<p>A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.</p>

A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.

This DBA thesis is an empirical study of the new private pension programme in Thailand, an Employee’s Choice (EC) programme, which is structured as a self-directed defined contribution plan that permits workers to make their own investment decisions for their pension assets. The growing acceptance of the new pension programme is placing greater responsibility for managing pension assets on workers. The shift from committee-directed pension plans to self-directed pension plans has meant that Thai workers now must make investment decisions, such as what type of plan to choose and how to allocate their pension assets among different asset classes. This raises some concerns about the financial literacy of workers and their ability to make informed decisions. This study aims to analyse the effectiveness of this programme by examining empirical evidence from a case study. Specifically, it asks whether workers are able to make appropriate investment decisions for their pension plans as investment theory has suggested. This study has shown that the new pension programme in this case study is effective. Most importantly, the study finds that, regardless of their level of financial literacy, workers are able to make reasonable investment choices as suggested by portfolio and lifecycle investing theories. Specifically, when workers were offered investment options ranging from low risk to high risk, workers are able to choose investment choices consistent with their age and risk tolerance. However, this study finds that financial literacy does matter if workers are asked to make asset allocation decisions instead of choosing between options. The study finds that workers with low levels of financial literacy are likely to allocate less of their pension assets in equities. The findings from this study make several contributions to the growing literature on household finance. In addition, this study has a number of important management implications for pension design. With the simple plan design which offers choices ranging from low risk to high risk, workers appear to make rational investment decisions regardless of their level of financial knowledge. Therefore, the simple plan design could be very useful for workers who have less financial knowledge. This research has also shown that many workers do not plan to review or revise their portfolios as lifecycle theory has suggested. The implication from this study is that the new self-directed pension programme is not effective in the long-run. There is, therefore, a definite need for a better pension design. Innovative pension design should be used in order to minimize workers’ investment mistakes. This study advocates the use of lifecycle funds and recommends policymakers to promote and support the usage of lifecycle funds in the Thai private pension context.

Os investidores institucionais desempenham um importante papel para o crescimento econômico do país, especialmente os componentes da previdência complementar: fundos de pensão e seguradoras. O significativo volume de aplicações financeiras desses segmentos contribui com o funding do investimento produtivode acordo com Keynes. O perfil de longo prazo desses investidores é essencial para a eficiência dos mercados de capitais. Como precisam constituir provisões técnicas em função do valor presente de suas obrigações, seus cálculos necessitam da projeção da taxa de juros de longo prazo. Contudo, essas projeções sãofrágeis porque, segundo a teoria da preferência pela liquidez, a taxa de juros é um fenômeno monetário e, portanto,asua formação depende das inferências do Banco Central quanto a suas metas intermediárias e objetivo finais. Alimitada curva de rendimentos e o nível elevado da Taxa Selic contribuem com essa fragilidade. Dessa forma, o objetivo do presente trabalho é avaliar os impactos da política monetária nacional sobre os fundos de pensão e as seguradoras.Como metodologia, é empregada a pesquisa bibliográfica e quantitativa, inclusive dados dos segmentos para uso em simulações de impacto.A volatilidade da Taxa Seliccausa efeitos em qualquer das três modalidades de planos de previdência. Quando a estrutura de cálculo é atuarial, os impactos são mais preocupantes para os gestores e, quando é financeira, para os participantes. Os efeitos também diferem entre os segmentos. No fechado, são transferidos para os participantes e patrocinadores através do plano de custeio e, no aberto, são absorvidos pelas seguradoras e são agravados pela tributação. Sobre o ativo, a principal consequência é o risco inerente à gestão com visão de curto prazo. Quanto à taxa de desconto do passivo, ambos os órgãos reguladores adotaram parâmetros referenciados pelos juros de mercado,sendo esta uma necessidade imposta pelaexecução da política monetária brasileira. / Institutional investors play an important role in the economic growth of the country, especially the components of private pension: pension funds and insurance companies. The significant volume of investments in these segments contributes to the funding of productive investment according to Keynes. The long-term profile of these investors is essential for the efficiency of capital markets. Given thatthey must constitute technical provisions based on the present value of its obligations, its calculations require the projection of long-term interest rates. However, these projections are fragile because, according to the theory of liquidity preference, the interest rate is a monetary phenomenon and therefore its formation depends on the inferences the Central Bank as its intermediatetarget and final goals. The limited yield curve and the high level of the Selic Rate contribute to this weakness. Thus, the objective of this study is to evaluate the impact of domestic monetary policy on pension funds and insurers. As methodology, it was used the bibliographical and quantitative research, including data segments for use in impact simulations. The volatility of the Selic Rate causes effects in any of the three types of pension plans. When calculation structure isactuarial, the impacts are most worrisome for managers and, when it is financial, for the participants. The effects also differ between segments. In closed one, they are transferred to the participants and sponsors through funding plan and, in the open, are absorbed by insurers and are compounded by taxation. On assets, the main consequence is the risk inherent in management with short-term view. As the discount rate liabilities, both regulators have adopted parameters referenced by market interest, which is a necessity imposed by the implementation of Brazilian monetary policy.

