В теоретической части представлены основные понятия и современный опыт использования технологии геймификации в процессе обучения персонала, цели и задачи, для реализации которых планируется применение инструмента геймификации и предложена технология совершенствования процесса обучения персонала посредством геймификации. В практической части описывается общая характеристика исследуемой организации, анализ ранее существующей практики обучения персонала, представлены результаты реализации технологии совершенствования процесса обучения персонала посредством геймификации на примере кадрового агентства «Кадровые технологии»», разработаны практические рекомендации. В заключении подведены итоги в соответствии с поставленными задачами. / The theoretical part presents the basic concepts and modern experience of using gamification technology in the process of personnel training, goals and objectives for the implementation of which it is planned to use a gamification tool and a technology for improving the process of personnel training through gamification is proposed. In the practical part, the general characteristics of the organization under study are described, the analysis of the previously existing practice of personnel training is presented, the results of the implementation of technology for improving the process of personnel training through gamification are presented on the example of the HR agency "HR Technologies", practical recommendations are developed. In conclusion, the results are summarized in accordance with the tasks set.

Perinatal depression (PND), depression that occurs during pregnancy or in the first year following delivery, is a common and debilitating mental health condition. In New York City, it is estimated that at least one in ten women suffer from PND. The clinicians who serve these women require training in acceptable, feasible, and effective treatments. Interpersonal psychotherapy (IPT) is a time-limited, evidence-based psychotherapy that has been found to be effective in the treatment of PND in community and primary care settings. The present study investigates the nuances of an IPT training program for licensed mental health providers who treat perinatal depression within integrated care settings in NYC. Using a qualitative-focused mixed-methods design, this study aims to systematically and comprehensively evaluate the acceptability, feasibility, sustainability, and preliminary effectiveness of the training program, and of the providers’ perceptions of IPT as a treatment for the patients they serve. To achieve these aims, five of the eight providers who participated in the training program were interviewed at two timepoints and quantitative data including demographics, use of IPT, satisfaction with training experience, and effectiveness of the training program were collected. Results indicate that providers viewed their training experience as acceptable and feasible and viewed IPT as an appropriate, relevant, and helpful treatment for their perinatal patients’ depression. Quantitative results provide preliminary support for the training model’s potential effectiveness, demonstrating that provider-trainees were able to obtain and retain knowledge of IPT and achieve certification as IPT practitioners. Overall, Patient Health Questionnaire (PHQ-9) scores show that patients who were treated by the study’s provider-trainees self-reported depression symptoms improved over the course of their IPT treatment. Recommendations for future directions and implications for future provider training programs are discussed.

Employees desire performance feedback which helps them understand what they are doing well, what they are doing wrong, and how to develop so that they can advance in their careers. Yet, many comment that they do not receive enough performance feedback to help them understand if they are being successful in their work or where they can improve. In this qualitative study, I pursued the question of what might prevent supervisors from providing performance feedback to their direct reports by interviewing a group of front-line supervisors and their wardens in two Midwest Prisons. My goal was to identify what the supervisor participants believed performance feedback was, how they understood and explained their personal feedback delivery practices, and how they learned to deliver feedback. My research methodology involved three stages of data collection, including collecting a range of documents from the prison system, one-on-one interviews with the two wardens who led the two prisons involved in the study, and one-on-one interviews with 16 Sergeants. I leveraged Kolb’s Experiential Learning Cycle (ELC) as the theoretical lens of this study. As Kolb (2014) explains, every time an individual has an experience, they have the opportunity to learn from that experience. I was curious to understand if a group of supervisors in a correctional work environment learned how to deliver and improve upon their performance feedback practices through the on-going delivery of feedback. Through the data analysis process, I found that both Warden participants deeply valued performance feedback as a teaching method and see it as an important method supervisors can utilize to enhance Correction Officer (CO) growth and development. Additionally, I found that the majority of supervisor participants (15/16) believed and understood delivery of performance feedback to COs to be a function