Thesis deals with application of process management in a selected company. The first chapters outline the situation in the area of process management. Dealing with the history of process management, then describe the general processes that take place in companies, and a procedure in which the company usually introduces process management. The second part attends to application of process management in to company AVEX. First there is the company description, the SWOT analysis, from which come business objectives. The last part deals with the practical application of process management.

TThis study is focused on Czech Flying Disc Association. The theoretical part of the study explains theoretical background of business process management and project of transition of organizations to process management, otherwise the reengeneering of business processes. The second chapter of theoretical part of the study deals with the specific characteristics of sport organizations. Specified as sports associations in non- profit sector of economy, particularly in the context of Czech Republic. These organizations have the legal form of a civic association and belong to a group of nongovernmental organizations. The methodical part of the study describes the procedure chosen for application of process management in the selected organization and methods used in the practical part. The practical part includes a detailed description of the organization. This section summarizes the history of the organization, a mission, which was established roofing and sport events. Enter the organizational structure of the organization, operational structure of the Executive Body, the most important sources of finance and human resources organizations. It ranks the organization in the context of international sports federations and the institutional framework of sport in the country. The situational analysis of the organization has used a survey of sports federations, which forms an important part of the practical part. The survey is argued, described and evaluated. The paper summarizes findings from a survey in perspective of sports associations in general and in perspective of the particular organization. At the end of the survey the methodological note gives recommendations on methods used to polling sports federations. The situation analysis examines in detail the cost position of an organization and its customers. Situational analysis findings are summarized in the SWOT analysis. An important starting point for management of the organization is a vision and clear definition of the hierarchical structure of the organization's objectives. The objectives of the organization structure are listed and divided into sports, economic and social goals as the next section of the study. The final part of the study describes the different stages of process application project management in the organization in. Based on knowledge gained about the organization in the situational analysis are proposed goals for application of process management. These are adjusted according to the desire and capacity to project team of the organization. There is described method of obtaining data for process analysis. There are also specified processes in the organization, with particular emphasis on key organizational processes. Based on knowledge of processes and thanks to deep insight into the functioning of the organization are identified weaknesses in the organization. Selected key process is optimized. They formulated recommendations for management changes organization for further progress in the transition to the process management of the organization. At last method of evaluating the success of the organization is proposed.

The goal of this paper is to benchmark Answer Set Programming (ASP) systems to test their performance when dealing with a complex optimization problem. In particular, the problem tackled is resource allocation in the area of Business Process Management (BPM). Like many other scheduling problems, the allocation of resources and starting times to business process activities is a challenging optimization problem for ASP solvers. Our problem encoding is ASP Core-2 standard compliant and it is realized in a declarative and compact fashion. We develop an instance generator that produces problem instances of different size and hardness with respect to adjustable parameters. By using the baseline encoding and the instance generator, we provide a comparison between the two award-winning ASP solvers clasp and wasp and report the grounding performance of gringo and i-dlv. The benchmark suggests that there is room for improvement concerning both the grounders and the solvers. Fostered by the relevance of the problem addressed, of which several variants have been described in different domains, we believe this is a solid application-oriented benchmark for the ASP community. / Series: Working Papers on Information Systems, Information Business and Operations

Innerhalb eines Krankenhauses beeinflusst der Radiologe in einem Verbund von Fachabteilungen wesentlich die Liegezeiten von Patienten durch die diagnostische Information und die Verfügbarkeit seiner Dienstleistungen. Die Organisation und zeitliche Bemessung von radiologischen Untersuchungsabläufen werden dadurch um so wichtiger. Der Arzt wird im Rahmen seines Studiums und seiner Facharztweiterbildung nicht im Organisationsmanagement ausgebildet, entsprechendes Fachwissen muss er sich in der Regel in Eigenregie aus Fachliteratur und Kursen aneignen. Trotzdem wird vom Arzt über die medizinische Versorgung hinaus zunehmend verlangt, dass es seinen Arbeitsabläufe auch unter wirtschaftlichen Gesichtspunkten optimiert. In dieser Arbeit werden verschiedene Methoden des Prozessmanagements für ihre Anwendung in der Radiologie erprobt. Unter Zuhilfenahme von einfachen papierbasierten Methoden lässt sich bereits ein Großteil von Arbeitsprozessanalysen durchführen. Bei komplexen Arbeitsabläufen wird man eine Methode wählen, die möglichst genaue qualitative und quantitative Aussagen über zu erwartende Effekte liefert. Vorgestellt werden diesbezüglich die Netzplantechnik und die Prozesssimulation anhand des computertomographischen und sonographischen Arbeitsplatzes. / Within a hospital, the radiologist considerably influences the patient s length of stay through the availability of service and diagnostic information. Therefore, coordination and timing radiologic examinations become increasingly more important. Physicians are not taught organizational management during their medical education and residency training, and the necessary expertise in economics is generally acquired through literature or specialized courses. Beyond the medical service, the physicians are increasingly required to optimise their work flow according to economic factors. This review introduces various tools for process management and its application in radiology. By means of simple paper-based methods, the work flow of most processes can be analysed. For more complex work flow, it is suggested to choose a method that allows for an exact qualitative and quantitative prediction of the effect of variations. This review introduces network planning technique and process simulation.

