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Art and Self Discovery The Call and Response of Making ArtTaylor, Cindy A 11 August 2015 (has links)
This arts-based research study grows out of the examination of a lifelong practice of art making I dub Call and Response. Gaining insight through the research and exploration of doodling, automatic drawing and other surrealist techniques and ideas about perception,
I not only better understood the development of my creative processes and strengthened my artistic voice, but learned how these practices could be beneficial in teaching and learning the visual arts in the k-12 classroom.
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A probabilistic approach to passport optionsHenderson, Vicky January 1999 (has links)
No description available.
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"Let Me Tell You Who I Am": A Qualitative Study of Identity and Accountability in Two Electronically-monitored Call CentresMcPhail, Brenda Jean 13 January 2014 (has links)
This thesis describes and analyses the ways in which employees in two front line call centre settings report their experience of qualitative and quantitative monitoring in the workplace, and its impact on their work and work life. I conducted ethnographically informed fieldwork, including participant observation and interviews, in two financial service call centre sites. Emerging from the rich descriptions participants shared about their work life, identity and accountability stood out as key themes. The sites, which use similar methods of monitoring and performance measurement, had quite different management strategies in place which affected staff perceptions of identity and accountability. I modified an activity theory framework to create a model of organisational, professional and peer identities and accountabilities, and to examine the ways these connect, interact, and sometimes disconnect, with one another. Call centres are contentious workplaces in the literature, generating ongoing debate about the extent to which electronic monitoring is effective as a method of control and about the way monitoring and surveillance affects workers. Using this framework allows me to look at common call centre issues, such as the quality/quantity dichotomy, through a different and potentially helpful lens, one that is novel in the call centre literature. My findings suggest that when the various facets of identities and accountabilities are poorly aligned, workers are forced to prioritize one over the other, often to the detriment of both. In the financial service call centres I studied, workers often chose to prioritize professional and peer identity over organisational accountability when organisational requirements were strongly felt to conflict with the ways in which a professional banker should behave towards customers and colleagues. Workers made these choices despite clearly understanding the potential consequences to themselves in terms of achieving performance metric targets and supervisory approval. Conceptualizing call centre workers’ responses to monitoring and measurement from an identity and accountability perspective offers new insights into the reasons why financial service call centre workers are often dissatisfied or frustrated with standard call centre measurement practices, leading to potential practical solutions.
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"Let Me Tell You Who I Am": A Qualitative Study of Identity and Accountability in Two Electronically-monitored Call CentresMcPhail, Brenda Jean 13 January 2014 (has links)
This thesis describes and analyses the ways in which employees in two front line call centre settings report their experience of qualitative and quantitative monitoring in the workplace, and its impact on their work and work life. I conducted ethnographically informed fieldwork, including participant observation and interviews, in two financial service call centre sites. Emerging from the rich descriptions participants shared about their work life, identity and accountability stood out as key themes. The sites, which use similar methods of monitoring and performance measurement, had quite different management strategies in place which affected staff perceptions of identity and accountability. I modified an activity theory framework to create a model of organisational, professional and peer identities and accountabilities, and to examine the ways these connect, interact, and sometimes disconnect, with one another. Call centres are contentious workplaces in the literature, generating ongoing debate about the extent to which electronic monitoring is effective as a method of control and about the way monitoring and surveillance affects workers. Using this framework allows me to look at common call centre issues, such as the quality/quantity dichotomy, through a different and potentially helpful lens, one that is novel in the call centre literature. My findings suggest that when the various facets of identities and accountabilities are poorly aligned, workers are forced to prioritize one over the other, often to the detriment of both. In the financial service call centres I studied, workers often chose to prioritize professional and peer identity over organisational accountability when organisational requirements were strongly felt to conflict with the ways in which a professional banker should behave towards customers and colleagues. Workers made these choices despite clearly understanding the potential consequences to themselves in terms of achieving performance metric targets and supervisory approval. Conceptualizing call centre workers’ responses to monitoring and measurement from an identity and accountability perspective offers new insights into the reasons why financial service call centre workers are often dissatisfied or frustrated with standard call centre measurement practices, leading to potential practical solutions.
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Optimale Echtzeit-Personaleinsatzplanung für Inbound-Call-Center durch Approximation von Warteschlangenkennzahlen mit künstlichen neuronalen NetzenKöller, Frank January 2007 (has links)
Zugl.: Hannover, Univ., Diss., 2007
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Psychological wellbeing as a consequence of situational elements in the new labour market /McIntyre, Duncan. January 2005 (has links)
Thesis (D.Psych.) - James Cook University, 2005. / Typescript (photocopy) Bibliography: leaves 203-223.
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Markenpersönlichkeit und Mitarbeiterverhalten in Kundentelefonaten /Lieven, Theo. January 1900 (has links)
Zugleich: Diss. Nr. 3572 Wirtschaftswiss. St. Gallen, 2008. / Register. Literaturverz.
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A mentor program to improve performance and retention of customer service representativesGarcia, Colette R. January 2009 (has links) (PDF)
Thesis (M.Ed.)--Regis University, Denver, Colo., 2009. / Title from PDF title page (viewed on May 27, 2009). Includes bibliographical references.
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Massnahmen zur Steigerung der "Freiwilligen Loyalität" von Mitarbeitenden von Call-Centers (Untersuchung am Beispiel eines Contact-Centers eines Schweizerischen Bundesbetriebs)Rotzer, Daniel. January 2005 (has links) (PDF)
Bachelor-Arbeit Univ. St. Gallen, 2005.
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Markenpersönlichkeit und Mitarbeiterverhalten in KundentelefonatenLieven, Theo January 2009 (has links) (PDF)
St. Gallen, Univ., Diss., 2009.
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