of their rank, while a slightly smaller majority (10/16) explained it as a responsibility of their rank. Further, I found that the supervisor participants naturally employed a comprehensive range of performance feedback best practices including being positive and supportive (14/16), providing praise for work done well (13/16), correcting poor performance or incorrect understanding of policy or procedure (12/16), and conducting the feedback exchange as a conversation (10/16). Finally, I found that the supervisors’ beliefs and understandings of how they learned to provide performance feedback align with Kolb’s ELC. A majority (13/16) of the supervisor participants explained that they learned to deliver performance feedback through experience (having an experience, ELC first mode) in the supervisory role, while half of the supervisor participants (8/16) described how they learned to deliver performance feedback to Correction Officers (COs) through reflecting on prior experience (reflecting on experience, ELC second mode). Several of the supervisor participants (5/16) explained how they thought through and planned (Abstract Conceptualization, ELC third mode) their feedback conversations with COs, while a small minority (2/16) of the participants spoke to their practice of experimenting with new approaches when delivering performance feedback (Active Experimentation, ELC fourth mode) to COs. I close my study by offering recommendations based on the findings to front-line supervisors, wardens, and to trainers and educators working within correctional organizations.

As third-year medical students transition from the classroom to the high-stakes, high-stress environment of the emergency department (ED), they confront a unique set of challenges that result in significant personal trauma. The literature offers limited insight into the trauma experienced specifically during the shift to emergency medicine (EM) as medical students’ first clinical rotation. The purpose of this study was to bridge this gap by examining the interplay between students’ perceived psychological safety of their ED teams and their own self-efficacy on the trauma they experienced as learners when working in this unique learning environment. This mixed-methods study included interviews with 17 third-year medical students who immediately completed the EM clerkship at an urban, academic ED. The study addressed four main questions: 1) What types of trauma do students experience in the EM clerkship as they transition from the classroom into the clinical learning environment for the first time in their training? What are the factors of the learning environment that trigger trauma? 2) In what ways, if any, do students’ intersectional demographics affect their experiences of trauma during the EM clerkship? 3) To what extent does general self-efficacy predict medical students’ perceptions of the psychological safety afforded by their clinical team during the EM clerkship? 4) How are students’ experiences of trauma associated, if at all, with perceived psychological safety? What factors in the clinical learning environment contribute to psychological safety or its lack? This study utilized several data collection methods: (a) a pre-interview questionnaire soliciting information on student demographics and responses to items on the General Self-Efficacy Scale, (b) in-depth interviews using the critical incident technique, and (c) responses to items from the Team Psychological Safety Questionnaire. Several key findings emerged. A substantial amount of trauma that students experienced was rooted in a lack of peer support and student empowerment. Various triggers for trauma were identified that transcended different types of trauma. Demographic factors, such as race/ethnicity and gender, influenced the prevalence and nature of these traumatic experiences, with students from underrepresented backgrounds reporting deeper emotional connections with patients. While student self-efficacy was generally high, it did not correlate with the perceived psychological safety provided by their clinical teams. Furthermore, the perception of psychological safety within ED teams correlated with the nature of trauma experienced; those with lower safety scores reported trauma connected to peer support or issues related to cultural, historical, and gender considerations. Lastly, the opportunity for students to safely take risks or learn from mistakes, coupled with their own medical knowledge limitations, emerged as central to their perception of psychological safety within the team dynamic. Deeper insights into the data were revealed through a cross-interview analysis, and several analytical categories were used to further synthesize and interpret the data. Six conclusions were drawn from the study’s findings and analysis: 1) Medical students experience different types of primary trauma when immersed in the ED. 2) Several forces that are intrinsic to the ED workplace influence the trauma students experience. 3) Clerkship leadership must be aware of the unique experiences underrepresented students have in the EM clerkship. 4) The psychological safety provided to students by their teams impacts their experiences of trauma in the ED. 5) Self-efficacy offers a lens to understand students’ experiences of trauma in the ED, but it is insufficient. 6) Clerkship-specific interventions exist to amplify the team psychological safety afforded to medical students.

