Thesis (MBA)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: Facilitation is considered one of the core leadership skills needed for young managers today. In order to master the principles of facilitation, it is necessary for potential facilitators to have a thorough understanding of the four main elements of facilitation namely, The Task at hand, the personal characteristics, skills and techniques required of facilitators, the group dynamics that come into play in the facilitation process and the facilitation process itself. In the continuously changing environment of business, it is important that managers lead their organisations and teams through change with a facilitation management style. In order to cope with change, it is necessary to understand what change is and how it will affect the organisation and the people working for the organisation. This study intends to give young, talented managers the skills to be effective facilitators in their organisations. It is intended to give talented managers a working document to help them manage in a constantly changing environment where much is expected of them regarding management styles and social interaction. / AFRIKAANSE OPSOMMING: Fasilitering word beskou as een van die kern leierskapsvaardighede wat van vandag se jong bestuurders verwag word. Ten einde die beginsels van fasilitering baas te raak, is dit belangrik dat voornemende fasiliteerders 'n deeglike begrip moet hê van die vier basiese beginsels van fasilitering naamlik, Die Taak wat afgehandel moet word, die eienskappe waaroor fasiliteerders moet beskik, die groepsdinamika betrokke in fasilitering en die proses van fasilitering self. In die voortdurend veranderende besigheidsomgewing is dit belangrik dat bestuurders hul organisasies en spanne lei aan die hand van 'n fasiliterende bestuurstyl. Ten einde verandering te kan hanteer, is dit nodig om te verstaan wat verandering behels en hoe dit die organisasie en die mense wat vir die organisasie werk beïnvloed. Dit is die doelwit van hierdie studie om jong, talentvolle fasiliteerders die vaardigheid te gee om effektiewe fasiliteerders in hul organisasies te wees. Dit is die bedoeling om talentvolle bestuurders 'n werksdokument te gee om hulle te help om te bestuur in 'n konstante veranderende omgewing waar baie van hulle verwag word rakende bestuurstyle en die interaksie met mense.

