La investigación tuvo como objetivo general determinar si el clima organizacional influye en el desempeño laboral en los colaboradores del área de recursos humanos de una empresa de seguridad privada, Lima 2017, el presente estudio se realizó para conocer sus significancia entre ambas variables The general objective of the research was to determine if the organizational climate influences the work performance of the collaborators of the human resources area of a private security company, Lima 2017, the present study was carried out to know its significance between both variables

As globalization facilitates trade across geographical borders, more and more small and medium-sized enterprises (SMEs) take the opportunity to internationalize, sometimes even immediately after their start-up. To enhance our understanding of how SMEs internationalize, this dissertation investigates different means of interaction that SMEs employ in foreign business relationships to develop the experiential knowledge needed for further internationalization. The investigated interaction means are high-commitment internationalization modes, low-commitment internationalization modes, business network relationships, personal network relationships, and personal interaction. Based on qualitative, longitudinal data from eight born global SMEs in the biotech field and a questionnaire survey of 188 SMEs from various industries, results show how different groups of firms apply different interaction means to develop experiential knowledge and internationalize. In particular, the results show that differences in the backgrounds of founders and managers strongly influence the means that different groups of SMEs use when interacting with foreign business counterparts. Moreover, interaction of high quality and quantity, in the form of personal interaction, reduces uncertainties and supports the development of trust and experiential knowledge in internationalizing SMEs. Personal interaction is also shown to be an especially important interaction means for firms that develop new products or new technologies in collaboration with foreign customers. Building on these results, the dissertation contribute to the development of theory about the influence of interaction on the experiential knowledge development and internationalization of SMEs in general and rapidly internationalizing SMEs in particular.

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Syftet med studien är att undersöka hur sju olika kommuner i Sverige utvecklar och anpassar sin besöksservice i allt mer digitaliserat samhälle. Studien grundar sig på en kvalitativ forskningsmetodik bestående av sju semi-strukturerade intervjuer med anställda inom respektive kommun. Det empiriska materialet bygger huvudsakligen på respondenternas svar kring ämnet, men även sekundärdata från respektive destinations webbplats som kompletterande material till studien. Resultatet indikerar att den traditionella turistbyråns roll har förändrats i takt med teknikutveckling. Turistorganisationernas utvecklingen av besöksservicen är därmed en anpassning till samhället och hur besökare söker information idag. Vidare visar resultatet att kombinationen av det digitala och personliga värdskapet är avgörande faktorer för att skapa mervärde till besökare. Det digitala värdskapet handlar främst om att vara tillgänglig på olika digitala kanaler för att möta besökarna före besöket och det personliga mötet handlar främst om att finnas på plats där besökaren befinner sig. / The purpose of this study is to investigate how seven different municipalities in Sweden develop and adapt their visitor services in an increasingly digitized society. The study is based on a qualitative research methodology consisting of seven semi-structured interviews. The empirical data is based mainly on the respondents' responses to the subject, secondary data from the respective destinations website as complementary material to the study has also been used. Results indicate that the role of the traditional tourist information centers has changed due to technological development. The tourism organizations' development of visiting services is thus an adaptation to society and how visitors seek information today. Furthermore, the result shows that the combination of digital- and personal interaction is a crucial factor in creating added value to visitors. The digital hosting is primarily about being available on different digital channels with the purpose of reaching out to visitors before their visit and the personal meeting is mainly about being in place where the visitor is located.

Mobile widgets now form a new paradigm of simplified web. Probably, the best experience of the Web is when a user has a widget for every frequently executed task, and can execute it anytime, anywhere on any device. However, the current method of programmatically creating personally relevant mobile widgets for every user does not scale. Creation of these mobile web widgets requires application programming as well as knowledge of web-related protocols. Furthermore, these mobile widgets are also limited to smart phones with data connectivity and such smart phones form just about 15% of the mobile phones in India. How do we make web accessible on devices that most people can afford? How does one create simple relevant tasks for the numerous diverse needs of every person? In this thesis, we attempt to address these issues and propose a new method of web simplification that enables an end-user to create simple single-click widgets for a complex personal task - without any programming. The proposed solution enables even low-end phones to access personal web tasks over SMS and voice. We propose a system that enables end users to create personal widgets via programming-by-browsing. A new concept called Tasklets to represent a user’s personal interaction, and a notion of programming over websites using a Web Virtual Machine are presented. Ensuring correct execution of these end user widgets posed interesting problems in web data mining and required us to investigate new methods to characterize and semantically model browser-based interactions. In particular, an instruction set for programming over web sites, new domain-specific similarity measures using ontologies, algorithms for frequent-pattern mining of web interactions and change detection with a proof of its NP-completeness are presented. A quantitative metric to measure the interaction complexity of web browsing and a method of classifying relational data using semantics hidden in the schema are introduced as well. This new web architecture to enable multi-device access to user's personal tasks over low-end phones was piloted with real users, as a solution named SiteOnMobile, and has received very positive response.