A reorganização dos serviços de saúde necessita incluir, de modo prioritário, o desenvolvimento das pessoas e o acompanhamento destas para fortalecimento dos processos de trabalho. Nas duas últimas décadas, pesquisas sobre avaliação de treinamento vêm ganhando consistência significativa, apontando em seus resultados variáveis que influenciam diretamente na transferência e no impacto do treinamento, tanto para o indivíduo como à organização. Nas pesquisas sobre avaliação de treinamento na área da saúde, observam-se poucos avanços em âmbito nacional. Em muitas organizações de saúde, as estratégias de avaliação de treinamento estão focadas nos níveis de reação e aprendizagem e poucas exploram o impacto da relação entre as variáveis individuais, do ambiente e da organização. O presente estudo avaliou um dos treinamentos estratégicos em uma organização hospitalar no Município de São Paulo: O treinamento alvo do processo avaliativo foi Capacitação em Prevenção e Tratamento de Úlcera por Pressão-UP. Os objetivos da pesquisa foram: avaliar e relacionar variáveis dos níveis de reação, aprendizagem, impacto em amplitude, auto e heteroavaliação do impacto em profundidade e analisar a relação de suporte à transferência com impacto. O delineamento da pesquisa foi do tipo exploratório correlacional. Os sujeitos foram 75 enfermeiros alocados nas unidades de maior incidência de UP, estes foram avaliados pela liderança imediata quanto ao alcance dos objetivos do treinamento. Os resultados mostraram que os treinandos apresentaram um alto índice de reação positiva em todas as dimensões, em que em uma escala de 0 a 10, a média observada foi de 8,7. O instrumento de avaliação da reação mostrou adequação à composição dos cinco domínios (p= 0, 220) e boa consistência interna (Alpha de Cronbach>0,56). Na avaliação da aprendizagem, houve diferença estatisticamente significante entre os momentos pré e pós-treinamento (p<0,001), embora com médias consideradas baixas em ambos os momentos, no pré com 4,2 e no pós com 5,5. Constatou-se impacto positivo do treinamento, em uma escala de 0 a 10, o impacto médio do treinamento foi 7,5. A heteroavaliação do impacto em profundidade foi realizada pelos gestores e mostrou um resultado positivo, porém, menor que o da autoavaliação, com média 6,4. A estrutura do instrumento adaptado para avaliação do impacto em profundidade apresentou boa consistência interna (Alpha de Cronbach> 0,70). Constatou-se associação positiva entre reação e impacto (p<0,001), relação fraca entre reação e aprendizagem e ausência de relação entre aprendizagem e impacto. Evidenciou-se forte relação entre suporte à transferência e impacto, sendo fatores situacionais de apoio, fortes preditores de impacto. Os resultados da pesquisa permitiram problematizar o processo e apontar trilhas no sentido de reconduzir a prática de ações instrucionais formais, retroalimentando o sistema de Treinamento, Desenvolvimento e Educação no cenário do estudo e em situações semelhantes que ocorrem nas organizações prestadoras de serviços de saúde. O diagnóstico foi útil e importante, contudo, deve gerar ações de intervenção na estrutura e no processo visando seu aperfeiçoamento / The reorganization of health services needs to include, as a priority, development and monitoring of personnel in order to strengthen the work process. In the last two decades, researches on training assessment have gained significant importance, showing in their results variables directly influencing on the transfer and on the impact of training for the individual performance and for the organization. Little progress was nationally observed regarding training evaluation in the health area. In many healthcare organizations, strategies to assess training have its focus on the levels of reaction and learning and few explore the impact of the relationship among individual, environmental and organizational variables. The present study evaluated one of the strategic trainings in a hospital organization in the city of São Paulo: the aim of the assessment process was Training in Prevention and Treatment of Pressure Ulcer-PU. The objectives of this research were to evaluate and correlate variables of reaction, learning, and impact on amplitude, self and hetero-evaluation on deep impact and to analyze the supportive relationship related to transfer with impact. This is an exploratory, correlational study. The subjects were 75 nurses allocated in the units with higher incidence of PU who were evaluated by the immediate direction regarding the scope of the training objectives. The results showed that the trainees had a high rate of positive reaction in all the applied dimensions, with a mean of 8.7 in a scale from 0 to 10. The reaction assessment tool showed to be satisfactory regarding the composition of the five domains (p = 0.220) and showed adequate internal consistency (Cronbach\'s alpha> 0.56). Regarding learning