Gabon is a Sub-Saharan francophone country which has been independent since August 1960. Its Educational System is modelled on the French System. However, the Gabonese Education System currently does not have any guidelines or policies for the system-wide implementation, integration and use of Information and Communication Technology (ICT) into the education system. The Gabonese Government committed itself to some ICT-related partnerships, but did not launch any programme or activity relating to those commitments. In addition, the Government provided funding to change the country’s Internet connectivity by satellite with the WASC/SAT3 sub-marine cable in order to make Internet access and connection ten times cheaper at the international level. Unfortunately, the benefit from this investment is not experienced in the country as the potential users, such as teachers, keep having challenges with Internet connection. After fifty years of independence, the government also does not offer sufficient opportunity for teachers to enhance their pedagogical knowledge and skill through teacher professional development (TPD). As a result, no research, guidelines or policies exist for the implementation and use of Open Distance Learning (ODL) for TPD supported by ICT. The aim of this qualitative descriptive exploratory research study was to explore, describe and understand the enablers and challenges of initiating ICT in the ODL training of Gabonese in-service teachers. Although the academic seat for this research was the School of Continuing Teacher Education on the Potchefstroom Campus of the North-West University in South Africa, the research project’s focus, conceptualisation, data-collection and data-interpretation were all based and conducted within the researcher’s heimat, i.e. the Gabonese Education System context. An interactive qualitative casestudy research design (Denzin & Lincoln, 2005; Merriam, 1998) was used in this investigation to obtain in-depth context sensitive data concerning the attitudes, fears, needs, expectations, infrastructure and readiness of the Gabonese Education teachers (at schools and training institutions) for the implementation and use of ICT for ODL training of Gabonese English (second language) teachers, collected through qualitative research methods, i.e. semi-structured open-ended individual and focusgroup interviews, as well as additional research artefacts in the form of photographs to visually record the unique contexts involved. The researcher decided to involve Gabonese English (second language) teachers in the investigation, as he has worked in this discipline for at least twenty years. To ensure sufficient participants, the researcher made use of a snowball strategy where participants in the research referred others. Participants were also selected according to specific selection criteria. Two English (second language) teachers, one school principal, four ICT specialists, one advisor of English teachers, and one inspector of English teachers (ICT specialist) participated in eight individual interviews. Nine English teachers and two advisors of English teachers participated in four focus-group interviews. All interviews were conducted in French. At the North-West University in South Africa, the researcher transcribed the interview data and used ATLAS.ti™ (qualitative data-analysis software) to construct an integrated data-set for analysis. Qualitative data-analysis was performed under the guidance of an expert researcher in qualitative data-analysis. The relevant research findings were translated into English for the purpose of this report. Qualitative data-analysis of the integrated data-set identified six categories of data related to three themes, i.e. (i) Gabonese Education, (ii) ICT in Gabon and (iii) ODL in Gabon. The six categories are: (i) Challenges of Gabonese Education, (ii) Enablers of Gabonese Education, (iii) Challenges to implementation and integration of ICT, (iv) Enablers of ICT; (v) Challenges of ODL, and (vi) Enablers of ODL. These categories supported by codes and quotations provide basic ideas on the research enablers and challenges of initiating ICT in ODL training of Gabonese in-service teachers. The discussion comprises thirty codes, and recommendations are made. The findings of this rich qualitative exploration could benefit and support the Gabonese Education Department, policy makers and academic institutions in their quest to implement, integrate and use ICT in the TPD of in-service teachers via DE and ODL. / Thesis (MEd (Curriculum Development))--North-West University, Potchefstroom Campus, 2013.