Thesis (MBA)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: The Beehive Model (Figure 1.1) of organisational renewal is a theoretical model and analytical tool, in a honeycomb formation as developed by Nel (2001), which is used to obtain a 'snapshot' of organisational compliance with the application of either best or poor practices associated with seven individual workplace practices within the contemporary economic climate. Each of the seven workplace practices has eight pairs of indicators, in a questionnaire format (Appendix A), used to obtain the 'snapshot' of how an evaluated organisation/department/business unit performs regarding the application of either poor or best practices. The workplace practices, namely Strategy, Change Leadership, Stakeholder Commitment, Pay and Incentives, Talent Creation, Business Disciplines, and Structures, are suggested to be strongly related to and critical for entrenching change and high performance in organisations if best practices are applied correctly as driven by strategy. It is suggested that the application of poor practices within the organisational environment is likely to result in inertia and poor performance. The study project endeavour to determine the rationale behind the Beehive Model of organisational renewal for the entrenchment of change and high performance in organisational culture, as justified by recent academic literature, using a literature review as research design. The correlation of entrenched change and high performance with the application of best practices, and entrenched organisational inertia and poor performance with the application of poor practices, is in both cases assumed to be positive and no attempt is made to empirically test the correlations within this study project. The Beehive Model and the literature reveal a synthesised environment that culturally and structurally integrates workplace practices and questionnaire indicators, reinforcing and causing high performance, and endeavouring to create and explain the following scenario: All employees are enabled and empowered to achieve their maximum capability and potential through formal and informal workplace practices and processes that are integrated throughout the organisation and structured in such a way that makes them clear and simple to understand and easy to use, channels information flow purposefully, encourages and forces active information flow, and delivers relevant and useful information within specific contexts as underpinned by competent employees that are actively involved in the design, implementation, usage and ongoing adjustment of the workplace practices. This encourages contextual business understanding, and commitment to and participation in performance enhancing problem solving through effort that is aligned with strategy. The findings suggest that the Beehive Model's structure and purpose and the associated questionnaire indicators are soundly supported by recent academic theory as well as the limited available empirical research on related topics. It is therefore possible to conclude with a reasonably high level of confidence, as viewed against the backdrop of trends in the literature, that high compliance with the correct and holistic application of best practice, as associated with the seven workplace practices' indicators, is likely to result in the entrenchment of change and high performance within an organisation's culture. The literature reviewed also strongly suggests the industry independence of the effective application of the Beehive Model's questionnaire indicators. / AFRIKAANSE OPSOMMING: Die 'Beehive'-model (Figure 1.1) van organisatoriese vernuwing is 'n teoretiese model en analitiese werktuig, in 'n heuningkoekformaat soos ontwerp deur Nel (2001), wat gebruik word om 'n 'kiekie' te verkry van organisatoriese nakoming ten opsigte van die toepassing van goeie of slegte praktyke binne die kontemporêre ekonomiese klimaat. Elkeen van die sewe werkplekpraktyke het agt pare aanwysers, in 'n vraelysformaat (Aanhangsel A), wat gebruik word om die 'kiekie' te verkry van hoe die geëvalueerde organisasie/afdeling/besigheidseenheid presteer ten opsigte van die toepassing van óf slegte óf goeie praktyke. Daar word te kenne gegee dat die werkplekpraktyke, naamlik Strategie, Veranderingsleierskap, Verbintenis van belanghebbendes, Vergoeding en Aansporing, Talentskepping, Besigheidsdissiplines en Strukture, sterk in verband staan met en kritiek is vir die vaslegging van verandering en hoë prestasie binne organisasies indien goeie praktyke korrek toegepas word soos gedryf deur strategie. Daar word te kenne gegee dat die toepassing van slegte praktyke binne die organisasie-omgewing waarskynlik traagheid en swak prestasie tot gevolg sal hê. Die studieprojek poog om die rasionaal van die 'Beehive'-model van organisasievernuwing vir die vaslegging van verandering en hoë prestasie in die organisasiekultuur te bepaal soos geregverdig deur onlangse akademiese literatuur deur die gebruikmaking van 'n literatuuroorsig as navorsingsontwerp. Daar word aangeneem dat die korrelasie van vasgelegde verandering en hoë prestasie met die toepassing van goeie praktyke, en vasgelegde organisasietraagheid en swak prestasie met die toepassing van swak praktyke in beide gevalle positief is en geen poging word aangewend om die korrelasies empiries te toets as deel van hierdie studieprojek nie. Die 'Beehive'-model en literatuuroorsig toon 'n saamgevoegde omgewing wat kultureel en struktureel die werkplekpraktyke en vraelysaanwysers integreer en daardeur hoë prestasie versterk en veroorsaak, en wat poog om die volgende scenario te skep en te verduidelik: Alle werknemers word in staat gestel (bekwaam) en bemagtig om hul volle vermoë en potensiaal te bereik deur formele en informele werkplekpraktyke en prosesse wat regdeur die organisasie geïntegreer is en wat duidelik en eenvoudig gestruktureer is om dit maklik te maak om te verstaan en te gebruik, informasievloei doelgerig te kanaliseer, aktiewe inligtingsvloei aan te moedig en te forseer, en wat toepaslike en nuttige inligting binne bepaalde verband lewer soos ondersteun deur bekwame werknemers wat aktief betrokke is by die ontwerp, implementering, gebruik en deurlopende aanpassing van die werkplekpraktyke. Dit moedig die kontekstuele begrip van die besigheid, asook verbintenis tot en deelname aan prestasieverhogende probleemoplossing aan deur inspanning wat strategiegerig is. Die bevindings dui daarop dat die 'Beehive'-model se struktuur en doel en die gepaardgaande vraelysaanwysers sterk ondersteun word deur onlangse akademiese teorie asook beperkte beskikbare empiriese navorsing ten opsigte van verwante onderwerpe. Daarom is dit moontlik om met 'n redelike hoë mate van vertroue tot die gevolgtrekking te kom, soos gesien teen die agtergrond van tendense in die literatuur, dat 'n hoë mate van nakoming van die korrekte en holistiese toepassing van goeie praktyke, soos geassosieer met die sewe werkplekpraktykaanwysers, waarskynlik sal lei tot die vaslegging van verandering en hoë prestasie in die kultuur van 'n organisasie. Die literatuuroorsig dui ook redelik sterk op die begryfsonafhanklikheid van die doeltreffende toepassing van die "Beehive'- modelvraelysaanwysers.