assessment, a statistically significant difference between the pre and post-training (p <0.001) was observed, although with low means in both instances, pre with 4.2 and post with 5.5. A positive impact related to training was observed with a mean of 7.5 in a scale from 0 to 10. The hetero-evaluation of deep impact was assessed by managers and showed a positive result, though lower than the result of the self-evaluation, mean of 6.4. The structure of the adapted tool to assess deep impact showed good internal consistency (Cronbach\'s alpha> 0.70). It was observed a positive association between reaction and impact (p <0.001), weak relationship between learning and reaction and lack of relationship between learning and impact. A strong relationship was evidenced between support for transfer and impact, being the supportive situational factors considered strong predictors of impact. The survey results allowed us to discuss the process and show directions to re-conduct practice of formal instructional activities, providing feedback of TD & E system in the environment of the study and in similar situations occurring in organizations which provide health services. The diagnosis was useful and important; however, it must generate intervention actions in the structure and process aiming improvement of the same

A reorganização dos serviços de saúde necessita incluir, de modo prioritário, o desenvolvimento das pessoas e o acompanhamento destas para fortalecimento dos processos de trabalho. Nas duas últimas décadas, pesquisas sobre avaliação de treinamento vêm ganhando consistência significativa, apontando em seus resultados variáveis que influenciam diretamente na transferência e no impacto do treinamento, tanto para o indivíduo como à organização. Nas pesquisas sobre avaliação de treinamento na área da saúde, observam-se poucos avanços em âmbito nacional. Em muitas organizações de saúde, as estratégias de avaliação de treinamento estão focadas nos níveis de reação e aprendizagem e poucas exploram o impacto da relação entre as variáveis individuais, do ambiente e da organização. O presente estudo avaliou um dos treinamentos estratégicos em uma organização hospitalar no Município de São Paulo: O treinamento alvo do processo avaliativo foi Capacitação em Prevenção e Tratamento de Úlcera por Pressão-UP. Os objetivos da pesquisa foram: avaliar e relacionar variáveis dos níveis de reação, aprendizagem, impacto em amplitude, auto e heteroavaliação do impacto em profundidade e analisar a relação de suporte à transferência com impacto. O delineamento da pesquisa foi do tipo exploratório correlacional. Os sujeitos foram 75 enfermeiros alocados nas unidades de maior incidência de UP, estes foram avaliados pela liderança imediata quanto ao alcance dos objetivos do treinamento. Os resultados mostraram que os treinandos apresentaram um alto índice de reação positiva em todas as dimensões, em que em uma escala de 0 a 10, a média observada foi de 8,7. O instrumento de avaliação da reação mostrou adequação à composição dos cinco domínios (p= 0, 220) e boa consistência interna (Alpha de Cronbach>0,56). Na avaliação da aprendizagem, houve diferença estatisticamente significante entre os momentos pré e pós-treinamento (p<0,001), embora com médias consideradas baixas em ambos os momentos, no pré com 4,2 e no pós com 5,5. Constatou-se impacto positivo do treinamento, em uma escala de 0 a 10, o impacto médio do treinamento foi 7,5. A heteroavaliação do impacto em profundidade foi realizada pelos gestores e mostrou um resultado positivo, porém, menor que o da autoavaliação, com média 6,4. A estrutura do instrumento adaptado para avaliação do impacto em profundidade apresentou boa consistência interna (Alpha de Cronbach> 0,70). Constatou-se associação positiva entre reação e impacto (p<0,001), relação fraca entre reação e aprendizagem e ausência de relação entre aprendizagem e impacto. Evidenciou-se forte relação entre suporte à transferência e impacto, sendo fatores situacionais de apoio, fortes preditores de impacto. Os resultados da pesquisa permitiram problematizar o processo e apontar trilhas no sentido de reconduzir a prática de ações instrucionais formais, retroalimentando o sistema de Treinamento, Desenvolvimento e Educação no cenário do estudo e em situações semelhantes que ocorrem nas organizações prestadoras de serviços de saúde. O diagnóstico foi útil e importante, contudo, deve gerar ações de intervenção na estrutura e no processo visando seu aperfeiçoamento / The reorganization of health services needs to include, as a priority, development and monitoring of personnel in order to strengthen the work process. In the last two decades, researches on training assessment have gained significant importance, showing in their results variables directly influencing on the transfer and on the impact of training for the individual performance and for the organization. Little