The aim of this thesis is to analyze and assess the quality management system in a chosen firm and to propose measures that would lead to the improvement of its functioning. The theoretical part deals with quality management in manufacturing companies, describes the individual approaches to quality management, tools and methods. The practical part describes the quality management system in the company Robert Bosch, spol. s r.o., České Budějovice and its assessment is performed based on an analysis of documents relating to quality management, interviews with managers and employees of the quality department and observing the functioning of the quality management system. Thesis is then focused on several areas with potential for improvement. One of them is documenting of product audit, with lack of evaluation of the records of the tests. Proposed measure is electronic archiving of records and statistical processing of data from tests on these records listed. Another area is related to the archiving of samples. Set of measures to improve the samples archiving system is applied, together with cost saving measures.

This document deals with process approach and it´s use in measuring companies performance. It presents an overview of individual approaches, from traditional containing only financial indicators to modern ones using non-financial indicators and incorporating into the measurement the areas related to customers employees and more. The work also mentions the Quality Management System contained in ISO 9001: 2015 and it´s approach to performance measurement. The chapter about metrics covers performance measures, in particular key performance indicators, their purpose, properties and distribution. Here are also presented the procedures for their determination and the pitfalls to be taken into consideration in their selection and use. Next chapters are devoted to the compilation of a metric system of specific companies.

The aim of the thesis “Proposal of the Stock Holding Process according to ČSN ISO 9001:2000” is to analyze the current process of stock holding in a particular company and compare it with the requirements of quality management system according to the norm ČSN ISO 9001:2000. The theoretical part consists of on analysis of the existing knowledge in the area of warehousing, a definition of quality management and basic concepts of quality management related to stock holding in a company. The practical part of the thesis describes a procedure of making the analyzed processes of stock holding more effective.

Diplomová práce se zabývá využitím moderních metod analýz a modelování pro hodnocení dodavatelů a výběr optimální nabídky. V této práci je využito teorie fuzzy logiky. Dále je vytvořený model porovnán se současným modelem hodnocení zákazníků.

The thesis is focused on the production management company XY. In the first part, there is the theoretical knowledge required for the understanding of this problem and diploma thesis. In the second part there is the analysis of company processes. Based on the identified problems the methodology of improvement is designed in this section.

The diploma thesis deals with an implementation of three subsystems into one integrated system. That includes a quality management system, an enviromental system and a health and safety system transfered to the practice of a commercial company with a construction activity. The diploma thesis describes a management function by chapters of appropriate standards and a suggestion of QMS, EHS and HSMS integrated management system manual.

The thesis deals with quality theory, quality management system based on the ISO ČSN EN 9001 norm and disagreement management in a construction production company. In addition, the work describes ways of reaching quality and principles of managing quality of a given product. Procedures, methods and appropriate measures emerging from the theory of managing product quality are followingly implemented into a proposal for leading a real construction production company.