D.Phil. / The restructuring of the South African Higher Education landscape in postapartheid era has been the scene of vast organisational change as numerous mergers between Higher Education Institutions have typified this transformation. One such a merger is the merger between the Technikon Witwatersrand, the Rand Afrikaans University and two campuses of Vista University (namely the East Rand and Soweto Campuses) into the University of Johannesburg. Announced on 31 May 2002 and intended to be effective as of 1 January 2005, this merger represents the birth of the largest residential university in South Africa and presents the opportunity of studying the effects of all-encompassing change on employees first hand. In terms of organisational change – with mergers representing a specific type of organisational change – it is apparent that the effect of change on staff members is not only a widely overlooked matter in practice, but also in organisational change literature (and in mergers and acquisitions literature in particular). This study explores the merger experiences of academic staff at the University of Johannesburg and also examines the role leadership has played in these experiences. Using an Interpretive, case study design, 40 academic staff members were interviewed. These research subjects were selected on a purposive basis from all faculties across all campuses. Using the Strauss and Corbin application of Grounded Theory, the collected data was analysed to construct the reality of academic staffs’ merger experiences and perceptions of the merger at the University of Johannesburg. In terms of the University of Johannesburg, findings indicate that institutional predisposition is a major contributor to shaping research subjects’ initial attitude toward the pending merger. Furthermore, the interim phase that the University found itself in directly after merger the date, was a cause of great discontent amongst academic staff and was seen as the greatest debilitating factor to the successful roll-out of the merger. The study indicates that academic staff relay their experiences and perceptions of the merger in three discernable time frames, or perspectives, each with its own unique dynamic. Collectively, these three perspectives constitute the Reflective Experience of Mergers (REM) theory, which examines how the merger experiences of academic staff shape their perceptions of and attitudes toward the merger over time. The REM-theory reiterates the temporal nature of change; it is a phenomenon that evolves over time in discernable stages. Furthermore the REM-theory also underscores the effect change has on the emotional and psychological well being of individuals over time. The REM-theory also highlights the important role leadership plays in a merger as, in the case of the University of Johannesburg, research subjects tended to be far more critical of deficiencies in leadership as opposed to deficiencies in management.

This study examined the biblical/theological foundations found in the Holy Spirit for leading ecclesial change within the text of Luke-Acts. Chapter 1 describes the purpose, goals, rationale, and research methodology for the study. Chapter 2 is a literature review that examines secular, Christian, and biblical/theological models for leading ecclesial change. Chapter 3 examines the role of the Holy Spirit in the empowered Messiah and demonstrates how the same Spirit that empowered, enabled, and equipped the Messiah is the same Spirit that enables, empowers, and equips believers today. Chapter 4 displays the manifestation of the Spirit’s work not only in the believer but inside the New Testament church. Chapter 5 offers conclusions of this study. Here the purpose and goals of the study are examined and biblical reflections as well as recommendation for practices are offered.

