published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Public Administration / Master / Master of Social Sciences

published_or_final_version / Public Administration / Master / Master of Public Administration

姚穎嘉. / "2013年9月". / "2013 nian 9 yue". / Thesis (Ph.D.)--Chinese University of Hong Kong, 2013. / Includes bibliographical references (leaves 147-166). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstract in Chinese and English. / Yao Yingjia.

Luk, Ching Yuen. / Thesis submitted in: November 2007. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2008. / Includes bibliographical references (leaves 251-281). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.viii / Table of Contents --- p.xi / Abbreviations --- p.xvii / Chapter Chapter 1: --- Introduction --- p.1 / Chapter 1.1 --- Introduction --- p.1 / Chapter 1.2 --- Background Information about E-government --- p.1 / Chapter 1.3 --- Current E-govemnient Literature and Research Gaps --- p.1 / Chapter 1.4 --- Research Questions of This Study --- p.4 / Chapter 1.5 --- The Layout of This Study --- p.5 / Chapter Chapter 2: --- Literature Review on E- Government --- p.6 / Chapter 2.1 --- Introduction --- p.6 / Chapter 2.2 --- Background on E-government --- p.7 / Chapter 2.3 --- Definitions of E-government and E-government Stage Models --- p.8 / Chapter 2.4 --- Literature Review --- p.11 / Chapter 2.4.1 --- The Studies of E-government Websites --- p.11 / Chapter 2.4.2 --- The Studies of E-government Services --- p.16 / Chapter 2.4.2.1 --- The Importance of Studying E-government Services --- p.22 / Chapter 2.4.3 --- The Studies of E-government in Asia --- p.26 / Chapter 2.4.3.1 --- The Importance of Studying E-government in Asia --- p.28 / Chapter 2.4.3.1.1 --- The First Reason: Local Variations Between Western and Asian Countries --- p.28 / Chapter 2.4.3.1.2 --- The Second Reason: Outstanding E-government Performance of the Four “Little Dragons´ح in Asia --- p.33 / Chapter 2.4.3.2 --- The Importance of Studying Hong Kong E-government --- p.34 / Chapter 2.5 --- Conclusion --- p.40 / Chapter Chapter 3: --- The Development of Hong Kong E-Government --- p.41 / Chapter 3.1 --- Introduction --- p.41 / Chapter 3.2 --- Background on the Rise of E-government Worldwide --- p.42 / Chapter 3.3 --- The Government Information Technology Initiatives in the Colonial Era --- p.42 / Chapter 3.4 --- The Development of E-Government in the HKSAR --- p.46 / Chapter 3.4.1 --- Three “Digital 21´ح IT Strategy Documents --- p.47 / Chapter 3.4.2 --- Institutional Arrangements for the Development of E-Government --- p.50 / Chapter 3.4.3 --- Categories of E-Government Projects --- p.54 / Chapter 3.4.3.1 --- The Category of Government-to-Business (G2B) --- p.55 / Chapter 3.4.3.2 --- The Category of Government-to-Employee (G2E) --- p.55 / Chapter 3.4.3.3 --- The Category of Government-to-Government (G2G) --- p.56 / Chapter 3.4.3.4 --- The Category of Government-to-Citizen (G2C) --- p.56 / Chapter 3.5 --- The Performance of the Hong Kong E-government --- p.61 / Chapter 3.5.1 --- Local Measurements --- p.61 / Chapter 3.5.1.1 --- The Measurement of E-government Programme: Realizable Savings and Notional Benefits --- p.62 / Chapter 3.5.1.2 --- The Measurement of GIC Portal: the Total Number of Page Views and the Average Monthly Page Views --- p.62 / Chapter 3.5.1.3 --- "The Measurement of the ESD Scheme: the Target for Providing E-option for 90% of Public Services, the Number of Hit, the Number of E-government Transactions, and the Take-up Rate of ESD Services" --- p.63 / Chapter 3.5.1.4 --- The Household Opionion Survey on E-Government --- p.65 / Chapter 3.5.2 --- International Benchmarking --- p.66 / Chapter 3.5.2.1 --- Accenture Reports: The Measurement of E-government Leadership --- p.66 / Chapter 3.5.2.2 --- Taylor Nelson Sofres: The Study of Government Online (GO) --- p.67 / Chapter 3.5.2.3 --- Brown University: Global E-government Survey --- p.68 / Chapter 3.5.3 --- International Awards --- p.68 / Chapter 3.6 --- Problems about Current Measurements of the Performance of E-government --- p.68 / Chapter 3.6.1 --- Local Measurement: the Problem about Realizable Savings and Notional Benefits --- p.69 / Chapter 3.6.2 --- Local Measurement: the Problem about E-option and the Number of Online Public Services --- p.70 / Chapter 3.6.3 --- Local Measurement: the Problem about Hit Rate --- p.72 / Chapter 3.6.4 --- The Disadvantages of Current Local Measurements --- p.73 / Chapter 3.6.5 --- What the International Measurements Cannot Tell --- p.73 / Chapter 3.7 --- Conclusion --- p.75 / Chapter Chapter 4: --- Theoretical Framework --- p.77 / Chapter 4.1 --- Introduction --- p.77 / Chapter 4.2 --- Research Questions of This Study --- p.77 / Chapter 4.3 --- The Theoretical Framework of Leadership and Stakeholders --- p.79 / Chapter 4.3.1 --- The Theoretical Framework of Leadership --- p.79 / Chapter 4.3.1.1 --- The Definition of Leadership --- p.80 / Chapter 4.3.1.2 --- Leadership versus Management --- p.81 / Chapter 4.3.1.3 --- Leadership Theories --- p.83 / Chapter 4.3.2 --- The Theory of Stakeholders --- p.84 / Chapter 4.4 --- The Success/ Failure of E-government Services --- p.88 / Chapter 4.5 --- Research Hypotheses --- p.90 / Chapter 4.5.1 --- Leadership --- p.90 / Chapter 4.5.2 --- Stakeholders --- p.98 / Chapter 4.6 --- Conclusion --- p.111 / Chapter Chapter 5: --- Research Design and Data --- p.112 / Chapter 5.1 --- Introduction --- p.112 / Chapter 5.2 --- Research Methodology: Comparative