Gabon is a Sub-Saharan francophone country which has been independent since August 1960. Its Educational System is modelled on the French System. However, the Gabonese Education System currently does not have any guidelines or policies for the system-wide implementation, integration and use of Information and Communication Technology (ICT) into the education system. The Gabonese Government committed itself to some ICT-related partnerships, but did not launch any programme or activity relating to those commitments. In addition, the Government provided funding to change the country’s Internet connectivity by satellite with the WASC/SAT3 sub-marine cable in order to make Internet access and connection ten times cheaper at the international level. Unfortunately, the benefit from this investment is not experienced in the country as the potential users, such as teachers, keep having challenges with Internet connection. After fifty years of independence, the government also does not offer sufficient opportunity for teachers to enhance their pedagogical knowledge and skill through teacher professional development (TPD). As a result, no research, guidelines or policies exist for the implementation and use of Open Distance Learning (ODL) for TPD supported by ICT. The aim of this qualitative descriptive exploratory research study was to explore, describe and understand the enablers and challenges of initiating ICT in the ODL training of Gabonese in-service teachers. Although the academic seat for this research was the School of Continuing Teacher Education on the Potchefstroom Campus of the North-West University in South Africa, the research project’s focus, conceptualisation, data-collection and data-interpretation were all based and conducted within the researcher’s heimat, i.e. the Gabonese Education System context. An interactive qualitative casestudy research design (Denzin & Lincoln, 2005; Merriam, 1998) was used in this investigation to obtain in-depth context sensitive data concerning the attitudes, fears, needs, expectations, infrastructure and readiness of the Gabonese Education teachers (at schools and training institutions) for the implementation and use of ICT for ODL training of Gabonese English (second language) teachers, collected through qualitative research methods, i.e. semi-structured open-ended individual and focusgroup interviews, as well as additional research artefacts in the form of photographs to visually record the unique contexts involved. The researcher decided to involve Gabonese English (second language) teachers in the investigation, as he has worked in this discipline for at least twenty years. To ensure sufficient participants, the researcher made use of a snowball strategy where participants in the research referred others. Participants were also selected according to specific selection criteria. Two English (second language) teachers, one school principal, four ICT specialists, one advisor of English teachers, and one inspector of English teachers (ICT specialist) participated in eight individual interviews. Nine English teachers and two advisors of English teachers participated in four focus-group interviews. All interviews were conducted in French. At the North-West University in South Africa, the researcher transcribed the interview data and used ATLAS.ti™ (qualitative data-analysis software) to construct an integrated data-set for analysis. Qualitative data-analysis was performed under the guidance of an expert researcher in qualitative data-analysis. The relevant research findings were translated into English for the purpose of this report. Qualitative data-analysis of the integrated data-set identified six categories of data related to three themes, i.e. (i) Gabonese Education, (ii) ICT in Gabon and (iii) ODL in Gabon. The six categories are: (i) Challenges of Gabonese Education, (ii) Enablers of Gabonese Education, (iii) Challenges to implementation and integration of ICT, (iv) Enablers of ICT; (v) Challenges of ODL, and (vi) Enablers of ODL. These categories supported by codes and quotations provide basic ideas on the research enablers and challenges of initiating ICT in ODL training of Gabonese in-service teachers. The discussion comprises thirty codes, and recommendations are made. The findings of this rich qualitative exploration could benefit and support the Gabonese Education Department, policy makers and academic institutions in their quest to implement, integrate and use ICT in the TPD of in-service teachers via DE and ODL. / Thesis (MEd (Curriculum Development))--North-West University, Potchefstroom Campus, 2013.

This research study explored the predictive value of psychological grit in determining student retention among postgraduates in an Open Distance Learning (ODL) institution in South Africa. Working from within a quantitative framework (and adopting a correlational research design), an online version of the Grit-S scale was utilised to gauge participants’ levels of grit (n = 837), followed by one-year lagged secondary data which sought to ascertain retention among the sample. Seeking to explore the psychometric rigour of the Grit-S scale, exploratory and partial confirmatory factor analyses were employed to investigate the validity of the instrument, followed by the assessment of Cronbach’s alpha coefficients. Thereafter, correlations and binary logistic regressions were employed to investigate the relationship between the constructs and explore grit’s ability to predict retention from one academic period to the next. Results from the analyses indicated that, while the Grit-S scale demonstrates sound validity and reliability for use within ODL settings, grit was neither related to retention nor could it significantly predict retention among the current sample. Although these results do not negate grit’s reported role in determining successful student outcomes in traditional higher education settings, they bring to the fore a need to critically re-examine grit’s contribution to understanding retention, not only among ODL students, but among those whose socio-economic circumstances remain a crucial barrier. As such, pre- emptive strategies aimed at retaining students should rather focus on mitigating the immediate, and often negative, socio-economic circumstances faced by students, rather than intervening based on their levels of psychological grit. / Psychology / D. Litt. et Phil. (Psychology)

