Spelling suggestions: "subject:"annuality inn health"" "subject:"annuality iin health""
31 |
Continuous quality improvement of the Hong Kong Hospital Authority.January 1997 (has links)
by Tse Kai Fat, Tsui Ping Tim. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 55-56). / ABSTRACT --- p.ii / TABLE OF CONTENT --- p.vi / LIST OF ILLUSTRATIONS --- p.viii / LIST OF TABLES --- p.ix / CHAPTER / Chapter I. --- INTRODUCTION / The Hong Kong Hospital Authority --- p.1 / What is Quality of Health Care Service? / Four Dimensional Approach --- p.3 / Quality -- Standard Medical Practice(A) --- p.4 / Quality -- Good Medical Outcome(B) --- p.5 / Quality -- Customer Satisfaction(C&D) --- p.6 / Quality and Cost Containment / Trade-off between Quality and Cost --- p.9 / Quality Management Reduces Healthcare Cost --- p.10 / Methodology --- p.11 / Malcolm Baldrige National Quality Award(MBNQA) --- p.12 / Chapter II. --- CORPORATE QUALITY MANAGEMENT IN THE HOSPITAL AUTHORITY / Corporate and Hospital Missions --- p.14 / Strategic Quality Management --- p.15 / Continuous Quality Management --- p.17 / Specific Corporate Quality Improvement Programs --- p.20 / Core Value Success Scheme --- p.21 / Dilemma Faced by the Hospital Authority --- p.23 / Chapter III. --- QUALITY MANAGEMENT IN PRINCESS MARGARET HOSPITAL / Hospital Background --- p.24 / Organisational Structure --- p.24 / Quality Management System --- p.25 / Leadership --- p.26 / Information and Analysis --- p.27 / Strategic Planning --- p.29 / Human Resource Development and Management --- p.31 / Process Management --- p.32 / Organisation Performance Results --- p.34 / Patient Satisfaction --- p.35 / Chapter IV --- QUALITY MANAGEMENT IN SHATIN HOSPITAL / Hospital Background --- p.36 / Quality Management System --- p.36 / Leadership --- p.39 / Information and Analysis --- p.39 / Strategic Planning --- p.40 / Human Resource Development and Management --- p.40 / Process Management --- p.41 / Organisation Performance Results --- p.42 / Patient Satisfaction --- p.43 / Chapter V. --- CRITIQUE AND RECOMMENDATIONS / Princess Margaret Hospital versus Shatin Hospital --- p.44 / The Hong Kong Hospital Authority --- p.46 / Corporate Strategy --- p.46 / Measurement of Quality --- p.47 / Staff Motivation --- p.48 / Total Quality Management and Cost Containment --- p.49 / APPENDIX --- p.50 / BIBLIOGRAPHY --- p.55
|
32 |
Avaliação da qualidade da assistência de enfermagem segundo o perfil assistencial dos pacientes de uma instituição hospitalar / Evaluation of the quality of nursing care according to the care profile of the patients of a hospital institutionFerreira, Natássia Carmo Lopes Queiroz 10 October 2017 (has links)
A avaliação de qualidade das instituições de saúde evidencia uma contribuição expressiva das ações de enfermagem nos processos assistenciais. A técnica de observação com base em um check list pode se constituir em uma ferramenta valiosa para tal. A gestão do serviço de enfermagem pode ser facilitada com a adoção de indicadores assistenciais que permitem revisar os processos vigentes. Assim, este estudo objetivou avaliar a qualidade da assistência de enfermagem relacionando-a ao perfil de cuidados identificado. Estudo observacional, longitudinal, relacional, quantitativo, realizado em um hospital regional, acreditado de Minas Gerais. A amostra foi composta pelos pacientes internados nas Unidades de Clínica Cirúrgica (UCC) e Clínica Médica (UCM). Foram utilizados dois instrumentos para coleta de dados: o registro de busca ativa, baseado em 15 indicadores de qualidade, que classifica a assistência em segura, desejável, adequada, limítrofe ou insuficiente e o instrumento de caracterização do grau de dependência por meio do Sistema de Classificação de Pacientes de Perroca. Os dados foram coletados e organizados em planilhas com dupla digitação e analisados por meio estatística descritiva e teste qui quadrado de Pearson, realizadas por meio do programa STATA. Durante os 14 dias de coleta, 185 pacientes foram avaliados, totalizando 650 observações, 296 na UCC e 354 na UCM. Os resultados apontam a prevalência de homens internados nas clínicas e com idade mediana de 56 anos na UCC e 67 anos na UCM, sendo a maioria dos pacientes avaliados com perfil de cuidados mínimos nas duas unidades. Os pacientes em cuidados mínimos (CM) prevaleceram nas duas unidades, em seguida pacientes em cuidados intermediários (CI); presença de cuidados semi-intensivos (CSI) apenas na UCM, e nenhum paciente categorizado em cuidados intensivos. Na associação entre o perfil assistencial dos pacientes aos indicadores avaliados, contatou que não houve diferença na qualidade prestada, quando comparados CM e CI na UCC e UCM, e entre pacientes em CI e CSI na UCM. No tocante a adequação ao padrão de qualidade, o percentual de positividade obtido ficou abaixo do esperado, considerado insuficiente, com valores de 58% na UCC e 55% na UCM. Ao se estabelecer a associação entre o perfil de cuidados e o percentual de adequação de cada indicador nas unidades avaliadas verificou-se que não houve diferença estatística na qualidade assistencial oferecida. Apesar das características diversas das clínicas bem como de perfis de pacientes e da equipe de enfermagem identificou-se semelhança nas avaliações. Os resultados encontrados trazem implicações para a qualidade assistencial ofertada pela instituição que tem investido na melhoria da qualidade e poderão subsidiar uma discussão mais consistente sobre os processos de trabalho / The evaluation of quality of the health institutions makes evident the significant contribution of the nursing actions on the assisting processes. The observational technique based in a check list can be a valuable tool for such an action. The management of the nursing services can be facilitated with the adoption of the assistential indicators that allow to review the current processes. Therefore this study aimed to evaluate/assess the quality of the assistance in nursing according to the profile of patients of an accredited