Case Studies --- p.113 / Chapter 5.2.1 --- Reasons for Choosing E-stamping Service of IRD and Online Application for Renewal of Vehicle Licence Service of TD as Case Studies --- p.114 / Chapter 5.2.1.1 --- The First Reason: Limited Counter Services Being Put Online --- p.114 / Chapter 5.2.1.2 --- The Second Reason: Having Different Leadership and Stakeholders --- p.119 / Chapter 5.3 --- The Conduction of Comparative Case Studies: Data Collection --- p.119 / Chapter 5.3.1 --- Documentation --- p.120 / Chapter 5.3.2 --- Archival Records --- p.122 / Chapter 5.3.3 --- Direct observation --- p.123 / Chapter 5.3.4 --- Interviews --- p.124 / Chapter 5.4 --- The Methodology for Studying the Data: Content Analysis --- p.125 / Chapter 5.5 --- The Operationalization of Hypotheses --- p.128 / Chapter 5.5.1 --- Operationalizing the Concept of Leadership --- p.128 / Chapter 5.5.1.1 --- Articulating and Promoting Acceptance of Vision and Strategy --- p.128 / Chapter 5.5.1.2 --- Facilitating the Development of E-government Service and Structuring Implementation Effectively --- p.129 / Chapter 5.5.2 --- Operationalizing the Concept of Stakeholders --- p.130 / Chapter 5.5.3 --- Operationalizing the Concept of Service Quality of E-government Services --- p.131 / Chapter 5.6 --- Results of Data Collection --- p.132 / Chapter 5.6.1 --- Documentation --- p.132 / Chapter 5.6.1.1 --- Documents of the Legislative Council --- p.132 / Chapter 5.6.1.2 --- Publications and Press Releases from the Websites of IRD and TD --- p.133 / Chapter 5.6.1.3 --- Newspaper Clippings --- p.134 / Chapter 5.6.1.4 --- University Libraries --- p.134 / Chapter 5.6.2 --- Archival Records --- p.134 / Chapter 5.6.3 --- Direct Observation --- p.135 / Chapter 5.6.4 --- Interviews --- p.136 / Chapter 5.7 --- Conclusion --- p.138 / Chapter Chapter 6: --- Research Findings --- p.139 / Chapter 6.1 --- Introduction --- p.139 / Chapter 6.2 --- Research Findings --- p.145 / Chapter 6.2.1 --- E-stamping Service --- p.145 / Chapter 6.2.1.1 --- Leadership of IRD --- p.145 / Chapter 6.2.1.2 --- Stakeholders of IRD --- p.157 / Chapter 6.2.2 --- Online Application for Renewal of Vehicle Licence Service --- p.167 / Chapter 6.2.2.1 --- Leadership of TD --- p.167 / Chapter 6.2.2.2 --- Stakeholders of TD --- p.178 / Chapter 6.3 --- Conclusion --- p.182 / Chapter Chapter 7: --- "Discussion, Implications and Conclusion" --- p.185 / Chapter 7.1 --- Introduction --- p.185 / Chapter 7.2 --- Discussion and Implications --- p.187 / Chapter 7.2.1 --- About Leadership --- p.188 / Chapter 7.2.2 --- About Stakeholders --- p.191 / Chapter 7.2.3 --- The Intertwined Relationship between Leader and Stakeholders --- p.194 / Chapter 7.2.4 --- The Debate of Local Variations Between Western and Asian Countries/ --- p.198 / Chapter 7.3 --- Conclusion and Future Studies --- p.198 / Appendices --- p.201 / Appendix 2.1 Distribution of Articles about E-government Websites and E-government Services in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.201 / "Appendix 2.2 Number of E-government Articles on Western Countries, Asian Countries, and Comparative Studies Incorporating Asian Countries in 11 Journals of Public Administration and Information Systems and Communication (2002-2006)" --- p.205 / Appendix 2.3 Details of E-government Articles in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.207 / Appendix 2.4 The Booklist of E-government and the Categories of Books about E-government --- p.211 / "Appendix 2.5 The Survey Result of Journal Articles about E-government in the Four “Little Dragons""" --- p.217 / Appendix 3.1 List of Home Pages of Departments/Branches and Government Related Organizations Up to July 5，1996 --- p.218 / Appendix 3.2 The 1998 “Digital 21 Strategy´ح： 18 Initiatives in Four Areas --- p.219 / Appendix 3.3 The 2001 “Digital 21 Strategy´ح： 23 Initiatives in Five Key Result Areas (KRAs) --- p.220 / Appendix 3.4 The 2004 “Digital 21 Strategy´ح： 45 Initiatives in Eight Main Areas --- p.221 / Appendix 3.5 A List of 22 Relevant Papers on the Development of E-government (1998-2006)/ --- p.223 / Appendix 3.6 E-government Services Provided by Ten Government Departments and Agencies under the First Phase of the Electronic Service Delivery Scheme --- p.227 / Appendix 3.7 Breakdown of the Per Year Savings Generated from the Computerization Projects in Various Stages of Funding in 2001-02 --- p.229 / Appendix 3.8 Usage of some Representative ESD Services --- p.230 / "Appendix 3.9 Focus, Methodology, and Research Findings of International E-government Reports" --- p.231 / Appendix 3.10 Illustration on Setting E-government Target --- p.236 / Appendix 3.11 50 Most Popular and Frequently Used Public Services Provided With An E-option --- p.237 / "Appendix 3.12 Comparison Data for Hits, Page Views and Visitor Sessions (6 months)" --- p.239 / Appendix 4.1 Stakeholder Definitions Arranged in Chronological Order --- p.240 / Appendix 4.2 Shareholder Groups in the Three Case Studies --- p.245 / Appendix 5.1 Flow Chart for Existing Stamping Process´ؤTenancy Agreement --- p.246 / Appendix 5.2 Flow Chart for Existing Stamping Process´ؤOther Documents (Including Lease) --- p.247 / Appendix 5.3 The Flow Chart for Existing Stamping Process´ؤ Property Transfer Documents --- p.248 / Appendix 5.4 The Interview Schedule --- p.249 / "Appendix 6.1 Total Number of Instruments Stamped, Number of Stamped Documents Per Post, and Average Number of Callers Per Day at the Stamp Office" --- p.250 / Bibliography --- p.251