Os investidores institucionais desempenham um importante papel para o crescimento econômico do país, especialmente os componentes da previdência complementar: fundos de pensão e seguradoras. O significativo volume de aplicações financeiras desses segmentos contribui com o funding do investimento produtivode acordo com Keynes. O perfil de longo prazo desses investidores é essencial para a eficiência dos mercados de capitais. Como precisam constituir provisões técnicas em função do valor presente de suas obrigações, seus cálculos necessitam da projeção da taxa de juros de longo prazo. Contudo, essas projeções sãofrágeis porque, segundo a teoria da preferência pela liquidez, a taxa de juros é um fenômeno monetário e, portanto,asua formação depende das inferências do Banco Central quanto a suas metas intermediárias e objetivo finais. Alimitada curva de rendimentos e o nível elevado da Taxa Selic contribuem com essa fragilidade. Dessa forma, o objetivo do presente trabalho é avaliar os impactos da política monetária nacional sobre os fundos de pensão e as seguradoras.Como metodologia, é empregada a pesquisa bibliográfica e quantitativa, inclusive dados dos segmentos para uso em simulações de impacto.A volatilidade da Taxa Seliccausa efeitos em qualquer das três modalidades de planos de previdência. Quando a estrutura de cálculo é atuarial, os impactos são mais preocupantes para os gestores e, quando é financeira, para os participantes. Os efeitos também diferem entre os segmentos. No fechado, são transferidos para os participantes e patrocinadores através do plano de custeio e, no aberto, são absorvidos pelas seguradoras e são agravados pela tributação. Sobre o ativo, a principal consequência é o risco inerente à gestão com visão de curto prazo. Quanto à taxa de desconto do passivo, ambos os órgãos reguladores adotaram parâmetros referenciados pelos juros de mercado,sendo esta uma necessidade imposta pelaexecução da política monetária brasileira. / Institutional investors play an important role in the economic growth of the country, especially the components of private pension: pension funds and insurance companies. The significant volume of investments in these segments contributes to the funding of productive investment according to Keynes. The long-term profile of these investors is essential for the efficiency of capital markets. Given thatthey must constitute technical provisions based on the present value of its obligations, its calculations require the projection of long-term interest rates. However, these projections are fragile because, according to the theory of liquidity preference, the interest rate is a monetary phenomenon and therefore its formation depends on the inferences the Central Bank as its intermediatetarget and final goals. The limited yield curve and the high level of the Selic Rate contribute to this weakness. Thus, the objective of this study is to evaluate the impact of domestic monetary policy on pension funds and insurers. As methodology, it was used the bibliographical and quantitative research, including data segments for use in impact simulations. The volatility of the Selic Rate causes effects in any of the three types of pension plans. When calculation structure isactuarial, the impacts are most worrisome for managers and, when it is financial, for the participants. The effects also differ between segments. In closed one, they are transferred to the participants and sponsors through funding plan and, in the open, are absorbed by insurers and are compounded by taxation. On assets, the main consequence is the risk inherent in management with short-term view. As the discount rate liabilities, both regulators have adopted parameters referenced by market interest, which is a necessity imposed by the implementation of Brazilian monetary policy.