hospital in Minas Gerais. It is an observational, longitudinal and relational study with quantitative approach; accomplished in a regional hospital with inpatients receiving care in a Surgical Clinic Unit (SCU) and at a Medical Clinic Unit (MCU). Two instruments were used to collect the data: the Register of Active Search based on the 15 quality indicators that assess the care assistance in safe, desirable, adequate, limited or insufficient; the second instrument, provided by the institution determines the patients according to the degree of dependency by the Perroca\'s Classification System of Patients, after being exposed to the opinion of the Committee of Ethics in Research. The data were collected and organized in double typed spread sheets. And was used simple descriptive statistic for analysis and the Pearson\'s Chi-Squared test by the STATA program. During the 14 collecting days 185 patients were evaluated totalizing 650 observations, 296 at SCU and 354 at MCU. It was observed a predominance in men admitted to the hospital receiving care in the health center with an average age of 56 years old at SCU and 67 years old at MCU. The patients in Minimal Care (MC) prevailed on the two units, followed by the patients receiving Intermediate Care (IC). With Semi Intensive Care (SIC) only at MCU and no one patient categorized in Intensive Care. By associating the assistential profile of the patients to the assessed indicators, it was verified that there wasn\'t difference in the quality offered when comparing MC and IC at SCU and MCU, and between patients in IC and SIC at MCU. Concerning to the adequacy of the quality pattern, the percentage of positivity obtained was below expected, considered insufficient with values of 58% at SCU and 55% at MCU. By establishing the association between the profile of caring and the percentage of adequacy to pattern of quality of each indicator at the evaluated units, it was verified that there wasn\'t statistic difference in the quality offered. Although the different characteristic in each clinic as well as the profile of the patients and of the nursing staff it was identified similarity on the evaluations. The results found point out implications to the assistential quality of the assistance offered by the institution that has invested on the improvement of the quality and can contribute in a more effective discussion about the working process
|
33 |
Avaliação da qualidade da assistência de enfermagem segundo o perfil assistencial dos pacientes de uma instituição hospitalar / Evaluation of the quality of nursing care according to the care profile of the patients of a hospital institutionNatássia Carmo Lopes Queiroz Ferreira 10 October 2017 (has links)
A avaliação de qualidade das instituições de saúde evidencia uma contribuição expressiva das ações de enfermagem nos processos assistenciais. A técnica de observação com base em um check list pode se constituir em uma ferramenta valiosa para tal. A gestão do serviço de enfermagem pode ser facilitada com a adoção de indicadores assistenciais que permitem revisar os processos vigentes. Assim, este estudo objetivou avaliar a qualidade da assistência de enfermagem relacionando-a ao perfil de cuidados identificado. Estudo observacional, longitudinal, relacional, quantitativo, realizado em um hospital regional, acreditado de Minas Gerais. A amostra foi composta pelos pacientes internados nas Unidades de Clínica Cirúrgica (UCC) e Clínica Médica (UCM). Foram utilizados dois instrumentos para coleta de dados: o registro de busca ativa, baseado em 15 indicadores de qualidade, que classifica a assistência em segura, desejável, adequada, limítrofe ou insuficiente e o instrumento de caracterização do grau de dependência por meio do Sistema de Classificação de Pacientes de Perroca. Os dados foram coletados e organizados em planilhas com dupla digitação e analisados por meio estatística descritiva e teste qui quadrado de Pearson, realizadas por meio do programa STATA. Durante os 14 dias de coleta, 185 pacientes foram avaliados, totalizando 650 observações, 296 na UCC e 354 na UCM. Os resultados apontam a prevalência de homens internados nas clínicas e com idade mediana de 56 anos na UCC e 67 anos na UCM, sendo a maioria dos pacientes avaliados com perfil de cuidados mínimos nas duas unidades. Os pacientes em cuidados mínimos (CM) prevaleceram nas duas unidades, em seguida pacientes em cuidados intermediários (CI); presença de cuidados semi-intensivos (CSI) apenas na UCM, e nenhum paciente categorizado em cuidados intensivos. Na associação entre o perfil assistencial dos pacientes aos indicadores avaliados, contatou que não houve diferença na qualidade prestada, quando comparados CM e CI na UCC e UCM, e entre pacientes em CI e CSI na UCM. No tocante a adequação ao padrão de qualidade, o percentual de positividade obtido ficou abaixo do esperado, considerado insuficiente, com valores de 58% na UCC e 55% na UCM. Ao se estabelecer a associação entre o perfil de cuidados e o percentual de adequação de cada indicador nas unidades avaliadas verificou-se que não houve diferença estatística na qualidade assistencial oferecida. Apesar das características diversas das clínicas bem como de perfis de pacientes e da equipe de enfermagem identificou-se semelhança nas avaliações. Os resultados encontrados trazem implicações para a qualidade assistencial ofertada pela instituição que tem investido na melhoria da qualidade e poderão subsidiar uma discussão mais consistente sobre os processos de trabalho / The evaluation of quality of the health institutions makes evident the significant contribution of the nursing actions on the assisting processes. The observational technique based in a check list can be a valuable tool for such an action. The management of the nursing services can be facilitated with the adoption of the assistential indicators that allow to review the current processes. Therefore this study aimed to evaluate/assess the quality of the assistance in nursing according to the