Cílem této diplomové práce je představit teoretická východiska procesního managementu a měření klíčových ukazatelů výkonnosti, která budou aplikována na postup vypracování konkrétního projektu z logistické praxe. Práce se zabývá skladovými procesy, metodami jejich mapování a měření pomocí klíčových ukazatelů. Čtenář se zde tedy seznámí jak s teoretickou stránkou řízení procesů, tak praktickým příkladem operačních procesů ve skladech dílů pro automobilový průmysl.

Purpose – The sustainability topic has been receiving a growing importance in the corporate environment in recent years. More and more companies are adopting sustainability practices in all their organisational levels, operations and business process as a whole; however, they have still failed to achieve the anticipated goal. Existing roadmaps, frameworks and systems do not comprehensively support sustainable business transformation. This research proposes a four phases framework, based on BPM, to help organisations to implement sustainability practices in the organisation business processes and has verified it with industry/academic specialists and validated it in a local organisation focused on sustainability initiatives. Design/methodology/approach – A conceptual framework has been created, verified and validated. The framework is based on Business Process Management (BPM) principles, which was chosen because due its capability to work in a cross process way while providing the full control of the process performance. It was then verified using a Delphi study held with 21 specialists in Sustainable Operations Management from both academia and industry and validated using an action research study on a biomass company focused in the development of sustainable energy technologies that wished to improve the implementation of sustainability initiatives in its business processes and operations. Findings – It was identified that organisations still struggle to succeed the implementation of sustainability projects. The research outlined that the business process management (BPM) approach can be used as way to implement sustainability practices in an organisation’s business processes by using the conceptual framework. The benefits from this approach are the enablement of continuous process improvement, improvement of process quality; cost reduction; increase in the customer satisfaction; and better control 3 over process performance, which can be directly linked to the improvement of the sustainability improvement. Research limitations/implication – The main limitation of this research is the application of the framework in only one real-life scenario, which was expected due the research method chosen to validate it. Future work aims to apply the framework in different scenarios, in organisations with different sizes, different maturity level, different sector, and different locations. Further research will also investigate the symbiosis of the BPM approach with other management approaches, such as lean/green manufacturing, project management, and green supply chain and carbon footprint. In addition, in a further moment, once companies are familiarised with the project methodology, it is possible to create a centre of excellence (an area within the organisation with the best practices/ processes of the industry) in terms of sustainability bringing even more value, improving continuously and generating more innovation by the form of green reference process models. Practical implications – The proposed framework uses a Business Process Management (BPM) approach, which provides a systemic solution for the organisations adopt sustainability practices in their business processes.