Ce mémoire de maîtrise porte sur la contribution que pourrait apporter l’Enseignement à distance par radio (EADR) dans la réduction du taux d’échec aux examens du baccalauréat 1ère partie en Haïti. De manière spécifique, nous souhaitions élaborer un programme d’ « Enseignement à distance par radio » (EADR) afin d’aider l’ensemble des candidats bacheliers des classes de Rhéto à préparer les examens du bac 1ère partie. En Haïti, l’Enseignement à distance (EAD) est pratiquement absent. De nombreux pays ayant eu des situations similaires à Haïti ont mis en place des programmes de « Formations ouvertes et à distance » (FOAD) en complémentarité avec le mode d’enseignement classique ou en mode présentiel. La complexité de la situation exige d’envisager diverses pistes pour sortir le système éducatif haïtien de cette léthargie. Si l’on ne peut considérer l’EAD comme l’unique perspective, il est par contre pertinent et souhaitable de l’envisager comme une alternative non négligeable (Lubérisse, 2003). En nous appuyant sur les principales conditions d’efficacité des FOAD définies par Karsenti (2003), les principes théoriques de type R & D (Van der Maren, 2003?), le cadre théorique de la méthodologie de l’évaluation des besoins de Chagnon et Paquette (Institut universitaire des Centres Jeunesses de Montréal, 2005) et de Roegiers, Wouters & Gerard (1992), nous avons élaboré les grandes lignes générales de ce programme d’EADR et les avons soumises à douze (12) acteurs clés du système éducatif haïtien (4 élèves, 3 parents, 2 enseignants et 3 spécialistes de la radio ou de l’EADR). Cette ébauche de programme comportait principalement les objectifs du programme d’EADR, la méthode pédagogique, le contenu et les conditions de mise en œuvre. Des données recueillies par le biais d’entrevues individuelles il ressort que l’implantation d’un programme d’EADR peut être bénéfique au système éducatif haïtien, particulièrement sur les résultats d’examens officiels du baccalauréat 1ère partie. Les douze participants à notre recherche, croient que l’objectif poursuivi par le programme d’EADR est tout à fait réalisable et important pour le public cible. Tout en notant l’aspect positif du programme d’EADR proposé, les participants réclament certaines modifications quant à la méthode pédagogique, au contenu et aux conditions de mise en œuvre. Ainsi, les recommandations faites par les douze acteurs clés du système éducatif, jointes à notre recension nous ont permis d’élaborer un nouveau programme d’EADR revu et corrigé qui pourra servir de base à une évaluation plus large. / This Master’s thesis examines the contribution of Distance Learning through Broadcasting to the reduction of the failure rate at the first part of the High school diploma (Baccalauréat) examination in Haiti. Specifically, we wished to design this type of program with the objective to help all the candidates of the first part of the Baccalauréat (retho’s classes) to prepare for this exam. Several countries which have experienced similar situations as the one in Haiti have set up programs of Open Distance Learning (ODL) in order to complete the classic face-to-face mode of teaching and learning. In Haiti, Distance Learning is practically absent. The complexity of the situation requires the planning of diverse solutions to help the Haitian educational system out of its lethargy. If we cannot consider Distance learning as the only prospect, it is, on the other hand, relevant and desirable to envision it as an interesting alternative (Lubérisse, 2003). This study, centered on the qualitative approach allows us to collect data with twelve (12) key actors of the Haitian educational system (4 pupils, 3 parents, 2 professors and 3 specialists of the radio or Distance Learning by Broadcasting). Drawing on the main conditions of efficiency of Open Distance Learning (ODL) defined by Karsenti (2003), the theoretical principles of R and D (Van der Maren, 2003), the theoretical frame of Chagnon and Paquette’s needs assessment methodology (Centre Jeunesse de Montréal - Institut universitaire, 2005) and of Roegiers, Wouters and Gerard (1992), we outlined the proposed Distance Learning through Broadcasting program and submitted it twelve (12) key actors of Haiti’s educational system (4 students, 3 parents, 2 teachers, and 3 radio or DLBR experts). This sketch contained mainly, the objectives of the program, the pedagogical approach, the contents and the conditions of implementation. The analysis of data generated through individual interviews shows that implementing such a program can be advantageous for the Haitian educational system, particularly as regards the results of the official examinations of the first part of the High school diploma (first part of the Baccalauréat). The twelve (12) participants in our research believe that the objective pursued by the program of Distance learning is achievable and important for the targeted public. While noting the positive aspect of this project, the participants suggested some modifications of the pedagogical approach, the contents and the conditions of implementation. The recommendations made by these twelve key actors of the educational system and our literature review allowed us to produce a new draft of the program outline, revised and corrected. This draft can be used as the basis for a wider evaluation.

