published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / abstract / Architecture / Master / Master of Science in Interdisciplinary Design and Management

by Hsia Sih-ming, Chang Chi-yuan. / Bibliography: leaves 93-97 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1982

by Wong Kwai Lin Christine. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 47-48). / ABSTRACT / TABLE OF CONTENTS / LIST OF FIGURES / LIST OF TABLES / ACKNOWLEDGMENT / Chapter / Chapter I. --- Introduction --- p.1 / Chapter II. --- Research --- p.3 / Exploratory Research --- p.3 / Literature Search --- p.4 / Quality Concepts --- p.4 / W. Edward Deming --- p.5 / Joseph Juran --- p.8 / Philip Crosby --- p.10 / Quality --- p.11 / ISO 9000 Series --- p.12 / The Malcolm Baldrige National Quality Award --- p.13 / Status of Promotion of Quality Management --- p.13 / Specific Research --- p.14 / Theoretical Basis --- p.15 / Descriptive Research --- p.17 / Data Collection Method --- p.18 / Method of Administration --- p.19 / Sample Design --- p.21 / Target Population --- p.21 / Sampling Frame --- p.21 / Sampling Procedure --- p.22 / Questionnaire Design --- p.22 / Part I - Company Demographics --- p.20 / Part II - Company Performance --- p.23 / Part III - Quality Improvement Techniques --- p.23 / Data Analysis --- p.24 / Response --- p.24 / Managerial Knowledge --- p.29 / Quality Performance --- p.30 / Financial Performance --- p.30 / Past Quality Performance --- p.30 / Market Place Environment --- p.31 / Corporate Support for Quality --- p.31 / Role of Management Leadership and Quality --- p.32 / Quality Data and Reporting --- p.33 / Strategic Quality Planning --- p.33 / Employees' involvement and Participation --- p.34 / Employees' Training --- p.34 / Feedback and Recognition of Employees' Performance --- p.35 / Employees' Relations --- p.36 / Product Service Design --- p.36 / Process Management --- p.36 / Supplier Quality Management --- p.37 / Role of Quality Department --- p.38 / Customer Feedback --- p.39 / Chapter III. --- SUMMARY OF FINDINGS --- p.40 / Difference between Manufacturing and Service Companies --- p.41 / Difference between Companies with without Separate Quality Department --- p.41 / Difference between Companies with or without Certification --- p.42 / Chapter IV. --- CONCLUSIONS --- p.44 / Chapter V. --- RECOMMENDATIONS --- p.46 / BIBLIOGRAPHY / Chapter APPENDIX 1 --- Sample Questionnaire / Chapter 2 --- Figures 2 to 18

published_or_final_version / Real Estate and Construction / Master / Master of Science in Construction Project Management