The current change theory base is fragmented and siloed. Years of research and studies have yielded nuanced conclusions that demonstrate little practical results. Recent research demonstrates the organizational change failure rate for secular businesses is as high as 80 percent. Since 1994, the church has had a steady failure and plateau rate of 80%. With over two million resources available for organizational change, and an emphasis on church revitalization by organization as such as NAMB, is it possible the disconnected variations of organizational change have created so much confusion that it prevents a simple, comprehensive, and comprehensible understanding? In order to explore this question, and to advance a preferred method, case studies of organizational change within the bible were conducted, and secular organizational change studies were evaluated. A holistic process of organizational change is advanced that is biblical, and universal. Six functions of change are identified: cultural awareness; change catalyst; evaluation of the change and culture, decision, implementation, and monitoring of outcomes. Each function was identified from various organizational change events in the bible, and groupings of secular research. Chapter 1 introduces the problems associated with secular and ecclesiastical change theory, as well as the six core functions of the holistic organizational change process. Chapter 2 reviews the methodology used to compile data in the change theory field. Chapter 3 will use content analysis to provide a literature review of the current change theory field. Six key functions of organizational change are identified, which displayed both divergent and inclusive characteristics with one another: cultural awareness; change catalyst; evaluation of catalyst and culture; decision; implementation; and monitoring the outcomes. Chapter 4 analyzes theological considerations and focuses on seasons of change in the Bible. Three new classifications of change will be introduced based on Scripture and exegesis: change leading to regression, change leading to revival, and covenantal development. Chapter 5 will offer the conclusions of the paper, and will make five key recommendations for future research of organizational change for secular and church related change efforts.

A research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Science in Engineering. Johannesburg 2017 / Following the involvement in a project where a bank implemented an electronic inventory management system, a need was identified for further research into the human elements influencing the success of such projects. An initial high level study of some available literature supported the idea of human factors playing an important role. The subsequent research question formulated was: What are the major human factors that influence the implementation of electronic systems to replace their manual paper-based counterparts, if any? From literature the major human factors to be analysed were identified as:  Leadership  Communication  Environment and culture  Change readiness By employing a mixed method research approach and analysing the change readiness assessment surveys, post-implementation surveys, project team observations and site key performance indicators (KPIs) of 3 implemented sites, these were all confirmed as factors influencing such implementations. These conclusions were graphically depicted in a proposed framework showing the relationship between leadership as the driving factor to influence culture and change readiness through communication. / MT2018

by Ng Long-Tan. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2000. / Includes bibliographical references (leaves 51-55). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / ACKNOWLEDGEMENT --- p.vii / Chapter / Chapter I --- INTRODUCTION --- p.2 / Chapter II --- LITERATURE REVIEW --- p.5 / The Applicability of Social Accounts Theory in Change Management --- p.5 / Classification of Social Accounts Theory --- p.7 / Types of Social Accounts --- p.8 / Chapter (a) --- Mitigating Accounts: lessening apparent responsibility --- p.8 / Message-Communicator Characteristics --- p.9 / Chapter (b) --- Exonerating Accounts: legitimate motives --- p.11 / Chapter (c) --- Reframing Accounts: altering perceptions about consequences --- p.12 / Chapter III --- RESEARCH SETTING --- p.14 / Hypotheses --- p.14 / Conceptual Framework of this study --- p.16 / Chapter IV --- THE CHANGE PROGRAM --- p.17 / Introduction --- p.17 / Company Background --- p.17 / The Change Program --- p.18 / Action Plans Recommended by PricewaterhouseCoopers --- p.19 / The Implementation of the Change Program --- p.21 / Chapter V --- RESEARCH METHODOLOGY --- p.24 / Data Collection --- p.24 / Measurement of Questionnaire --- p.25 / Chapter VI --- RESULTS --- p.30 / Correlation --- p.30 / Regression --- p.33 / Chapter VII --- DISCUSSION --- p.37 / Message communicate characteristics --- p.37 / Exonerating Motives --- p.40 / Reframing Outcome --- p.42 / Chapter VIII --- LIMITATIONS AND CONCLUSION --- p.46 / Limitations --- p.46 / Conclusion --- p.47 / BIBLIOGRAPHY --- p.51 / APPENDIX --- p.56