Ce mémoire de maîtrise porte sur la contribution que pourrait apporter l’Enseignement à distance par radio (EADR) dans la réduction du taux d’échec aux examens du baccalauréat 1ère partie en Haïti. De manière spécifique, nous souhaitions élaborer un programme d’ « Enseignement à distance par radio » (EADR) afin d’aider l’ensemble des candidats bacheliers des classes de Rhéto à préparer les examens du bac 1ère partie. En Haïti, l’Enseignement à distance (EAD) est pratiquement absent. De nombreux pays ayant eu des situations similaires à Haïti ont mis en place des programmes de « Formations ouvertes et à distance » (FOAD) en complémentarité avec le mode d’enseignement classique ou en mode présentiel. La complexité de la situation exige d’envisager diverses pistes pour sortir le système éducatif haïtien de cette léthargie. Si l’on ne peut considérer l’EAD comme l’unique perspective, il est par contre pertinent et souhaitable de l’envisager comme une alternative non négligeable (Lubérisse, 2003). En nous appuyant sur les principales conditions d’efficacité des FOAD définies par Karsenti (2003), les principes théoriques de type R & D (Van der Maren, 2003?), le cadre théorique de la méthodologie de l’évaluation des besoins de Chagnon et Paquette (Institut universitaire des Centres Jeunesses de Montréal, 2005) et de Roegiers, Wouters & Gerard (1992), nous avons élaboré les grandes lignes générales de ce programme d’EADR et les avons soumises à douze (12) acteurs clés du système éducatif haïtien (4 élèves, 3 parents, 2 enseignants et 3 spécialistes de la radio ou de l’EADR). Cette ébauche de programme comportait principalement les objectifs du programme d’EADR, la méthode pédagogique, le contenu et les conditions de mise en œuvre. Des données recueillies par le biais d’entrevues individuelles il ressort que l’implantation d’un programme d’EADR peut être bénéfique au système éducatif haïtien, particulièrement sur les résultats d’examens officiels du baccalauréat 1ère partie. Les douze participants à notre recherche, croient que l’objectif poursuivi par le programme d’EADR est tout à fait réalisable et important pour le public cible. Tout en notant l’aspect positif du programme d’EADR proposé, les participants réclament certaines modifications quant à la méthode pédagogique, au contenu et aux conditions de mise en œuvre. Ainsi, les recommandations faites par les douze acteurs clés du système éducatif, jointes à notre recension nous ont permis d’élaborer un nouveau programme d’EADR revu et corrigé qui pourra servir de base à une évaluation plus large. / This Master’s thesis examines the contribution of Distance Learning through Broadcasting to the reduction of the failure rate at the first part of the High school diploma (Baccalauréat) examination in Haiti. Specifically, we wished to design this type of program with the objective to help all the candidates of the first part of the Baccalauréat (retho’s classes) to prepare for this exam. Several countries which have experienced similar situations as the one in Haiti have set up programs of Open Distance Learning (ODL) in order to complete the classic face-to-face mode of teaching and learning. In Haiti, Distance Learning is practically absent. The complexity of the situation requires the planning of diverse solutions to help the Haitian educational system out of its lethargy. If we cannot consider Distance learning as the only prospect, it is, on the other hand, relevant and desirable to envision it as an interesting alternative (Lubérisse, 2003). This study, centered on the qualitative approach allows us to collect data with twelve (12) key actors of the Haitian educational system (4 pupils, 3 parents, 2 professors and 3 specialists of the radio or Distance Learning by Broadcasting). Drawing on the main conditions of efficiency of Open Distance Learning (ODL) defined by Karsenti (2003), the theoretical principles of R and D (Van der Maren, 2003), the theoretical frame of Chagnon and Paquette’s needs assessment methodology (Centre Jeunesse de Montréal - Institut universitaire, 2005) and of Roegiers, Wouters and Gerard (1992), we outlined the proposed Distance Learning through Broadcasting program and submitted it twelve (12) key actors of Haiti’s educational system (4 students, 3 parents, 2 teachers, and 3 radio or DLBR experts). This sketch contained mainly, the objectives of the program, the pedagogical approach, the contents and the conditions of implementation. The analysis of data generated through individual interviews shows that implementing such a program can be advantageous for the Haitian educational system, particularly as regards the results of the official examinations of the first part of the High school diploma (first part of the Baccalauréat). The twelve (12) participants in our research believe that the objective pursued by the program of Distance learning is achievable and important for the targeted public. While noting the positive aspect of this project, the participants suggested some modifications of the pedagogical approach, the contents and the conditions of implementation. The recommendations made by these twelve key actors of the educational system and our literature review allowed us to produce a new draft of the program outline, revised and corrected. This draft can be used as the basis for a wider evaluation.