profile of patients of an accredited hospital in Minas Gerais. It is an observational, longitudinal and relational study with quantitative approach; accomplished in a regional hospital with inpatients receiving care in a Surgical Clinic Unit (SCU) and at a Medical Clinic Unit (MCU). Two instruments were used to collect the data: the Register of Active Search based on the 15 quality indicators that assess the care assistance in safe, desirable, adequate, limited or insufficient; the second instrument, provided by the institution determines the patients according to the degree of dependency by the Perroca\'s Classification System of Patients, after being exposed to the opinion of the Committee of Ethics in Research. The data were collected and organized in double typed spread sheets. And was used simple descriptive statistic for analysis and the Pearson\'s Chi-Squared test by the STATA program. During the 14 collecting days 185 patients were evaluated totalizing 650 observations, 296 at SCU and 354 at MCU. It was observed a predominance in men admitted to the hospital receiving care in the health center with an average age of 56 years old at SCU and 67 years old at MCU. The patients in Minimal Care (MC) prevailed on the two units, followed by the patients receiving Intermediate Care (IC). With Semi Intensive Care (SIC) only at MCU and no one patient categorized in Intensive Care. By associating the assistential profile of the patients to the assessed indicators, it was verified that there wasn\'t difference in the quality offered when comparing MC and IC at SCU and MCU, and between patients in IC and SIC at MCU. Concerning to the adequacy of the quality pattern, the percentage of positivity obtained was below expected, considered insufficient with values of 58% at SCU and 55% at MCU. By establishing the association between the profile of caring and the percentage of adequacy to pattern of quality of each indicator at the evaluated units, it was verified that there wasn\'t statistic difference in the quality offered. Although the different characteristic in each clinic as well as the profile of the patients and of the nursing staff it was identified similarity on the evaluations. The results found point out implications to the assistential quality of the assistance offered by the institution that has invested on the improvement of the quality and can contribute in a more effective discussion about the working process
|
34 |
Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro / Management of quality in a hospital nursing service: nurse s viewRocha, Elyrose Sousa Brito 02 July 2007 (has links)
Este trabalho foi desenvolvido com os objetivos de analisar o Gerenciamento da Qualidade implantado em um serviço de enfermagem hospitalar e conhecer a opinião do enfermeiro a respeito desse Gerenciamento no serviço em que trabalha. Por tratarse de um estudo de caráter exploratório e descritivo optamos por utilizar, como instrumento de coleta de dados, um formulário para entrevista elaborado pela autora com base em Deming (1990) e Antunes (1997). A partir dos resultados obtidos, juntamente com a revisão da literatura, acreditamos que os objetivos inicialmente propostos foram alcançados. Como principais resultados do estudo podemos citar que 17 (100%) dos enfermeiros entrevistados: afirmam que conhecem a filosofia da Qualidade Total aplicada ao serviço de enfermagem em que trabalham e acreditam que a implantação da filosofia trouxe melhoria para a sua prática. Além disso, quatro (24%) dentre estes, únicos presentes no hospital desde a adoção da nova filosofia, percebem aumento na satisfação do cliente em relação aos cuidados prestados; acreditam que houve melhoria no relacionamento interpessoal da equipe de enfermagem; e acham que o desempenho profissional do pessoal de enfermagem aumentou após a implantação. Dentre os 14 princípios de Deming (1990), o mais bem pontuado pelos enfermeiros foi o sétimo, que diz respeito a adotar e instituir a liderança (82% de atribuições à pontuação máxima). Por outro lado, o princípio menos pontuado foi o terceiro: cesse a dependência da inspeção em massa (18% de atribuições à pontuação máxima). Pretendemos que os enfermeiros, principalmente os que exercem cargo de gerência, considerem a filosofia da Qualidade Total como viável e aceitem o desafio de romper as barreiras da tradição, passando do discurso para a prática. / This research aimed to analyze the management of quality implemented in a hospital nursing care to learn the opinion of nurses regarding the management of the service they perform. Because the study exploratory and descriptive characteristics, the data collection was performed through an interview using a form elaborated by the author based in Deming (1990) and Antunes (1997). We believe the initial objectives were reached based on the literature review and results obtained. Among the main the results we can point that 17 (100%) of the interviewed nurses affirm to know the philosophy of Total Quality applied to the nursing service in which they work and believe the implementation of the philosophy improved their practice. Beside that, four (24%) among all, the only ones present at hospital since the adoption of the new philosophy, perceive the client?s increased satisfaction regarding the care delivered; believe the interpersonal relationship of the nursing team improved; and believe the professional performance of the nursing team improved after the implementation of the philosophy. Among the 14 principles of the Deming (1990), the higher scored one was the seventh, which concerns to the adoption and institution of leadership (82% of the attributions). On the other hand, the least scored principle was the third: cease the dependency of mass inspection (18% of the attributions). We pretend that nurses, specially those who exert management positions, consider the philosophy of Total Quality as viable and accept the challenge of breaking the barriers of tradition, going from discourse to the practice.
