The aim of the study is to evaluate the effectiveness of the Integrated Development Plan (lDP) as a tool to accelerate service delivery and economic growth. The study is guided by the objectives below: • Investigate the implementation of the municipal Integrated Development Plan (IDP) • Establish the problems faced by the Integrated Development Plan (IDP) • Evaluate the level of participation of the public • Determine the improvement of service delivery brought about by the Integrated Development Plan (lDP) • Assess the level of skills and capacity of municipal officials and their knowledge, understanding and readiness, for implementation of a successful effective IDP to accelerate service delivery • Recommend effective ways to accelerate service delivery, poverty alleviation, job creation and economic growth through the IDP. The study achieved the objectives desired through questionnaires. The study is empirical and uses a qualitative methodology. The study is empirical, and semi-structured questionnaires were used to collect data. The major findings of the study are that: problems such as finance and politics, centralization of authority, lack of skilled and trained IDP employees, limited public participation, and lack of progress on service delivery, economic development, poor infrastructure and poor implementation of IDP are the main problems plaguing the delivery of effective and efficient IDP to address service delivery. Some of the mam recommendations from the researcher to the municipality in discussion are: Training, skilling and development of municipal employee, Effective management, budgeting and planning Promotion of social and economic development and encouragement of public participation through SMMEs, BEE but most important, effective implementation of IDP policies. / Thesis (MA.(Public Admin) North-West University, Mafikeng Campus, 2012

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state of the art in digital reference as of late 2001 â early 2002, and validates the general process model of asynchronous digital reference.

This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of perceptual data. The first research question explores how the time since consumers have experienced the service influences their service quality evaluations. The second research question examines how the number of service providers currently used by customers (sole versus multiple service providers) influences their service quality perceptions. / thesis (MBusiness-Research)--University of South Australia, 2005.

No description available.

Univ., Diss.--Lübeck, 2006.

Texte remanié de: Tesis--Madrid--Universidad San Pablo-CEU, 1998. / Bibliogr. p. [995]-1028.

Diss.--Wirtschaft--Johannes Guntenberg Universität Mainz, 2003. / Bibliogr. p. 181-197. Index.

Proefschrift--Sociale wetenschappen--Nijmegen--Universiteit, 2002. / Bibliogr. p. 233-247.

Thesis (Ph. D.)--Open University. BLDSC no. DX86242.

Thesis--University of Michigan. / Microfilm copy (positive) of typescript. Collation of the original: x, 367 ℓ. Bibliography: leaves 356-367.