Facilitation of learning through the use of tutors is a worldwide approach that is supported by most Open and Distance Learning institutions. This approach was expanded by integrating face-to-face mode of delivery and online delivery with the purpose of increasing access and participation of students at Unisa. However, the practicality of this integration cannot be overlooked and this reality led to this study. Given the background, this dissertation presents a study on tutors’ perceptions of effective facilitation through the use of an integrated tutor model (ITM) in an Open Distance Learning (ODL) environment. This study sought to explore the views of Unisa tutors focusing on the success factors, challenges and the impact this model has on tutors’ behaviour in terms of tutorial delivery in the implementation of the integrated tutor model in tutorial classes. This was done with an aim of expanding access and participation. A qualitative research method was conducted with Unisa Gauteng Region tutors. Data was collected through face-to-face interviews. The findings of the study showed that the level of academic staff involvement in the tutorial program is very low and there was no involvement at all in other colleges. The training and development provided to ODL tutors is highly appreciated by tutors, however, it needs to be intensified to yield the desired outcomes. Findings further revealed that the institution needs to attend to the provision of access to students. Based on these findings, recommendations were made that academic staff members need to increase their level of involvement in the tutorial program in order to support tutors who provide support to students. Practical training of tutors on the use of technology is necessary and the institution must increase access to computers and the internet for students. / Educational Studies / M. Ed. (Open and Distance Learning)

The recent global growth and popularity of open and distance learning (ODL) has been attributed to its advantages, such as flexibility for students who wish to study while working. Moreover, ODL is an effective tool in extending participation to students from less privileged social groups who are unreachable due to geographic location or cannot access higher education due to diverse factors, such as financial constraints or domestic arrangements. In the light of this, this study investigated learner support in the Department of Adult Basic Education and Training (ABET) at the University of South Africa (Unisa), the largest, dedicated ODL institution in South Africa. A review of literature identified the Community of Inquiry model proposed by Garrison, Anderson and Archer (2001) as useful in this context and I used it as a conceptual framework for the empirical inquiry that I undertook. A mixed method approach comprising two consecutive phases was employed to investigate the research questions. A self-designed questionnaire was used to gather quantitative data from a random sample of 400 students registered for the ABET Diploma module (Phase One) followed by face to face interviews with selected lecturers and students (Phase Two). The scope of the study was limited to ABET lecturers, ABET diploma students and to selected Unisa learner support systems, such as myUnisa which includes a web-based discussion forum. The findings of the inquiry were presented and discussed under three main headings: the findings of Phase One, the findings of Phase Two and a summary in which the findings of the two phases were integrated where appropriate. The themes that emerged from the questionnaire and the interviews demonstrate clearly that learner support in the ABET Department is crucial in ensuring learner success. Interlinking themes are as follows: the context of the students, levels of computer literacy, accessibility of Unisa learner support systems, student motivation and time management. Many ABET students live in remote areas of the country and have little or no access to internet facilities. However, the majority of students agreed that they would like to interact more with other students through myUnisa in future. Lecturers and students agreed that myUnisa was a vital tool in teaching the students online; yet both students and lecturers still regarded contact discussion classes as the most important form of learner support. The findings suggested that the distance between the university and the student still has to be reduced more to ensure that student support reaches all students equitably. / Curriculum and Instructional Studies / D. Ed. (Curriculum Studies)

Text in English / In a quest to identify best practices in teaching courses in English for Specific Purposes (ESP), this study investigated effective teaching of an online English module in an Open Distance Learning (ODL) environment. Although ODL is attractive to both students and lecturers, there are significant problems regarding how learning, teaching, interaction and assessment should be conducted in this context. The problems are exacerbated by the limited knowledge of using the online systems and constraints linked to time spent on tasks. The study adopted the qualitative research approach, using a case study design and data collected from three research instruments, namely online questionnaires, an online observation schedule and a content analysis schedule. The research population in the current study comprised students, lecturers, and e-tutors based at one ODL university. In order to engender best practices of effective teaching in an ODL environment, the Community of Inquiry (Col) framework and Zone of Proximal Development (ZPD) theory were applied to the research findings of the current study. The findings indicate that effective teaching of an online English module in an ODL context could take place when content is effectively structured; assessment reflects course content; there is teamwork and collaboration amongst lecturers; students effectively interact with the material, lecturers/e-tutors, and with each other. The findings of this study add to the volume of research on best practices for effective online ESP teaching in ODL higher learning institutions. / English Studies / D. Litt. et Phil. (English)