Os investidores institucionais desempenham um importante papel para o crescimento econômico do país, especialmente os componentes da previdência complementar: fundos de pensão e seguradoras. O significativo volume de aplicações financeiras desses segmentos contribui com o funding do investimento produtivode acordo com Keynes. O perfil de longo prazo desses investidores é essencial para a eficiência dos mercados de capitais. Como precisam constituir provisões técnicas em função do valor presente de suas obrigações, seus cálculos necessitam da projeção da taxa de juros de longo prazo. Contudo, essas projeções sãofrágeis porque, segundo a teoria da preferência pela liquidez, a taxa de juros é um fenômeno monetário e, portanto,asua formação depende das inferências do Banco Central quanto a suas metas intermediárias e objetivo finais. Alimitada curva de rendimentos e o nível elevado da Taxa Selic contribuem com essa fragilidade. Dessa forma, o objetivo do presente trabalho é avaliar os impactos da política monetária nacional sobre os fundos de pensão e as seguradoras.Como metodologia, é empregada a pesquisa bibliográfica e quantitativa, inclusive dados dos segmentos para uso em simulações de impacto.A volatilidade da Taxa Seliccausa efeitos em qualquer das três modalidades de planos de previdência. Quando a estrutura de cálculo é atuarial, os impactos são mais preocupantes para os gestores e, quando é financeira, para os participantes. Os efeitos também diferem entre os segmentos. No fechado, são transferidos para os participantes e patrocinadores através do plano de custeio e, no aberto, são absorvidos pelas seguradoras e são agravados pela tributação. Sobre o ativo, a principal consequência é o risco inerente à gestão com visão de curto prazo. Quanto à taxa de desconto do passivo, ambos os órgãos reguladores adotaram parâmetros referenciados pelos juros de mercado,sendo esta uma necessidade imposta pelaexecução da política monetária brasileira. / Institutional investors play an important role in the economic growth of the country, especially the components of private pension: pension funds and insurance companies. The significant volume of investments in these segments contributes to the funding of productive investment according to Keynes. The long-term profile of these investors is essential for the efficiency of capital markets. Given thatthey must constitute technical provisions based on the present value of its obligations, its calculations require the projection of long-term interest rates. However, these projections are fragile because, according to the theory of liquidity preference, the interest rate is a monetary phenomenon and therefore its formation depends on the inferences the Central Bank as its intermediatetarget and final goals. The limited yield curve and the high level of the Selic Rate contribute to this weakness. Thus, the objective of this study is to evaluate the impact of domestic monetary policy on pension funds and insurers. As methodology, it was used the bibliographical and quantitative research, including data segments for use in impact simulations. The volatility of the Selic Rate causes effects in any of the three types of pension plans. When calculation structure isactuarial, the impacts are most worrisome for managers and, when it is financial, for the participants. The effects also differ between segments. In closed one, they are transferred to the participants and sponsors through funding plan and, in the open, are absorbed by insurers and are compounded by taxation. On assets, the main consequence is the risk inherent in management with short-term view. As the discount rate liabilities, both regulators have adopted parameters referenced by market interest, which is a necessity imposed by the implementation of Brazilian monetary policy.

Approved for public release, distribution is unlimited / The defined benefit (DB) pension system that provides retirement security to 44.5 million Americans faces significant challenges. At the end of 2003, the system was underfunded by $350 billion, there were 82,696 fewer plans then during the system peak (in 1985), and the Pension Benefit Guaranty Corporation (PBGC) responsible for ensuring retirees receive their retirement benefits even after a plan terminates, reported a deficit of $11.49 billion. This thesis examines the challenges facing the DB pension plan system, beginning with an overview of the DB plan system, a review of the different plan types, the benefits received, and funding rules. Next, examining the PBGC, its purpose, its organization, and the role that it plays in the DB pension system. Followed by an identification of the challenges facing the pension plan system, and corporate America's frustrations with the system. Finally, the thesis presents some recent reform proposals, and provides corporate America's response to them. A changing workforce demanding leaner retirement options, plans that allow multiple career changes, provide beneficiaries with lump sum benefits, provide early vesting characteristics, and are easily understood, is challenging the future of the DB plan system. To survive the DB plan system must continue to change. / Lieutenant, United States Navy