El presente proyecto de investigación propone a la Gestión por Procesos como herramienta clave para el aumento de la productividad de una asociación agrícola productora de aceitunas en el valle de Bella Unión, Arequipa. A partir de entrevistas a profundidad y visitas in situ, se levantó información sobre la situación actual de la asociación y en base a la data encontrada, se realizó la propuesta el sistema de gestión que abarca la Gestión de la Calidad e Inocuidad, Gestión Comercial, Planeamiento y Control de la Producción, Gestión de Costos, Gestión Logística y Seguridad, y Salud Ocupacional. En el presente documento se ha desarrollado la propuesta del proceso de Gestión de Calidad e Inocuidad con el objetivo de atacar el problema de la falta de uniformidad de las aceitunas producidas como asociación que impide el acceso a mercados. Dentro del sistema propuesto, se encuentran los subprocesos de “Adaptación de Principios de Calidad en la Asociación”, “Estandarización de actividades en el proceso productivo”, “Manejo y Control de la Documentación”, “Control y Suministro de Productos Fitosanitarios”, “Control e Inspección de los cultivos”, “Desarrollo de auditorías internas de calidad” y “Gestión de Resultados para la Mejora Continua”. Asimismo, este sistema está desarrollado bajo el esquema del círculo de Deming (Planear, Hacer, Verificar y Actuar) y está basado en las Buenas Prácticas Agrícolas en el cultivo del olivo. / This research project proposes Business Process Management (BPM) as a key tool for increasing the productivity of an olive producing agricultural association in the valley of Bella Union located in Arequipa. Based on in-depth interviews and on-site visits, information was gathered on the current situation of the association and, based on the data found, the BPM system was proposed, covering Quality and Safety Management, Commercial Management, Planning and Control of Production, Cost Management, Logistics Management and Occupational Health and Safety. In this document, the proposal of the Quality and Safety Management process has been developed with the objective of attacking the problem of the lack of uniformity of olives produced as an association that limits access to markets. Within the proposed system, there are the subprocesses of "Adaptation of Quality Principles in the Association", "Standardization of activities in the production process", "Management and Control of Documentation", "Control and Supply of Phytosanitary Products", " Control and Inspection of crops "," Development of internal quality audits "and" Management of Results for Continuous Improvement ". Also, this system is developed under the scheme of the circle of Deming (Plan, Do, Verify and Act) and is based on Good Agricultural Practices in the cultivation of olive trees. / Tesis

Process monitoring aims to provide transparency over operational aspects of a business process. In practice, it is a challenge that traces of business process executions span across a number of diverse systems. It is cumbersome manual engineering work to identify which attributes in unstructured event data can serve as case and activity identifiers for extracting and monitoring the business process. Approaches from literature assume that these identifiers are known a priori and data is readily available in formats like eXtensible Event Stream (XES). However, in practice this is hardly the case, specifically when event data from different sources are pooled together in event stores. In this paper, we address this research gap by inferring potential case and activity identifiers in a provenance agnostic way. More specifically, we propose a semi-automatic technique for discovering event relations that are semantically relevant for business process monitoring. The results are evaluated in an industry case study with an international telecommunication provider.

Reducing the complexity in information systems is a main concern on which researchers work. Separation of concerns, also known as the principle of ‘divide and conquer’, has long time been a strategy for dealing with complexity. Two examples of the application of this principle in the area of information system design are the break out the data management into Database Management Systems(DBMSs) and the separation of the business logic from the application logic into Business Process Management Systems (BPMSs). However, separation of cross-cutting concerns from the core-concern of a business process is not yet supported in the Business Process Management (BPM) area. Aspect Oriented principle recommends such a separation. When looking into the business process, several concerns, such as security and privacy, can be identified. Therefore, a formal model that provides a foundation for enabling BPMSs to support separation of concerns in BPM area is needed. This thesis provides a formal model for dealing with separation of concerns in the BPM area. Implementing this model in BPMSs would facilitate the design and implementation of business processes with a lower level of complexity, which in turn would reduce the costs associated with BPM projects. The thesis starts with a literature review on aspect orientation both in programming and in the BPM areas. Based on this study, a list of requirements for an Aspect Oriented Service for BPMSs is compiled. Then a formal model for such a service, fulfilling a set of these requirements, is designed using Coloured Petri Nets and implemented in CPN Tools. The model is evaluated through the execution of a number of scenarios. The solution is also validated through an industrial case study. The results of the case study are presented the direction for future work outlined. The case study demonstrates that separation of concerns through aspect orientation does indeed reduce the complexity of business process models.

Process-oriented organisations need to manage the different types of responsibilities their employees may have w.r.t. the activities involved in their business processes. Despite several approaches provide support for responsibility modelling, in current Business Process Management Systems (BPMS) the only responsibility considered at runtime is the one related to performing the work required for activity completion. Others like accountability or consultation must be implemented by manually adding activities in the executable process model, which is time-consuming and error-prone. In this paper, we address this limitation by enabling current BPMS to execute processes in which people with different responsibilities interact to complete the activities. We introduce a metamodel based on Responsibility Assignment Matrices (RAM) to model the responsibility assignment for each activity, and a flexible template-based mechanism that automatically transforms such information into BPMN elements, which can be interpreted and executed by a BPMS. Thus, our approach does not enforce any specific behaviour for the different responsibilities but new templates can be modelled to specify the interaction that best suits the activity requirements. Furthermore, libraries of templates can be created and reused in different processes. We provide a reference implementation and build a library of templates for a well-known set of responsibilities.