This study focuses on student support service quality with particular reference to an Open Distance Learning (ODL) environment. Taking student support services as anchors in mainstreaming ODL, the aims of the study are to develop an instrument that can accurately measure student support service quality in an Ethiopian ODL environment. Simultaneously, it is to investigate an alleged gap between students’ expectations and experiences of service quality in the Ethiopia-UNISA context. In doing so, an attempt is made to determine the students’ level of satisfaction with the student support services provided. The study relies on quantitative methods and a design-based research strategy, which involves iterative and step-by-step processes of investigation. The theoretical framework employed in this study is Gaps Model by Parasuraman, Ziethaml and Berry (1985). Using an instrument of which the possible level of external and internal validity has been ensured, data are collected and quantitatively analysed using a standard Statistical Package for the Social Sciences (SPSS). The data suggest that there are five dimensions that play a cardinal role in the measurement of student support service quality in an ODL context, namely supervision support, infrastructure, administrative support, academic facilitation and corporate image. In the Ethiopian context, there appears to be a discrepancy between students’ expectations and their experiences of the quality of student support services. More than often their expectations exceed their actual experiences of quality service provision. Students’ satisfaction levels are negatively affected by the quality of four of the support services provided by UNISA as measured through expectations and experiences. In contrast, the students’ responses show that they are highly satisfied with the corporate image UNISA holds both in Ethiopia and internationally. From among the five dimensions, however, corporate image and supervision support stand out to be the most important dimensions in contributing to the students’ satisfaction and dissatisfaction, respectively. As a recommendation, this study highlights that these two dimensions must be focal areas by UNISA as more effort must be exerted to build the image of UNISA in Ethiopia and to improve the supervision support provided to students. / Educational Leadership and Management / D. Ed. (Education Management)

The recent global growth and popularity of open and distance learning (ODL) has been attributed to its advantages, such as flexibility for students who wish to study while working. Moreover, ODL is an effective tool in extending participation to students from less privileged social groups who are unreachable due to geographic location or cannot access higher education due to diverse factors, such as financial constraints or domestic arrangements. In the light of this, this study investigated learner support in the Department of Adult Basic Education and Training (ABET) at the University of South Africa (Unisa), the largest, dedicated ODL institution in South Africa. A review of literature identified the Community of Inquiry model proposed by Garrison, Anderson and Archer (2001) as useful in this context and I used it as a conceptual framework for the empirical inquiry that I undertook. A mixed method approach comprising two consecutive phases was employed to investigate the research questions. A self-designed questionnaire was used to gather quantitative data from a random sample of 400 students registered for the ABET Diploma module (Phase One) followed by face to face interviews with selected lecturers and students (Phase Two). The scope of the study was limited to ABET lecturers, ABET diploma students and to selected Unisa learner support systems, such as myUnisa which includes a web-based discussion forum. The findings of the inquiry were presented and discussed under three main headings: the findings of Phase One, the findings of Phase Two and a summary in which the findings of the two phases were integrated where appropriate. The themes that emerged from the questionnaire and the interviews demonstrate clearly that learner support in the ABET Department is crucial in ensuring learner success. Interlinking themes are as follows: the context of the students, levels of computer literacy, accessibility of Unisa learner support systems, student motivation and time management. Many ABET students live in remote areas of the country and have little or no access to internet facilities. However, the majority of students agreed that they would like to interact more with other students through myUnisa in future. Lecturers and students agreed that myUnisa was a vital tool in teaching the students online; yet both students and lecturers still regarded contact discussion classes as the most important form of learner support. The findings suggested that the distance between the university and the student still has to be reduced more to ensure that student support reaches all students equitably. / Curriculum and Instructional Studies / D. Ed. (Curriculum Studies)