progress was nationally observed regarding training evaluation in the health area. In many healthcare organizations, strategies to assess training have its focus on the levels of reaction and learning and few explore the impact of the relationship among individual, environmental and organizational variables. The present study evaluated one of the strategic trainings in a hospital organization in the city of São Paulo: the aim of the assessment process was Training in Prevention and Treatment of Pressure Ulcer-PU. The objectives of this research were to evaluate and correlate variables of reaction, learning, and impact on amplitude, self and hetero-evaluation on deep impact and to analyze the supportive relationship related to transfer with impact. This is an exploratory, correlational study. The subjects were 75 nurses allocated in the units with higher incidence of PU who were evaluated by the immediate direction regarding the scope of the training objectives. The results showed that the trainees had a high rate of positive reaction in all the applied dimensions, with a mean of 8.7 in a scale from 0 to 10. The reaction assessment tool showed to be satisfactory regarding the composition of the five domains (p = 0.220) and showed adequate internal consistency (Cronbach\'s alpha> 0.56). Regarding learning assessment, a statistically significant difference between the pre and post-training (p <0.001) was observed, although with low means in both instances, pre with 4.2 and post with 5.5. A positive impact related to training was observed with a mean of 7.5 in a scale from 0 to 10. The hetero-evaluation of deep impact was assessed by managers and showed a positive result, though lower than the result of the self-evaluation, mean of 6.4. The structure of the adapted tool to assess deep impact showed good internal consistency (Cronbach\'s alpha> 0.70). It was observed a positive association between reaction and impact (p <0.001), weak relationship between learning and reaction and lack of relationship between learning and impact. A strong relationship was evidenced between support for transfer and impact, being the supportive situational factors considered strong predictors of impact. The survey results allowed us to discuss the process and show directions to re-conduct practice of formal instructional activities, providing feedback of TD & E system in the environment of the study and in similar situations occurring in organizations which provide health services. The diagnosis was useful and important; however, it must generate intervention actions in the structure and process aiming improvement of the same

Thesis (MTech (Public Relations Management))--Cape Peninsula University of Technology, 2015. / Public relations (PR) is still a generally unexplored terrain in Botswana and many public relations practitioners (PRPs) are therefore experiencing challenges to either obtain worthwhile training and valid and applicable job descriptions or support from management where they are working. This is due to a large misunderstanding of what the profession entails. This career and study discipline certainly seems to be misconceived, misunderstood and misappropriated in many organisations and even in individual managers’ minds. Some of these misconceptions reflect that public relations is not sufficiently separated and distinguished from the other study fields and career descriptions in the discipline of communication studies, such as marketing, journalism, integrated marketing communications, corporate communication, branding, propaganda, publicity and advertising. This is a residual effect of earlier appointments of so-called public relations practitioners as the wine-and-dine attendees on the social circuit of a company who need to make a favourable impression of the business and the people on other stakeholders. There is no formal and professional public relations body in Botswana. The Public Relations Institute of Southern Africa (PRISA) is in the process of establishing a local chapter, which could be the beginning of an answer to the misconceptions about the country’s public relations industry. Qualitative and quantitative research approaches were used to collect data, the questionnaires were self-administered and the researcher carried out interviews. The triangulation method was used as one of the strategies to validate the research results. The total population of the study amounted to 110 participants. Unfortunately not all participants completed and returned the questionnaires, but 89 have completed and returned them, while seven interviewees participated. As for the collection of data, the pilot questionnaires were carried out with 18 participants and the pilot findings formed part of the research findings. For sampling of the population, the purposive or judgmental sample was used, based on the fact that the sample had knowledge on the researched title.