Computer Integrated Construction Project Management (CPM) supported by product and process models can be seen as a future type of integration structure facilitating the solution of various management problems in the fragmented Construction Industry. The key to success is directly correlated with the comprehensive integration of currently isolated IT applications. However, despite that a number of initiatives have been developed, no fully generic models have yet to be formally standardized. This topic has been the subject of intensive research during the last decades. In this thesis a Computer Integrated CPM approach, which is supported by IFC (Industry Foundation Classes) and ISO9001:2000 Quality Management System, is proposed. The main aim is to provide integration of product, process and organizational information to help achieve the interoperability of the involved actors and tools in a concurrent environment. According to implied requirements which are represented in the ‘state of the art’ section, the fundamental concepts are presented in two parts as: (1) realization of CPM in an IT concept and (2) formalization of IFC Views for software interoperability on the example of Bidding Preparation Phase. In order to realize a generic framework using a high-level process core model named Organizational Management Process (OMP) model, different aspects have been brought together into a consistent life cycle structure. These are: (1) a set of layered processes based on ISO procedural definitions, (2) software integration requirements based on Construction Management Phases, (3) application methods of the Procurement System and (4) Organizational data. This provides for synchronizing technical products, processes, documents, and actors in their inter-relationship. The framework is hierarchically structured in three layers Phases – Processes - Product data. The developed IT Management Processes (ITMP) which are used as a baseline for the IFC Views implementation are derived from the OMP. Moreover, in order to support completeness, a mapping structure between processes and scenarios based on the Procurement Systems was constituted. The representation of OMP and ITMP is provided by using the ARIS eEPC (extended event-driven process chain) modeling method. On the basis of a generalized representation of product data, a system-wide integration model for heterogeneous client applications which supports different CPM areas can be achieved. IFC Product Data Model integrates different domains thereby enabling coordination of bidding preparations. However, there is a need to realize individual model subsets. i.e. views of the product model. In this context, adaptable views were developed based on ITMP. The defined resources’ relevancies to IFC Objects are examined by realizing central information elements. These provide a mapping structure between process resources and IFC Classes. On that basis integration of process and product models can be accomplished. In order to realize IFC Views, IFC Concepts and IFC Instance Diagrams were developed based on IFC View Definition Format. The grouping of IFC Concepts enables the implementation of the adaptable IFC Views that are required for standardized system integration. This is achieved with the help of formal specification using the Generalized Subset Definition Schema. The validation has been made based on an alphanumerical comparison. The selected 3D full-model and the developed IFC View for Product Catalog models are compared in this context. There are two consequences observed. In the first case, which also addresses Unit Price Procurement systems, the desired results were obtained by filtering the required data. However, when the results were compared for Design & Build and Lump-sum Procurement Systems (contracts), an extension need was observed in the IFC Model. The solution is provided via formalization of cost data and material analysis information by an extension of IFC Concept namely ‘IfcConstructionResource’ with new classes and with new relations. Thereby a common information model based on the data schema of the IFC standard is constituted. / Das von Produkt- und Prozessmodellen unterstützte computerintegrierte Bauprojektmanagement (CPM) kann als der zukünftige Typ der Integrationsstruktur angesehen werden, der die Lösung verschiedener Baumanagementprobleme in der fragmentierten Bauindustrie erleichtern kann. Der Schlüssel zum Erfolg steht in direkter Beziehung zu einer umfassenden Integration derzeit getrennter IT-Anwendungen. Trotz zahlreich entwickelter Ansätze, die zur Verfügung gestellt wurden, sind bisher noch keine vollständig generischen Modelle formell standardisiert worden, obwohl dies in den letzten Jahrzehnten ein Thema intensiver Forschung war. In dieser Promotionsschrift wird eine computerintegrierte CPM-Methode, die auf Basis der IFC (Industry Foundation Classes) und dem Qualitätsmanagement ISO 9001:2000 aufbaut, vorgeschlagen. Das Hauptziel besteht in der Schaffung der Integration von Produkt-, Prozess- und Organisationsinformationen, um die Interoperabilität der beteiligten Akteure und Tools in einer parallelen Umgebung erreichen zu können. Entsprechend den Anforderungen, die im Abschnitt „Stand der Technik“ aufgeführt sind, werden die vorgeschlagenen, grundlegenden Konzepte in zwei Bereiche aufgeteilt: (1) Umsetzung der CPM-Prozesse in ein IT-Konzept und (2) Formalisierung der IFC-Sichten für die Interoperabilität von Software, beispielhaft ausgeführt für die der Ausschreibungsphase. Um einen generischen Rahmen unter Verwendung eines hochrangigen Prozesskernmodells, das als organisatorischer Managementprozess (OMP) bezeichnet wird, zu realisieren, werden zuerst die verschiedenen Aspekte in einer konsistenten Lebenszyklenstruktur zusammengefügt. Diese sind: (1) eine Menge hierarchisch geschichteter Prozesse, erstellt auf der Grundlage der Verfahrensdefinitionen von ISO 9001, (2) die Softwareintegrationsanforderungen auf der Grundlage der Baumanagementphasen, (3) die Anwendungsmethoden des Beschaffungssystems und (4) die Organisationsdaten. Dadurch wird die Synchronisation der in Wechselbeziehung stehenden technischen Produkte, Prozesse, Dokumente und Akteure geschaffen. Das gesamte System ist hierarchisch in die drei Ebenen Phasen – Prozesse – Produktdaten strukturiert. Die entwickelten IT-Managementprozesse (ITMP), die als Grundlage für die IFC-Implementierungssichten dienen, werden aus dem OMP hergeleitet. Der Vollständigkeit halber, wird eine Abbildungsstruktur zwischen den Prozessen und den Szenarien, die die Beschaffungssysteme beschreiben, entwickelt. Die Darstellung der OMP und ITMP erfolgt unter Verwendung der erweiterten ereignisgesteuerten Prozessketten (eEPK) nach der ARIS-Modelliermethode. Auf der Grundlage einer verallgemeinerten Darstellung der Prozessdaten kann das systemweite Integrationsmodell für heterogene Client-Anwendungen, das verschiedene CPM-Bereiche unterstützt, erreicht werden. Das IFC-Produktdatenmodell integriert verschiedene Domänen und ermöglicht somit die Koordinierung der hier beispielhaft gewählten Ausschreibungsbearbeitungen. Hierzu ist es notwendig, Teilmodelle, d. h. Sichten des Produktmodells zu erzeugen. Entsprechend wurden anpassbare Sichten auf der Grundlage von ITMP entwickelt. Die Bedeutung der in diesem Zusammenhang identifizierten Informationsprozessressourcen in Bezug auf die IFC-Objekte wurde durch die Einführung zentraler Informationselemente, sog. IFC Concepts, untersucht. Diese stellen eine Abbildungsstruktur zwischen den Prozessressourcen und IFC-Klassen zur Verfügung. Auf dieser Grundlage konnte die Integration von Prozess- und Produktmodellen erreicht werden. Um die IFC-Sichten zu realisieren, wurden auf der Grundlage des IFC-Sichtendefinitionsformats IFC-Konzepte und IFC-Instanzendiagramme entwickelt. Die Gruppierung in IFC-Konzepten ermöglichte die Implementierung von anpassbaren IFC-Sichten, die für die standardisierte Systemintegration erforderlich sind. Diese wird mit Hilfe einer formellen Spezifikation unter Verwendung der verallgemeinerten Subset-Definitionsschema-Methode (GMSD) erreicht. Die Validierung erfolgte auf der Grundlage eines alphanumerischen Vergleichs, in dem ein ausgewähltes 3D-Produktmodell und die daraus entwickelte IFC-Sicht für das Produktkatalogmodell verglichen wurden. Es ergaben sich zwei Schlussfolgerungen. Im ersten Fall, der auch das Einheitspreisbeschaffungssystem betrifft, konnten die gewünschten Ergebnisse direkt durch Filterung der erforderlichen Daten erhalten werden. Beim Vergleich der Ergebnisse sowohl für Pauschal-, als auch für Entwurfs- und Baubeschaffungssysteme (Verträge) wurde jedoch festgestellt, dass für das IFC-Modell ein Erweiterungsbedarf besteht. Eine Lösung wurde über die Formalisierung der Kostendaten und Materialanalyseinformationen durch Erweiterung des IFC-Konzepts IfcBauRessource mit neuen Klassen und mit neuen Beziehungen erreicht. Somit erhält man ein allgemeines Informationsmodell auf der Grundlage des Datenschemas des IFC-Standards.

