Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal / Le Québec a toujours connu un fort taux d’immigration. Cependant, depuis quelques années, la composition de la population issue de l’immigration semble changer et se composer beaucoup plus de minorités visibles. Toutefois, cette population a tendance à rencontrer certaines difficultés dans son intégration sur le marché du travail, c’est pour cette raison, que le gouvernement québécois a adopté le programme d’accès à l’égalité (PAE) pour limiter les effets de la discrimination et du racisme en emploi, en exigeant des employeurs que les obstacles à l’embauche et à l’emploi des membres des groupes discriminés soient levés. Une des modalités d’application des PAE est représentée par l’obligation contractuelle qui exige l’instauration d’un tel programme par chaque entreprise québécoise de 100 employés et plus recevant un contrat du gouvernement ou une subvention, de 100 000 $ et plus. A travers notre étude, nous tentons d’examiner s’il existe une voie complémentaire de sensibiliser et d’intéresser les entreprises à s’impliquer davantage sur la question de l’égalité à travers la gestion de la diversité culturelle. L’objectif premier de toute entreprise étant de faire des profits, nous tentons donc de voir si cette voie complémentaire serait liée à la recherche de bénéfices de marché issus de la diversité. La question qui se pose alors est de savoir si l’adoption de bonnes pratiques de gestion de la diversité culturelle peut avoir des répercussions sur la performance organisationnelle et la rentabilité économique. A cette fin, nous avons analysé deux catégories d’entreprises : une qui est « passive »en matière de gestion diversité et l’autre plutôt « active ». Nos résultats ont indiqué qu’en effet, il existerait un lien entre les initiatives de diversité, l’intégration des minorités et les profits commerciaux des entreprises. Ceci appuie notre hypothèse de départ selon laquelle, une vaste gamme de meilleures pratiques visant la diversité va de pair avec des bénéfices tant pour l’entreprise que pour les membres des minorités visibles. Nous ne sommes toutefois pas parvenu à prouver de façon directe et significative le lien qui existe entre la performance organisationnelle et les pratiques de gestion de la diversité culturelle, à cause des nombreux facteurs autant externes qu’internes aux entreprises pouvant influencer ce lien. La prise en compte de ces différentes conditions d’émergence des bénéfices de la diversité culturelle constitue une importante avenue de recherches futures. / Quebec aiways knew a high immigration rate. However, for a few years now, the make up of the population resulting from immigration seems to have changed and to be composed much more of visible minorities. Yet, this population tends to encounter certain difficulties in its integration on the labor market, it is for this reason, that the Québec government adopted the program of access to equality (PAE) to limit the effects of discrimination and racism in employment, by requiring employers that the obstacles at the time of recruitment and during the employment of the members of the discriminated groups be lified. One of the methods of application of the PAE is represented by the contractual obligation which requires the introduction of such a program by each Québéc company of 100 employees and more receiving a govemment contract or a subsidy, of 100 000 $ and more. Throughout our study, we try to examine whether there is a complementary way to sensitize and to interest the companies to be more involved on the question ofthe equality through the management ofcultural diversity. The main objective of ail companies being to turn a profit, we thus try to see whether this complementary way would be related to the search for market benefits resuiting from diversity. The question which arises then is to know if the adoption of good managerial practices of cultural diversity can have effects on the organizational performance and the economic profitability. For this purpose, we analyzed two categories of companies: one winch is ‘passive” as regards to diversity management and the other, rather “activ&’. Our resuits indicated that indeed, there would be a link between the initiatives of diversity, the integration of the minorities and the commercial profits of the companies. Tins supports our starting hypothesis according to winch, a vast range of better practices aiming at diversity goes hand in hand with the benefits as much for the company as for the members of the visible minorities. Nevertheless, we did not manage to prove in a direct and significant way the relation that exists between the organizational performance and the administrative practices of cultural diversity, because of the many factors, as much extemal as internai to the companies, able to influence tins relation. The taking into account of these various conditions of emergence of the benefits of cultural diversity constitutes an important avenue of future research.