|
35 |
Avaliação do indicador manutenção do cateter temporário duplo lúmen para hemodiálise em um Hospital Universitário / Evaluation of maintenance indicator of temporary double-lumen catheter for hemodialysis in a university hospitalKesia Alves Gomes Rosetti 06 August 2012 (has links)
Trata-se de um estudo quantitativo, exploratório, descritivo, observacional, cujo objetivo foi avaliar a conformidade da prática assistencial de manutenção do cateter temporário duplo lúmen para hemodiálise, por meio do emprego do indicador de processo, na unidade de hemodiálise em um hospital universitário do Município de São Paulo. A casuística compôs-se de 155 oportunidades de análise da prática selecionada. A coleta de dados ocorreu no período de março a novembro de 2011, por meio de observação estruturada, direta e pela utilização de dois formulários. Os dados foram analisados em função da estatística descritiva. Na caracterização dos usuários, constatou-se que a maioria (75,6%) pertencia ao sexo masculino, com média de idade de 55 anos (dp± 16,5); 52,6% apresentavam como diagnóstico de admissão a Hipertensão Arterial Sistêmica, seguida de Doença Renal Crônica Agudizada (39,5%) e Diabetes Mellitus (36,8%). No que diz respeito ao índice geral de conformidade do indicador, este correspondeu a 65,8%. Em relação aos 13 componentes específicos do indicador, 9 (69,2%) apresentaram 100% de conformidade. Os piores percentuais de conformidade (83,9%) foram atribuídos à prática de higiene das mãos pelos profissionais da saúde e ao uso de máscara pelo paciente na desconexão da Hd, seguidos do uso de máscara pelo paciente na conexão (92,3%), e uso de máscara pelo profissional na conexão (99,4%). Os achados desta investigação possibilitaram constatar a relevância das avaliações processuais na manutenção do cateter temporário duplo lúmen para Hd (CTDL), e inferir que há necessidade de implementar estratégias e metas assistenciais e gerenciais, visando a diminuir os índices de não conformidade, garantindo a melhoria contínua da qualidade e a segurança dos usuários portadores de CTDL / This is a quantitative, exploratory, descriptive, observational study aiming to verify compliance assessment of health care practice with maintenance of the temporary double-lumen catheter for hemodialysis using the process indicator in a hemodialysis unit of a university hospital in the city of São Paulo. The sample consisted of 155 opportunities to practice the selected analysis. Data collection occurred from March to November 2011, through structured direct observation, using two forms. Data were analyzed according to descriptive statistics. In characterization of the users, it was found that the majority (75.6%) were male, mean age of 55 years (sd± 16,5); and 52.6% had a diagnosis of Systemic Arterial Hypertension at hospital admission, followed by Acute Chronic Renal Failure (39.5%) and Diabetes Mellitus (36.8%). With respect to the general indicator of compliance, it corresponded to 65.8%. In relation to13 specific components of the indicator, 9 (69.2%) had 100% compliance rates. The worst percentage of compliance (83.9%) was attributed to the practice of hand hygiene by health professionals and the use of masks by the patient when disconnecting the HD followed by the use of masks by the patient in the connection (92.3%) and use of mask by the professionals in the connection (99.4%). The findings of this investigation allowed establishing the relevance of evaluation procedures in the maintenance of a temporary double-lumen catheter for HD (CTDL) and inferring that there is a need to implement care and management strategies aiming to reduce non-compliance rates, ensuring improvement of continuous quality and safety for users suffering from CTDL
|
36 |
Métrica de indicadores assistenciais de hospitais certificados do interior do Estado de São Paulo / Metric assistance indicators of certificated hospitals in the country side of São Paulo StateAline Togni Braga 02 September 2015 (has links)