published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

E-engagement in public policies can be defined as citizens’ connection with and participation in making public policies. The primary goal of connecting citizens during making public policies is to improve efficiency of the governance of government and the acceptance of public policies. To enhance public engagement in making public policies, the Hong Kong Government is trying out to take soundings from the community and to gauge public views on the government and public policies through social media platform, such as Facebook, twitters, blogs and so on. To evaluate the implementation of social media of the Hong Kong Government, including how the social media encourages public engagement in public policies, how and why the government employs the views collected from social media platforms in making public policies, framework of Public Involvement Spectrum in Local Governance put forward by the International Association for Public Participation (IAP2), its adapted form developed by Lukensmeyer and Torres and case studies methodology will be applied in this dissertation. This dissertation sought to understand more on the implementation of social media by the Hong Kong Government and what strategy should be applied by the government in e-engagement. This study suggested that the Hong Kong Government tend to use social media to inform, involve and collect views from the public rather than empowering the public in making public policies. And the Hong Kong Government has successfully increased public awareness of certain public policies or issues through social media platform but the acceptance on certain policies or the support rating for the Government may not be benefited from the use of social media. Based on the analysis and observations from this study, it provides a useful and practical roadmap for future study and development of social media in e-engagement. / published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

published_or_final_version / Public Administration / Master / Master of Public Administration

Ip Po Na. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 63-72). / Abstracts in English and Chinese.