Esta tese propõe conceitos, processos e uma arquitetura de sistemas para Monitoração e Acompanhamento da Aprendizagem Eletrônica (MAAE). A arquitetura é definida pelo seu modelo conceitual, pela interação com os serviços externos e pela representação XML dos conceitos e dos serviços. Ela independe de abordagem pedagógica específica. O Ponto de Observação é inserido em vários locais do Conteúdo da Aprendizagem Eletrônica. Um Elemento de Observação é associado ao Ponto de Observação, e é o responsável pela captura das interações do Processo de Aprendizagem Eletrônica. O Agenciador de Observação (Agenciador de Monitoração e Acompanhamento da Aprendizagem Eletrônica) recebe os eventos e solicitações dos Elementos de Observação e interage com os serviços externos. Os eventos são gravados no Repositório de Observação. A definição dos Processos de Aprendizagem Eletrônica é útil para a definição da estratégia de monitoração (Modelagem do Processo da Aprendizagem Eletrônica). Através da inserção dos mecanismos de observação nas Atividades de Aprendizagem (Processo da Produção do Conteúdo de Aprendizagem Eletrônica) é feita a monitoração do aprendiz (Processo da Aprendizagem Eletrônica) e se obtém as informações para análise (Avaliação e Análise da Aprendizagem Eletrônica). / This thesis proposes concepts, processes and a system architecture for Monitoring and Tracking E-Learning. The architecture is defined by a conceptual model, the interaction with external services and representation XML of the concepts and the services. It does not depend on any specific pedagogical boarding. The Monitoring Point is inserted in some places of the E-Learning Content. A Monitoring Element is associated to the Monitoring Point and it is for responsible of one of the interactions of the E-Learning Process. The Monitoring Service (E-Learning Monitoring and Following Service) receives the events and requests from the Monitoring Elements and it interacts with the external services. The events are recorded in the Monitoring Repository. The E-Learning Processes definition is useful to modeling the monitoring strategy (Learning Process Modeling), and insert to the monitoring mechanisms in the E-Learning Activities (Learning Content Production Process). The learner interaction monitoring occurs by getting the information according to the previous planning (Learning Process), and the generated information (Learning Analysis and Evaluation Process) is used in the analysis of learning tracking.

Esta tese propõe conceitos, processos e uma arquitetura de sistemas para Monitoração e Acompanhamento da Aprendizagem Eletrônica (MAAE). A arquitetura é definida pelo seu modelo conceitual, pela interação com os serviços externos e pela representação XML dos conceitos e dos serviços. Ela independe de abordagem pedagógica específica. O Ponto de Observação é inserido em vários locais do Conteúdo da Aprendizagem Eletrônica. Um Elemento de Observação é associado ao Ponto de Observação, e é o responsável pela captura das interações do Processo de Aprendizagem Eletrônica. O Agenciador de Observação (Agenciador de Monitoração e Acompanhamento da Aprendizagem Eletrônica) recebe os eventos e solicitações dos Elementos de Observação e interage com os serviços externos. Os eventos são gravados no Repositório de Observação. A definição dos Processos de Aprendizagem Eletrônica é útil para a definição da estratégia de monitoração (Modelagem do Processo da Aprendizagem Eletrônica). Através da inserção dos mecanismos de observação nas Atividades de Aprendizagem (Processo da Produção do Conteúdo de Aprendizagem Eletrônica) é feita a monitoração do aprendiz (Processo da Aprendizagem Eletrônica) e se obtém as informações para análise (Avaliação e Análise da Aprendizagem Eletrônica). / This thesis proposes concepts, processes and a system architecture for Monitoring and Tracking E-Learning. The architecture is defined by a conceptual model, the interaction with external services and representation XML of the concepts and the services. It does not depend on any specific pedagogical boarding. The Monitoring Point is inserted in some places of the E-Learning Content. A Monitoring Element is associated to the Monitoring Point and it is for responsible of one of the interactions of the E-Learning Process. The Monitoring Service (E-Learning Monitoring and Following Service) receives the events and requests from the Monitoring Elements and it interacts with the external services. The events are recorded in the Monitoring Repository. The E-Learning Processes definition is useful to modeling the monitoring strategy (Learning Process Modeling), and insert to the monitoring mechanisms in the E-Learning Activities (Learning Content Production Process). The learner interaction monitoring occurs by getting the information according to the previous planning (Learning Process), and the generated information (Learning Analysis and Evaluation Process) is used in the analysis of learning tracking.