This study explored the views and experiences of School Management Teams (SMTs) when implementing Integrated Quality Management System (IQMS) in three primary schools in the Nkangala Region of the Mpumalanga Province, South Africa. A qualitative research approach was adopted and the data were collected by means of semi-structured interviews and document retrieval in schools. The data were then analysed by the constant comparative method. All the participants in this study expressed the view that IQMS is a teacher appraisal system with a potential to develop educators in schools provided both evaluators and evaluatees are honest with the evaluation process and are able to identify their areas of development. However the experience of the principals and deputy principals with the implementation of IQMS in schools reveals that educators inflate their scores and do not identify areas where they need development. The Development Support Groups (DSGs) do not conduct authentic evaluation since they serve the purpose of helping educators to qualify for salary progression. Participants recommended external evaluation as a solution to subjective ratings since external evaluators have a potential to provide objective and credible evaluation because they are unfamiliar with educators and do not experience the pressure to maintain collegiality in schools. A key recommendation is that the Department of Education should conduct effective training for the stakeholders involved with the implementation of IQMS in schools. / Dissertation (MEd)--University of Pretoria, 2010. / Education Management and Policy Studies / unrestricted

Bibliografický záznam WINZBERGEROVÁ, Alžběta. 2015. Odborný a osobnostní profil manažerů kvality fakultních nemocnic v České republice. Praha: Univerzita Karlova, Fakulta humanitních studií, Katedra řízení a supervize v sociálních a zdravotnických organizacích. 85 stran. Vedoucí diplomové práce Mgr. Petr Vrzáček. Abstract The thesis is focused on the quality management in the healthcare organizations. Quality management is perceived as a process or a set of processes, which are coordinated by a responsible person - a quality manager. The thesis summarizes the expert theoretical knowledge about the historical development of the quality requirements, about the quality management systems in healthcare and it introduces the institutional framework of quality and safety in healthcare organizations in the Czech Republic. The emphasis is especially given to the profile and job description of quality managers. The objective of this thesis is to create a professional and personal profile of quality managers working at the Czech university hospitals. The method of data collection used is semi structured interview. The results from the analysis show that quality managers were educated in different fields, but still they have similar personal characteristics. They perceive their job as exhausting, but they keep being...