This thesis proposes a metatheory for the study of organisational transformation. A metatheory is a coherent conceptual system that analyses and accommodates the insights of other theory. In a time of rapidly changing organisational, societal and global environments there is a strong imperative for developing integrative conceptual frameworks that contribute to our understanding and explanation of transformational change. Like other areas of social science, the field of organisational transformation is made up of a multitude of diverse theories that offer useful and valid insights into aspects of transformational phenomena. These theories come from many different theoretical schools and research paradigms and they employ a wide range of explanatory concepts. There are however, no overarching theoretical frameworks specifically developed from metatheory building techniques that might give an overall coherency to the field. Consequently, there is no way of deciding on the relative conceptual merits of particular theories and there is often little justification for adopting one theory over another to explore some aspect of organisational transformation. To fill this gap, this thesis uses conceptual research methods to i) review extant literature, ii) develop a metatheory for organisational transformation and iii) apply this metatheory to the exemplar topic of organisational sustainability. The initial chapters introduce the topics of organisational transformation and metatheory building and provide a rationale for an overarching approach to radical organisational change. Following this, a method for metatheory building is developed and its application in this study is described. A rationale for the sampling procedure and organisational of data is also presented. The metatheory building method involves the use of conceptual theme analysis for identifying the core themes theorists use in describing and explaining organisational transformation. In subsequent chapters, core themes are analysed using the techniques of bridging and bracketing to derive a number of conceptual lenses. These lenses, and the relationships between them, form the central components for the integral metatheory. Having identified and described the basic set of conceptual lenses for transformation, the exemplar topic of organisational sustainability is used to show how the metatheory can be applied to a specific area of research. The final chapter evaluates the integral metatheory with some commonly used criteria for judging the results of conceptual research. A brief evaluation of the chief metatheoretical resource used in the study, i.e., AQAL metatheory, is also carried out. This thesis endeavours to contribute to the field of organisational, transformational and sustainability studies by i) developing a metatheoretical framework for the study of radical organisational change, ii) offering a comprehensive review of paradigms and theories of organisational transformation and their core explanatory concepts, and iii) proposing a more detailed metatheory building method which can make a significant contribution to the conceptual development of many fields within organisational studies.

This study has been undertaken to determine and examine the managerial competencies required by library managers at different managerial levels in effectively managing change in university libraries in South Africa. South African universities have experienced a large number of changes since 1994 which have inevitably affected the libraries of these universities. Library managers have been faced with a number of challenges. The study includes a literature review which highlights the findings that library managers in university libraries in South Africa, are not prepared to manage change. The literature review also identifies the competencies that are required to manage change. These are: • Communication • Planning and administration • Teamwork • Strategic action • Global awareness • Self-management. The following management functions are also highlighted in the literature review: • Job descriptions • Job/person specifications • Human resource planning • Recruitment and selection of staff • Staff appraisal • Staff training and development. Questionnaires were used to gather data from the population of the study. The data was analysed using Statistical Package for Social Scientists (SPSS) Version 15. The main findings of the study are: • Library managers in the university libraries are not equipped to manage change • First line managers do not require any of the competencies to manage change. • Middle managers require communication competencies and teamwork competencies. • Communication competencies, planning and administration competencies, teamwork competencies and strategic action competencies are required by senior managers to manage change. Based on the descriptive statistics and the hypotheses tested, this study provides a basis for a model that identifies the competencies and managerial functions that are required by the different managerial levels to manage change in university libraries in South Africa. Recommendations include that: • Library schools introduce a module on change management • Competencies to be work shopped to all levels of library managers • Structured training needs to be undertaken that cover all managerial functions • A management qualification must become a minimum requirement for all managerial jobs in university libraries • All senior managers should at least have a management major in their first degree or a Master of Business Administration (MBA). / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2009.

The world is changing more rapidly than ever before. Today's most successful organizations are changing fast and having to make sure that its internal changes are keeping pace with what is happening in the external environment. The process of organizational change can be complex and messy. The responsibility of leaders is to guide employees and the organization through the change process. Employees often view change as disruptive and painful, resulting in stress. This study examines a company that has undergone, and continues to undergo a fast pace of change. The aim of this research is to examine the effect that employee perceptions of change leadership have on their level of stress with a view to exposing the linkages, if any, between these concepts. If such linkages are perceived to exist, then well-conducted and communicated organizational change will be successful in yielding the desired results. Effective change can only be achieved through employees that are motivated, participating in and owning the organizational change. / Thesis (MBA)-University of Natal, Durban, 2003.