Introdução: Indicadores são instrumentos relevantes na sinalização de problemas reais ou potenciais que auxiliam no diagnóstico situacional e possibilitam que intervenções sejam implementadas para a melhoria do resultado da assistência prestada ao paciente. Objetivos: Avaliar a série histórica dos indicadores assistenciais empregados em hospitais após a acreditação pela Organização Nacional de Acreditação ONA; delinear as intervenções propostas frente às não conformidades, oriundas da métrica dos indicadores; comparar as séries históricas dos hospitais com diferentes níveis de acreditação e projetar as séries históricas dos indicadores nos hospitais nos próximos cinco anos. Método: Estudo quantitativo, documental e retrospectivo, desenvolvido em cinco hospitais acreditados pelo Programa Brasileiro de Acreditação ONA nível 1,2 e 3, localizados no interior do Estado de São Paulo e integrantes do Departamento Regional de Saúde DRS VII. A análise dos dados ocorreu pela estatística descritiva e para a projeção dos dados foi utilizado o Modelo Auto-Regressivo Integrado de Média Móvel (ARIMA). Resultados: Os eventos foram distribuídos em: 13,9% erros de medicação, 8,7 quedas de paciente, 7,1% de úlceras por pressão (UP), 4,4% de saídas não planejada de sondas oro/nasogastroenteral, 4,3% de extubações não planejada e 2,9% de flebites. Com relação a caracterização dos hospitais, a maioria era filantrópico (80,0%), nível de atenção terciário (80,0%), com nível de acreditação 1 (40,0%), 2 (40,0%) e 3 (20,0%). Na análise comparativa entre o desempenho das instituições frente aos indicadores podemos notar que as instituições com maior tempo e maior nível de acreditação demonstraram valores bastante significativos no que tange ao quantitativo nas notificações de seus eventos. Na análise das principais intervenções adotadas para melhoria do indicador destacam as capacitações (100,0%) no indicador de erro de medicação e flebite; na UP (100,0%) e na extubação não planejada (80,0%) foi a alteração ou implantação de protocolos de prevenção; no evento saída não planejada de sonda oro/nasogastroenteral, 80,0% das instituições adotaram a participação de outros profissionais na melhoria do resultado do indicador. Considerações finais: Os achados desta pesquisa contribuíram para outras organizações, sobretudo ao utilizar-se das intervenções aplicadas pelas instituições pesquisadas, outra contribuição é que as instituições participantes poderão utilizar-se dos dados projetados para intervenções necessárias no desempenho do indicador. / Introduction: Indicators are relevant instruments in signaling actual or potential problems that assist in situational diagnosis and enable interventions to be implemented to improve the outcome of patient care. Objectives: Evaluate the historical series of welfare indicators used in hospitals after the accreditation by the National Accreditation Organization NAO; outline the proposed interventions in the face of non-compliance arising from the metric indicators; compare the historical series of hospitals with different levels of accreditation and project the historical series of indicators in hospitals over the next five years. Methodology: Quantitative, documentary and retrospective study, conducted in five hospitals accredited by the Brazilian Program Accreditation NAO level 1, 2 and 3, located within the state of São Paulo and members of the Regional Department of Health - DRS VII. Data analysis was by descriptive statistics and for the projection of the data we used the Model Auto-Regressive Integrated Moving Average (MARIMA). Results: The events were distributed as follows: 13.9% of medication errors, patient falls 8.7, 7.1% of pressure ulcers (PU), 4.4% of output unplanned probes oro/nasogastroenteral, 4.3 % of unplanned extubation and 2.9% of phlebitis. Regarding the characterization of hospitals, most were philanthropic (80.0%), tertiary care (80.0%), with accreditation of Level 1 (40.0%), 2 (40.0%) and 3 (20.0%). In the comparative analysis between the performance of institutions across the indicators we can see that institutions with longer and higher level of accreditation have demonstrated quite significant values with respect to the quantitative in the notifications of their events. In the analysis of the main interventions taken to improve the indicator highlight the capabilities (100.0%) in the medication error indicator and phlebitis; in PU (100.0%) and unplanned extubation (80.0%) was the change or implement prevention protocols; in unplanned event output oro/nasogastroenteral probe, 80.0% of institutions have adopted the participation of other professionals in improved outcome indicator. Final Considerations: The findings of this research contributed to other organizations, especially when used of the interventions implemented by the institutions surveyed, another contribution is that the participating institutions may use up the data necessary interventions designed to gauge performance.