M.Ed. (Media Science) / In 1981 the Human Sciences Research Council published the findings of its comprehensive investigation into all aspects of education in the Republic of South Africa. The work committee on educational technology made, inter alia, two recommendations that are pertinent to this study, namely: "Educational technology should be accepted as a fundamental factor in the planning, development and implementation of the educational system at all levels (1981:36). " and "In order to expedite the extension of educational technology in solving problems confronting education, the concepts of educational technology should form part of the pre- and continuing training of all categories of personnel involved with teaching, training and extension services (1981: 37) " Aspects of these two recommendations were also taken up in the White Paper on the Provision of Education in RSA. "The Government accepts the importance of educational technology as one of the modern and potentially extremely valuable aids in education.

The purpose of the project was to develop a guidebook to help law enforcement trainers efficiently and effectively develop consistent, relevant, and interactive curriculum.

Indiana University-Purdue University Indianapolis (IUPUI) / Intimate partner violence (IPV) has been declared a public health epidemic. Initial and annual training of healthcare providers regarding guidelines for identification and response to intimate partner violence has been mandated by the Joint Commission and endorsed by the Institute of Medicine. However, many providers/institutions lack the preparation necessary to implement such guidelines. The purpose of the feasibility study was to test the efficacy of an existing IPV training curriculum on participants’ perception of knowledge, cultural competence, confidence (self-efficacy), and attitudes related to identifying and responding to victims of IPV. A sample of convenience including twenty-three registered nurse home-visitors and one social work intern participated in the mandatory one-day training program. However, consent to enroll in the study was voluntary and indicated by completing the study instruments. Participants were asked to complete three evaluative measures: The 11-item Plunkett Demographic Questionnaire (pre-training), a 15-item Training Program Evaluation (post-training), and the 21-item Instructional Measurement Subscales across three time points (pre-Training, post-Training, and six weeks follow-up). All items were numerically coded so the higher the score, the more favorable the response. Data were analyzed using descriptive and inferential statistics (percentages; minimum-maximum, mean, and composite scores; standard deviations; repeated measures analysis of variance; and, paired samples dependent t tests). Four hypothesis statements were made regarding participation in the training program on IPV: “There will be an overall increase in healthcare providers’ perceived level of knowledge and cultural competence,” (hypothesis 1); “There will be an overall increase in healthcare providers’ perceived level of confidence in implementing routine enquiry,” (hypothesis 2); “There will be an overall positive change in healthcare providers’ attitudes towards routine enquiry,” (hypothesis 3); and, “There will be an overall positive change in healthcare providers’ attitudes towards victims of abuse following participation in Improving the Health Care Response to Domestic Violence,” (hypothesis 4). Findings supported previous research outcomes that presently recognized barriers to routine screening/ assessment for IPV can be overcome and positive changes can persist over time as a result of participation in a standard IPV training program. Future research involving larger, random sample populations, are needed to confirm these results.