Chan Lai-hung. / Thesis submitted in: December 2000. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 124-136). / Abstracts in English and Chinese. / Acknowledgements --- p.iv / Abstract / English version --- p.v / Chinese version --- p.vii / Chapter Chapter One --- INTRODUCTION / Background --- p.1 / Maternity care practice in Hong Kong --- p.4 / Purpose of the study --- p.4 / Significance of the study --- p.5 / Organization of the thesis --- p.5 / Chapter Chapter Two --- LITERATURE REVIEW / Introduction --- p.6 / Conceptual theories of patient satisfaction --- p.7 / The importance of labour experience in a woman's life --- p.10 / Studies about women satisfaction during childbirth --- p.13 / Cultural influence to the woman satisfaction --- p.16 / Measuring woman satisfaction in labour --- p.19 / Conclusion --- p.21 / Chapter Chapter Three --- RESEARCH METHODOLOGY / Research design --- p.22 / The setting --- p.23 / The sampling --- p.24 / Data collection / Data collection procedure --- p.25 / Data collection method --- p.26 / Interview schedule --- p.29 / Data management technique --- p.30 / Data analysis / Definition of content analysis --- p.31 / Steps involved in content analysis --- p.32 / Trustworthiness and credibility of the study / Sampling --- p.35 / Data collection method / interview schedule --- p.36 / data collection: time & place --- p.36 / Credibility of the research as the instrument in the study --- p.37 / Increasing credibility of data analysis by discussion --- p.38 / Ethical issues of the study / Official approval for the study --- p.38 / Confidentiality --- p.39 / Informed consent --- p.39 / Handling complaint from participants --- p.40 / Conclusion --- p.41 / Chapter Chapter Four --- FINDINGS AND DISCUSSION OF THE STUDY / Demographic information of the participants --- p.44 / The author's experience about interview --- p.44 / Sense of security : core component of women satisfaction --- p.45 / The components of satisfaction with care during labour / Chapter 1. --- Companionship / Chapter 1.1 . --- husband as a companion --- p.49 / Chapter 1.2. --- midwife as a companion --- p.59 / Chapter 2. --- Information and guidance support --- p.63 / Chapter 3. --- Competence & attitude of the caregivers / Chapter 3.1. --- supportive attitude : encouragement --- p.71 / Chapter 3.2. --- competence of the caregivers --- p.74 / Chapter 3.3. --- caring attitude of the caregivers --- p.77 / Chapter 4. --- Physical comfort / Chapter 4.1 . --- "providing warmth, avoid 'cold'" --- p.82 / Chapter 4.2. --- perineal wound care --- p.85 / Chapter 4.3. --- pain management --- p.87 / Chapter 5. --- Outcome of labour / Chapter 5.1. --- seeing a healthy baby --- p.93 / Chapter 5.2. --- the labour process --- p.96 / Chapter 6. --- Environment & facilities --- p.103 / The midwife-client relationship: A trusting relationship --- p.106 / Conclusion --- p.112 / Chapter Chapter Five --- "SUMMARY OF THE FINDINGS AND IMPLICATIONS FOR MIDWIFERY PRACTICE, EDUCATION AND RESEARCH" / Summary of the findings --- p.113 / Limitation of the study --- p.118 / Recommendations / Midwifery practices --- p.119 / Education --- p.120 / Further research --- p.121 / Personal implications --- p.122 / Conclusion --- p.123 / REFERENCE --- p.124 / APPENDICES / Chapter A. --- Demographic Data Sheet --- p.137 / Chapter B. --- Interview Fieldnote Record --- p.138 / Chapter C. --- Interview Schedule --- p.139 / Chapter D. --- Demographic Data of the Participants --- p.140 / Chapter E. --- "Approval letter from Clinical Research Ethics Committee, The Chinese University of Hong Kong" --- p.141 / Chapter F. --- "Approval letter from Central Nursing Division, The public hospital." --- p.142 / Chapter G. --- "Approval letter from Department of Obstetric and Gynaecology, The public hospital" --- p.143 / Chapter H. --- Informed Consent from the Participant (English & Chinese version) --- p.144-145 / Chapter I. --- Subject Information Sheet for the Participants (English & Chinese version) --- p.146-147 / Chapter J. --- Transcription of a interview --- p.148-155