The goal of the study was to determine whether the Occupational Personality Questionnaire (OPQ32i) yielded comparable results when two different modes of administration, namely paperand- pencil and Internet-based administration, were used in real-life, high-stakes selection settings. Two studies were conducted in which scores obtained online in unproctored settings were compared with scores obtained during proctored paper-and-pencil settings. The psychometric properties of the paper-and-pencil and Internet-based applications were strikingly similar. Structural equation modelling with EQS indicated substantial support for the hypothesis that covariance matrices of the paper-and-pencil and online applications in both studies were identical. It was concluded that relationships between the OPQ32i scales were not affected by mode of administration or supervision.

The goal of the study was to determine whether the Occupational Personality Questionnaire (OPQ32i) yielded comparable results when two different modes of administration, namely paperand- pencil and Internet-based administration, were used in real-life, high-stakes selection settings. Two studies were conducted in which scores obtained online in unproctored settings were compared with scores obtained during proctored paper-and-pencil settings. The psychometric properties of the paper-and-pencil and Internet-based applications were strikingly similar. Structural equation modelling with EQS indicated substantial support for the hypothesis that covariance matrices of the paper-and-pencil and online applications in both studies were identical. It was concluded that relationships between the OPQ32i scales were not affected by mode of administration or supervision.

The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ). / Industrial and Organizational Psychology / M.Com. (Industrial Psychology)

The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ). / Industrial and Organizational Psychology / M.Com. (Industrial Psychology)

This dissertation focused on identifying personality traits, as measured by the Occupational Personality Questionnaire 32 (OPQ32r) that may act as job performance predictors for customer service centre (CSC) agents in the banking industry. The purpose of this research was to determine whether there are relationships between certain personality traits of customer service centre agents and their job performance. Purposeful sampling was used to involve the entire agent base as participants (N=89). A quantitative empirical study was conducted in which the relationship between the independent variable (personality) and dependent variable (job performance) was investigated. Several personality traits that predicted job performance were identified. Identifying the personality characteristics of individuals who are successful in a CSC environment should aid organisations in creating a better/suitable fit between employees and the requirements of such an environment, thereby improving organisational outcomes. This research adds to current literature gaps in establishing the relationship between personality traits and performance in the context of a customer relations management call centre environment. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)

This dissertation focused on identifying personality traits, as measured by the Occupational Personality Questionnaire 32 (OPQ32r) that may act as job performance predictors for customer service centre (CSC) agents in the banking industry. The purpose of this research was to determine whether there are relationships between certain personality traits of customer service centre agents and their job performance. Purposeful sampling was used to involve the entire agent base as participants (N=89). A quantitative empirical study was conducted in which the relationship between the independent variable (personality) and dependent variable (job performance) was investigated. Several personality traits that predicted job performance were identified. Identifying the personality characteristics of individuals who are successful in a CSC environment should aid organisations in creating a better/suitable fit between employees and the requirements of such an environment, thereby improving organisational outcomes. This research adds to current literature gaps in establishing the relationship between personality traits and performance in the context of a customer relations management call centre environment. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)

Orientation In this study the interrelationship between specific personality and interests measures were explored to improve understanding of the respective constructs and their interrelations. A literature study and empirical research was conducted to serve the purpose of this study. Research purpose The purpose of this study was to explore the interrelationship between personality and interests using the measures of the OPQ, the 15FQ+, and the SDS. Motivation for study Much research has been done on the importance of the use of personality and interest questionnaires for career guidance and other purposes. However, a correlation between the SDS and OPQ and between the SDS and 15FQ+ has not been researched. As such, this study was intended to provide valuable insight into the interrelation between the personality and interests as measured by the OPQ, the SDS and the 15FQ+, which should enhance the interpretation of the respective constructs. Research Methodology An exploratory research method was used, as it was a systematic investigation of the relationship among two or more variables. A quantitative strategy of inquiry was used for this study. Main findings A canonical correlation analysis showed moderate to strong interrelationship between personality traits and vocational interest. The interrelation of the OPQ, the SDS and the 15FQ+ are significant. The findings indicated how personality and interests differ and converge for enhancing interpretation purposes. Practical/managerial implications Holland’s theory of vocational interests focuses on the application of the SDS for career purposes, as well as for measuring job fit and job satisfaction. A better understanding of the interrelationship between personality and interests help practitioners to optimize the use of the measures within various contexts. Contributions/value additions The study will enable practitioners to more effectively utilize the personality and interest measures, combined or separately, as the interrelationships are now better known and construct validity is enhanced. Conclusion The objective of this research was successfully achieved, as satisfactory evidence was provided to address the overarching research purpose. / Dissertation (MSc)--University of Pretoria, 2014. / Human Resource Management / MSc / Restricted

