are weakly correlated. The weak correlation motivates us to search for root causes and discover that the majority of subnet unreachability reportedly occurred because of power outages or lack of power generators. Using the power outage data, it is found that subnet unreachability and power outages are strongly correlated.