A small college in the Midwestern United States has a prior learning assessment (PLA) program that has never been evaluated from the perspective of the faculty and staff. The problem is that campus leaders have a limited understanding of faculty and staff knowledge and their role in the PLA program. The study was approached from an appreciative perspective while exploring faculty and staff knowledge and perceptions related to PLA to address 3 research questions. The first 2 research questions were developed to better understand how faculty and staff describe their understanding of the PLA program and what they envision for the program. The final research question was a reflection of the descriptive data collected from the responses to the first 2 research questions. This formative program evaluation included an open-ended survey of 36 faculty and staff as self-selected to participate in the study from the entire faculty and staff population. Additionally, formal documents, including catalog, forms, and internet references associated with PLA were evaluated. Analysis was performed through manual methods including axial coding for the surveys, descriptive and axial coding for the formal documents, followed by thematic analysis. Faculty and staff reported that they had a limited understanding of the institution's PLA program and said they would like to have a stronger program than what they have now. Key results from the analysis indicate that the institution can improve the PLA program by clarifying the purpose, enhancing the policy supporting the program, improving processes, and further promoting the program. Positive social change can occur through the college developing improved PLA practices, thus helping to support students' education endeavors.

Technology nowadays is evolving at rates that surpass anything imagination could perceive and it certainly affects every public or private enterprise. Well, according to this topic, I’m suggesting the improvement of the communications network of the Regional Government of Lima based on an integrated data and voice platform which includes a Cisco Centralized IP Telephony solution, called Cisco Unified Communications Manager 7.0, that works as a main element in order to achieve meaningful and complete management of internal and external telephone calls within MPLS Networks. Regional Government of Lima has been chosen because of its importance related to the economic activities of the population and the support that could be brought by an institution which could make success and generate productivity about rapid administrative processes . The thesis is divided into distinct chapters that make up the context of the investigation which involves network planning and design as an iterative process, encompassing topological design, network realization, IT asset sourcing and operations planning. For this purpose, information about the old and non sophisticated network status was raised. Costs and more details such as hardware and software features and more ways to make this network work so much better, with all the resources at its disposal, will be found on this whole solution