The main aim of the research project was to develop a change agent identification framework, to be used by organisational change management specialists to identify change agents more effectively in large organisations moving forward. To date, little research has been conducted regarding the role and identification of change agents in large organisations. In the context of the research project, the sample of change agents used, referred to employees affected by the change, spread across the organisation, assisting in communicating key messages and ensuring that their peers become change ready. A thorough 12-step empirical research process was followed, which included both a qualitative and quantitative approach. The qualitative process consisted of the development of a change agent identification framework, comprising of four dimensions, each with supportive information and/or items. The aim of the quantitative process was to empirically test the personality trait dimension of the framework with a sample group of 27 change agents and 135 employees influenced by a transformation process. This was to determine which change agent personality traits has a positive impact/effect on employee change readiness levels during transformation. Through a rigorous analysis process, only the phlegmatic, persuasive and optimistic personality traits resulted in having some positive effect on employees during a transformation process. In support of these findings, the literature study findings as well as the qualitative empirical research findings indicated that the persuasive and optimistic personality traits need to form part of a change agents’ personality profile. The phlegmatic personality trait was not evident throughout all literature findings. The literature and empirical results contributed towards a comprehensive understanding of the way in which individuals should be identified as change agents in large organisations. The developed framework should assist industrial and organisational psychologists in the future to identify individuals as change agents, more efficiently. Recommendations were made on the future expansion of a knowledge base for organisational change agents. / Industrial and Organisational Psychology / D. Com. (Industrial and Organisational Psychology)

The main aim of the research project was to develop a change agent identification framework, to be used by organisational change management specialists to identify change agents more effectively in large organisations moving forward. To date, little research has been conducted regarding the role and identification of change agents in large organisations. In the context of the research project, the sample of change agents used, referred to employees affected by the change, spread across the organisation, assisting in communicating key messages and ensuring that their peers become change ready. A thorough 12-step empirical research process was followed, which included both a qualitative and quantitative approach. The qualitative process consisted of the development of a change agent identification framework, comprising of four dimensions, each with supportive information and/or items. The aim of the quantitative process was to empirically test the personality trait dimension of the framework with a sample group of 27 change agents and 135 employees influenced by a transformation process. This was to determine which change agent personality traits has a positive impact/effect on employee change readiness levels during transformation. Through a rigorous analysis process, only the phlegmatic, persuasive and optimistic personality traits resulted in having some positive effect on employees during a transformation process. In support of these findings, the literature study findings as well as the qualitative empirical research findings indicated that the persuasive and optimistic personality traits need to form part of a change agents’ personality profile. The phlegmatic personality trait was not evident throughout all literature findings. The literature and empirical results contributed towards a comprehensive understanding of the way in which individuals should be identified as change agents in large organisations. The developed framework should assist industrial and organisational psychologists in the future to identify individuals as change agents, more efficiently. Recommendations were made on the future expansion of a knowledge base for organisational change agents. / Industrial and Organisational Psychology / D. Com. (Industrial and Organisational Psychology)

Working mothers face various challenges today, one of which is to be a mother, wife,caretaker and employee all at the same time. Fulfilling these challenging and sometimes demanding roles can contribute to role overload and conflict, which can have a negative impact on organisational effectiveness, as well as the overall wellbeing of the working mother. This dissertation outlines the relationship between personality dimensions, sense of coherence and the coping styles of working mothers from a salutogenic perspective. The Occupational Personality Questionnaire (OPQ), Orientations to Life Questionnaire (OLQ) and the Coping Orientations to the Problems Experienced (COPE) Questionnaire were used to measure the relationship between personality dimensions, sense of coherence and the coping styles of working mothers. The study was conducted with 102 working mothers representing different ethnic groups and occupational levels in different occupational fields and organisations. A theoretical relationship was established. The empirical investigation provided evidence of such a relationship and it seems that coping styles can be predicted from considering personality dimensions and sense of coherence. / Industrial & Organisational Psychology / M.A. (Industrial Psychology)