|
37 |
6, 8, 10, 11 klasių mokinių nuomonė apie mokyklose gaunamas visuomenės sveikatos priežiūros paslaugas / 6th, 8th, 10th, 11th grade pupils opinion about receivable school health servicesŠimelevič, Janina 27 June 2014 (has links)
Paaugliai - viena pažeidžiamiausių bei svarbiausių mūsų visuomenės grupių. Bendrojo lavinimo mokykla yra pagrindinė vaikų socializacijos institucija tinkama puoselėti vaikų sveikatą, formuoti sveikos gyvensenos ir kitus gyvenimo įgūdžius. Taigi, labai svarbu įvertinti mokinių nuomonę apie sveikatos priežiūros mokyklose kokybę. Tikslas. Įvertinti mokinių nuomonę apie gaunamas visuomenės sveikatos priežiūros paslaugas mokykloje. Tyrimo metodai ir apimtis. Tyrimas atliktas mokyklose anoniminės anketinės apklausos būdu 2011 m. balandžio – gegužės mėnesiais Lietuvos bendrojo lavinimo mokyklose, kuriose vykdoma ugdymo programa lietuvių kalba. Anoniminės anketinės apklausos būdu ištirti 1806 mokinai. Statistinė analizė atlikta naudojant “SPSS” statistinį paketą (16 versija). Kategorinių duomenų analizei taikyti chi-kvadrato kriterijus (χ2) ir Kendelio-tau (τ) koreliacijos koeficientas. Galimybių santykio rodiklis (GS). Duomenų skirtumas statistiškai reikšmingas, kai p<0,05. Rezultatai. Didžioji dalis (77,8 proc.) apklaustųjų savo sveikatą vertino labai gerai arba gerai. Bent kartą per metus mokyklos sveikatos kabinete apsilankė 37,7 proc. respondentų. Dažniausios mokinių kreipimosi į visuomenės sveikatos priežiūros specialistą priežastys buvo bloga mokinio savijauta, patirtos traumos ir prašymas atleisti nuo kūno kultūros pamokų. Visuomenės sveikatos priežiūros specialisto teikiama pagalba nepatenkinti 38,9 proc. respondentų. Dažniausios nepasitenkinimo priežastys buvo... [toliau žr. visą tekstą] / Teenagers are one of the most important and most vulnerable groups in our society. Comprehensive School is a primary institution of socialization of children to foster adequate child health, develop healthy lifestyles and other life skills. It is very important to assess pupils’ views on health care quality in schools. Objective. To assess students’ views on the received public health care services at school Material and methods. During April-May, 2011, the study was performed in schools, providing basic secondary education in lithuanian language. A total of 1806 schoolchildren filled questionnaire. Statistical analysis was performed using the SPSS statistical package (version 16). Categorical data analysis for the chi-square criteria (X2) and Kendall tau rank correlation coefficient. The data difference was statistically significant at p <0.05. Results. The majority (77.8 percent). Of respondents assessed their health as good or very good. 37,7 per cent respondents visit shool health office at least once a year. Pupils usually access to school health professional due to poor well being, to get first aid or request for exemption from physical education classes. 38,9 percent of respondents was dissatisfied with school health services. The most common reason for dissatisfaction was the short time professional work. Dissatisfaction with the evaluation of significant demographic differences weren’t found. About 60 percent of respondents trusted professional. Girls trusted more... [to full text]
|
38 |
Äldre patienters upplevelser av vården på en geriatrisk vårdavdelning : En intervjustudieHast, Angelica, Björkas, Ann January 2016 (has links)
Bakgrund: Svensk statistik tyder på att antalet multisjuka äldre kommer att öka. Hälso- och sjukvårdslagen stadgar att vården skall vara av god kvalitet och tillgodose patienternas behov av trygghet. I dagens samhälle föreligger en risk att äldre människor utsätts för ålderism, vilken kan påverka vårdens kvalitet och orsaka ett lidande för de äldre patienterna. Syfte: Att beskriva äldre patienters upplevelser av vården på en geriatrisk vårdavdelning i Mellansverige. Metod: Latent kvalitativ innehållsanalys av tolv semistrukturerade intervjuer. Resultat: Resultatet utgörs av två teman och sju subteman. Temat Upplevelser av att få en god vård beskriver att de äldre patienterna upplevde sig få en vårdande miljö samt att vårdpersonalen fungerade som en hälsoresurs vilket kunde gynna patienternas välbefinnande. Temat belyser att ett gott bemötande och att få bli sedd som en person resulterade i positiva känslor samt att delaktighet och självbestämmande var viktiga faktorer. Temat Upplevelser av att få en bristande vård beskriver att upplevelser av en otrygg omgivning och avsaknad av sjukdomshänsyntagande, bristande bemötande och kunskap samt att inte få en personcentrerad vård resulterade i negativa känslor. Slutsatser: Resultatet visar att det förekommer både positiva och negativa upplevelser av vården på avdelningen. Att de äldre patienterna upplever brister i vården uppmärksammar att det finns en risk för att ålderism existerar och påverkar vårdens kvalitet. Examensarbetet kan tillföra kunskap om och förståelse för hur äldre patienter upplever vården, vilket kan bidra till bättre förutsättningar för en god vårdupplevelse. / Background: Swedish statistics indicate that there will be an increase in the number of elderly with multiple illnesses. The Health Care Act stipulates that the care provided must be of good quality and meet the patients’ needs for security. In today's society there is a risk that older people are subjected to ageism, which can affect the quality of healthcare and expose the older patients to conditions of suffering. Aim: To describe older patients’ experiences of healthcare at a geriatric ward in central Sweden. Methods: A latent qualitative content analysis of twelve semi-structured interviews. Results: The results consist of two themes and seven subthemes. The theme Experiences of getting good health care describes that when older patients experienced a nurturing environment and the caregivers worked as a health resource, it could benefit the patients’ wellbeing. The theme emphasizes that encountering a good reception and being aknowledged as a person resulted in positive emotions, and that participation in the care process and self-determination were key factors. The theme Experiences of receiving a lack of care describes that the experience of an unsafe environment, actual diseases not being taken into account, lack of treatment and knowledge, as well as being denied person-centered care, resulted in negative emotions. Conclusions: The results indicate that both positive and negative resposnses concerning the care at the ward are experienced. The older patients who experience deficiencies in healthcare, recognize that there is a risk that ageism exists, which may affect the quality of care. The thesis provides knowledge and understanding of how older patients experience healthcare which can contribute to better conditions for the patients, in order for them to experience good healthcare.
