Thesis (M.A.)--University of Alberta, 2010. / Title from pdf file main screen (viewed May 16, 2010). "A thesis submitted to the Faculty of Graduate Studies and Research in partial fulfillment of the requirements for the degree of Master of Arts, Humanities Computing--Anthropology". Includes bibliographical references.

Information and Communication Technology (ICT) has become an integral part of almost every individual’s life. Although ICT, particularly the Internet, might offer numerous opportunities, individuals should also be aware of the associated risks. Especially with the younger generations who can be seen as being the most vulnerable to online dangers as they are becoming more involved in online activities. Children are utilizing new technologies from an early age and should know how to keep themselves and others safe whilst accessing the Internet. However, most of them do not have the required knowledge and expertise to protect themselves. This is because, under most circumstances, the parents do not understand their children’s online behaviours and activities and are, therefore, unable to teach their children how to utilize it safe and responsibly. A school can be seen as the perfect place to teach children safe online behaviours. However, there is currently a definite lack of e-Safety in South African schools, because no e-Safety policies are in place and there is little or nothing in curricula with regards to e-Safety. This can lead to additional concerns. The primary objective of this research study is, therefore, to develop, motivate and verify a framework that might contribute towards the development of an e-Safety culture. This e-Safety culture should allow individuals to adapt their behavior towards the secure utilization of ICT. However, for the purpose of this research study, the focus will primarily be on learners from primary and secondary schools.

This study aims to explore politeness shown by lecturers during tuition and student support conversations with the objective of promoting polite interactions between IsiZulu mother tongue and non-mother tongue speakers in higher education in South Africa. In particular, the study investigates the way in which politeness in email communication influences learning outcomes within an ODL environment, using quantitative and qualitative research methodologies, a questionnaire as well as interviews to collect data from a cross-section of students from an Open Distance Learning (ODL) institution. All the results drawn from the data sources, namely the questionnaires and interviews, were enumerated according to the data collection tools used. Version 12 of SPSS and Nvivo were used to analyse the quantitative data. The analysis is also based on the politeness strategies of Brown and Levinson (1978) as well as a conceptual framework that links all the variables. Based on the results, the research hypotheses are accepted, thus indicating that politeness in email communication influences learning outcomes within an ODL environment. In particular, the results show that, overall, lecturers who employ politeness contribute positively to student compliance. Accordingly, the study recommends that ODL should recognise both the role of language in communication as well as the power and influence of politeness in communication. / African Languages / D. Litt. et Phil.