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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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The employee’s role in service delivery : the comparative case study of Posten Sweden and China Post

Yang, Jiani, Zheng, Qiyun January 2011 (has links)
This study can be used by Posten Sweden and China Post to understand their situation and the facts regarding service quality and the difference between the two. This study will also provide useful information for other post or logistic institutions
Employee training
employee satisfaction
customer satisfaction
service recovery
Posten Sweden
China Post
e-commerce

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