This study consists of qualitative interviews with 8 graduate students about the use of synchronous computer-mediated communication (SCMC), or instant message (IM), programs in their interpersonal relationships. Participants were interviewed twice, once via an instant message program and once in a face-to-face setting. They were asked about their frequency of use, their use of multi-tasking, and the types of conversations they have via IM. Results of the interviews are discussed, with a concentration on the paradoxical nature of IM communication as impersonal, but at the same time, conducive to personal disclosure and intimacy.