Bakgrund: Sveriges befolkning blir äldre och den allmänna pensionen sjunker. I en sådan situation blir ett privat pensionssparande allt viktigare. Trots detta har Regeringen valt att slopa avdragsrätten i produkten individuellt pensionssparande (IPS). Efterslopandet av avdragsrätten i IPS är det fortfarande kunder som inte har ändrat sitt beteende. En problematik uppstår kring hur dessa kunder ska hanteras och vilka marknadsmässiga mekanismer som styr deras beteende. Syfte: Inom ramen för marknadsföring är syftet att undersöka kundbeteendet när ett incitament försvinner och tidigare förutsättningar förändras. Genomförande: Studien utgår från en kvalitativ ansats med fokus på intervjuer. Sakkunniga inom området, rådgivare och privatpersoner bidrar till empirins kvalité. För att identifiera privatpersoner med en relation till IPS utfördes en förstudie. Utifrån den insamlade empirin utfördes en empiristyrd tematisk analysmetod för att urskilja likheter och skillnader, vilket genererat en djup diskussion och slutsats i ämnet. Slutsats: Okunskap samt informationsspridning är viktiga beståndsdelar för hur kunder beter sig vid sparande. Borttagandet av incitament leder till en negativ inställning tillvarumärket IPS som således kan orsaka svårigheter vid implementering av en ny produkt för privat pensionssparande. Det uppdagas ett utbudsunderskott och vidare krävs det att regering, banker och finansiella institut tar hänsyn till kringliggande faktorer, inklusive kundbeteendet, för att fylla detta tomrum. / Background: The population of Sweden is getting older and the national pension decreases. In that situation a private pension becomes important. Despite this, the government decided to abolish the deductibility of IPS. After the abolition of the deductibility of the IPS there still are customers who have not changed their savings behavior. A problem arises as to how these customers should be handled. Purpose: Within the boundaries of marketing the purpose is to explore the customer behavior when an incentive disappears and conditions held before, changes. Completion: The study is based on a qualitative approach, focusing on interviews. Experts in the area, counselors and individuals contribute to the quality of the empiric. To identify individuals with a relation to IPS, the authors first conducted a feasibility study. Based on the collected empirical data, an empirical driven thematic analysis is followed to discern and categorize different similarities and differences. Which, in the end resulted in a deep reflected discussion and conclusion regarding the subject. Conclusion: Regarding savings, ignorance and the dissemination of information are key elements in customer behavior. Eliminating the incentive also adds negativity to the brand IPS that could cause difficulties in the implementation of a potential new product. It has been revealed that there is a supply deficit and further, it requires that the government, banks and financial institutions needs to analyze these surrounding elements, and the customer behavior which occur in the study, into consideration in order to fulfill the customer demand.

[pt] Este trabalho pretende mostrar, ao administrador de empresas moderno, que itens considerar ao planejar e montar um plano de previdência privada. Este tipo de benefício espontâneo vem ganhando relevância, em um mercado de trabalho cada vez mais acirrado na busca e retenção de talentos, pois está consciente de que o Estado não pode ser o único provedor de recursos na fase da aposentadoria. A pesquisa mostra e compara as diversas modalidades disponíveis no Brasil e seus aspectos mais importantes. São também indicadas as tendências, na criação de novos planos, que atendam às necessidades de um mercado globalizado. Buscando comprovar, na prática, o que a teoria sobre o assunto indica, são feitas entrevistas, junto a profissionais brasileiros dessa área. Em seguida, mostra- se o resultado de uma pesquisa exploratória, realizada com funcionários de empresas privadas, que não possuem este tipo de benefício, a fim de descobrir, sob o ponto de vista desses empregados, que atributos julgam ser mais importantes, na criação de um plano de previdência privada. / [en] This research aims to show to the modern business administrator which items to consider when planning and designing a private pension plan. This sort of fringe benefit has had its relevance increased due to an everyday more competitive work market searching for and seeking to retain human talent. The persons with these talents have the conscience that the State Pens ion Plan (INSS) can not be their only financial source during retirement. The study shows and compares a set of different types of pension plans available today in Brazil and their more important characteristics. New trends in pension plan designing are also indicated to adapt to a globalized work market. Interviews were made with Brazilian professionals as part of the research to prove, in practice, theory about pension plans. Subsequently, results of exploratory research, made with employees that don't ha ve this kind of benefit, are shown. The goal is to point out the most important attributes of a private pension plan, from their point of view. / [es] Este trabajo pretende mostrar, al administrador de empresas moderno, qué puntos considerar al planificar y montar un plano de pensión privada. Este tipo de beneficio espontáneo ha ganado relevancia en un mercado de trabajo cada vez más acirrado en la búsqueda y retención de talentos, pués está consciente de que el Estado no puede ser la única fuente de recursos en la fase de retiro. La investigación muestra y compara diversas modalidades disponibles en Brasil y sus aspectos más importantes. Se indican también las tendencias, en la creación de nuevos planos, que atienden a las necesidades de un mercado globalizado.

The main addressed question of this thesis is whether international experiences indicate that private pension pillar contributes to the profitability and stability of pension system and economic development. Firstly, global private pension pillar is characterized. Its long term return is estimated from derived virtual portfolio. Following Aaron-Samuelson principle, it is calculated notional return of global public pension pillar. Comparing returns of both pillars, there is slightly higher return of private pension pillar, but considering variability, entailing risk, the public pension pillar becomes favorable. Moreover, combination of both pillar doesn't seem to be effective since both returns are well correlated. Next section of the thesis deals with economic effects of private pension pillar on labor market. Simple correlation doesn't proof a positive linking of private pension pillar's contribution magnitude and labor activity, expressed as an average annual working time of population in productivity age. Subsequent analysis of private pension pillar's outlook in selected countries illustrates unfulfilled expectations of participants in private pension pillars. Reflecting all particular findings, it wasn't confirmed that private pension pillars substantially contribute to profitability and stability of pension system and performance of economy.