|
39 |
Patient involvement in quality improvement in primary health careVan Deventer, Claire January 2016 (has links)
A Thesis submitted to the Faculty of Health Sciences, University of the Witwatersrand,
Johannesburg, in fulfilment of the requirements for the degree of Doctor of Philosophy
December 2015
Johannesburg. / Introduction
There has been little published in South Africa regarding quality improvement in health and
in particular the involvement of patients in this intervention. There is evidence globally that
both quality improvement efforts and particularly the engagement of the users adds value to
health services.
Three projects were conceived around this core concept as explained below.
1. Systematic review. Patients’ involvement in improvement initiatives: a qualitative
systematic review
After a search was done of databases, 5121 papers were found to be potentially
relevant. After screening and critical appraisal for eligibility, it was found that 31
articles qualified for analysis. These were then assessed using JBI software and 5
categories and 2 metasynthesised findings were documented. In summary, there
were enablers and barriers to involving patients. The five categories which lead to
these 2 findings were the following: (1) although patient participation in QI is
acknowledged and encouraged by many policies and documents globally, it is
difficult to implement; (2) there are differing views between patients and providers as
to the process; (3) on the positive side, different levels of involvement of patients in
QI were demonstrated; 4) practical, appropriate and innovative results emerged; (5)
individual or group support and incremental development through skills and
enablement contributed towards success
2. The Integration of Non Communicable Chronic Diseases (NCDs) and HIV/Aids and
mental health care through the involvement of chronically ill patients using
Empowerment Evaluation (EE).
At 9 primary care clinics, the process of EE was followed with chronically ill stable
patients and appropriate healthcare workers. This was an additional intervention in
an ongoing QI cycle on the integration of all chronic illnesses into one model, based
on Lean principles.
Steps followed were ‘’taking stock’’ ie assessing patients’ and HCWs’ impressions of
the services at the clinic in a measured way, creating a vision and using this as a
yardstick for the project and then problems and solutions being co-managed by the
collaborative team. A total of 37 interventions were discussed and 23 implemented in
the time frame. Innovative solutions were implemented and teams were empowered
by the potential they experienced.
3. An exploration of childhood nutrition and wellness in a subdistrict by patient
inclusivity in QI using experience based codesign (EBCD) with mothers/caregivers of
malnourished children .
Following the steps of EBCD, staff and patients exposed to health services regarding
ill children, were interviewed, feedback was given of the findings separately and then
in a combined meeting and co-design teams were created to work with the
prioritised quality improvement interventions. Touch points in the system were
examined through emotional mapping, video interviews and observations. Within the
10 month period of the project, 38 interventions were identified and 25 accepted and
implemented at different levels.
Conclusion
The methodologies were chosen to fit with the qualitative aspect of the research.
There were concrete appropriate improvement outcomes due to the engagement of
service users in both the primary care clinics serving chronically ill patients and the
paediatric system in one subdistrict eg the flow of patients improved, logistical
improvements like direct admissions for very ill children, school and library
opportunities for admitted ill children etc occurred. Subjective gains like the
acknowledgement of their power role by patients and a flattening of the healthcare
worker hierarchy were also experienced in the research. Other findings were that
unexpected roleplayers were identified, the timeframe of such QI cycles needs to be
considered especially regarding the resilience of patients and resources were not an
importatn limitation. However some modifications would have to be considered to
make these research approaches common practice.
