Made available in DSpace on 2016-03-15T19:32:37Z (GMT). No. of bitstreams: 1 Diego dos Santos Pereira.pdf: 13715091 bytes, checksum: c581c352c61d60dafad4a6bee2ef3048 (MD5) Previous issue date: 2013-01-30 / Fundo Mackenzie de Pesquisa / This research aimed to verify how the performance measurement system (PMS) and the quality management system (QMS) work in small and medium-sized Brazilian enterprises in the light of the typology proposed by Garengo (2009). The study was conducted by means of two questionnaires, two semi-structured interviews and the analysis of the performance measures used by five small/medium-sized enterprises based in the State of São Paulo. Using a qualitative approach, this exploratory research were interviewed PMS s and QMS s managers, and the data from the first interview were analyzed using the technique of content analysis and has been subsequently triangulated with other data collected. It was found that four out of five companies have a junction in PMS and QMS, with respect to performance measures, despite of the degree of the quality management maturity is not related to the stage of the PMS evolution. It was also found that in three out of five companies quality management area is responsible for coordinating the process of PMS use, without effective participation from the controlling and/or accounting areas in this process. The typology of Garengo (2009), used to check the stage of the PMS evolution, was validated and can be used in practice by professionals in organizations to diagnose and improve the PMS in their enterprises. From the findings of this research, companies with QMS certified by ISO, particularly with higher degree of quality management maturity, can be encouraged to implement or improve the PMS in their organizations. The results of this study should be considered in the light of its limitations, especially the impossibility of its generalization to the overall universe of SMEs, to the extent that there was used the qualitative approach, without the aim of extrapolating the results for other enterprises. In this sense, quantitative research should be carried out in order to verify these results in a more representative set of SMEs. Finally, it is suggested that research could be carried out to study in more depth the PMS evolution in SMEs, with longitudinal case studies, for example. / Esta pesquisa teve como propósito verificar como funcionam o sistema de mensuração de desempenho (SMD) e o sistema de gestão da qualidade (SGQ) em pequenas e médias empresas brasileiras à luz da tipologia proposta por Garengo (2009). O estudo foi conduzido mediante a aplicação de dois questionários fechados, duas entrevistas semiestruturadas e da análise dos indicadores de desempenho utilizados por cinco pequenas/médias empresas com sede no Estado de São Paulo. Com abordagem qualitativa, nesta pesquisa exploratória foram entrevistados os gestores do SMD e do SGQ, sendo que os dados da primeira entrevista foram analisados com a técnica de análise de conteúdo, tendo sido, na sequência, triangulados com os demais dados coletados. Verificou-se que quatro das cinco empresas pesquisadas possuem uma junção do SMD com o SGQ, no que tange aos indicadores de desempenho, a despeito de o grau de maturidade da gestão da qualidade não estar relacionado com o estágio de evolução do SMD. Verificou-se ainda que em três das cinco empresas a área da gestão da qualidade é a responsável por coordenar o processo de uso do SMD, sem que haja uma participação efetiva da área de controladoria e/ou contabilidade nesse processo. A tipologia de Garengo (2009), usada para verificar o estágio de evolução do SMD, foi validada, podendo ser utilizada na prática pelos profissionais nas organizações para diagnosticar e melhorar o SMD nas suas empresas. A partir dos achados desta pesquisa, os profissionais de empresas com SGQ certificados pela ISO, principalmente aquelas maior grau de maturidade na gestão da qualidade, podem ser encorajados a implementar ou melhorar o SMD nas suas organizações. Os resultados deste estudo devem ser considerados à luz de suas limitações, sobretudo a impossibilidade de sua generalização para o universo geral das PME, na medida em que houve o emprego de abordagem qualitativa, sem o objetivo de extrapolação dos resultados para outras empresas. Nesse sentido, pesquisas quantitativas podem vir a ser realizadas com o objetivo de verificar esses resultados em um conjunto mais representativo de PME. Por fim, sugere-se que pesquisas venham a ser desenvolvidas para estudar em maior profundidade como ocorre a evolução dos SMD em PME, a partir de estudos de caso longitudinais, por exemplo.

