Thesis (Ph. D.)--Virginia Commonwealth University, 2006. / Prepared for: Dept. of Health Administration. Bibliography: leaves 274-293.

A research report submitted to the Faculty of Health Sciences, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Public Health. Johannesburg May 2013 / Introduction: The intention of this study is to explore how members of the South African public perceive private and public hospitals in the country. A better understanding of both positive and negative perceptions can guide improvements in public sector services and strengthen public confidence in the health system. Methodology: Eight focus groups, delineated in terms of race and experience with the public/private sectors were run. Thematic content analysis was used in analyses. Results: There was an almost-automatic perception that private hospitals are “better than” public hospitals. However with further exploration, a much more nuanced set of perceptions, acknowledging positive and negative components of each sector, emerged. Discussion: The key concepts arising from this study focussed around issues of trust and the acceptability of health services, which includes discipline, responsiveness, assurance, respect and dignity, choice of health care provider, confidentiality and communication .Currently within the introduction of a National Health Insurance v (NHI) system in South Africa, trust and acceptability of health services are crucial determinants of the extent of the buy-in that the public will demonstrate towards the planned changes.

by Ng Mei-yuk Rita. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaf 77). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background of Public Health Services in Hong Kong --- p.1 / Pressure for Management Reform --- p.2 / Setting up of the Hospital Authority --- p.4 / Purpose of the Research --- p.5 / Chapter II. --- METHODOLOGY --- p.7 / Chapter III. --- LITERATURE REVIEW ON DIMENSIONS OF QUALITY CARE --- p.9 / Public Sector versus Private Sector --- p.9 / Health Care Organisation Structure --- p.10 / Dimensions of Quality in Public Health Care --- p.11 / Chapter IV. --- REVIEW OF TQM IMPLEMENTATION IN THE HOSPITAL AUTHORITY --- p.15 / The Hospital Authority --- p.15 / Purpose and Objectives --- p.15 / Organisation --- p.16 / Funding --- p.18 / Review of TQM Implementation and Strategies in the HA --- p.19 / Evaluation of TQM Implementations in HAHO and PMH --- p.30 / Chapter V. --- A CASE STUDY ON TQM IMPLEMENTATION IN THE A & E DEPARTMENT OF A HOSPITAL --- p.38 / The Accident & Emergency Department --- p.38 / TQM Implementation Process --- p.39 / Diagnosis of Current Problems --- p.43 / Quality Standards and Service Indicators --- p.44 / Results of TQM Process --- p.45 / Statistical Analysis on Patient Waiting Time --- p.47 / Chapter VI. --- CONCLUSION --- p.54 / APPENDICES --- p.59 / Chapter 1 --- Hospital Authority Ordinance Chapter4 Functions of the Authority --- p.60 / Chapter 2 --- Staff Opinion Survey --- p.62 / Chapter 3 --- Patient Opinion Questionnaire --- p.71 / Chapter 4 --- Key Concepts of TQM (devised by the A&E Department of a Hospital) --- p.72 / BIBLIOGRAPHY --- p.77

Diss. (sammanfattning) Uppsala : Univ., 2004. / Härtill 4 uppsatser.

Diss. (sammanfattning) Uppsala : Univ., 2003. / Härtill 4 uppsatser.

Thesis equivalent (M.P.H.)--University of Michigan, 1947.

Thesis (M.S.)--University of Michigan, Ann Arbor, 1985. / Typescript (photocopy). Includes bibliographical references (leaves 66-71). Also issued in print.

Thesis (Ph. D.)--Old Dominion University, 1998. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis (M.S.)--University of Toledo, 2009. / "In partial fulfillment of The Degree of Master of Science in Biomedical Sciences." Title from title page of PDF document. Bibliography: p. 94-102.

Thesis (M.S.)--University of Michigan, Ann Arbor, 1985. / Typescript (photocopy). eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 66-71).