The power quality performance of South African utilities has been regulated through the application of NRS 048-2 standard. The earliest edition of the power quality standard (NRS 048- 2:1996) defines compatibility levels for voltage dips in the form of annual dip limits for each voltage dip type. Actual measured utility dip performance has consistently resulted in higher dip numbers than the limits imposed in the standard. On the other hand, the dip limits were considered to be less restrictive by industrial customers. The revised power quality standard addresses the difficulties in managing voltage dip performance based on dip limits as specified in the first edition of NRS 048-2. This new philosophy does not define dip limits; instead, utilities are required to develop specific strategies to manage dip performance according to customer requirements. This research work develops an alternative approach to the management of dip performance as opposed to the application of dip limits. The study analyses measured voltage dip records for a steel-processing plant and a pulp and paper plant. The supply network for each plant is modelled to define dip influence zones as a function of fault locations. The principal results of this study are critical circuits, causes of dips, dip influence zones and the key elements of the proposed approach in communicating dip performance. The optimised approach was presented to and adopted by the customers involved. / Thesis (M.Sc.)-University of KwaZulu-Natal, Durban, 2009.

The motor industry in South Africa has experienced exceptional growth during the past four years mainly due to a stable economy and exchange rates, economic growth and the low interest rates. However, the quality of management has not seen the same growth as the industry itself. This study sets out to investigate the quality of marketing management principles and its ability to influence the marketing assets that adds value to the business. A survey was carried out to support the investigation. It is concluded that quality management principles are interdependent with most of the correlation values being greater than 0.5, marketing assets are interdependent with correlation values ranging from 0.5 to 0.9 and that quality management principles influences the quality and value of marketing assets with the amount of variation in marketing assets explained by each of the quality management principles range between 24% to 78%. A problem in one of the quality management principles will have a snowball effect on the other marketing quality management principles as well as on the marketing assets. This study recommends the introduction of a quality management system as a management tool that will direct and facilitate the implementation of a marketing quality management improvement program. / Thesis (MBA)-University of KwaZulu-Natal, 2006.

Total Quality management (TQM) is a different way to organize the efforts of people. The objective is to harmonize their efforts in such a way that not only do people approach their assigned tasks with enthusiasm, but they also participate in the improvement of how the work gets done. Quality management introduces a significant change in the relationship between those who manage and those who actually do the work. TQM has had a significant influence on contemporary management practices. It is in this regard therefore, that the purpose of this research was to examine the feasibility of TQM implementation in Kigali Institute of Science, Technology and Management (KIST) to improve the quality of education. The main objectives ofthis study included: • Determining whether TQM can be effectively implemented for quality improvement in KIST. • Finding out any limitations to the implementation of TQM for quality improvement in KIST. • Establishing any benefits ofTQM in KIST. Both qualitative and quantitative methods of research were used to carry out this research and the literature reviewed on TQM was a major guide in the analysis process. The results revealed that with major improvements in areas of staff commitment, encouraging teamwork and participation of all staff coupled with staff education and development, TQM implementation in KIST could be realised. Various limitations of the implementation of this system in KIST include: lack of resources in terms of finance, insufficient academic facilities, shortage of academic staff, to mention but a few. The benefits of this system include: helping the institution to focus on the needs of its customers, achieving top quality performance, better communication methods and achieving commitment of all the staff Due to the limitation of the short time frame allocated to this research, the study could not go in detail consequently recommendations for further research were made. / Thesis (MBA)-University of KwaZulu-Natal, 2005.

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The design metrics developed by the Design Metrics team at Ball State University are a suite of metrics that can be applied during the design phase of software development. The benefit of the metrics lies in the fact that the metrics can be applied early in the software development cycle. The suite includes the external design metric De,the internal design metric D27 D(G), the design balance metric DB, and the design connectivity metric DC.The suite of design metrics have been applied to large-scale industrial software as well as student projects. Bell Communications Research of New Jersey has made available a software system that can be used to apply design metrics to large-scale telecommunications software. This thesis presents the suite of design metrics and attempts to determine if the characteristics of telecommunications software are accurately reflected in the conventions used to compute the metrics. / Department of Computer Science