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A survey-feedback approach to the management of resistance to changeGoodwin, Shelagh 12 1900 (has links)
The aim of this study was to explore the role of feedback in managing resistance to
organisational change. A general systems theoretical model of individual resistance to
change was developed. It describes the origin, function and outcomes of individual
resistance to planned organisational change. The role of feedback within this process
was identified as a central one and feedback was therefore identified as an important
point of leverage in managing resistance to change. The survey feedback approach was
adopted in a retail organisation undergoing significant change. Staff were asked to
respond to a survey on their experience of the change. Results were analysed and then
fed back to them during group discussions. The process was repeated. It was concluded
that the survey feedback approach significantly contributed to a reduction in resistance
to change and that both survey feedback approach and the model of individual resistance
to change merit further investigation. / Industrial Psychology / M.A. (Industrial Psychology)
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Performance Diagnostic Checklist – human services: adaptação e aplicação em uma empresa brasileira / Performance Diagnostic Checklist – human services: adapt in a Brazilian businessRocha, Glauce Gomes da 16 September 2016 (has links)
Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-11-01T17:05:53Z
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Previous issue date: 2016-09-16 / Some methods may be used to identify variables that maintain or limit classes of behaviors. The performance diagnostic tool called Performance Diagnostic Checklist - Human Services (PDC-HS), can be a useful tool in identifying functional variables, as well as indicating possible interventions to be implemented when there are performance problems. This research aimed to (1) Translate and adapt this tool that focuses on the verbal report of the leadership and the direct observations of the applicator, (2) create a team version to be answered by the employees, and (3) their respective applications in a business services company. The method consisted of seven steps, as follows: 1º) first check: students of the fifth year of Psychology, 2º) second check: Application in a pilot class of the company's management, 3º) third check: Appraisers experts in behavior analysis, 4º) fourth check: management team and direction of the company researched, 5º) defining and redefining the performance problem, 6º) fifth check: PDC-HS application of the target group and 7º) analysis. The results of the application of the tools in the different audiences are complementary. After the applications of PDC-HS in the researched company, 14 interventions were indicated in which seven are compatible actions between leadership and employees and seven are actions that would be appropriate based on the verbal report of the employees and that were not indicated on the basis of leadership’s verbal report. For future studies there is the need for customization of the tool, depending on the behavioral description of the performance problem, target audience and institution / Alguns métodos podem ser utilizados para a identificação de variáveis que mantêm ou limitam classes de comportamentos. A ferramenta de diagnóstico de desempenho chamada Performance Diagnostic Checklist – Human Services (PDC-HS), pode ser um instrumento útil na identificação de variáveis funcionais, além de indicar intervenções possíveis de serem implementadas, quando há problemas de desempenho. A presente pesquisa visou à (1) tradução e adaptação desta ferramenta que foca no relato verbal da liderança e nas observações diretas do aplicador, a (2) criação da versão equipe para ser respondida pelos liderados, e (3) suas respectivas aplicações em uma empresa do ramo de serviços. O método consistiu em 7 etapas, sendo elas: 1º) primeira verificação: Quintanistas de Psicologia, 2º) segunda verificação: Aplicação em uma turma piloto de gestores da empresa pesquisada, 3º) terceira verificação: Avaliadores especialistas em Análise do Comportamento, 4º) quarta verificação: Equipe administrativa e direção da empresa pesquisada, 5º) definição e redefinição do problema de desempenho, 6º) quinta verificação: Aplicação do PDC-HS no grupo alvo e 7º) análises. Os resultados das aplicações das ferramentas nos diferentes públicos são complementares. Após a aplicação do PDC-HS na empresa pesquisada, 14 intervenções foram indicadas nas quais sete são ações compatíveis entre liderança e liderados e sete são ações que seriam indicadas com base no relato verbal dos liderados e que não foi indicado com base no relato da liderança. Para futuras pesquisas há a necessidade de customização da ferramenta, a depender da descrição comportamental do problema de desempenho, público alvo e instituição
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A survey-feedback approach to the management of resistance to changeGoodwin, Shelagh 12 1900 (has links)
The aim of this study was to explore the role of feedback in managing resistance to
organisational change. A general systems theoretical model of individual resistance to
change was developed. It describes the origin, function and outcomes of individual
resistance to planned organisational change. The role of feedback within this process
was identified as a central one and feedback was therefore identified as an important
point of leverage in managing resistance to change. The survey feedback approach was
adopted in a retail organisation undergoing significant change. Staff were asked to
respond to a survey on their experience of the change. Results were analysed and then
fed back to them during group discussions. The process was repeated. It was concluded
that the survey feedback approach significantly contributed to a reduction in resistance
to change and that both survey feedback approach and the model of individual resistance
to change merit further investigation. / Industrial Psychology / M.A. (Industrial Psychology)
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