The particular research methodologies have not been published in a South African
context before and have also not been used for paediatric or integrated chronic
illness research and therefore contribute both content and process information to
health systems research in South Africa. / MT2017
|
40 |
Avaliação da qualidade do serviço de saúde: a visão do cliente / Evaluation of the quality of the health service: customer visionSilva, Flavia Janolio Costacurta Pinto da 24 February 2014 (has links)
A mensuração da satisfação do usuário quanto ao serviço recebido, passou a ser considerada um elemento de avaliação da qualidade dos serviços de saúde. Diante disso buscou-se avaliar o grau de satisfação dos usuários internados no Hospital Universitário (HU) de Sergipe quanto à qualidade do serviço hospitalar. Trata-se de estudo exploratório, descritivo, com abordagem quantitativa e de corte transversal; desenvolvido em três unidades de internação com pacientes de 18 a 80 anos, alfabetizados ou não e que permaneceram internados por um período mínimo de 48 a 72 horas. Foi aplicado um instrumento para caracterização sócio demográfica da população e a escala SERVQUAL, para determinação do grau de satisfação quanto à qualidade do serviço recebido. A coleta de dados ocorreu em dois momentos distintos, denominados período letivo e período não letivo. Foram entrevistados 305 usuários do serviço de ambos os sexos, com média de idade de 46,2 anos, 177 (58,0%) declararam ter de cinco a dez anos de estudo, 165 (54,1%) participantes não desenvolviam qualquer tipo de atividade econômica, 178 (58,4%) mantinham uma união estável e 157 (51,5%) residiam na capital do Estado. Em relação à experiência prévia de internação hospitalar, 174 (57,0%) afirmaram ter vivido essa experiência, destas, 66 (21,7%) ocorreram no HU. As expectativas dos usuários nos dois períodos analisados concentraram-se no escore cinco, portanto, uma alta expectativa em relação ao serviço. Verificou-se que no período letivo e não letivo, para as cinco dimensões e seus 22 atributos houve resultados negativos próximos de 0 (zero) e a média geral do gap foi de - 0,82 e - 0,86, respectivamente, caracterizando qualidade de serviço aceitável. No período letivo, o maior grau de insatisfação foi referente à dimensão empatia; e no período não letivo a tangibilidade. Na relação dos gaps das cinco dimensões pelos períodos de coleta de dados, confirmou-se a diferença entre o grau de satisfação dos usuários apenas para as dimensões atendimento e empatia. Quanto as variáveis de influência no grau de satisfação, para a dimensão confiabilidade os homens mostraram-se mais insatisfeitos quanto ao serviço em relação às mulheres, assim como na dimensão atendimento. Para a variável escolaridade, os usuários com até quatro anos de estudos apresentaram maior insatisfação em relação aos aspectos da dimensão segurança. Quanto ao grau de importância das características relacionadas à qualidade do serviço de saúde, à dimensão empatia foi considerada prioritária nos dois períodos, assim como a dimensão tangibilidade, foi apontada como de menor importância para a qualidade do serviço. Diante disso, verificou-se que, embora o grau de satisfação dos usuários do HU tenha sido caracterizado como aceitável, pelo presente estudo constatou-se lacunas na qualidade do serviço, as quais até então estavam ocultas às vistas dos gestores desse serviço. Esses resultados constituem importante ferramenta, à medida que, fornecem dados específicos de como os clientes percebem o serviço prestado, e deste modo, facilitam a tomada de decisões, a fim de melhorar a qualidade do serviço. Recomenda-se a implantação de um processo de avaliação contínuo sob a óptica do usuário no HU / The measurement of user satisfaction as the service received, came to be considered an element of assessing the quality of health services. Given that, it was sought to assess the level of satisfaction of the users hospitalized in the Hospital University (HU) of Sergipe on the quality of hospital service. It is an exploratory, descriptive study, with quantitative and transversal approach; developed in three inpatient units with patients from 18 to 80 years old, literate or not and who remained hospitalized for a minimum period of 48 to 72 hours. An instrument was applied to characterize the socio-demographic population and SERVQUAL scale, to determine the level of satisfaction regarding the quality of service received. Data collection occurred at two different times, denominated as term and academic period. 305 service users were interviewed in both sexes, with an average age of 46.2 years old, 177 (58.0%) reported from five to ten years of study, 165 (54.1%) participants do not develop any kind of economic activity, 178 (58.4%) maintained a stable union and 157 (51.5%) resided in the capital of the State. In relation to the previous experience of hospitalization, 174 (57.0%) claimed to have lived that experience, of these, 66 (21.7%) occurred at the HU. The expectations of the users in both analyzed periods were focused on a score of five, so a high expectation in relation to the service. It was found that the academic and no academic period for the five dimensions and its 22 attributes, negative results close to 0 (zero) and the overall average of the gap was - 0.82 and - 0.86 , respectively, featuring acceptable quality of service. In the academic period the highest level of dissatisfaction was referring to dimension empathy; and during the no academic period was the tangibility. In respect of gaps of five dimensions by periods of data collection, it was confirmed the difference between the degree of satisfaction of users only for the dimensions care and empathy. As the influence on the level of satisfaction, for the dimension reliability men were more unhappy about the service towards women, as well as in the care dimension. For the variable education, users with up to four years of study showed greater dissatisfaction in relation to aspects of the security dimension. In the level of importance of the characteristics related to quality of health service, empathy was considered a priority dimension in both periods, as well as the tangibility dimension that was chosen as of lesser importance to the quality of service. Given this, it was found that, although the level of satisfaction of users of HU has been characterized as acceptable by the present study found gaps in service quality, which until then the views of managers of that service were hidden. These results are important tool providing specific data on how customers perceive the service provided, and in this way, facilitate decision-making, in order to improve the quality of service. It is recommended the implementation of a continuous evaluation process under the user\'s optical in HU
|
Page generated in 0.0679 seconds