Educational dispensation has brought about radical changes in schools, particularly with reference to curriculum changes and delivery, not only internationally but specifically in South Africa. With a move towards the introduction of new curricular in schools, the concept Continuous Professional Development has been revisited and thus has propagated further review on new approaches of teaching and learning, which leads to the need for establishment of school-based professional development of educators to meet the new challenges of curriculum changes. The school based training of educators should not be seen as short courses or workshops done for the educators, only to be left without a continuous support and guidance. It should be noted that school based educators are part of the community of learners with the shared purpose of ensuring quality learning experiences of all learners, every day, without exception and this is reinforced by the following goals: -- Providing of all school personnel with opportunity of further developing, and enriching their professional skills and knowledge. -- Challenging all school personnel to examine their attitudes and beliefs regarding the capacity of all students at high level, as well as their accountability for continuous improvement in student performance (Fer, 2005:2). The problem is how to cultivate the culture of school based continuous training and participation of all educators in the programmes. The Employment of Educators Act offers enormous possibilities for educators’ professional development. The principal is tasked with the responsibility of establishing staff development progammes, both school based, school focused and externally directed (Personnel Administrative Measures (PAM) of 1998, as determined by the Minister of Education in terms of the Employment of Educators Act, 1998). It also stress that curriculum delivery is the basic of training in order to effect changes. This study draws a distinction between short courses and workshops, and continuous professional development. Short courses is about training educators for about three to five days and leave the on their own. Continuous professional development means training educators on regular bases with follow ups after thereafter. Finally, principals and School Management Teams should ensure that there school based professional development programmes are established at schools and all educators should participate to ensure appropriate curriculum delivery. / Dissertation (MEd (Leadership))--University of Pretoria, 2007. / Education Management and Policy Studies / MEd / unrestricted

This Master's thesis analyses the company Prosport Praha s.r.o. from the perspective of Standard ISO 9001. Purpose of this study is to compare the current situation in the company with the individual requirements of Standard ISO 9001. The required changes to improve the present situation are proposed in all areas where the company does not meet ISO 9001 requirements to enable the company to achieve compliance with the standard. After the analysis the degree of present fulfilment of Standard ISO 9001 requirements is evaluated and the Quality manual of the company Prosport Praha s.r.o. is created.

Diploma thesis deals in the first part about theoretical description of features of quality management system in some ideal company, then in the second part we made a review of management system in real company in comparison with predefined ideal model and we have proposed improvements. In the last part we accomplished some of the proposed improvements- process maps, organizational structure and appointment of responsibilities, blank forms for extended data capture and retention of records.

The aim of this thesis is to familiarize with tools used in quality management and with methods of their application and to apply some of the tools in a real company. Among these tools there are a handbook for integrated management system of QMS on the basis of standard EN ISO 9001:2008, EMS on the basis of standard EN ISO 14001:2005 and ČSN OHSAS 18001:2008, 5S system, process FMEA and application of Pareto analysis on complaints. All the tools are attached to the dissertation thesis in electronic appendixes.

The graduation theses are elaborated in compliance with the assignment formulated by the VUT Brno FP from 19/2007. A company's strategy, taking into account the mainstreams and trends in the sphere of QMS/EMS and HSMS, has been proposed on the basis of the analysis of the present state of B-projekting, spol.s.r.o. Zlín, with utilization of the latest knowledge, trends, experiences, klient requirements and corporate practise. The strategy solves, above all, the questions connected with the work safety and health protection at work implementation and certification systém according to OHSAS 18001:1999, hereafter the information safety management systém and a conception of the project preparation and implemantation integreated systém.

Master’s thesis includes proposal for optimization of process in preparing integrated management system implementation in small construction company, which is related to prosperity of company. Solution coming-out from global and detailed analyses processes at company. Optimized processes will serve as basis for documentation of integrated management system, which means manual, directions process realization of product and consequently at implementation of integrated management system.

My main intention of this thesis is to describe the preparation for the re-certification audit of the integrated management system in the way someone else except for me has a benefit from my experience in this area. I will depict which actions have to be done, what, when and how it has to be checked. In all parts, not just in the project one, I will try to integrate some advices into the text, e.g. how the internal auditors should behave. As this thesis is finished after the end of the audit, I will be able to strike a balance of my proposals according to the results of the audit.

The thesis is focused on improving quality control in the sales department of the company. First describes established processes and quality systems based on ISO 9001. The next part deals with proposals for improving the operation of established processes change some of them and the introduction of completely new processes.

Diploma thesis focuses on the use of modern methods in an integrated management system construction company. The first part is devoted to theoretical introduction of selected modern methods and process management. Describes the possibilities of using the cloud information system and the way of auditing of company processes by standards. In the practical part is introduced monitored company including a description of control mechanisms. The work is mainly focused on the analysis and identification of processes in construction company in selected area of managing the commissions. The final section contains design and implementation of information system and possibility for using of modern methods.